Verified Support
May 15, 2019
Red Bus Customer Care's response Hi Satyanarayana,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the refund status of your trip id[protected] &[protected].
I understand that this transaction failure and a delay in receiving the refund would have caused an inconvenience to you, and I am truly sorry.
Due to a very rare technical error, when you attempted the transaction this amount was deducted from your account but, did not reflect in our account.
Had we known about this, our teams would have tried reaching you promptly regarding the refund of this amount. Unfortunately, we only became aware of this when you lodged your complaint with us.
We assure you that our technical team is constantly working with payment gateways to resolve such issues.
The refund for your transaction has been initiated from our end on 15th May, to the mode of payment used by you.
Basis the policy of your bank, the amount should reflect in your account within 7 business days.
Details of the transaction are given below:
• PO No. :[protected] &[protected]
• Refunded Amount: Rs. 2000/- (Rs. 1000/- + Rs. 1000/-)
• Refund Reference no.: [protected] & [protected]
In case, you do not receive the amount within the designated time period, you can contact bank to know the status of your refund using the Refund Reference No. given above.
As this response has been logged in our system, you will receive an email stating that your case has been closed.
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.
Have a great day!
Take Care,
Team redBuddy
