Pizza Hut India Complaints & Reviews

I ordered the pizza for delivery and paid online payment, I got the call from pizza boy said we can't delivery come n pick the pizza, after I called customer care they said raised the complaint store person will call n delivery, wait more than 45 min, still not get response, again called customers care they saying store cancelled the delivery, I waited 1 hours .
I need proper answer for this, if they can't delivery why they allowing us to order, my time n money is wasted for this.

Received Pasta with Rotten and bitter Mushrooms. Pizzas cheese quality, taste and quantity, everything was terrible. Can't believe big foodchain company could do this.

I ordered a pizza from korum mall thane on 29 March 2021 but due to unfortunate circumstances the order was not delivered I received a message saying refund will be initiated but nothing has happened yet
order no 19058365. It also is showing delivered when it wasn't delivered the amount paid was 370 Rs

Low quality oil was used. For the first time, I had oil in my hands while eating the pizza. The paper at the bottom shows the oil it had. There was a poor fragrance of oil coming from pizza.

Dear Team
Today I have ordered pizza. My Order id :10056300 .
received
From: Jajpur - Utkal Centre Point - [protected]
Delivered To: Shree vihar,[protected]
Expected delivery time: 18:28

I called the delivery boy @6:30; he told within 3 min I ll reach you.Again called after 10 min again he told just wait for a second I m In front of your house.Then after some time I called to your store manager, he told delivery boy face an accident so he is not able to deliver, I ll send another guy. Repeatedly they are giving absolutely false statement. And the behavior of Delivery person is not good.
The delivery location is max 1.2 km from store.What is about 30 min guarantee delivery

Kindly look into the matter.

Worst experience in recent visit for pizza Hut, about the quality of my good what they given, I sent my person on[protected]:10 pm @ pizza Hut brigade golden Triangle mall to bring the Pizza s but quality of food and behavior of staff, it's worst, and my bill number is TI7855837 and my phone number is [protected]

- date of incident : 3-3-2021, around 3 pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available.

Ordered on 26 January 2021 but order cancelled by Pizza Hut itself well after the delivery time and didn’t even inform me. I kept on waiting for my order and trying to call Pizza Hut about my order. Finally after about one and half hours I was told about the cancellation of my order when I called the Laxmi Nagar outlet. Refund is also pending till date. Very pathetic and disappointing.
Seems a cheat company.
Ph [protected]

I had placed an order today through the app code order Number 19302810. I received a SMS @ 2145 hrs confirming the dispatch of the order.

I called the call center twice 2205 and 2230. At 2205 Hrs the call center executive told me that he will ask the store to call me back which never happened. At 2230 the person on the call said he will connect me to the store which also never happened.

I eventually went to the store which is at a distance of 7mins from my residence the store Manager Mr Sachin told me the rider has taken the delivery and he will give me a fresh delivery but I was aghast as the same order which was cold was handed over to me.

This is absolutely ridiculous and non acceptable. I need a response and a detailed investigation and if this is not resolved to being transparent with your customers I will not hold back and let the entire country know of PIZZA HUT BEING NOTHING BUT A CHEAT.

I order pizza around 8:40 ... estimated delivery time is showing 9:10 .. I called the customer care around 9:15 they told me I mentioned the wrong number, so I request to change my number and make the delivery. He told me he is informing the store and I will receive the call within 10 minutes.
After 20 minutes when I didn't receive the call I called again the customer care..they told me they are escalating the matter to manager and I will get the call within 2-3 minutes.

They called me around 10 and saying can you please confirm us your address...
what type of behaviour is this??
Done with pizza hut service...
Not gonna order again to them..

Order number 10002275

My order no 14457139 cancelled after money deducted from my account on the occasion of my wife's birthday. When i called CUSTOMER care they said that they are redirecting the number to nearby store and you will recieve a call in 5min. After waiting for 10min i called back they said they have stopped taking order now. THIS IS LITERALLY ###. WHAT A HELL PIZZA HUT IS GIVING SERVICES. NEVER EVER RECOMMEND ANYBODY TO DO ONLINE ORDER TO PIZZA HUT AS THESE PEOPLE DONT DESERVE. THAT IS WHY THERE COMPETI TORS HAVE GROWN SO MUCH IN INDIA. KINDLY REFUND MY AMOUNT ASAP

Pizza order at 1205PM.

So far no response and not delivered.

Many times called Call center but they keep saying that it will be delivered after speaking to the concerned store.

So far no one has called me and give an update.

Very Very Poor service even though we have paid in advance.

I placed an online order on Jan 16th. The order was accepted and money was deducted. Post which I received a call from Pizza Hut that they do not deliver in my area so they would cancel the order and initiate the refund. On Jan 19th, I received a message from Pizza hut that my order was delivered.

I called Customer Care and they had the store call me back and for last 7 days I have been speaking with the store guy every day. Everyday he says that he will return the money but he never does. Now I know that he is just making a fool out of me and he is not going to return the money.

Name of the Store Guy - Manjay ([protected])
Attached is the invoice for the order and the screenshot of my Whatsapp conversation with the store guy

Hi,

Order number: 15349793

I have faced an utter bad issue, even after ordering the meal online also after payment from the official website of Pizza Hut the order has been cancelled telling nonsense excuses. I have given location properly and the representative from Pizza Hut Electronic City has just cancelled the order saying my location is not in the vicinity of 3km if it is not then why in the official website it shows the delivery is available. I’m extremely disappointed by the service provided and even though I have paid full amount .

Please improve the service and also appoint some well mannered staff who knows to talk to customers respectfully.

Kind regards,
Syeda

I ordered pizza and payment was done using UPI. It showed payment failed and I didn't get the refund back. I want the money as soon as possible.

I have placed order 1 Jan, 2021, They delivered 2.5 hours late and wrong order which I were not order. I was compliant immediate and many time. There executive placed my call on hold every time and when next day I were compliant again store said to refund my money. But still I am not receiving any message from store or Pizza Hut. Many time I have compliant over Pizza Hut customer care any they said every time, contacting to store, raised your compliant on high property after that they do not contact and refund my money.
They are cheated his customer and loss the trust online order. they take full payment but not give good service.

Please get some kind of interaction to track my refund ASAP

Order number: 11747364
Store :
Noida - Galaxy Blue Sapphire Plaza

Hi,

I placed an order on 12 th Jan and it was cancelled due to technical issue. But the amount has been debited from my account.

The refund is not yet initiated and it is 8 days now after placing order.

I ordered a pizza online with order no:16682253 around 19.24 pm. Even after an hour it wasn't delivered but the website showed that the order was delivered around 19.54 pm.this isn't the first time it has happened.

I was trying to oder pizza from pizza hut. The money of Rs. 733.96 was deducted however order was not placed.

Please see the details and resolve the issue while refunding the amount.

Order is not recived and my payment is due please resolve my complain