Red Bus Complaints & Reviews

May 24, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Sorry for the inconvenience caused. We request you to share the concern along with ticket details to [protected]@redbus.in and we'll look into it.

Thank for contacting us.
Team redBus.

May 24, 2019

Red Bus Customer Care's response Hi Customer!

Thank you for reaching out to us regarding your ticket no. TN[protected]. I am your redBuddy Sumanth and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free, quality service in the future.

As discussed on call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely.

Your refund has been initiated from our end on 24th May 2019 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

PO No. :[protected]

Refunded Amount: Rs. 538.35/-

Refund Reference no.: [protected]

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

For any other questions please write to us at https://www.redbus.in/info/redcare/

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

Hope I have been able to help you and this resolution made you happy.

Take Care,

Sumanth

redBuddy

May 21, 2019

Red Bus Customer Care's response Hi Keerti,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

May 21, 2019

Red Bus Customer Care's response Hi Shanmugham Palanisamy,

Greetings from redBus!

As discussed on the call, we will definitely share your feedback strongly with the bus operator in this regards. W have processed the full refund of your ticket back to the payment source on 21st May 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

For any other questions please write to us at https://www.redbus.in/info/redcare.

Regards,
Team redBus.

May 21, 2019

Red Bus Customer Care's response Hi Vara,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN5S83911445.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 8th May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 8th may to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1470/-
• Refund Reference no.: 75120339129000272426839

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

May 24, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Ticket - TN6C50591971

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the full refund. The amount will reflect in 7 bank working days to the source account.

We are sorry again for the distress!

Thank you for contacting us.
Team redBus.

May 21, 2019

Red Bus Customer Care's response Hi Hema,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 4th May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 4th may to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1618.2/-
• Refund Reference no.:[protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

May 15, 2019

Red Bus Customer Care's response Hi Vishwanath,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

May 15, 2019

Red Bus Customer Care's response Hi Himanshu,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

May 15, 2019

Red Bus Customer Care's response Hi Sakthi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

As discussed, we've processed the refund in your source account on 11th May and the same was revert in your bank account on 14th May as confirmed by you hence, we are closing the case.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

May 15, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Jul 10, 2019

Red Bus Customer Care's response Hi Sagar,

Greetings from redBus !!

We regret the inconvenience caused. We would like to inform you that refund for booking id[protected] had been processed back to source on 9th May 2019. Refund reference is 20190509111212801300168219830921528. We hope you received the same. We have also processed Rs 1240.42 wallet amount to your bank account. We appreciate your kind patience and promise to serve you better going forward.

Thank you,
Team redBus

May 15, 2019

Red Bus Customer Care's response Dear Nidhish,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TMBV80027115.

We regret the inconvenience caused to you. We have initiated the refund on 2nd November 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd.

Details for the same are as following:

PO Number:[protected]
Refunded Amount: Rs.2290.79/-

We tried reaching in your registered mobile number. We request you to contact your respective bank and raise a dispute.

Please find the attached screenshot for the successful refund.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

May 15, 2019

Red Bus Customer Care's response Hi Viswanathamap,

Greetings from redBus!

We are unable to fetch any details with your full name. Please share the email id, phone number used for the booking and transaction is with us at [protected]@redbus.in to help you with it further.

Thanks for choosing redBus.

Regards,
Team redBus.

May 09, 2019

Red Bus Customer Care's response Hi Saravanan,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN5T19853898.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 27th April to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 27th April to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1730/-
• Refund Reference no.: P[protected]R024234

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the refund reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

May 09, 2019

Red Bus Customer Care's response Hi Savithri,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN5Q17002005.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 25th April to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 25th April to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 440/-
• ARN No. or Refund Reference no.:[protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

May 09, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the correct redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy