Samsung India Complaints & Reviews

I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows:
Product/Service Purchased: Samsung Galaxy Book 3 360
Product Model No: NP730QFG-KA3IN
IMEI no or Serial no: 65Q49FGW300193
Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B
Order Number: [protected]
Date of Purchase: 23/03/2023
Amount Paid: INR 1, 10, 990.00
Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again...
I have purchased the laptop, investing a huge amount in this not to face such iss...couldn't even use it.
Are you providing the warranty period for the damaged Laptop?
Is this what your services are for?
I am entitled to a full refund under these circumstances.
I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process.
Enclosed with this letter are copies of my receipt and any other relevant documents for your reference.
Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days.
If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds.
Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.
Neeraj Sharma
Flat no. b-905, Raghuvir Symphony,
Surat, Gujarat, 395017
[protected]@gmail.com
[protected], [protected]
13/07/2024

I filed a complaint with the above Samsung Washing machine not working. The service tech from Samsung visited us and adviced that the washing machine will ve picked up by samsung agent and taken to the service center for repairs and delivered back. But it's been 5 days and every day Samsung customer care are giving excuses that the washing machine will be picked up today or tomorrow but no one turns up. This is going on for a week now. This...

Samsung a22 4g variant was submitted in working al Beit damage condition with a screen that was damaged and needed replacing. Prior to being sent for repaired a quick diagnostic test by calling the device from another phone revealed that internal components of the device were in working condition
the device is old bought in 2019 and was damaged its back panels was not attached due to the glue being degraded but the internal components...

I am a college student,
I bought this Galaxy Book 4 360 on 12/6/2024 from my nearby Samsung store ( Varun Smart Plaza).
1. Product price - 1 lakh 14 thousand.
2. Product model no. - NP750Q4K
3. client mobile no. - [protected]

After 10 days on 22/6/2024, I found a crack on the laptop screen at the edge due to its very thin screen flexibility, after this incident I immediately contacted the customer...

Samsung mobile m34, internal screen damaged without any damage of protection glass above it, not evan a scratch is there on the glass above the scree (that is broken). now he denied to consider under warranty repair.
date-24/06/2024
now i want repair under warranty.
bill no-[protected]
purchase date-16/07/2023

I have wanted to order online TV for my home, so I try select the Samsung tv form there official website I have done the payment but the order id was not generated or no order was received. I had filed complaint in Samsung support that day ticket #[protected].
Support team mentioned that there some some issue at Samsung side and they will refund the money. But as it turns out 15-20 day they are just saying they will process the refund.but no action has been taken from them. And now the support as well not taking my calls. They are keep on delaying refund.

I purchased samsung s23 fe on 08/05/24. This month i went to swimming pool on 09/06/24, accidently my mobile fell into water. I take it out with in 1 min, i observed that it get damaged. Next day i went to nearby samsung customer service. They are claiming that there is some water inside the mobile and thay didn't accept for free service and they asked me to pay amount for mobile repair. I contacted samsung helpline and i raised jobsheet, first they also didn't accept my proposal. Later after 2 days they again contacted me and asked me to submit mobile to service center. They took pictures and mailed to samsung helpline higher authorities. They told me that i will get call back and mail from them but there is no response from them. Again i contacted helpline, daily i used to contact them. From last 2 days i'm unable to contact helpline number... My call get aborted that means they are cancelling my call or else blocked me. This mobile is water resistant with ip68 level and upto 30 minutes. I am claiming that i got damaged mobile, i want refund or repair. Please help me i am helpless now.

Product Details:
Model: Samsung Galaxy M52
Purchase Date: 20/01/2022
Issue Faced: Green and pink vertical lines on the display immediately after a software update.
Incident Description:
Initial Contact: After encountering the display issue, I promptly contacted Samsung's customer service.
Service Center Visit: Following their instructions, I visited the authorized service center after a frustrating...

Dear Support Team,

I hope you are doing well. I am writing to let you know my frustration and ask for help with the continuous issues I have been having with my Samsung TV, which I bought three years ago. I purchased the TV on 28.08.2021.

Despite being a loyal customer and choosing Samsung for its reputed quality, I have encountered multiple problems with my TV over the past three years.

Here...

I purchased my Samsung Galaxy S21 FE 5G (Model Name: SM-G990E/DS, SM-G990EZAIINU Serial Number: R5CT428K17K) in April 2022, through Reliance Digital in Hyderabad location.
Unfortunately, With software upgrade on 06TH February 2024 . My mobile started seeing below issues
Samsung Galaxy S21 FE 5G, hanging, rebooting, battery draining, touch not working after software upgrade.
Software upgrade will impact the mobile this...

Of purchase.

I hope, I was able to answer your query for today?

”

The Support executive mentioned that the display replacement for free would have been done, had it been given before 30 April 2024. But since, I have raised the request now, I will have to pay for display charges.

I mentioned I was not aware of such communication and till 30 April 2024, I did not have any problems...

I bought online sansung ac on 4/4/2024 from samsung app store. After installation product started with big noise like auto, next day i called customer care and registered a complaint.
After several calls and complaints a service man visited me and he inspected the machin and did some repairing.
Then he switch on ac the noise is minimised but not totally stopped since then same problem is there. Later on i mail to ceo office and they requested me send videos.in next mail i send the video in which anybody can clearly hear the abnormal noise but they said ac is working normally and the noise is normal thing and we cant help you any more.

I have ordered this product from Samsung India corporate store (Order id - [protected]) on 29th May, 2024. The product which is bound to Jamshedur was shipped through Delhivery and promised delivery date initially was 4th June. But the package is now lying in their West Bengal warehouse since last 2 days and there is no movement. Delhivery guys are conveniently increasing delivery estimates by 1 day and saying your package is on time. I logged a complaint with Samsung India dedicated delivery team (Complaint no.[protected] but team there also is pathetic and don't even bother to respond. It seems Samsung doesn't take end to end responsibility of its product. I will surely think twice before buying Samsung in future and won't recommend anyone to buy from you.

Purchased the Samsung Note 20 Ultra bearing model number SM-N986BZNGINS and serial number RZCN70084WM from samsungr by paying huge amount considering the premium smartphone, but after using the same, during the regular use of the phone noticed a thin blue line on the screen, which was evidently a software-related issue. Accordingly promptly reported this discrepancy to the dealer who subsequently after consultation from the customer care...

Complaint Details:
- Issue Start Date: Over a month ago[protected]
- Nature of Issue: Unresolved technical issue with the product
- Complaint Numbers: [protected], [protected], [protected], [protected]
- Staff Member Involved: Bakul Pramanik, Biswajit Mondal

Summary of Complaint:
The customer has been facing issues with the Samsung product for over a month. Despite numerous attempts to resolve the issue through the service center, the problem remains unresolved. The customer has lodged several complaints, but there has been no substantial follow-up or resolution. The customer has also experienced dismissive and disrespectful behavior from a staff member at the service center. The customer is seeking immediate intervention and resolution of the issue.

I hv a complaint regarding ur service person who is frequently telling he will come frm last 3 days but still not cmng
Name is sibaram choudhary
Do hell with ur service
Frequently saying yes but now not rcvng calls
Wht is this. Totally dissatisfied wt ur system

Certainly! Here's the corrected version:

Respected Sir/Madam,

My mobile handset is currently experiencing a blank display issue. Therefore, I am planning to visit the Samsung Mobile authorized service center located in Velacherry, Veetee Communication.

I intend to visit the service center on Friday[protected] morning at 9:50 AM. Upon arrival, I handed over my handset to the service engineer. She assured me that she would check its condition. After inspecting the handset, she confirmed that the PBA and display were in good condition.

However, after about 15 minutes, she informed me that the handset had a water lock issue. I find it hard to accept this claim, as my handset was not exposed to water. It seems that the engineer is falsely accusing my handset of having a water lock issue.

I purchased the mobile on the 18th of April 2024. Therefore, I am willing to accept responsibility. However, I feel that the customer service provided to me was inadequate, and I believe that I have been deceived.

Thank you for your attention to this matter.

We purchased a television from Samsung on the date of 24th March this year and on the payment page we opted for EMI option for a tenure of 24 months through HDFC Bank credit card. But once the bill came it was not reflected and the whole amount was charged. Regardless of several phone calls and followups the company didn't give us a solution, only recieved a few mails which donot solve our problem. While enquiring about this we got an email from HDFC Bank stating that the amount had not been converted into EMI from the merchant side. Samsung claimed it to be problem from the Bank side and the bank said that the problem was from the merchant side. In between I am in deep trouble.

I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990E/DS, Serial Number: R5CT42T21ZK) on 25TH September 2022, through JIOMART. Unfortunately, a disturbing white vertical line appeared on my display on 06TH February 2024, following the latest software update received on 26th January...

I have purchased new Au7600 4k led uhd tv and from the first day when installer open the box and switch on the tv in tv black spots and black 2 lines are showing and samsung installer said sir this spots and lines will be removed after few hours but nothing happens like that and I was complaining to greater noida service centre since more then 10 days I have shared pics and videos with them of what problem I am facing in my new tv but they don't bother at all no response coming from samsung greater noida service centre miss kumkum is taking care of my complaint as per them and I have shared all pics and video with her but now she even not picking my ph up I want my refund to be initiated as soon as possible this kind of behavior is not tolerable please help me i want the best solution