Reliance Communications Complaints & Reviews

Facing a issue in connecting calls to vodafone users from 06/08/2017. As soon as i dial the number it gets disconnected as call ended. I tried raising a complaint to customer care but they were just not interested and saying they can't take a complaint. My call was supposed to be transferred to tl but the call was on ringing for sometime and then it's was disconnected. Tried again to call the customer care chosed the option to connect to the executive but it was not connected.

Facing a issue in connecting calls to vodafone users from 06/08/2017. As soon as i dial the number it gets disconnected as call ended. I tried raising a complaint to customer care but they are just not interested. Please resolve this as soon as possible. My call was suppose to be transfered to the tl but it was ringing for a long time and then the call disconnected. Tried again to connect buy unable to speak to the customer care executive as the call is getting disconnected.

Dear sir,

This is in reference to mobile no. [protected] which i am using from last 1 year. I ported this number from idea to reliance because i felt reliance in better but after using it i feel that reliance is not best as i witnessed many instances like:

1. Customer support is not good, i called many times to customer care for one enquiry, all the time customer care executives are very reluctant to solve the query instead they put the call on hold and after a long period disconnect the call.
2. My billing plan is being changed without my information and consent which i dont want. Every time i call customer care, they said its mandatory to change the billing plan we cannot do anything, you have to pay extra money. I said i cannot pay and i dont want to change my billing plan. They put the call on hold and after a long time disconnect the call. One time, the customer care executive said that your billing plan is reverted as per my requirement but after 3-4 days, i received the same message thet your plan is not changed and you have to pay extra money in your bill.
Now its my request to please explain me the reasons for all the misdeeds done on me by reliance. As i know, without mu consent and information, my billing plan cannot be changed, then why reliance is forcing me to pay extra and changing my billing plan.
Kindly revert with full answer to my query..

In the last, if reliance cannot do me a favour my continuing my plan, then its better to pls. Disconnect the plan, i will use some other company plan for my usage and will go to consumer court for the same as i am having all the recordings of the reliance customer care executives.

Regards,
Dr. Kapil sharma
[protected]

ये भी कोई बात होती है बार बार रिचार्ज करते रहो और ये बैलेंस काटते रहें मेरा मोबाइल नंबर यह है [protected] इसमें आज भी पैसे कट गए और उससे पहले भी कट गए थे reliance बेकार है मुझे मेरे पैसे वापस रिफंड चाहये वरना reliance का नाम डुबो दूंगा हाँ नही तो यह भी कोई बात होती है बार बार पैसे डालते रहो और ये काटते रहें
मुझे 24 घण्टे में अपना पुराना और नया बैलेंस वापस चाहिये कुल। 14 रूपए

I have a reliance sim with number [protected]. But illegally several times the balance deducted for last few month. When i tried to complain this to relaince complain no.198. Its not working.
When i recharge, the balance deducted. Thus i can not use this sim comfortably.
Till date the total amount deducted near about rs 50/- or more.

My alternative no is [protected]

Respected sir/madam

You have disconnected my reliance no-[protected] in the name of my firm pratham finance (Prop viki dayachand sode) on the request of me dated 1st feb 2017. I had deposited one lac rupees through d. D no 063933 dated 18/11/2013 through business bank and receipt no is ib[protected] & ib[protected]. So sir please update me how much time it will take for refund of my money and how can i track this. As i also mentioned on mail that my office address is changed that is my new office address is shop no-4 motibindu society, shikrewadi nashik pune, near andhashada bus stop nashik road nashik-422101. Please comunicate on this address only as earlier as possible.

So sir please update me how many time it will take for procedure almost 6 months gone and also share your nasik office address so i can visit there and also contact person name and number.

Regards,

Viki sode

Mob [protected]

Date of incident : 09/08/2017

I am receipt of the following legal notice which i think is incorrect. My sim card connection ([protected]) was disconnected about 6 years ago.

After 6 years suddenly today i have received an email from "rcom. [protected]@relianceada.com" asking me pay remaining sum of 4724 which i don't remember owning at all.

I am not sure the following email is original or fake as well.

Under instruction from and on behalf of rcom having its office at kubera park, a1/b18, near lulla nagar chowk, kondhwa, pune 411 048

1. Rcom is in the business of providing telephone/data card service, and you have availed the services, from rcom signing the caf form hereinafter referred to as “the agreement”. As per the terms and conditions of the agreement, you had undertaken to make prompt payments as and when due for the services rendered by rcom and availed by you from time to time.
2. Rcom further states that as per the running account maintained by rcom total principal amount of rs.4724/- is outstanding against your, caf no:[protected], rcom herein has inform time to time requested you to clear the outstanding amount. But on one or the other pretext, you have avoided paying the said outstanding amount to my client.
3. Rcom states that, in spite of repeated requests, reminders and demands by rcom you have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make payment of the said outstanding dues, in the manner and within the time stipulated as per the business norms and/or agreement and as such committed gross breach/default in due performance and observance of the terms and conditions of the agreement, further to which rcom is left with no other choice but to initiate appropriate legal proceeding against you.
4.in view of and under the circumstances stated hereinbefore, rcom do hereby call upon you to make payment of the said sum of rs. 4724/- only together with all further interests that will accrue due thereon till date of payment by you to me within three (3) days from the date of receipt hereof, or else be present at our office on 30 june, 2017 at kubera park, a1/b18, near lulla nagar chowk, pune 411040 contact person kareem [protected], e-mail:- rcom. [protected]@relianceada.com failing which, rcom shall be compelled and constrained to initiate appropriate legal proceedings against you without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting there from, which please note.
Yours truly,
Kareem
Please contact on kareem [protected], e-mail:- rcom. [protected]@relianceada.com for further information.
Cheque/dd payments to be made in the name of "rwsl a/c ris".[protected].
Please send cheque /dd on below address. (Cheque should be payable at par / clearance in all branches)
Reliance communications, bldg no b-18, office no-a-1,
Ground floor, kubera park, kondhwa, pune – 411040
By neft/imps/rtgs
Account name reliance webstore limited
Account no. [protected] (Current account)
Bank name standard chartered bank
Ifsc code: scbl0036084
Branch: mg road mumbai
After making the payment, please provide bank name, utr code and transaction ref no.

To

The manager
Trai
New delhi

Id no.[protected] service request no.[protected].

Respected sir,

My internet connection provided by the reliance communication is not working for the last 5/6 days and the authorities in reliance communications are not attaending my calls and requests. Kindly intervene to address my request. I am giving below the details for your kind intervention.

In the past also on several occasions their attitude was the same and it takes 10 days 12 days, etc. For restoration of the internet. Very callous and indifferent approach they are adopting towards customers.

Your kind intervention is solicited.

Regards,
A narayanan
House no.459 block-16
Lodhi colony, new delhi-110003
Ph: [protected]

Here so many times i m facing these kind of problems, last time i switched off my phn nd there is balance 150 plus but here i on my phone after 20 days almost i found only 43 rs. And i make a call immediately to customer service but there is only says thanks for calling in reliance. It's really a bull # for reliance. I just refund my money back or i will change my no to another port.

My self vishvas rajput. I am using [protected] reliance 4g sim. I have just bought a sim one month ago. When first time i recharge on my for 70 rs. I got only 57 rs and offer available 70 me 90. After one call of 2 minute my balance was 0.07. I kindly request to refund my balance otherwise unfortunately i have to port my number. So please watch these matter and try to find resolved as possible as you can. I accept that proper action will be taken in this matter.

I have an internet connection with reliance broadband bearing account no. [protected] at my office situated at 401, aarohi complex, near rasranjan, vijay cross road, navrangpura, ahmedabad 380 009 ahmedabad (Gujarat).

The said modem is not functioning since last one week, as a result of which i am unable to operate my computer connected with the same facility.

You are therefore requested to depute an engineer to set right the modem without any further delay. My contact number is [protected].
Kiritkumar k. Shah

Dear team,
I am suffering so many time same problem. Now i am in roaming in bihar state, that time my mobile net work showing roaming but not coming incoming calls and out going calls, last ten days i am follow with your customer care. My case id no[protected]. This is my last information. Suppose this problem not solved in 24 hours. I am going to legal.

Sir,
I have paid the bill amt rs.542 for the month of july through net banking on aug 1st of 2017. But i have not received any confirmation from you. My outgoing facility has been bared. I have lodged a complaint regarding this. The complaint no. Is[protected] on 2-08-17. Please look into this immediately. Otherwise, kindly refund the amount. I will make the payment by cash.

In many cases, some people call me but due to network problem they were unable to contact me. I am facing this problem around 4 months. So, you are kindly requested to solve my problem. My phone number is [protected]. I know that your company will show a keen interest in solving my problems. Mainly this network problem occurs when we convert our reliance 3g into reliance 4g. I am facing lots of problem, people were not able to contact me. Please show a keen interest in my problem. As fast as you can!!!!

Today @8.8.17 i got an sms from rm-615108 mentioning that rs100=rs.125 offer only for you! Dear customer recharge rs.100, get rs125talk time (Rs43.5 extra for 28days) offer till 8th aug17. Enjoy extra talktime. Reliance

After getting such a good offer i did recharge with rs100/-but i did not get any benefit. I got only the normal talk time. I tried to call the customer care 198, 30333333 all these no. S but could not get connected with any one. If the customer can not get any benefit what the use of the no. S. Also, i went to a customer care office also, there also i get no help from them. If these kinds of offer sms come to anyone they definitely want to get the benefit. But, if they get too many problems and get no benefit why you send this sms. S. Why you send these kinds of false sms to the customer? Any ways i need the offer asap. Which you have sent to my no. I can not send any screenshot of the sms since i am not using any android mobile. So, you definitely can understand how much a 100 rupees is means to me. Do not play with us.

Hi team,
My mobile no. Is [protected]. Every day my balance is been deducted.. I have checked there is no vas services is activated.. Please let me know why my balance is deducted and if any such service is activated please deactivate as soon as possible..
I have tried getting customer care executive from yesterday but each time it is getting disconnected after a single ring.. Highly disappointed by the customer care service you are providing.
Hoping for a quick response and solving the issue...
Your earliest will be highly oblized..
Thanks in advance

I could'nt recharge before 29 july17, the due validity. Talked to customer care and got the suggestion to recharge ₹6 from retailer. Tried many times but the reply was:rcv cannot be used in conjunction with the customer's current plan.
Three sevice request
[protected] on 2/8/17
[protected] on 4/8/17
[protected] on 8/8/17
Do the needful to restore facility

Shame on you reliance gsm operators, from last month received text messages on my mobile no. [protected] mentioning that you have been subscribed to hdygoddostisubl, full2 music etc and deduct the amount from my balance. Who authorized you to do this, why the hell we need to subscribe these foolish offers.

You are hereby warned to refund all my funds which you have been deducted unauthorized.

Even i am not able to speak to your customer care no.'s *333 & 198 and many more which are available on site.

Reliance Mobile charged Advance Rental fees 721.55 rs for my number [protected] without any prior conformation from me and asking to pay it else service will be discontinued also not ready to give anything in written related to adjustment or refund of amount if I agree to pay it.

I have sent them mail for this issue to their customer care and Appellate Authority and no revert till date.
When I called their customer care for first 2 days calls kept getting dropped. I raised this complaint to your Appellate Authority and clearly said no to help me on this issue.
Finally when my call got connected, the CC representative promised me the reversal of bill and when I asked for ticket number of my request he said I might have received it on sms (which i dint receive). So i said that i dint receive any sms so you just tell me the ticket number and then he started asking me my DOB, POB etc and said I am forwarding this call to my senior and put my call on hold...

Continuing the details ... After I put this complaint on their Facebook Page then I got call from Reliance Customer Care ... A woman called asking that you have put your complaint on public forum and this is the conversation that took place..
The female representative is saying that you are our privileged customer and hence we have upgraded your plan and so i asked her that why did you upgrade my plan without my request or permission then she said we have done this with all out customers and why do you only have problem with this ? When i said I dont want to upgrade my plan and revert it back to previous plan and also i do not want to pay you any charges against it as you did activate this without my permission so she replied that anyhow you will have to pay this amount and next month it will be adjusted into your bill. When I asked her to give this in written that this amount will be adjusted in next bill then she said that we can not give this to you in written...When I warned about complaining on CONSUMER FORUM and TRAI so she said please feel free to complain.

** Just tell me that as it is the mistake at Reliance end then why should i bound pay extra amount for it ?

** Why their representative is not ready to give this in written that in next bill extra charged 721.55 rs will be adjusted ?

https://www.facebook.com/Ujjawal.Khare/posts/[protected]

Billing Cycle :[protected] to[protected]
Request : re-adjust the bill

Reliance mobile continuing on issue related to extra charged advance rental fees 721.55 rs for my number [protected].

I have sent them mail for this issue to their customer care and appellate authority and no revert till date.
When i called their customer care for first 2 days calls kept getting dropped. I raised this complaint to your appellate authority and clearly said no to help me on this issue.
Finally when my call got connected, the cc representative promised me the reversal of bill and when i asked for ticket number of my request he said i might have received it on sms (Which i dint receive). So i said that i dint receive any sms so you just tell me the ticket number and then he started asking me my dob, pob etc and said i am forwarding this call to my senior and put my call on hold...

Continuing the details... After i put this complaint on their facebook page then i got call from reliance customer care... A woman called asking that you have put your complaint on public forum and this is the conversation that took place..
The female representative is saying that you are our privileged customer and hence we have upgraded your plan and so i asked her that why did you upgrade my plan without my request or permission then she said we have done this with all out customers and why do you only have problem with this? When i said i dont want to upgrade my plan and revert it back to previous plan and also i do not want to pay you any charges against it as you did activate this without my permission so she replied that anyhow you will have to pay this amount and next month it will be adjusted into your bill. When i asked her to give this in written that this amount will be adjusted in next bill then she said that we can not give this to you in written... When i warned about complaining on consumer forum and trai so she said please feel free to complain.

* just tell me that as it is the mistake at reliance end then why should i bound pay extra amount for it?

* why their representative is not ready to give this in written that in next bill extra charged 721.55 rs will be adjusted?