Samsung India Complaints & Reviews

I Purchased S22 Ultra on March 12, 2022. After 3 years of service the display decided to show green lines after March update. I searched in internet and i found out that this is a global issue.
I reached out to online customer support; they advised me to visit a service center. I visited customer service center and was told that Samsung offered free replacement under certain conditions such as within 3 years of purchase, original...

I bought this phone on 27/9/23 and the model is samsung s23. Now a line has appeared on its display after the latest update.

I have already visited one of your service centers in our locality and they informed me that there isn't any other physical damage to my phone.

I wish to replace my display free of cost as it is due to your software issue or else I will approach the customer court and take action regarding...

We purchased Samsung Washing Machine - Front Load - 8kg from Croma, Kondapur, Hyderabad. we have a problem with the water inlet pipe as the water from the tap is getting leaked/spilled. we have lodged a complaint with Croma Kondapur on 04.04.2025 i.e., Friday. The complaint no C[protected]. Even after repeated phone calls to the Croma centre on[protected] and personal visit to the Croma, till now no service personnel visited our place,

We request you to kindly depute your personnel immediately.

1.
Product details
Product: samsung refrigerator
Model: RRT34C4522S8/HL
SN: 05NT4PBX705652E
Purchase date: 27-Feb-2025
Delivery date: 28-Feb-2025
warranty period: YES
invoice: EKMK[protected]
Shop : Gopu Nandilath G-Mart
65/329, Judges Avenue JN, Judges Avenue Road, Kaloor, Kochin 682018.
2.
IssueFaced: Refrigerator does not have adequate cooling  leading to food spoilage since day 1.
3.
Actions Taken
Since day 1 refrigerator has faced cooling issue, we informed Gopu Nandilath G-Mart about the complaint who asked us to raise service request with Samsung.
We raised service request number: [protected]-
Service engineer visited, saw the spoilt vegetables etc and left . He closed the ticket without informing us.
Next day we raised another service request [protected]-
Samsung engineer visited, attached  thermometers and took readings. He closed the ticket without informing us.
Next service request [protected].
Total 3 service engineers visited and took refrigerator temperature readings.
It sho...e refrigerator.
Technical Research:
1.In samsung website it is mentioned to set refrigerator temperature between 1to3 DegC. But in the readings taken the temperature measured were very far away from this setting.
2. As per FDA guidelines, the temperature inside refrigerator must be below 4 DEG C. in the readings taken by samsung engineers readings were between 3.2 to 11 DEG C. with only 1 reading below 4 DEG C which is a technical lapse.
4. Freezer does not seem to have a technical a technical issue.
4. Violation of  consumer Rights
Product is defective since day 1 and within warranty period.
Gopu NandilathG-mart / samsung refusing to replace unit violates consumer protectection act 2019.
I am entitled to a replacement unit, refund and or compensation for inconvenience caused.
5. Relief Saught
Replacement of the defective unit withdrew unit or refund.
Compensation for mental agony and inconvenience caused.
Any other relief deemed fit.
Documents Attached
Invoice
Photo of the readings.

I have purchased the Samsung Book 4 i5 13th Gen laptop on 12th March 2025. But the product is came with the fingerprint smudges in the screen and scratches in the charger the delivery person has got the OTP and delivery the product with that. After received the product facing series battey drain issue which not even lasts 2 hours under light use. I Raised the return request and then I called flipkart executive and explained the overall issues that I have faced while delivery & Usage of the Product. He assured that will replace or refund the laptop amount but less than 3 hours he rejected the request which I raised without any proper reason. Now they are asking me to go to service center to repair or replace the product. The product is mentioned as new but it is a defective/refurbished product and it is actually cheating the customer. So kindly take a necessary action on this matter.

Platform - Flipkart.
Seller - RetailNet.

A serious fraud committed by one of samsung authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint

1. Repeated Fraudulent Repairs

This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original...

Machine dot repaired one month back complained to samsung they send a guy who was not from samsung was on contract basis he took money and spoilt the entire machine now complaint to samsung no action taken I am from Coimbatore Tamilnadu need the entire machine to replaced this Samsung fault and my machine is gone the entire machine is damaged because of that third-party guy who samsung sent need a resolution pradeep Ramanujam samsung front load

I have samsung flip 4 in which i got a display issue all black out thtsy i visited my nearest service center authorized by samsung india which is lappy computer waidhan service center told that we need to change your display you have to pay approx 15000 rs and 18 percent gst with that and it will take approx 7 days to repair i submitted my phone in service center on 30 december 2024 they told youwill get your phone back on 6th ofjan 2025...

Ear Sir,

I, Rajeev Chauhan, this is my 2nd complaint against Samsung India Electronics Pvt. Ltd. for selling a defective refrigerator and refusing to replace or adequately resolve the issue despite repeated requests from last two month im following but no solution.

1. Issue Faced:
- The refrigerator produces an unusually loud boiling sound during operation for long time, decibel is above 50 which is beyond the normal operational sound. This issue started form Nov 2024 onwards, firstly i ignored but loud boiling sound increasing day by day.
- The noise is disruptive and indicates a manufacturing or mechanical defect.

- I contacted Samsung Customer Care on 22/12/2024 and registered a complaint Ref No:[protected]. Dealer MCS code DLR6900645 and Req No. [protected] | [protected]
- A technician visited on 24/12/2024 and acknowledged that need to replace PCB and Fan i said ok next day he came and replace PCB and Fan but load boiling sound is the same, then he said now tech team will come and visit for this issue, next day i came and remove PCB and place old one after this Samsung technical team stated that it is "normal" and refused to replace the product or refund. i told them if it's a normal load boiling or gargling sound so I don't want this refrigerator model please refund, I will buy some other model, this
sound is very irritating and it will continuedly on for 40 to 50 minutes and after a short time start again, but Samsung tech team said it ok, I asked if normal please share some household testimonials but Samsung said no they can not provide, but this is normal sound but its a loud boiling sound.
- Despite multiple follow-ups from Dec 2024 to till date 6/2/2025, Req ID [protected], Samsung has failed to resolve the issue or provide a satisfactory solution.

2. Violation of Consumer Rights:
- The product is defective and not functioning as per the Samsung standards.
- Samsung technical team refusal to replace or refund and not able to solve loud boiling sound.

Relief Sought:
- Replacement of the defective refrigerator with a new one or a full refund of the purchase amount.
- Mental agony loud boiling sound and inconvenience caused.

3. Product Details:
- Product Name: Samsung Refrigerator
- Model Number: RT34C4522BX/HL
- Serial Number: 05NR4PBX503483N
- Date of Purchase: 27-Oct-2024
- Invoice Number: 615/YS/24-25
- Warranty Period: Yes
- Shop Name: MG EZone, Yusuf Sarai New Delhi

Documents Attached:
1. purchase invoice.
4. Photographs/videos of the defective product.
5. other relevant documents.

I request to take necessary action against Samsung India Electronics Pvt. Ltd. and provide me with justice at the earliest.

Thanking you,
Yours sincerely,

Rajeev Chauhan
[protected]

Royal Green Apartment
Block E, D2 3rd Floor
Mehrauli New Delhi 110030

Dear sir/ madam,

I am complaining regarding a hrrasment i am facing due to Samsung India not accepting my purchase invoice for washing machine no. WA70A4022FSTL, from dealership M/S SS Enterprise, B Garden Road, Howrah-711103, ph: [protected].

Due to a clerical error on part of the dealership the date of purchase on the invoice attached here was wrong. The dealership overwrote on the bill and stamped it to verify the overwritten correct date. But Samsung India technicians, Mr. MD Shakil and Mr. Debashish Das refused to accept the invoice for warranty purpose.

The dealership is refusing to wrote a new invoice.

This is a clear harrasment of consumer for no fault of theirs. I am a 70 year old elderly woman libing by herself and it is not possible for me to deal with these issues everytime I need my machine repaired. A copy of the invoice is attached.

Therefore, my request is that kindly look into this matter and ask Samsung to accept the invoice for warranty purpose.

Best regards,

Ruma Dutta Ray

Dear Honorable Commission,

I, Rajeev Chauhan, residing at [Your Full Address], hereby file this complaint against **Samsung India Electronics Pvt. Ltd.** for selling a defective refrigerator and refusing to replace or adequately resolve the issue despite repeated requests.

Details of the Complaint:
1. Product Details:
- Product Name: Samsung Refrigerator
- Model Number: RT34C4522BX/HLbr...

I got pink line issue after updating my mobile and the lines are increasing.

I am writing to express my disappointment with the recent purchase of a Samsung washing machine from Croma. Despite the trust I had in both Samsung as a reputable brand and Croma as a reliable retailer, my experience has been unsatisfactory.
Upon delivery, the washing machine was damaged. After reporting this, I received a replacement that unfortunately turned out to be faulty due to a non-functioning jet spray.

On January 5th, 2025, a Samsung representative visited my home, verified the issue using diagnostic software, and confirmed the fault through multiple checks and video documentation. I was assured that the matter would be resolved within two days. However, the follow-up call indicated a need for further inspection, with plans to open the machine for repairs. I am concerned about the proposal to repair a brand-new machine instead of providing a complete replacement. I believe this resolution does not align with standard customer service expectations for a new purchase. I kindly request written confirmation regarding any actions to be taken

Therefore, I urge Samsung and Croma to replace the defective washing machine promptly. I rely on your understanding and support in preventing further inconvenience.

regarding the compliant raised with Croma – C[protected]/06819957 Samsung complaint - [protected] open since 4th Jan 2025

I own a Samsung S22 that was in perfect condition until a recent software update caused two pink lines to appear on the display. Despite filing multiple complaints through Samsung's online service helpline and visiting their service center, the issue remains unresolved. Both channels have failed to address the problem and are demanding an exorbitant fee of ₹11, 000 to replace the screen—a fault clearly caused by their software update....

Purchased Samsung S22 Ultra on 26th Apr22 vide invoice no.SC6539 for Rs.106000. In 2 and half years, the phone display has developed a green line and when asked for replacement they are asking for Rs.23000.
The same issue happened to another phone of mine Samsung A73 in just 1 year and 3 months when it was just out of warranty. They charged 8K for the same.
Such faulty phones they sell to customer at such high prices and cheat us. Customers are always at a loss due to such low quality products.
I need them to replace the display at their own cost as i wont spent any extra money for mistake of Samsung
Rgds
Binthu - Mobile [protected]

I bought a Samsung M31 Smartphone through CROMA online in 2020. For the first one year it worked very well. They it started hanging intermittently. When the hanging frequency increased, I took it to the SAMSUNG authorised service centre in Hosur - 635 109, Tamil Nadu. So far it was serviced by them thrice. Each time it worked hardly for 2 hrs to 1 day. I have my datas available in its hard disk. Unable to take back up also. Seek a resolution from Samsung India. Refund / Replacement is required.

I purchased a Samsung Fridge Samsung 415 L 3 Star Frost-Free Inverter Double Door Refrigerator (RT42B553ES8/HL Convertible 5In1, Elegant Inox, 2022 Model) on 19/02/2023 through Amazon vide Order[protected].
Extended Warranty Policy Acko 1 Year Extended Warranty for Appliances from Rs 40, 000 to Rs 60, 000 (Email Delivery)
Extended Warranty Details 1 year beginning from the expiry of the Brand Warranty (on entire product)br...

Product Model Number :
RT42C5532S8/HL/2023
Product Serial number : 05PQ4PBW904724K
Please describe your query : I feel very strange and sad that all my Samsung products are exactly working only for one year or less than that, previously my microwave and now my refrigerator it’s exactly over an year and it started leaking water from somewhere. This problem started 20 days before warranty expiry and it stopped then again now it started leaking again immediately after warranty expiry.
I have left my non working microwave as is now, I have repaired it from Samsung several times and thinking it’s waste of money to spend on it I left it out, now facing same issue with refrigerator.

Microwave oven ordered on 4th December with the estimated delivery date of 8th December 2024 was not delivered yet. I have raised the complaint to the grievance team and escalated multiple time but no good response. I have requested for a immediate full refund but still they are refusing it. The product is in Coimbatore location (destination) from 5th December and company informed due to climate condition the order is getting delayed. But from 5th December till 11th December we didn't have any climate issue in Coimbatore.

OrderID: [protected]

Attachment: Product delivery details, customer support response and whether details

Recently I had an issue with the display of my Samsung F54 mobile. I took it to the Samsung Service Center at Simmakkal, Madurai and they said that they have to change the display, and it will be covered under my mobile's warranty as it has only been 9 months since it had been purchased. I informed them clearly that I need my mobile repaired as soon as possible as it is very important for my work. They told me that they don't have my mobile's display currently in stock and they will order it and assured to repair my mobile in one week's time. But it has been 11 days since I gave my mobile for repair, from then whenever I call the service center, they almost never pick up the call and respond. And on the rase occasion they pick the call, the get my details and would tell me that they will check my mobile's status and get back to me soon. But they have never called me back to inform me the status of the repair. Yesterday when I called them again, first they ignored my calls as usual and finally when they responded, they asked me whether I had paid any advance for the service, I could not understand how irresponsible, and money minded they can be not remembering the details and particulars of the repair service I required. And I them that they had told me that it will be covered under warranty. Well, if they would have told me earlier that I had to pay for their service, I would have paid so. I asked them will they not do timely and the service they are hired to do so if they service is covered under warranty? Their reply was that they will check the status of my mobile and get back to me. And they did not call me back, after two hours I called them back myself and they replied that they had received the display of my mobile from the company and will soon repair it and I can get my mobile the very next day. And today they called and said they had just received the display today and it will take two more days to complete the repair work. And that will make it 2 weeks from the time I had given my mobile at the service center. This the worst service I had ever experienced before. I want my mobile to be repaired as soon as possible.