Verified Support
May 09, 2019
Red Bus Customer Care's response Hi Savithri,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the refund status for your ticket id TN5Q17002005.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.
Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 25th April to the mode of payment used by you for this transaction.
The refund for your ticket has been initiated from our end on 25th April to the mode of payment used by you for this transaction.
Basis the policy of your bank, the amount should reflect in your account within 7 business days.
Details of the transaction are given below:
• PO No. :[protected]
• Refunded Amount: Rs. 440/-
• ARN No. or Refund Reference no.:[protected]
Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.
A screenshot of the Refund Initiation from our end, has been attached for your reference.
I hope this response was satisfactory.
Once again, I thank you for choosing redBus and apologize for any inconvenience caused.
Have a great day!
Take Care,
Team redBuddy
The persons from red bus called me and asked to get refund by giving them my debit card number.
I denied for debit card number and insisted to take my account number instead and they denied for that and denied for refund if not given debit card number. Reason they gave that they can only transfer to debit card not to account