Reliance Jio Infocomm Complaints & Reviews

I ordered a sim with porting request on[protected], till now i.e.,[protected] it not received, My order reference number NO000154CUQP...

@JioCare I paid ₹1111 for Jio AirFiber installation on 21 July. It was promised that installation will be done by 22july Order ID: NO000178DQOC. No technician has visited, no update, rep not answering. Please resolve ASAP or refund. #JioAirFiber #DelayComplaint...

I have a Refund issue related to my Jio Air Fiber registration. On 17 October 2024, I paid ₹50 for the registration process. Subsequently, an authorized Jio representative visited my location to check the 5G network.

The representative sent me a payment link for the remaining amount of ₹2170 (after deducting the initial ₹50). However, the link displayed an amount of ₹2221. Despite attempting multiple times, the incorrect...

I’ve been using Jio 5G SIM mainly for the unlimited data, but the network has become completely unusable in my area.
Every time there’s a power cut (which happens daily as soon as a drop of rain falls) the nearby Jio tower shuts down—and I lose all signal. No calls, no data, nothing. Why doesn't the tower got no backup? The whole village mainly uses jio but still !? Why??

Meanwhile, Jio keeps calling me regularly...

I am filing this complaint regarding the non-delivery of a prepaid Jio SIM and annual unlimited prepaid plan purchased via the official Jio website (www.jio.com).

Order & Payment Details:
Order Reference Number: NO000154R0YL

Date of Purchase: 18 July 2018

SIM Purchase Amount: ₹349

Annual Plan Purchase Amount: ₹3, 599

Total Payment: ₹3, 948

Mobile Number Used for Purchase: +[protected]

Name: Navneet Singh

Delivery Address:
363/87, Naveen Nagar,
Campbell Road,
Lucknow – 226017

Issue Description:
After successful online payment and completion of KYC (photo/video verification), I was informed that the SIM would be delivered to my address within 24 hours. However, the SIM has not been delivered even after several days.

I have contacted Jio customer care multiple times via email and phone, but there has been no satisfactory response or resolution from their side. There has been no proper assistance, and repeated assurances have not resulted in delivery or refund.

Relief Sought:
I request ConsumerComplaints.in to intervene and help me receive:

Immediate delivery of the Jio prepaid SIM and activation of the annual plan
OR

Full refund of ₹3, 948 (total amount paid) in case the service cannot be provided

Attachments/Evidence:
(I will attach/supply the following if possible via portal upload)

Order confirmation receipt

Screenshots/emails of communication with Jio

Proof of payment (bank statement)

Contact Details:
Navneet Singh
Mobile: +[protected]
Email: [protected]@gmail.com

Lately Jio's network is worsening day by day, the network bars continuously fluctuate and the internet speeds slow down randomly, even voice calls face heavy lag and disconnection. Anything including video calls/streaming/gaming face severe network disruption and high ping >999ms, and no this isn't a device only issue as multiple people in the same area are facing heavy disruption. I had recently raised a complaint via Jio care but NO they just brushed it off immediately and closed the request claiming their network has not yet arrived in the area, yet their own app shows it connects to 5G along with the network icon??, and this issue occurs with both 4G and 5G. How is this acceptable after paying hundreds of rupees for a decent plan.
Please fix this issue
Location: Bengaluru
Pincode: 560001

To
The Hon’ble Consumer Forum,
Adilabad District,
Telangana – 504311.

Subject: Complaint against Jio Fiber – No Resolution Since June 10, 2025

Respected Sir/Madam,

I, Mohammad Mujeeb, a resident o[censored]tnoor Mandal, District Adilabad, Telangana – 504311, wish to bring to your kind attention a grievance I have been facing with my Jio Fiber internet connection.
br...

I booked a JioFiber connection on 3rd July 2025 in Trivandrum, and today is 10th July — yet there has been no technician visit, no communication, and zero updates from Jio.

I’ve tried calling customer care multiple times — only to get stuck with bots or no agent at all. I also reached out via WhatsApp and email but received no real support.

This level o[censored]nresponsiveness is unacceptable, especially...

📝 Complaint Against Jio for Unresolved Recharge Issue & Rude Customer Support

Name: Ansh Shukla
Mobile No. (Affected): [protected]
Contact No.: [protected]
Email: [protected]@gmail.com
Recharge Date: 06 July 2025
Amount: ₹352
Transaction ID: NB25070616502005705299162
UTR:[protected]
Payment Platform: PhonePe
Bank: Axis Bank (XXXXXX4393)

⸻br...

I had ordered sim on 2nd july 2025 filled a complaint on 3rd july for delay again filled a complaint on 5 july today it's 6th of july, everytime i call customer service they say the complaint is in progress, i am deeply frustrated with this answer, i mean if you can't provide me a timeline then it's just waste of my money and peace of mind, it would have been better if i had approached a local shop. it was my first time with...

I am highly disappointed with **Jio Fiber's after-sales service**. Once the connection is installed, they simply stop caring.

Whenever there’s an issue with the internet, it takes **4 to 5 days** to get it repaired. This kind of delay is unacceptable, especially when many people depend on the internet for work or studies.

To make things worse, the **staff behavior is extremely rude and unprofessional**....

I am writing to bring to your attention a long-pending refund issue regarding a Jio Fiber broadband connection request I made in October 2024 using my mobile number +[protected]. The Order Number for JioFiber connection is NO00012KYAGC and JioFiber Voice number is [protected].
I had paid an advance of ₹2824 for a 6-month broadband plan. However, during the installation process, the service engineer informed me that the Jio service...

I am a regular Jio customer, using both mobile and fiber services. I have been recharging my Jio Fiber connection every month with ₹999 plan including taxes (₹1178.82). As per the plan details, I was provided access to various OTT apps, including Amazon Prime. However, despite paying the same amount, I am now unable to access Amazon Prime through my Jio Fiber., which they stopped without any information.
Additionally, I am unable...

I am filing this complaint against Reliance Jio Infocomm Limited regarding their failure to provide promised JioAirFiber service despite receiving payment.
Timeline of Events:

11th May 2025: Booked JioAirFiber connection through official Jio mobile application
11th May 2025: Made advance payment of ₹1, 111 as booking fee
May-June 2025: No installation team contacted despite 40+ days elapsed
Multiple...

I am writing to lodge a formal complaint against Reliance Jio Infocomm Ltd. (JioFiber) for unjust denial of refund and poor customer service post-cancellation of my broadband service.

I had opted for a prepaid JioFiber plan under [mention plan type – e.g., 3-months/6-months/annual], but due to unsatisfactory service and support, I raised a request for cancellation well before the expiry of the validity.

Despite...

On 13-June-2025 did payment of 2222 for new jio airfiber connection and on Monday 14-June-2025 installation was not done. Engineer says we have to laydown cables from near by location. then I asked then what's a meaning of Airfiber? There was rude answer by engineer that by cable laying only i'll provide connection otherwise cancel your order or ask sales person to regenerate different order to setup individual receiver at your...

I have applied for Jio fibre service and was working well for about a year .
Suddenly last month I received an outage and couldn’t connect to the Internet via my jio fibre. On contacting the customer support I couldn’t get the proper the root cause or solution and there were service ticket opened for it.

If I contact nearby jio store for the fix, they were not aware of the ticket and declined to fix. However got...

I haven't used any data then also jio is sending message that I have used 100%...

I am writing to express my deep dissatisfaction with the extremely poor service I have received regarding my Jio Fiber relocation request. It has now been almost one month since I submitted the request, and there has been no resolution till date.

For the past month, I have been unable to use my Wi-Fi, which has completely disrupted my online work, security camera system, and other essential digital activities. When someone...

Dear Jio Customer Support,

I am writing to formally raise a complaint and request an immediate refund regarding my recent experience with JioAirFiber Max services.

I placed an order for a JioAirFiber Max broadband connection for my home in Bihar and paid ₹1111 as an advance through your official website. Despite the payment and the initial promise of service, no installation or setup ever took place at my...