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Pizza Hut India Complaints & Reviews

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1.7
Updated: Sep 22, 2025
Complaints 2706
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777
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1929
So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝
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Pizza Hut India reviews & complaints page 33

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P
Punit7&
from Hisar, Haryana
Jan 3, 2021
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I was trying to oder pizza from pizza hut. The money of Rs. 733.96 was deducted however order was not placed.

Please see the details and resolve the issue while refunding the amount.
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    A
    ashish kumar lodhi
    Jan 3, 2021
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    Address: new berry road gulzar colony near uptech chauraha dainikjagaran chauraha hazratganj - 226001

    Order is not recived and my payment is due please resolve my complain
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      D
      Dhirendra.singh15
      from Gurgaon, Haryana
      Jan 2, 2021
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      1st jan 21 I placed an order through ur centralise no and delivered by Mahavir Enclave delhi to my registered mobile no [protected] it is worst quality and after raising complain to customer care no response and even I called the Store manager Mr Aswani Dubey no response..
      Pizza Hut India customer support has been notified about the posted complaint.
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        P
        Punit7&
        from Hisar, Haryana
        Jan 2, 2021
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        I have made two oders for pizza with amount of Rs. 764 and Rs. 733 respectively with order no 20R[protected] and 20R[protected] on January 1, 2021.

        Both the pizza were not delivered to me and when I was trying to contact the number given the call was not answered. Futher, no one was contracted me.

        I received a message that pizza has been dispatched and deliver soon but not delivered.

        Kindly look into matter and try to resolve the issue as soon as possible.
        Pizza Hut India customer support has been notified about the posted complaint.
        Jan 04, 2021
        Updated by Punit7&         Mob No. [protected]
        Email: [protected]@gmail.com
        Outlet name: Devyani International Ltd
        Tawheed Complex, Ground Floor, Ashiana Road, Patna, Bihar
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          N
          nj10
          from Powai, Maharashtra
          Jan 1, 2021
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          Address: House No 668 2nd Floor, phase 3A Sector 53 Mohali, Near Hanuman mandir

          I ordered my pizza at 8.30, the estimated time of delivery was 09:06 pm. It's 9:15 already I have not received my order, also when I try to track the order, it is showing will arrive in 7 minutes from past 10 minutes.
          Pizza Hut India customer support has been notified about the posted complaint.
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            S
            Suresh Kommineni
            Jan 1, 2021
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            Hi I place an order in Pizza Hut India and the order number is 17673828. I didn’t receive the order instead I received a mail from Pizza Hut about delivery conformation and tried to call Pizza Hut number [protected] and the number is not working. And then I called their corporate office [protected], one of the customer care executive pick the call and said don’t call this number this corporate office number and we are not responsible for your order and he disconnected the call..

            I am asking Pizza Hut India is this the way of dealing a customer... You guys are taking money and not delivering pizza, such a stupid and ethic-less company
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              M
              Mangesh Dhumal
              Jan 1, 2021
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              Address: Rajmayur Society Erandwana Pune 411004

              I had ordered 2 offer pizzas of 599/- that is total price money was 1257.9/- from pizza hut app. The payment done using Google pay. After successfully payment through Google pay I didn't receive my order number nor the pizza hut app reflected any message o[censored]nsuccessfully transaction. I didn't recieved order too. So please kindly process my refund.
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                A
                ANVIT PS LOTUS
                from Delhi, Delhi
                Dec 31, 2020
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                Ordered on 31 Dec 2020 at 2040 hrs

                Expected delivery was 2108 hrs

                Called 5 times to call center
                No feedback provided

                no delivery till 2330 hrs

                What action can be taken?
                Any compensation?
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                  A
                  Abhishek Mani Sharma
                  from Delhi, Delhi
                  Dec 31, 2020
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                  Address: Block D 10/2 First floor AAR DEE CITY Sector 52 Gurgaon

                  Team,

                  I want to order online Pizza but the address updated by your team is showing wrong address & thus it is giving me issue . My address is
                  Block D 10/2 First floor AAR DEE CITY Sector 52 Gurgaon
                  Pizza Hut India customer support has been notified about the posted complaint.
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                    G
                    GURMAN SINGH SARNA
                    from Delhi, Delhi
                    Dec 30, 2020
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                    Address: Nehru place

                    Yesterday we ordered 2 medium pizza one was meat ball pizza & another was panner tikka pizza from your Nehru place outlet. The pizza was made with unfresh ingredients and we were 3 people we all got food poisoning.we r very disappointed with this quality served by u guys after paying so much this is how you cheat with people by serving such a bad quality food.
                    Pizza Hut India customer support has been notified about the posted complaint.
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                      R
                      Ravindra Babu Kolli
                      from Puttur, Karnataka
                      Dec 29, 2020
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                      Address: Pizza hut, Spice garden, Bangalore

                      Ordered pizza, but they did not delivered the pizza with in 40 min so that I was cancelled the pizza but I didnt receive any message against cancellation and no body is giving correct information against cancellation.

                      Please do needful

                      [protected]
                      order amount Rs 629/- date 29/12/2020
                      Pizza Hut India customer support has been notified about the posted complaint.
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                        S
                        Sharmil Dodhia
                        Dec 28, 2020
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                        Address: Rmall, Mulund West, Mumbai

                        We were denied dine in, in pizza hut in R mall branch, Mulund West, Mumbai on 28.12.20
                        We had reached the restaurant at 9:30 pm, but were denied dine in by your staff.
                        Reason they told is due to lockdown we are shutting early, and we stay far so we have to go home, all other restaurants were open.

                        Also there were less people in pizza hut and your staff wanted to wind up early.

                        I am still outside pizza hut, they have not yet closed it, but not allowing anyone for dine in.

                        Please look into the matter.
                        This type of behavior is not acceptable.
                        Pizza Hut India customer support has been notified about the posted complaint.
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                          P
                          pragathy dhivya
                          Dec 25, 2020
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                          Address: Chennai

                          Hi my money got deducted through UPI payment while ordering Pizza using Pizza Hut app.please do a refund of my amount Rs523.96, I hav attached the screenshot of payment . please do the need ASAP
                          +1 photos
                          Pizza Hut India customer support has been notified about the posted complaint.
                          Dec 26, 2020
                          Updated by pragathy dhivya                           Hi please respond us atleast
                          View replies
                          Hi, pizza hut haven't contacted me.
                          Reply
                          Pizza Hut India Customer Care's response, Dec 29, 2020
                          Verified Support
                          Dear Pragathy,

                          We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via the given below link so that we can look into this.

                          Link: https://bit.ly/2TPmesE

                          Regards,
                          Team Pizza Hut
                          Hi, I have sent the details which you needed
                          Reply
                          Pizza Hut India Customer Care's response, Jan 2, 2021
                          Verified Support
                          Dear Pragathy,

                          Please share your precise delivery location via the given link (https://bit.ly/2TPmesE) so that we can assist you better in this regard.

                          Regards,
                          Team Pizza Hut
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                            G
                            Gaurika Adhikari
                            from Delhi, Delhi
                            Dec 23, 2020
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                            The most unsatisfactory experience i ever had i ordered cheesy garlic bread and they gave me normal garlic bread.THe delivery boy did not even give me oregano and chilli flakes and pizzas are tasteless as there is not salt in the pizzas
                            I am not at all happy with the pizzas and garlic bread that i ordered.
                            Very poor service
                            Pizza Hut India customer support has been notified about the posted complaint.
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                              N
                              nalini hr
                              Dec 22, 2020
                              Resolved
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                              Resolved

                              On the 18th of December, I placed an order on pizza hut, I paid immediately using google pay but soon after the order was cancelled by pizza hut. the amount was successfully paid and till now I did not get any refund.
                              I contact pizza hut customer care fo the future update they informed us to contact google pay.
                              then I contacted google pay they informed me that they can't help I need to speak with the bank.
                              I want my money back. kindly help
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Pizza Hut India customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 26, 2020
                              Pizza Hut India Customer Care's response                               Dear Nalini,

                              We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via the given below link so that we can look into this.

                              Link: https://bit.ly/2TPmesE

                              Regards,
                              Team Pizza Hut
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                                F
                                faisal merchant
                                Dec 20, 2020
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                                I had placed an order on 11th December ([protected]) via app (nerul store, navi mumbai)the guy bought the pizza after an hour or so and that to incomplete.After 2-3 hours he bought the remaining order which I denied as it was to late (11pm) almost.
                                I was said my the store manager on the phone and the delivery guy that we will initiate a refund.I don't know what is happening.Make sure the refund is been given in next 24 hours, or I will just escalate further for the service and false commitments.
                                Pizza Hut India customer support has been notified about the posted complaint.
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                                  S
                                  Sanjeev Sandhu
                                  from Powai, Maharashtra
                                  Dec 18, 2020
                                  Resolved
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                                  Resolved

                                  Address: Phase 3B2 , Mohali, Punjab

                                  I tried ordering a pizza from pizza hut website using Google Pay UPI transaction id[protected] on may 6th Dec 2020. Whole transaction was successful and my amount of Rs. 733.96/- got deducted from the bank. However, the order did not get placed. And now, all i can see in my Google Pay passbook those transactions are successful. So, should i consider that i've fallen prey to the fraud being done from pizza hut? Since i have neither received any response either from pizza hut or my bank even after 12 days of the failed transaction made. Please let me know if the failed transaction or Rs. 733.96 is going to be refunded or not
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 21, 2020
                                  Pizza Hut India Customer Care's response                                   Dear Sanjeev,

                                  We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via the given below link so that we can look into this.

                                  Link: https://bit.ly/2TPmesE

                                  Regards,
                                  Team Pizza Hut
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                                    B
                                    Bhakti25
                                    Dec 18, 2020
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                                    Hi Team,

                                    I had ordered from pizza hut on Wednesday but the order didn't get placed and money got deducted.

                                    I have attached the screenshot for reference.

                                    Could you please help with the refund process.
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                                      V
                                      Vedantam Vaasanthi
                                      from Powai, Maharashtra
                                      Dec 15, 2020
                                      Resolved
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                                      Resolved

                                      Address: Flat no. 128, Executive Apartment, Bhawna Estate, Sikandra, Bain Bazar, Agra

                                      I am supposed to receive a refund of Rs. 886.02 from Pizza Hut for order on Dec 5 from the mail id [protected]@gmail.com. When contacted I am told that it is already refunded but I haven't received any. Also, id for payment has been orally shared by your company and as confirmed with my bank, payment is not received. Please find the attachment of a screenshot of my bank statement and do the needful.
                                      +1 photos
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      Pizza Hut India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2020
                                      Pizza Hut India Customer Care's response                                       Dear Customer (Vedantam Vaasanthi),

                                      We are sorry to hear this. We would request you to please DM us your mobile number and store details via the given below link so that we can look into this.

                                      Link: https://bit.ly/2TPmesE

                                      Regards,
                                      Team Pizza Hut
                                      Dec 19, 2020
                                      Updated by Vedantam Vaasanthi                                       The complainant is not resolved and yet marked as resolved, what is this?

                                      I haven't recieved any call, mail or anything till date. This is how the complaints are resolved?
                                      Verified Support
                                      Dec 19, 2020
                                      Pizza Hut India Customer Care's response                                       Dear Customer (Vedantam Vaasanthi),

                                      We would like to get this checked for you. Please DM us your mobile number along with the store details via the given link: https://bit.ly/2TPmesE, so that we can look into this.

                                      Regards,
                                      Team Pizza Hut
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                                        P
                                        purohitashish5
                                        from Powai, Maharashtra
                                        Dec 15, 2020
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                                        Hi sir...

                                        I was ordered pizza yesterday at 8:30pm .my money deducted frm bank. But my order not placed.

                                        So kindly refund my money.

                                        Regards
                                        Ashish
                                        [protected]
                                        Email :[protected]@gmail.com
                                        Pizza Hut India customer support has been notified about the posted complaint.
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