Reliance Jio Infocomm Complaints & Reviews

Despite placing the request nearly a month ago, the SIM has not been delivered, and repeated follow-ups with customer care have yielded no resolution.

Each time, I am informed that “your matter has been escalated, ” but there has been no progress or communication beyond that.

I have also attempted to raise this concern via Twitter, but the responses have been identical and unhelpful.
Details...

I. Overview
The Complainant has endured mental agony due to over five months of persistent, deliberate, and systemic harassment and denial of service by Reliance Jio Infocomm Ltd. since June 2025, resulting in severe disruption of daily life, professional work, and mental well-being. This is not a case of simple technical failure; it is a pattern of corporate negligence, fraudulent reporting, misbehavior by engineers, and denial...

I have been using Jio Fiber for the last 5 months and this has been the worst internet experience ever. Out of 30 days in a month, I can barely use it for 10–12 days. On the remaining days, the red light keeps blinking and there is no internet at all.

Every time I call customer care, they only provide a temporary fix, and the same issue comes back in a day or two. Despite multiple complaints, there is absolutely no permanent...

Dear Concerned Authority
I am writing to formally raise a concern regarding a misleading commitment made by one of your sales executives during the business plan onboarding process.
At the time of sale, the Jio Sales Executive explicitly assured us that the business plan included:
1. Allocation of a Public IP address, and
2. Provision of a device compatible with Bridge Mode.
Based on these commitments,...

Respected Team,

I would like to bring to your notice that a Jio recharge of ₹5649.84 was been mistakenly done on the alternate number [protected] instead of the intended number [protected].

Transaction ID: TB000045VUBY

Alternate Number: [protected]

Correct Number (Recharge intended for): [protected]

It is important to note that the number [protected] has not been...

[protected] This number was registered on my account for 7 years which Jio closed yesterday without permission. Apart from my Jio ID, it is also registered on all my documents....

I taken jio air fibre 50 days free trial internet connection for that I paid refundable security deposit amot of 500. Due to some technical issues I cancelled my internet connection within 48 days only. I asked my refund amount Of 500 to company but they are not refunding my amount. So i requested to you to solve this issue as early as possible. Thankyou.
These are my airfiber account details
Registered Mobile No.
[protected]br...

I ported my no. [protected] in jio from bsnl. jio send me a msg and a link fo payment of bsnl dues, I paid mentioned amount same time via sended link in 7 july 25. Jio sent me again Rs. 46 due payment of bsnl and stop my out going. I cal to Jio customer care and paid Rs. 46 again via sended link by jio. Jio again send msgs for payment and disconnect my no.[protected] in 03 August 25. I visit BSNL for query but there is no any out standing on...

🚨 Jio AirFiber “50 Days Free” – The Truth 🚨

Jio says 50 days free with ₹1111 plan, but it’s actually just a small discount — not free.

Here’s the math 👇

Plan Cost Validity Daily Cost 50-Day Cost
Normal Plan (₹599 + tax ≈ ₹752) ₹752 30 days ~₹25/day ~₹1253
“50 Days Free”...

Jio air-fibre not working since 8 days. Despite multiple complaints the company has neither resolved the issue nor sent any engineer to fix it.
Third class service...

I booked Jio Fibre connection with my number [protected] and made a payment for the same in the month of May. Later on I was told that the fibre network is not there at the location I live.

They shared a voucher of 2000inr approx in my jio account instead of refund to the original source. I want refund back not the voucher.

I emailed them and also chasing them, however they are not reverting and also not sharing...

I ordered a business internet connection (Account[protected], corp ac#[protected]) from Jio on the 29th January for 3 months and paid in advance. I made it clear to the engineer that I will try for 3 months only, as most days the internet did not work, and despite several complaints, the internet remained disconnected because of technical issues. Around the same time, on April 5, 2025, I left for the USA. In June, I was informed by a message on WhatsApp that Jio did not disconnect my service, although I had asked for 3 months only. I had no way to contact Jio, given the 12 hr difference in India-US time. Then I find that in July, they took away the equipment and canceled my account, but want me to pay 3500 Ruppes as charges from May to July. They did not even refund my deposit. I need Jio to refund my deposit and cancel the charges due for me. Thanks Dr Satsih

This is Davinder Saini. I am writing to formally raise a serious concern regarding the extremely poor network connectivity experienced at our company’s facility located on Palm Gurgaon Road, PIN 122015.

This is a prominent location within the city, yet I am unable to make or receive calls using your network. I had registered this complaint to operator Jio on 30th July’2025, but unfortunately, I have not received...

I ordered a sim with porting request on[protected], till now i.e.,[protected] it not received, My order reference number NO000154CUQP...

@JioCare I paid ₹1111 for Jio AirFiber installation on 21 July. It was promised that installation will be done by 22july Order ID: NO000178DQOC. No technician has visited, no update, rep not answering. Please resolve ASAP or refund. #JioAirFiber #DelayComplaint...

I have a Refund issue related to my Jio Air Fiber registration. On 17 October 2024, I paid ₹50 for the registration process. Subsequently, an authorized Jio representative visited my location to check the 5G network.

The representative sent me a payment link for the remaining amount of ₹2170 (after deducting the initial ₹50). However, the link displayed an amount of ₹2221. Despite attempting multiple...

I’ve been using Jio 5G SIM mainly for the unlimited data, but the network has become completely unusable in my area.
Every time there’s a power cut (which happens daily as soon as a drop of rain falls) the nearby Jio tower shuts down—and I lose all signal. No calls, no data, nothing. Why doesn't the tower got no backup? The whole village mainly uses jio but still !? Why??

Meanwhile, Jio keeps calling...

I am filing this complaint regarding the non-delivery of a prepaid Jio SIM and annual unlimited prepaid plan purchased via the official Jio website (www.jio.com).

Order & Payment Details:
Order Reference Number: NO000154R0YL

Date of Purchase: 18 July 2018

SIM Purchase Amount: ₹349

Annual Plan Purchase Amount: ₹3, 599

Total Payment: ₹3, 948

Mobile Number Used for Purchase: +[protected]

Name: Navneet Singh

Delivery Address:
363/87, Naveen Nagar,
Campbell Road,
Lucknow – 226017

Issue Description:
After successful online payment and completion of KYC (photo/video verification), I was informed that the SIM would be delivered to my address within 24 hours. However, the SIM has not been delivered even after several days.

I have contacted Jio customer care multiple times via email and phone, but there has been no satisfactory response or resolution from their side. There has been no proper assistance, and repeated assurances have not resulted in delivery or refund.

Relief Sought:
I request ConsumerComplaints.in to intervene and help me receive:

Immediate delivery of the Jio prepaid SIM and activation of the annual plan
OR

Full refund of ₹3, 948 (total amount paid) in case the service cannot be provided

Attachments/Evidence:
(I will attach/supply the following if possible via portal upload)

Order confirmation receipt

Screenshots/emails of communication with Jio

Proof of payment (bank statement)

Contact Details:
Navneet Singh
Mobile: +[protected]
Email: [protected]@gmail.com

Lately Jio's network is worsening day by day, the network bars continuously fluctuate and the internet speeds slow down randomly, even voice calls face heavy lag and disconnection. Anything including video calls/streaming/gaming face severe network disruption and high ping >999ms, and no this isn't a device only issue as multiple people in the same area are facing heavy disruption. I had recently raised a complaint via Jio care but NO they just brushed it off immediately and closed the request claiming their network has not yet arrived in the area, yet their own app shows it connects to 5G along with the network icon??, and this issue occurs with both 4G and 5G. How is this acceptable after paying hundreds of rupees for a decent plan.
Please fix this issue
Location: Bengaluru
Pincode: 560001

To
The Hon’ble Consumer Forum,
Adilabad District,
Telangana – 504311.

Subject: Complaint against Jio Fiber – No Resolution Since June 10, 2025

Respected Sir/Madam,

I, Mohammad Mujeeb, a resident o[censored]tnoor Mandal, District Adilabad, Telangana – 504311, wish to bring to your kind attention a grievance I have been facing with my Jio Fiber internet...