| Address: Chennai, Tamil Nadu |
Hi All,
I am Reliance Broadband customer from Chennai. My User id:[protected]
I just want to explain about worst ever customer care experience given by Reliance Broadband.
My broadband connection is not working from 19th October 2014. I have called customer care and made a complaint.They promised me that issue will be fixed within 24 hours.
Next day when I checked online in rcom portal (I have checked the portal from office), Service Request has been closed without fixing the issue.I have called customer care, they said "Your request is in resolved status, don't worry, I will update". I have asked them to open another Service Request and requested not to close the Service Request. They created SR and again said that it will be fixed in 24 hours. But again they have closed the SR without solution.
I have called appellate authority, made a complaint. They said it will be fixed in 4 days. I told them, not to close the Service Request, But they also closed the Service Request without solution. Again I have called Appellate Authprity, told them to create Service Request, but not to close it. Again they did the same.
So far 6 to 7 Service Requests created, spoke to more than 15 people in Reliance (Customer Care, Appellate authority and local staff). Everytime they promise that it will be fixed in 24 hours, but no one is calling me / coming to check the line and no update what so ever.
Not even a single human from reliance told me what is the issue and when it will be fixed.
So far only once I got a call from Reliance (from Mumbai - +[protected], on Friday - 25th October 2014). The guy who spoke to me said that the issue will be fixed on Monday (27th October 2014), but no one worked on this issue and no one called me as well.
I have called appellate authority, they said it will be fixed tomorrow (28th October 2014). After coming back to home from office, I found that Internet connection issue is still not fixed. I have called customer care, and as usual customer care didnot give any update apart from repeating their golden words "Your request is "in progress" status sir, we will escalate this issue to concern department, it will be fixed in 48 hours". Apart from this sentance no one is giving me proper update on this and no one is working on this issue.
So far, I have sent more than 10 E-Mails to customer care and appellate authority in last 8 days with no proper response. Called more than 15 to 20 times, with no proper update. Customer care executives & appellate authority executives are total failure and absolute waste. Don't which call center they belong to. Instead o[censored]sing them, realince can keep a recorded msg for every customer mentioning "Your issue will be fixed in 24hours. Becuase thats the only dialogue they know.
God only knows, when these people are going to fix the issue.
If there is anyone who can help me on this, kindly help me.
I am fed up of talking to customer care, appellate authority and fed up of sending mails.
An extremely dissatisfied & frustrated customer,
Vidya Sagar
Oct 27, 2014
Updated by Vidya Sagar Name: Vidya Sagar
My user id :[protected]
City : Chennai
Mobile : [protected] or [protected]
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications