Red Bus Complaints & Reviews

Hi

I booked a bus sleeper through red bus in pitambara saroj travels. On the day of travel, when complete payment has been mde, the bus operator called saying, either pay double for 2 sleepers or he will adjust a male passenger in the sleeper and he will not get his sleeper unoccupied. This is no where in their terms and conditions. Also, while booking, i had put in all details including sex-female. While contacting with red bus, the supervisor there couldn't guarantee that he could get me the refund. I was left with no refund, no ticket in any safe bus, with a ticket in a bus where the operator has already warned me about being clubbed with a male in a sleeper. No options left but to get harassed or pay extra.

The redbus helplines are useless and didnt help at all.

Kingfisher translines:-
This bus was supposed to reach the boarding point (Vaibhav theatre pune) at 10:45pm, but the bus hasnt arrived yet. We are waiting at the boarding point since 3 hours.
After multiple attempts of contact the operator informed that the bus has been broke down and it will be delayed for 3 more hours.

They did not arranged alternative bus.
This seems unrealistic. Neither the bus operator informed about the delay proactively.

We are standing in the midnight at the boarding point since last 3 hours.
The bus hasn't arrived yet.
This is purely unprofessional.

This is completely unacceptable.

We got physically and mentally harrassed due to this.

Following are the details regarding the bus.

—
Redbus mticket
Route: pune to latur
Ticket no: tn5f79807528
Passenger: asha mane (53, female)
Pnr:[protected]
Travels: kingfisher translines
Departure: 10:45 pm apr 16, 2019
Seat numbers: 21, 22
Redbus discounted fare: rs.1740.15
Boarding point: hadapsar - opp. Vaibhav theater
Landmark: hadapsar - opp. Vaibhav theater
Address: hadapsar - opp. Vaibhav theater, fly over, pune-solapur road, pune
Boarding point contact: [protected]
Kingfisher translines customer care: [protected]
—
Redbus helpline:[protected]

I have booked ticket through red bus for travelling from tirupathi to hyderabad. Bus operator didn't let me or red bus know that they are not running the service on 15 april 2019. I was waiting at boarding point and called red bus. I didn't get proper response from red bus for 2hours. Even red bus call center people are not interested to respond or talk to provide alternative as this travel is important to me. I'm totally unhappy with red bus with this incident. I have evidences of ticket.

Red bus call center employees are hesitate to talk to customer. When we ask about situation, they are disconnecting the call.

Ticket number - tn4s18637980, pnr number-44jxfjkb, journey date-15.04.2019, boarding point from-chaulkhola to kolkata. My bus number was not sent to me. Also the boarding point contact number was unavailable and after complaining that another number was given to me which was a wrong number. I would have missed my bus for this kind of irresponsible and worst service. Later with the help of locals i was able to board my bus. Now i am feeling so my sorry and extremely irritated for booking my journey from redbus. Their staffs have no sense of empathy. They were even busy to curtain their faults when was contacted for complain.

I was a loyal customer to redbus but have stopped booking from it lately. I booked redbus for 28th dec 2018 but didn't get the service. The operator mis-guided about the bus routine as it had already left before the time i was given for boarding. I waited for almost an hour in-spite of reaching on time given by the operator. I also was in loop with the operator in that time span.
Now, the issue is i called and complaint to redbus numerous times and they just waved their hands on me. Every time i called and mailed they said they will resolve it within so and so time but nothing happens. However, they do send a formality mail saying your query has been resolved without taking any action. I still have around 10+ replies of them saying your query has resolved and we'll give compensation but never received any reimbursement.
Now, for all that stress, inconvenience, humiliation and waste of time i want a strict action against them. It is not about money or time even, it is about your service to a loyal customer and your care for service to them. I wasn't asking for refund but at-least you should had given some concern to it.

Hello sir/m,

Mene indo canadian bus ki ticket book ki thi app ki site se jalandhar to delhi meri ticket confirmed thi but indo canadian bus ke office jalandhar wale bol rahe the ke app ki ticket confirm nai hai app new ticket lao ja to app ticket confirmed karwane ke liye 500rupess do mene paise dene ko mana kar diya wo muje ly kar nai gye. Main 4-5hr raat ko khrab hua aur mera delhi jane ka plan v cancel ho gyea aur wahl office me kam karne wale bahut jada out language use kar rahe the mere sath.

I booked the chennai to coimbatore bus today 12th apr'19, with boarding point at kfc poonamallee. But as a regular customer to the bus, i usually board at ambedkar statue, poonamallee (Which is before the stop i had booked as boarding point). I informed half hour prior to the bus driver about my change in boarding point. However, the bus passed me without stopping and went to the kfc stop and called me. I told him to wait (To which he said ok) and took an auto (Rs. 150) to reach kfc stop, only to find the bus already gone. When i called the driver ([protected]), he cut my call saying the bus can't wait. I have lost my time, my money (Rs.1165) and my peace of mind. This is the worst attitude, given that i am a regular boarder in this bus (Bsp travels). I demand my amount to be refunded and as to the emotional loss, i shall recommend anyone i meet, not to book this bus.

I have booked 2 tickets from bangalore to vytilla and 1 ticket from bangalore to irrity on 14th apr 201, the redbus customer care doesnot allow me to cancel or reschedule the ticket and mentions that the ticket is a rescheduled ticket, and that ticket cannot be cancelled, where in the terms and condition i am already given the cancellation charge matrix. And they do not allow me to reschedule the ticket where in the ticket provided is no where mentioned. The customer care is very unprofessional that they continuously disconnect my call without transferring the call to higher officials.

Sir,
I had booked a ticket from vijayawada to bangalore and return, on 29 th march 2019 and 31st march 2019. I had cancelled my tickets. I got a a message saying that my amount will be returned in 10 working days : — vide proposal no [protected] for an amount of rs 2382.60 and proposal no [protected] for an amount of rs 2743.60
So far no amount is credited. I request that my refund the amount may be paid to me

Canceled redbus ticket (Chennai to ponnamaravathi) on 31st, mar 2019. After cancelation i have receieved an email and message saying, your refund amount will be credited in 2-7 working days in your bank account. But, today the date is apr 12, 2019. Almost 13 days completed. Still i have not receieved my refund amount. Even i have checked the refund amount status in the following link "https://www.redbus.in/Cancellation", using my ticket number and email. There the status has been updated as "bank has processed refund", but still i have not receieved my refund amount. Please take action on the same.

I have booked my bus ticket in redbus on 3rd april 2019 (Booking id (Tin):[protected] from chennai to udumalpet dated 13th april 2019 and the ticket amount was 666/- rs.

Still, i have not received that refund amount, whenever i contacted the redbuddy's they used to say the amount is only in the banker's gate path not in our path. But if i have asked the banker they had mentioned the amount was transferred to beneficiary account. I have raised the complaint on 4th april still it doesn't rectify.

The below is the mail from my banker:

Dear customer,

This is to inform you that your service request has been rejected:

Service request number
: sr#1-[protected]
Service request type
: upi transaction status
Date of request and time
: 09-apr-2019 09:54:52 am

Your request via sr1-[protected] regarding dispute on imps transaction made by you, has been rejected, since the transaction is found to be successful & amount has been credited to the beneficiary account.

For any queries in this regard, please contact our 24x7 customer contact centre at [protected] (Local call charges apply), (For security reasons & seamless experience, kindly call only from your registered mobile number and validate with phone banking pin or debit card/credit card pin on the interactive voice response (Ivr) or visit any of our branch.

Thanking you and assuring you of our best services at all times.

Best regards,

Kotak mahindra bank ltd.

Looking forward to your cooperation and quick response.

I booked a ticket from Sathyamangalam to Chennai in Ganapati travels through red bus platform. The bus operator has cancelled my ticket without my knowledge and deducted 10% from my bus fare. The bus operator cancelled my ticket and increased bus fare and released the ticket again ooen for booking. When i tried to contact redBus regarding this and raised many complaints but there are responding it was not their responsibility, redBus is just platform if bus operator cancels it's not their concern. I need to know what assurity is redBus giving customer for booking tickets in their platform. I need my 10% deduction back and also if it happened before tje day of boarding what i supposed to do, i enquired in redBus their simply disconnected my call.

I had logged a complaint couple of times for a refund. I checked your app and it shows that there is a refund initiated for booking id[protected] on april 2, 2019 due to failed transaction on 29th march, 2019. It also shows bank has accepted the refund but has not generated a reference #. I checked with the bank and they are not aware of this refund and asked to contact redbus. I still have not got the refund of rs 1895 and i have been waiting for a response for a week now.

Hi team,

I am not able to cancel ticket. Please note that i have booked ticket to kundapura but last moment i need to chain the plan so need to cancel it.

Ticket no : tn4u47618666.

When i tried to cancel the ticket it is telling please note that you cannot cancel the ticket anymore as the period allowed before cancellation has expired as per the bus operator

Ticket number: tn[protected]
Complain reference: 7971167

I had filed a complain for this journey, reference number is 7971167.

The provider did not respond to any calls at all. We were standing at 12am
At complete remote location. On constantly calling for over half an hour
One number finally responded, that bus won't be there by 3am.
We had to finally take off from there, it was no place for a lady to stand
There. Late night we had to catch a train (General class).
So much inconvenience despite booking ahead. Highly unprofessional services. I understand things happen unplanned, but atleast people respond to distressed customer or leave them stranded?

And after filing complain with redbus there is no response what so ever.

I have booked a ticket from hyderabad to vijayanagaram in the name of manasa mandava my daughter by paying through my credit card ending 9717 on 22nd march for travel on 23 rd march. I received a phone call from the bus operator on 23 rd march informing me that the service is cancelled and refund is initiated.
The ticket was booked by giving the mobile no [protected]. I have not received the refund to my credit card. I made a complaint and was given a reference no 7894305. Subsequently i received a mail informing me that my concern is resolved with ref :00d281kzya._5000l1z6qpl. After wards there is no response from red bus.
I tried to contact their customer support but could not get response as it is ivrs based system.
I request my complaint be redressed.

Dear sir i have booked ticket online from ahemdabad to bhavnagar on 22march 2019 rs 241 diducted my bank account but booking not done & also not get refund of that money. Pls help i already submit complain but there is no any solution.. Pls give me response. I not get any other number pls solve my problem nd it has been 2 week but i not get refund amount..i have sent complain too many times in 3 weeks but there is no any solution ..
date:22-march-2018

I have booked a bus ticket from rebus.in etawah to delhi
The bus traveler (Radhey shyam tour and travels-customer) not confirmed my ticket from his side and red bus not cancel my ticket. Red bus said the bus is running on time but i call that number (Boarding point ph. No.: [protected] [protected]) but he say today we are not able to run the bus so u can call in red bus.
Red bus is not refund my amount of my bus ticket so i call in agency he said dont talk with us call red bus

My number is [protected]

Respected sir,
I am yayati patil, registration mobile no.-[protected], i was confirmed pune - shegaon tickets (Prasanna purple travel) on 29/3/2019 that time my amount is deducted but ticket wasn't to got. Next day i was compliment to red bus customer care, but not get response also refund money.
Please give my refund money. My deducted money is rs.1890.
On the 29/3/2019 total traction 3 completed, issue for only 1st traction rs 1890.

I have booked my ticket from pune to nagpur for 8.29 pm, 10th april, 2019, wednesday. I booked two tickets and the total transaction was for rs. 2599. However, when i made the payment online from google pay, the money was deducted and the ticket was not booked.

I request you to initiate my refund immediately otherwise i will not hesitate from approaching the consumer court with this matter.