Red Bus Complaints & Reviews

Redbus, please understand buses are the third option for a customer after train or flight to travel. So, keeping that in mind - i could not find tickets in flight or train so opted for bus for very known reason, too many buses. I booked the ticket the evening before my travel date after all my other options were exhausted. I had an emergency meeting on the day of travel so, i wanted to cancel my ticket.

Good lord, i cannot cancel my ticket because its less than 24 hours of travel. Please keep this in mind, i have booked ticket few hours ago and that is within 24 hours. Psb for my details:

Ticket number - tn5w82288853
Booking time - 9:56pm (30th april'19)
Date of travel - 3:00pm (1st may'19)

I wanted to cancel the ticket at 1am of 1st may - i was clearly declined by the callcenter support team who were so harsh and blunt. All they stated is the policy mentioned. But understand that there has to be an intimation to customer that tickets cancelled after this time would have no refund. I pay so much money and get nothing in return except the harsh behavior o[censored]nruly staff.

All i am condemning is why isnt there an alert system which would tell the customer that post this time, the ticket would not be refunded. And i want my money to be refunded because this has happened earlier too, then it was told that its 12 hours back up. Now, its 24 hours.

I am totally disappointed with this kind of service. I want my money to be refunded!!! Period.

C

I booked tickets for 1280 on march 31, 2019 in redbus. But ticket amount is deducted twice from my account. I registered complaint for this in redbus app on april 3, 2019. Till now refund money not credited in my account. I already contact to customer care team 6 times. Every time i got same reply as within 24 hours get solution. But within 24 hours i got only feedback mail for customer care service. And when i register complaint in redbus app, it shows for delay 25rupees credited in wallet for every hour. 250 rupees credited in my wallet. After that nothing credited in my account. My refund amount still not credited in my account.

In April 21st, I cancelled the trip come and back 。Delhi and McLeod Ganj and it said needs 7 days business days.
But until now, there is no refund and redbus app shows "Have refunded"?

/// Info ///
PO No. :[protected]
· Refunded Amount: Rs.2318.4/-
&
· PO No. :[protected]
· Refunded Amount: Rs.2183.10/-
· ARN Refund Reference no.: 75120339112000265765416

IAm travelling in below mentioned bus, booked ticket for AC, but the AC is not working from 1 am, suddenly the driver switched off the AC saying about some fault. But it seems it iss a negligence and now they should refund the difference amount of non AC bus.
Route: Ambikapur to Raipur (Chhattisgarh)
Ticket No: TN5V38934306
Passenger: giteshree nair (48, FEMALE)
PNR: TS[protected]HGOK/339063/Wadrafnagar To Durg 7:00 PM
Travels: Royal Travels
Departure: 09:45 PM Apr 29, 2019
Seat Numbers: B1, B2
Total fare paid: Rs.1230.0

I have booked my bus ticket via redbus (Royal bus, ticket number: tn[protected]] from kumily to bangalore on 23rd april 2019. I was waiting at the boarding point before half an hour and called the contact, which is provided in the message thrice, and the reply was to wait in the bus stop. However, after half an hour when i tried reaching the number they are not picking the call and the gps says the bus was passed the bus stop. I called the...

Seriously poor services beyong imagination. No information given or live tracking or anything on the application. Bus got canceled and we get to know about it after we waited and enquired the prtc booth on the bus stand. There was no update on the app. And we are not able to book any other bus also. This made me stuck in this hot weather for 2 more hours. Due to # redbus.

I recommended everyone in the bus station not to ever use redbus again. As i am not going to. Good luck redbus to make monopoly in south. I hope you guys go bankrupt and fall. Thanks for making customers suffer as you will too.

Jai hind.

On 28th april i was trying to book bus ticket from dombivali to vadodara. After paying ticket amount 450/- it was suddenly showing some error. Ticket was not booked but amount from my bank account deduced.
Plz refund my amount as early as possible.
This thing is happening frequently on red bus app. Plz find a solution to reduce error.
Amount to refund 450/-

Ticket of moonlight bus from chandigarh to jammu was booked on 13.04.2019. The result of booking was unsuccessful but an amount of rs 682 were debited from my account. The message from red bus was received that the said amount will be refunded back to me. Today is 28th april 2019 but still the amount has not been refunded. Kindly take the appropriate action to refund the amount and oblige. Transaction id s1904132011187282110751

We have registered your concern 7894305 - ref:_00d281kzya._5000i1z6qpi:
Ref : 00d281kzya._5000i1z6qpi

I have received a mail informing me that my concern is resolved. I wish to inform you that the same is still pending.

I have booked a ticket from hyderabad to vijayanagaram in the name of manasa mandava my daughtet by paying through my credit card on 22 nd march for a journey on 23 rd march. I received a phone call at 4 pmon 23 rd saying the service is cancelled and refund is initiated.
The ticket was booked by giving the mobile no [protected]. I have not received the refund to my credit card. Please resolve the issue

I request that the issue be resolved immediately.

Thanks
Siva rama prasad

Sent from my iphone

I Had booked two tickects in KBS Travels AC Sleeper bus from Bangalore to Kannur to travel on 26/04/19. The pick up point given in the messege was Forum Mall Bangalore. We couldnot travel as the bus didnt come to the point. Later they said that it was the Forum Mall in Madiwala they meant. So we are entitled to get the ticket amount refunded (Rs.2550) as the place of pickup point was not given specifically in the communication from the operator.
Bangalore to Kannur
Ticket No: TN5P95894722
Passenger: K T SABU (49, MALE)
PNR: TS[protected]TOHI/203749/BLR-KANR 9.30Pm
Travels: Kbs travels
Departure: 09:40 PM Apr 26, 2019
Seat Numbers: L14, L13
Total fare paid: Rs.2550.0

Hi team,
This is to bring to your notice with red bus team regarding my worst experience with kalada travels (Suresh kalada) travels on 24th april 2019 night and return on 25th april 2019 journey.

I have booked volv0 multiaxle sleeper 2+1 bus from red bus app for journey from bangalore, madivala to ernakulam on 24th night 9:00 pm, when we saw bus at 9:15 pm near travels office then only we came to know the bus is not volv0 and it is normal sleeper bus 2+1.
No prior info about bus change. (They easily say that bus under repair)
Same experience i had in return journey on 25th from ernakulam to bangalore. (Same bus they sent)
While return journey it is still worst experience, when i asked about the bus in travel office in vytila power juction office, the executive replies volve and normal bus are same, we are giving you sleeper only right, there is no price difference and no changes in bus facilities, both the buses are same he replies.
I was with my family and children, i could not speak much there bcoz, if something goes wrong then i thought i will have problem in my return journey.
Finally i took same bus without any option for me, when i requested for water bottel he says no. Blanet was not clean, bus was stinking and while travelling in night, we did not had sleep and lot of sound in bus while moving.
No proper time in departure also, 6:45 was my departure time but i landed in vytila at 8:45 (2 hours late)
That was my worst experience with my red bus booking with kalada travels.
0 rating i give for all the service.

Please treat this case as high priority as refund my difference amount from volve multiaxle to normal sleeper.

Not able to cancel the ticket. When i tried to cancel the ticket, it is asking us to contact the bus operator. Bus operator is saying he will not cancel the ticket and he is asking us to contact red bus.
Called the redbus customer care and also bus operator as well, no body is ready to cancel the ticket. Could you please cancel the ticket and refund my amount

Redbus mticket
Route: bangalore to ballari
Ticket no: tn5t41608717

Could you please cancel my ticket.

I have booked tickets from bangalore to coimbatore (Kbs travels) and return (Kkr trans india) ticket. Both buses got cancelled on the previous day. This is not really expected.. We had to spent lot of time, money and energy to do the alternative. Redbus should promote this kind of operators.

Could you please clarify and provide the details on the same

Hello, i'm dr vandana. I'm using redbus since 4 years. But i'm regretting to inform this, im spending more money and changing different bus services because while travelling none of the bus services are stopping near rest rooms or toilets. As it is not possible to travel without using using toilets atleast once in 10-12hrs journey. Stopping in the middle of nowhere next to roadside and asking females to urinate on road in middle of night is very disgusting. Try to think with common sense. We women can't do that. Despite i'm requesting the drivers to stop near some paid toilets, they are not stopping and giving lame reasons. If you guys can't provide proper services, please stop your website or do inform in prior while booking the tickets that we don't provide any of the services. Despite my repeated complaints, none of your people are responding.

Hi,
This is naveenraju, i booked my ticket in shri baghyalakshmi travels in 14 april 2019 using tez app of bus fare 450. Transaction of money is successful but ticket was not generated and cancelled too. Then i click try option to book again the same bus. This time i made my transaction through my bank account app. Transaction successful and ticket will generated but amount was also debited from my account.

I made an complaint with redbus to refund my 1st lost transaction amount, but response was not clear. Please check it and refund my amount. Please verify it as soon as possible

My phone no. [protected] my mail id. Meg. [protected]@gmail.com.

Name : v. R. M. Sivakumar, age - 50, gender - male, pnr numbeer - p643561,
Date of journey - monday, february 18, 2019, trip code - 0631pdcchn
Departure time - 06:31hrs, seat numner - 27,
At the last minute prtc cancelled the service.
I have send several remainders to [protected]@redbus.in.
Any body please advise me how escalate this issue to higher authorities.

I booked my bus ticket by redbus on 16 april 2019 (Ticket number (Tin): redbus ticket - tn5f69638312 from hyderabad to pune for dated 23 apr that tckt amount was 1312.5/- rs. And cancelled the ticket on 17apr 2019

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I booked my bus ticket by redbus (Ticket number: tn[protected] from bangalore to mangalore for 16 april 2019 that tckt amount was 970/- rs. And cancelled it on 11 april 2019.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7-10days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

I have a booking from vizag to hyderabad on 21 april 2019, i have waited over 4.5 hours on road with my family but bus didn't arrived i called customer care he told me that there is some technical problem and bus will be arriving in 1 hour and i waited for 1 more hour bus didn't arrived and i stayed at hotel at that night and planed some alternative to my destination
After reaching my destination i called again customer care he is asking me that is bus didn't arrvied he told me sorry for in convince and disconnected the call
Even contact number is not working which provided by redbus

Many people are suffering with the same, just google it about redbus complaints

Please look in to this, expecting response from your side

Thanks®ards
Navneeth

Dear sir/ madam
I would state that i booked red bus ticket using redbus app on 24/04/2019 3.40pm
Soon after booking the ticket i got seavire back kidney pain, its hard for me to travel from warangal to bangolore, immediately i made request to cancel my ticket in redbus app, as well as i call to redbus customer care no [protected] and spoke to executive. Without my consern they closed complaint no 8211405
I request you to refund my hard money amounting rs 963

Ticket no tn5q33691639
Orange travel bus no ap16tj6964
Txn id p[protected]

Thanks& regards
Nanneboina muralikrishna
Mobile no [protected]