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Red Bus Complaints & Reviews

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Updated: Dec 16, 2025

Complaints 3962

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We usually book bus tickets through red bus. I have booked a ticket yesterday also with red bus online
I hope u are aware o[censored]nhappy incident occurred in kallada bus yesternight
There was worse manhandling done by bus operators to selected passengers who demanded for an alternate bus in place of bus which ve gone break down as i could read from victims who shared their experience in facebook. Also the news was published in malayalam...

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Address: porur, Chennai, Tamil Nadu, 600125

This is very harrasing issue facing woth redbus, i have booked the ticket from chennai to tirunelveli through red bus while booking the tickets i have selected the date of 6th april due to their technical problem the amount worth rs.650 has been deducted from account but the booked ticket is not confirmed please revert my money back as soon as possible.

My email id:[protected]@gmail.com
Booked id is not mentioned as they get my money through ecom at payu.

And once again i booked the ticket it is confirmed so they made another payment for me.

+1 photos

Jun 11, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Vicknesh,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the transaction status.

Upon checking, we see that the ticket has successfully generated from our end. Please see the ticket details below.

The generated ticket has sent to you via email/SMS.Ticket Number: TN[protected]

Date of Journey: 6th April 20219
Source/Destination: Chennai to Tirunelveli

I hope I have been able to help you.

Take Care,
Team redBuddy

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Address: Shyamoli Yatri Paribahan, Kolkata, West Bengal

I had booked the attached two tickets online for my travel from dunlop bridge (Korunamoyee) to assansol. The bus was suddenly cancelled without any notice via email.
The full amount is supposed to be credited back to my account but till date no amount is refunded to my account. Please refund the amounts urgently without further delay.
Booking details :-
• date of booking – 18.04.2019
• date of journey – 19.04.2019
• ticket nos.
(1) tn5h[protected]In the name of ashish kumar ganguly +5 others) rs.2799/-
Transaction id 81046100, dt.18.04.2019 bank of india a/c holder ashim kumar ganguly.
(2) tn5h[protected]In the name of payel chatterjee) rs.466.50,
Transaction id 81052291, dt.18.04.2019, bank of india, a/c holder ashim kumar ganguly.
Please arrange immediate refund to the account with bank of india & confirm.

Regards
Ashim kumar ganguly
Mob:[protected]
Email id : ashim. [protected]@tatainternational.com.

Jun 26, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Ashim,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN5H55304300 & TN5H99379250.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 22nd April, 2019 to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 22nd April, 2019 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected] &[protected]
• Refunded Amount: Rs. 2799/- & 466.5/-
• ARN No. or Refund Reference no.: 81046100 & 81052291

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take care
Team redBuddy

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Dear
Sir my name is noor alam khan i am booking bus from delhi to siwan on 20 april 2019. My boarding point is anand vihar (Edm mall). My ticket number is - tn5j34925958. And bus is grt travels my registered number is [protected] and email is [protected]@gmail.com. When i call to red bus costomer care number for refund my booking amount on 20 april 2019 then by customer give a complain number -8144566 but this time refund amount is not credited in my account. Again i call today on customer care and say my problem then costomer care said me to the bus operator of get travels is saying those date bus is confirmed. I have also a msz of grt travel for the bus cancellation information. This is totally fraud to the pessanger.

Jun 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Sufiya,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5J34925958.

I understand that the bus cancellation for your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate our operators to prepare for and avoid such incidents in the future.

During our investigation regarding your complaint, we received information from the bus operator that he provided an alternate arrangement for all passengers. However, you did not travel using the alternate arranged by the bus operator.

Upon checking, the bus is cancelled and bus operator is refunding your ticket amount. The refund for your ticket has been initiated from our end on 22nd April, 2019 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 976.09/-
• ARN No. or Refund Reference No.:[protected]

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care
Team redBuddy

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Address: D 17/136,137 KD, Dashaswamedh, Varanasi

My bus scania from varanasi to nepal border sonauli got cancelled and no refund has processed:
ticket no: C3T5QRC3
PNR :SNLI[protected]/VNS
DEP TIME : 07:01 PM
DEP DATE: 20/11/2018
SEAT NO :25, 26

registered phone no : [protected]
alternate no : [protected]

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 14, 2020

Verified Support

Hi Akash,

Greetings from redBus!

Upon checking, the refund is already successfully processed from our end and we request you to get in touch with the Phone pe for further assistance.

Thank you for contacting redBus!

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Sir, i have booked ticket from babughat kolkata to chelidanga asansol which show start time 9.00pm and arrival11.30. But instead bus started at 9.35 pm and bus driver said he will drop me at destination said by online and said we don't follow online redbus instructions. They drop me at 1.55 am at highway and now i m not getting any taxi. I want my money back and remove shivam transport from redbus platform. I have uploaded my ticket. I will file case in consumer court if action against is not taken from ur side. My safety is highly compromised. I m not getting any taxi at this late at highway.

+1 photos

Jun 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Krish@99 Sir they did not drop me at said destination .I m not getting any medium to go to my home .They should drop me at chelidanga but they drop me at 1.55 am on highway .Shivam transport should be removed form online platform.They behave very rude with me.
They show wrong time they show 2.5 HR journey time and cover distance in 5 hrs .charging more money than other bus 550.Kindly look into matter otherwise no one will believe on your reputed side

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Krishnan,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5K30080623.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

As discussed on call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs. 200/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 8th May, 2019.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 200/-
• ARN No. or Refund Reference no.:[protected]

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this solution made you happy!

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care
Team redBuddy

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Address: 21, mandavi, JNU, New Delhi-110067, 110067

I have booked six ticket from Agra to Delhi. The reporting time was 4:15 at TDI mall Agra. The bus did not reach till 4:45. We were taken in auto about three kilometres to another destination where we waited for 1 hour more. The bus did not start yet. When we requested the company official, he missed behaved and acted irresponsibly. Asked us to question redBus company, not to them. Now, it is 5:53z the bus has not taken from the pickup point as if now.

I here by will file a consumer protection complaint against your company as I have all photograph and videos against your worst service.

Jun 14, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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I had booked the ticket in redbus from hyderabad to bangalore in royal travels sleeper at 910rs but icancelled the ticket in 24th march 2019. Nearly one month is over but i didn't get any refund amount. Ticket number is tn4q62525408 and the pnr number is ts[protected]uxcq/1530891. I called to the redbus customer care. I am getting the repeated message from one month onwards like it takes within 7days work in progress... I need help in this.

Thank you.

Jun 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Chandrika,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id - TN4Q62525408.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 24th March to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 24th March to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 825.50/-
• ARN No. or Refund Reference no.: 75120339084000252303548

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the refund Initiation from our end, has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take care
Team redBuddy

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Address: Eventide home, Hopefarm, Whitefield, 560066

I have made 2 recharge of rs 150 and 110 for my mobile number on 15 april 10:22am& 21 april 12:44pm.
One is 15 april-for this i got a message from redbus saying recharge got successful but it was not reflecting on my mobile account and later again i got a message (Your refund of rs 150 has been processed by redbus. The amount will reflect in your bank account) but it has not yet refunded.

The other one is april 21-for this transaction also same thing happened first i got recharge successful message and later refund message.

Jun 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 08, 2019

Updated by Anjaly123 I have made 2 recharge of rs 150 and 110 for my mobile number on 15 april 10:22am& 21 april 12:44pm.

Rs.110 got refunded but till now rs.150 didn't get refunded.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the registered email id and mobile number along with the date of transaction with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Address: Bangalore, Karnataka

Ticket no: tn4g65477968
Hebron transport
Salem kondalampatti byepass to chennai
5 - passenger, s ticket amount: 5445
17th march sunday, boarding time 4.10pm

We made the booking on 17 march for the above itinerary, and we were at the boarding point well ahead of the boarding time. We didn't receive any call from the on board bus organizer, as time passed 10 mins beyond the boarding time i called the redbus buddy and inquired the same about the bus arrival. Redbus buddy contacted the bus operators bo and informed us that the bus will arrive in next 20min that is around 4.40pm (Registered in request no: 7668655).
We further waited and then again called the buddy helpline at 4.50pm and this time they contacted the bus operators bo and said that the bus has already left, request no: 7668838 was created at the same moment seeking for full refund.
This was utterly a communication problem because of which we missed the bus and then we sorted for an alternative transport.

The later request is still pending with redbus side for which am making followup calls regularly but nothing is happening. Please help me getting the full refund of the ticket amount as we missed the bus due to technical errors with operator side.

+2 photos

Sep 23, 2019

Complaint marked as Resolved

Received call from the Redbus support executive with reference to this complaint on 20th Sept 2019 exactly 5 months from the date this complaint registered here. The Redbus executive apologized for the delay, promised to make a refund that she will initiate the reversal for the payment transaction done the booking. Then I received mail from "Support redBus " about initiating the payment reversal and later I got the refund.

Red Bus customer support has been notified about the posted complaint.

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Sir i have booked the ticket and money has been debited from my account but ticket not booked and your msg showing not debited the money again i have paid and got the tickets but previous funds not received to my account.. Immediately i sent mail to support redbus.com.. There's no response and called to customer care also tired 3times no solution.

I need my fund

Jun 30, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the registered email id and registered mobile number with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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I have booked a bus from bangalore to nellore in morning star travels. I have got a confirmation message and email. I have arrived to wrong boarding point before one hour and i was trying to contact bus operator from the time i reached. But the number was wrong. At the time of my boarding the bus operator had called me and he was such a rude to me. I have contacted the customer care executive and he was trying to convince me that whole mistake was mine. 1. They didn't provided me right number. 2. The bus operator never contacted me until i he arrived to boarding point. 3. The customer care executive was fully trying to convince me that i have to accept that the total mistake was mine. I had already traveled through so many travels and i had never faced this type of situation. My previous journies are very very smooth and i truly loved those journies. But this one i hated so much because of the bus operator and the customer executive.

Jun 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Prudhviraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Canceled redbus ticket (Bangalore to namakkal) on 12th, april 2019. After cancelation i have receieved an email and message saying, your refund amount will be credited in 2-7 working days in your bank account. But, today the date is apr 19 2019. Almost 7days completed. Still i have not receieved my refund amount. Even i have checked the refund amount status in the following link "https://www.redbus.in/Cancellation", using my ticket number and email. There the status has been updated as "bank has processed refund", but still i have not receieved my refund amount. Please take action on the same

Jun 22, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Sarath,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Address: Sinnar, 422103

My wife travel nasik to indore by indani travels... After some time one person who work for travels get adjust extra passenger.. Allow seat with beside the ladies... Again one of the drunken staff continuesly argue nad misbehave with my wife and other girls and ladies too... I n my wife complain to operator they solve temporarily and later on same happen again by 1after 12 am midnight then again we call to owner... Its rediculus... N misbehavor with ladiy travelor means how safety they people provide... I think u should take proper action against that travels owner... Every one is right to service n if we pay for that n ladies i there... Then that time travel owner having responsibility to provide safety for women... Do as needful... Its not acceptable... As consumer or as passenger also... Travel name - indani travels nasik (Dwarka circle)... Incident happen on 18/04/2019... Bus no.-mp41 mn 0999

Jun 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Address: H No. 4a/3.. Gyanaba Layout, Narayanpur, Dharwad, Karnataka, 580008

Dear sir,
I have booked my ticket on Redbus in portal for the ticket to From Bangalore to Vijaypur, made payment online, details are on 16th April 2019.
I have made the payment through online. Details are as follows

Ref No. :[protected]
[protected]@axisbank-UTIB[protected]-UPI
Value Date16 Apr 2019

Ticket was not booked successful.

Refund has yet to come

Please do the needful

+1 photos

Jun 16, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Vadiraj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the registered email id or registered mobile number with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Address: Ranchi, Jharkhand, 834002

I have booked 2 tickets with tckt no. TN5H45233988 PNR no. 543HXGYT for today's journey and as shown in the app I choose boarding point. But the bus didn't come there and later I got to know that the bus goes via different route and never come via the route as shown in the app. I tried to contact with the service provider but there was no any contact no. where should I call.
Please refund my money bcoz the app gave me wrong information and I missed the bus.

+2 photos

Jun 15, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Naina,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5H45233988.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount Rs. 462/-.

The refund for your ticket has been initiated from our end on 19th April. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs. 462/-
Bank ARN- IXGAOBKHL1

I do hope this solution was satisfactory.

We would be happy to answer any other questions you may have or help you with your future travel bookings.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care
Team redBuddy

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Address: Pune, Maharashtra, 411009

I had booked a ticket but the transaction failed and amount was deducted and there was no msg about refund even after 2 days
Ashtray travels
Failed transaction
Booking id[protected]
Amount 450
But there is no option to contact customer services for refund status. Or the transaction info don't allow to chat regarding failed case.
Whom can i contact regarding the refund info
Plz help...

+1 photos

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Address: 629166

I had book a ticket using red bus app on 3rd apirl unfortunately, i had canceled the ticket the money was transferred to my redbus wallet. I thought they may have a option to transfer the money to account. But it was not in redbus even though redbus i a one of the big service in india. Now i really don't know how to get back my money from redbus. The total amount i lost is 1215 rs.

I raised a complaint to red bus they had replayed that they don't had a option to return back the wallet amount. If you don't had any such option please remove the wallet option in you redbus. It is your responsibility to return back your customer money

Jun 8, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Justin,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

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Address: Chennai, Tamil Nadu, 600063

Hey i am a girl working in it sector. I was. Is this is a way of treating customer as a girl with much of fearness in my heart i was waiting for 4 hours. I tried contacting red bus customer support such an pathetic service there is no agent to pick my call i tried to reach them more than 5 times still i was not connected.
I have not any notification of bus contact point phone number. I personally google and collected the office number from the bus service team i collected driver number and spoke with him. I have not an any msg tracking details of the bus. This is very annoying and it is really bad.
After an long struggle i boarded the bus bus details is ttp tours and travels bus number tn52. 6199.. Now the bus is worser than a van. Pushpack is not working i complained to the cleaner he doesn't care about it. There is no spacing between the seats. Actualy i am very short but i feel like hell when my legs stuck in the small gap. I really worry about the people with good height. I swear there is no place to sit comfortably it is like a sharing a single seat with two members.
I really wonder how red bus is choosing such a cheap and local bus for an long travel. Red bus is completely working for money cost. Actually my travel is like i am carrying my neighbour on my lap i reay wonder why i should pay for this bad travel. Refund me the amount

Jun 9, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Sumita,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TN4S18637980.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry.

We have noted your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy

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Address: Chennai, Tamil Nadu

Today ie 17.04.19 my son booked a bus ticket through your gateway to tirunelveli and got eticket message no d[protected] seat no u9 vehicle no py01 ct5199 with the price of rs.1900.00 boarding at mahendra city 9.55pm with the contact mobile no [protected]. But the vehicle reached only 00.50am 18.04.19 without any message to my sons mobile no. He was standing there more than 3 hours with hungry and thirsty. Hence, you r the gateway person should take all the responsibility and for his mental worry and refund the bus fare.

Jun 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Jaya,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TN5F49345775.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry.

We have noted your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Take Care,
Team redBuddy

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