Red Bus Complaints & Reviews

Address: ibibo group pvt.ltd indiqube leela pv ltd 5th floor no 23,old airport road ,HAL2nd stage,kodihalli village,varthur hobli,ward no 74 Bengaluru,karnataka-560008, 560008

I was book my ticket from red bus app nagpur to aurangabad i was cancelled the same on after 15 minutes because some personal issue. But till date i have not received the refund amount of rupees 1687.6/-.. I have called customer care but my issue not yet resolved. My cancelled ticket no. Tn[protected]. & pnr no. 93485916 on[protected] nagpur to aurangabad by khurana travels.

Kindly request you please resolved my issue as soon as possible.

Jul 7, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Red Bus Customer Care's response Hi Pankaj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11st May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 11st May to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1687.60/-
• ARN No. or Refund Reference no.: 75120339133000273434133

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,
Team redBuddy

View replies

A

Arai Smart

from Delhi, Delhi

Jun 4, 2019

I booked the ticket from chennai to tiruchendur. Payment amount debited from my bank account. But ticket not provided by redbus. I booked ticket twice. However same think is happen. Kindly resolve this complaint as soo. As possible

Reply

T

trilok yadav

from Delhi, Delhi

Jun 5, 2019

Bus operator cancelled my ticket just before my journey by saying that window glass of your seat is broken and no refund status is initiated.

Reply

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: ibibo gruop indiqube leela galleria,5th floor,no 23,old airport road,HAL2nd stage,kodihali village,varthur hobli,ward no:74 Bangaluru,Karnataka, 560008

I was book my ticket from red bus app nagpur to aurangabad i was cancelled the same on after 15 minutes because some personal issue. But till date i have not received the refund amount of rupees 1687.6/-.. I have called customer care but my issue not yet resolved. My cancelled ticket no. Tn[protected]. & pnr no. 93485916 on[protected] nagpur to aurangabad by khurana travels.

Kindly request you please resolved my issue as soon as possible i am

Jul 7, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Red Bus Customer Care's response Hi Pankaj,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TN[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 11st May to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 11st May to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1687.60/-
• ARN No. or Refund Reference no.: 75120339133000273434133

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end, has been attached for your reference.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,
Team redBuddy

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 462003

I booked a ticket for travel from jaipur to jodhpur in month of march and my operator cancelled the service from their end. I called up redbus customer care and informed them the same they said they would refund me my total amount. Few days later i called up them to enquire about refund status and they said you should have raised a ticket that day itself which i had did and they are denying it and not giving me my refund. Even now i call up to them and they say they will look into it and they are not doing anything.

Jul 7, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Red Bus Customer Care's response Hi Manikanta,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to please provide the redbus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a ticket from lucknow to indore on june 1, 2019, through redbus mobile app.
As soon as i made the payment the status of my ticket showed rejected and no ticket was not generated but still, the amount was deducted from my account.
I have also raised a request on redbus app and received no response from them till now.
The total amount deducted was rs.2110.50.
Payment mode was google pay.
Transaction id:[protected]
Complain request id on redbus app: 8876469

Aug 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Red Bus Customer Care's response Hi Siddharth,

Greetings from redBus!

We are sorry that your transaction was not successful due to rare technical glitches. The refund of your transaction[protected] Rs 2110.50 was processed from our end on 1st June 2019. The refund should be credited to your source account. If not, please check with your bank. Thanks for choosing redBus.

Please feel free to write to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a ticket from lucknow to indore on june 1 2019 through redbus app.
But when i paid the money the ticket was not generated and no booking was done but still 2110 rupees were deducted from my account.
I want this issue to be resolved as soon as possible.
Transaction id :[protected]
The payment mode was google pay
Total amount deducted 2110.50

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had my bus from delhi to lucknow, even after repeated calls the driver didn't stop 5min for me. I was on the phone with him all the time and he rudely disconnected. I had a job interview the next day. Even the tickets suggests that a couple of minutes delay can be adjusted. I can't get a refund. I hate your services and won't be using again until my issue is resolved.

Jul 19, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Adil,

Greetings from redBus!

We are sorry for the trouble caused. Please share the redBus ticket details with us at [protected]@redbus.in to help you with it. Thanks for choosing redBus.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu

I was book my ticket few days ago
But its not booked and my amount also debited from my account till now i didn't get my refund back i need my refund immediately
And its more than four days
We are trying to contact you
No more response for that
I'm really fed up about your help desk
So i need my refund immediately
Amount 840
I have an transaction i'd and debited details and all so kindly sent my refund money as soon as possible.

Jul 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Brindu,

Greetings from redBus!

Thanks for reaching out to us regarding your transaction[protected].

We are sorry that your transaction was not successful. The refund of Rs 840 was initiated from our end on 2nd June 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

Please feel free to reach out to us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Haridwar har ki pauri, Haridwar, Uttarakhand

My bus was cancelled before 20 hrs
And not getting refund
Although another bus was available by this travel agency
Tickets name prakash and shivi
Agent shree ganesh yatra company haridwar
From haridwar to gwalior
Journey date 29 may 2019
Mobile used for booking [protected]
Please provide my refund and give instructions to company to not behave like this

Jul 28, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are sorry that your bus was canceled by the bus operator. We have initiated the full refund of your tickets TN6S69163449, TN6S21358557 back to the payment source on 5th June 2019. You will receive it within 7 bank working days. Thanks for choosing redBus.

Please feel free to reach us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Electronic city phase 2, 560060

Fake app red bus making money by making gemmics.. As i had exam on 30 may 2019, i booked a ticket on 29 may 2019 at 7 pm at red bus.. But on the date of journey 29-05-19 at 12 pm the bus operator just calls and say the bus is not running today and ends up saying just look on your own for an alternative or call red bus.. When i contacted red bus customer care they are too fake like earlier they said to wait for 2 hours but still i didn't got any confirmation till[protected] i don't understand what the people at the red bus are doing can't they just understand that it's there mistake that the bus is not running.. And refund will be made after 15 days. There should be an option like to penalised the red bus for these things
If i miss the exam today whatever happens the whole responsible is red bus.. I'm exhausted and frustrated..

Jul 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Gopinath,

Greetings from redBus!

We are sorry for the trouble caused. Please share the redBus ticket number with us at [protected]@redbu.in to help you with it. Thanks for choosing redBus.

Regards,
Team redBus.

View replies

M

Mangala N Shetti

from Mumbai, Maharashtra

May 31, 2019

I have made payment of Rs.1455 on 23/05/2019 for booking ticket from gokarna to bangalore for 2 seats. Due to transaction failure amt is debited to my account. I have got the refund message from redbus.. want to know the status.
Please refund at the earliest.

I have got the refund message from redbus. My mobile no is [protected].

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Near jama masjid milak, Roura kurd milak, 243701

I booked my ticket of 29th may 2019, my bus time was 1 am but after waiting for almost two hours, my bus didnt came, and driver didnt pick my call, i called him 16times, then i came to know that bus had gone from bypass road without picking and providing any information, now i want my refund, i am highly disappointed, i waited there for two hours in the mid of the night, i want my refund now that is 389inr as soon as possible, otherwise i will take big step now

Jul 8, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Naeem,

Greetings from redBus!

We are sorry for the trouble caused to you. Please share the redBus ticket number with us at [protected]@redbus.in to help you with this. Thanks for choosing redBus.

Regards,
Team redBus.

View replies

B

bapanna

from Mumbai, Maharashtra

May 31, 2019

Dear Team,

I am trying to book bus tickets but unfortunately two times transactions was failed, but only one time the refund was done, i didn't get second transaction refund amount, please look into this issue...

Transaction amount : 646 and 646
Registered Mobile no: [protected]
Mode of payment : HDFC credit card

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hello,
I have not received the refund of the below ticket yet. Kindly look into this matter.

Redbus mticket
Route: cherthala to thalassery
Ticket no: tn5t65814075
Travels: golden travels
Departure: 12:30 am apr 29, 2019
Seat numbers: l
Total fare paid: rs.892.5
Boarding point: cherthala
Address: near railway station
Boarding point contact:[protected], [protected], [protected]
Golden travels customer care: -
—
Redbus helpline:[protected]

This is the message i received on the same day i booked the bus and the bus operator informed me that the refund will be provided by redbus.
Dear passenger, due to unavoidable reasons the bus for your trip dated[protected] from cherthala to thalassery with pnr 54th5f59 has been cancelled. Please contact your booking agent for refund/alternate arrangement

Jul 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Joseph,

Greetings from redBus!

We are sorry for the trouble caused. We have initiated the refund of your ticket TN5T65814075 on 5th June 2019 to the original payment source. You will receive it within 7 bank working days. Thanks for choosing redBus. We apologize once again or the delay caused.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagapattinam, Tamil Nadu

I have booked a4 seat on monday 28th 2019 from sirkali to chennai in reliance travels which timing 23:40 on i was booked one day before of journey monday 27th 2019... When i was arrived in bus someone been steated on my seat that seat number is a4 she said, my seat number also a4 while am asked conducted he is begging to change the seat to her. Shes not adjusting due to this issues there's no problem with her but without checking how could you give booked seat to another one. And she has booked today 8:30 pm... Were why should i use this app and pay online.. Ur very worst service i never seen anywhere like this..

Jul 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Kausalya,

Greetings from redBus!

We are sorry for the trouble caused. We tried reaching you with no luck. We will definitely share your feedback strongly with the bus operator to ensure such inconveniences do not occur in the future. Thanks for bringing this up. Please rate your journey on redBus app. Thanks for choosing redBus.

Please feel free to reach us at [protected]@redbus.in for any help in the future.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked for travel from coimbatore to chennai for my family on 23rd may and wanted to re-schedule it to 24th may 2019 and i was rescheduling thro online and payment went twice (Amount of rs.254.69 two times) and reschedule could not happen and customer care (After great difficulty) informed me that there was technical problem and they will get back to me, which was never happened. I could not able to reschedule and my family had to travel on 23rd itself. The amount which has gone from my account has never been repaid to me. Is it the way, redbus is cheating the passengers!!

Jul 19, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Rama,

Greetings from redBus!

We are extremely sorry to hear this. Can you please hsare the ticket details with us at [protected]@redbus.in to help you with it.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

There are three instances wherein my refund money is not credited from redbus. I dont the reason why, but their customer support or call center numbers are not working and there is no response from them as well.
This looks something fishy as there is no way to contact them for the update.
I request people be careful about these companies.
Ticket id - tn6g81710109
Ticket id - tn4s73180001
Ticket id - tn[protected]

Jul 8, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We are sorry to hear this. The refund of your tickets was initiated from our end successfully. Please find the bank ARN numbers and the refunded dates below and check with your bank if you have not received the refund yet.
TN6G[protected] Refunded on 19th May 2019 and the bank ARN number is 74332749140913921461555.
TN4S[protected] Refunded on 26th March 2019 and the bank ARN number is[protected].
TN[protected] - Refunded on 11th March 2019 and the bank ARN number is[protected].

Please write to us at [protected]@redbus.in for any further help with it. Thanks for choosing redBus.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked my bus ticket by redbus on 21 may 2019 (Tin): tn6k60622395 from porbandar to mahuva for dated 22 may 2019 that tckt amount was 504/- rs. And cancelled it on 28 may
But but my problem is still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days
Why they are not refunding my cancellation amount and my request is to please...

Helpful

8 other people found this review helpful

8 found this helpful

6 Comments

Address: Indore, Madhya Pradesh, 452010

We tied booking indore to mumbai tickets worth ₹1400 and the page got stuck. Amount was deducted from my sbi bank account. I had applied for refund but it is still not credited in account.
Same happened when i tried booking mumbai to indore tickets worth ₹1400. There is no progress in the process since 4 days. Please kindly refund the amount total of ₹2800 as soon as possible.
Being a student this amount is great value for me.

Jul 16, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2019

Red Bus Customer Care's response Hi Juhi,

Greetings from redBus!

We are sorry to hear this. The refund of your both the transactions[protected]Mumbai to Indore) &[protected]Indore to Mumbai) was initiated from our end on 25th May 2019 & 23rd May 2019. The reference ids for the same are TGAGFGOLK3 & IGAGEXQHN4 respectively. Please check with your bank if you have not received the refund yet. Thanks for choosing redBus.

Please feel free to reach us at [protected]@redbus.in for any further help.

Regards,
Team redBus.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal

I had booked a bus from mandarmani to kolkata for 27th may, 2019 in the name of gourab pal through red bus
Ticket no: tn6r74980147
Pnr no: 64q3yyrv
Bus name: snemita pariseba (Shinjini)
Boarding time: 11:55 am

We were waiting at the concerned bus stop, the bus came, but the conductor did not allow us to board the bus stating that the seats were already full and that was not our bus.

We argued with him but the bus left in a hurry leaving us standing behind.
Helpless and clueless, we had to wait there till another one n a half hours in the scorching heat, till we found another bus which could give us a lift till kolkata.

Later on calling the booking counter, they said our seats were swapped with some other passenger and we had been given a different bus. But this was not informed to us by red bus.

This was the most disgusting experience with red bus. We tried calling all the customer care numbers, but none was reachable. The customer care did not care to respond or refund our money.

Jul 5, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no TN6R74980147.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry.

We have duly noted the feedback regarding this experience and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redbuddy

View replies

J

Jayashree Desaigoudar

from Delhi, Delhi

May 28, 2019

We have booked online ticket from dharwad to Bangalore and it's pnr number is 2886663 amount is deducted but not got confirmation of booked ticket please solve the issue

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria, Hotel Leela, Bengaluru, Karnataka 560008, 560008

Website: www.redbus.in

Hi, i am mohammed owais khan, i had booked bus tickets from banglore to hyderabad on 1/5/2019 from redbus app. Due to some issues i could not travel and cancelled the tickets on the same day and requested for the refund amount i. E. 3500/- rupees. The redbus customer care executive said that the refund amount would be transfered into the source of payment within 7 days but it's been almost 25 days but i didnt get my refund amount my ticket no. Is tn5x58742217.

Jul 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Red Bus Customer Care's response Hi!

Thank you for reaching out to us regarding the refund status for your ticket id TN5X58742117.

Your refund has been initiated from our end on 1st May 2019 to the mode of payment used by you for this transaction.·

PO No. :[protected]·
Refunded Amount: Rs. 3570/-
Reference number: 74332749122912173981387

Basis the policy of your bank, the amount should reflect in your account within 7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope I have been able to help you.

Take Care,
Team redBuddy

View replies

S

Sri Mayi

from Mumbai, Maharashtra

May 28, 2019

Money got deducted from my account but ticket has not been booked and money which is deducted from my account is not credited to my account which has been deducted.
Have been trying to call REDBUS by there is no proper response from REDBUS

Reply

N

Natubagha

from Rajkot, Gujarat

May 28, 2019

I have booked 2 red bus booking dtd 24/04/2019 my transaction id [protected] total amt of rs.942.24 from mobile no [protected] from rajkot to ahmedabad amt dr in my sbi account payment gateway may not have completed till to day i have not received refund in my sbu account.Please do needful .

Reply

N

Nishanthi Karunanidhi

May 28, 2019

I have booke a trip from bangalore to chennai on 19th may in red bus. and the ticket number is:TN6F25833171.

I have booked ticket for business trip. Suddenly the plan is postponed so I request them to cancel the ticket on the same day. The said I won't do refund and cancellation and all. total money was wasted.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I booked my bus ticket by REDBUS on 19May 2019Ticket number (TN6H68735403 fom mangaluru to pune on dated 21May 2019 that tckt amount was 2125/- Rs. and cancelled it on 21 May( tracking number is 16262463. ). And refiubd amount is 1626.25.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation msg you mention that i will return that amount within 5 days( For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Jul 5, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Red Bus Customer Care's response Hi!

Thank you for reaching out to us regarding the refund status for your trip id.[protected].

Your refund has been initiated from our end on 21st May 2019 to the mode of payment used by you for this transaction.·

PO No. :[protected]·
Refunded Amount: Rs. 1626.25/-
Reference number: 5582783538996055303054

Basis the policy of your bank, the amount should reflect in your account within 7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

I hope I have been able to help you.

Take Care,
Team redBuddy

View replies

S

Shritesh Patel

from Mumbai, Maharashtra

May 27, 2019

Horrible experience!I i was literally thrown out of my travel bus by local don for personal matter with owner and we were left unattended in the middle of nowhere on highways.and bus was already late by 5 hours.it is very horrible to be left without any other option on road.I was threaten and beat by local don

Reply

M

Mr Ali

from Hyderabad, Telangana

May 27, 2019

Redbus deducted amount but not issued the tickets
I used google pay for transaction

Transaction details:

Upi/redbus-paym/[protected]/upi
Chq/ref.no.:Upi[protected]

Kindly refund as soon as possible

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Aarupadai Veedu institute of technology, Kanchipuram, Tamil Nadu, 603104

May 8th i have booked ksa travels from nellai to chennai for 11 th may but on 10th may i have received the normal message that my booked bus was cancelled.
After received the message i called the agent he also confirmed that bus was cancelled.
Then i was booked another bus.
On 11th i have not received any message from the operator. So i am sure that the bus was not opeated.
Still i have not receive my payment so kindly refund my payment.
Kindly find the attachment.

Jul 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Red Bus Customer Care's response Hi Susila,

Greetings from redBus!

This is in regards to your query about refund status for ticket number TN[protected].

We regret the inconvenience caused to you due to the cancellation of the bus by the operator, under unavoidable circumstances. We are glad to inform you that your concern about refund has been resolved.

We have initiated the refund on 4th June. The amount should reflect in your account within 7 business days or less, depending on your bank.

Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

PO Number: .[protected]
Refunded Amount: Rs. 900/-

We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBuddy

View replies

T

tapash malakar

from Bongaigaon, Assam

May 27, 2019

My redbus cancelled ticket no. TN4Y46896199 but till date tikcket amount has not refund to my account my mobile no. is [protected] & mail id is [protected]@gmail.com. requested to take necessary action at an early date to back my refund amount.

Reply

O

Omprakash G

from Coimbatore, Tamil Nadu

May 28, 2019

My boarding time 10.30 p.m 26/5/2019. But u send me sms bus details on 10.54 p.m 26/5/2019. Full tension and presure. im uninstalled red bus app.

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 92

refund amount not yet received..

Post your Comment

refund amount not yet received..

Post your Comment

ticket refund

Post your Comment

ticket not booked but amount got deducted

Post your Comment

amount deducted from my account in the name of redbus but ticket not generated and failed transaction

Post your Comment

driver didn't comply

Post your Comment

refund issue

Post your Comment

bus cancellation

Post your Comment

bus cancelled and dint provided an alternative

Post your Comment

bus gone from bypass road

Post your Comment

ticket amount not refunded after continuous emails

Post your Comment

seat

Post your Comment

refund not received

Post your Comment

refund amount not credited

Post your Comment

refund status

transaction failed amount deducted ticket not booked

Post your Comment

bus refuse pickup

Post your Comment

refund amount not transferred

Post your Comment

about refund

Post your Comment

bus operator cancelled by the operator and not refunded my booking fee

Post your Comment

Related businesses