Shiprocket Complaints & Reviews

Sir/ ma'am,
We want to complaint against shiprocket from which we courier our products to customer's.in that they are showing that our company has sent false weight to the courier company, but in actual we measure each and every product and has sent the exact weight what is of the product. We even sent the proofs to shiprocket with the measuring ruler, but still they are not helping us out with this issue. The courier company is charging extra money for no reason. We have mailed our complaints to shiprocket but they are not taking any action. And we are not satisfied from them inspite of paying higher amount. Still they are asking for extra amount and not helping their customer's also. Infact they are creating more problem to the customer's, they are just getting money before hand and then they are not doing their work properly. This is a great disappointment for customer's like us to work with such a company. I want government to take quick action against shiprocket.

I have placed a courier on 26th june and it reached destination on 28th june and from then the courier is not delivered it's almost been 5 days and i'm calling and raising tickets continuously on shiprocket but no response is given from them

My courier awb no. Is[protected] and courier service is delhivery.com

I raised a query on delhivery.com they mailed me saying my parcel is damaged

But shiprocket us not even responding for anything they just simply saying escalate and daily they r telling it will be delivered but it is not

I am miroj rai from gorubathan west bengal pin no 735231
My awb [protected] order is not satisfied i want to return my order i got wrong correar i want back my money, so please,,,

Dear sir,
I ordered for the above item (Your invoice: retail 13595 dated 16 jun 2020) and delivery received today at 1520hrs. On opening the consignment i found duplicate item and cost written on the box mrp 210/- (Smart cutter). It is really wonder for me how such a reputaded company can cheat to the customer. It is cheating with the customer. We faith and regard blindely to your company. I was trying to contact delivery boy, but he vanished. I paid rs 799/- in cash to your delivery boy.

In view of the above you are requested to send me the orignal item for which i ordered and paid money and take back your smart cutter at the earliest please.


Regards'
Col rk bhalla
301, celestino coop housing society,
Dhanori, pune (Maharastra) 411015
Mobile : [protected]
E. Mail : bhalla. [protected]@rediffmail.com
25 jun 2020 1600hrs

I had initiated the shipment through shiprocket. I had raised the shipment with proper weight and dimension. Post which whatever amount reflected i had paid. Later on they wrote the mail regarding discrepancies in both weight and amount without any proof. When we reverted about discrepancies they rejected the response and again send the same claim. Main question arises here how dimension of packet can be change? Now they send legal mail and calling and threatening to clear the due.

Really unprofessional and no policy to run the company.

We recharge our account with rs.1k but we do not wish to continue. So we discussed with executive, and as per her suggestion have launched complaint. But without even calling us they are marking tickets as resolved. Pls help on this,

I want to cancel my order

Order shipped: hi shravan deshmukh., your order ctso1450562 from super hit bazar is on its way with delhivery and awb[protected]. It will reach you by 6 jun 2020. Track here http://shprkt.in/2p51S
- team shiprocket

These people will definitely close all the ticket ids you create without giving out any proper resolution, they charge ruthlessly for weight discrepancy

Tickets #745372 no resolution
#745371 no resolution
#752506 no resolution
#324002 no resolution

And height of stupidity they close the case without even informing or giving any resolution. The most arrogant customer response in the history of the ecommerce industry in india.

I can easily give multiple more ticket ids which they have no resolution for. People don't do business with this money-minded company.

I delivered a prexo soni z1 phone to my customer by a courier service at 31st jan 2020. I delivered my product at allahabad address but company delivered that product to madhya pradesh. When i enquired then company said your product wil be delivered early at right place. After two days again i called courier care again company told me your product will be reached next five to seven days. After five days i called again company then compony blamed that your product has returned to me but i didn't get any delivery still.
I called them many time but company fooled to me. Than company seeked some more time but they didn't give any response.

I have some tracking record and tracking id[protected].
Name - rinkesh chaudhary
Mobile no - [protected]
Email - [protected]@gmail.com

Dear sir

I have ordered though shiprocket website 1 gimbal smart selfie stick based on their ads on facebook, i got a package after few days on cod basis paid rs 2339/- when opened my courier it was a damaged and used cheap selfie stick not the product mentioned on the ad on website.

Shipper name: mr. Vikram singh
Address gadda colony near. Sector 28 pull
Faridabad, haryana 121002, india

Shipping order #[protected]
Awb[protected]
Xpressbees

Invoice number retail 00189 dtd 12/3/2020

Delivery on 18th march 2020

This seller is fraud, he is using several on line website is cheating many people.

I had informed shiprocket that their client cheated me and not to release my money to vikram singh in same day of delivery, they never replied me till today, when i checked google this shiprocket on line company is also involved in many cheating, hence i request your good office to seal this company and the seller and collect my money back

My name samson paul
Contact [protected]
Mail [protected]@gmail.com

This people are fraud. Charging weight wrong and not even following and giving any solution.

After two months creating issue of weight reconciliation and wrong amount charging.

They messaging so much for offer and everything but importance thing they don't message. Offer message coming 3 times in one day sometimes.

After delivery creating issue after two months pathetic service provided by them. And if we call them they don't have answer and solution. They people are blaming us only.

The company shiprocket is doing fraud using the fake weight complain. We sell mobile accessories in size of box 21.1x17.1x6.9 cm as per the volume the system show 498grams and actual weight is 244grams so i have put weight of 500 grams. I have shipped 50 products same size same product but suddenly i receive fake weight complain showing product weight is 1.5kg how it’s possible can earphone have this much weight. They deducted more than 1300 rupees and rejected all dispute 1 courier company can measure wrong weight not every courier company is dumb so this fake weight disputed are from shiprocket at big scale of vendors it big scam. And the customer service is world wrost service for sales they have support within minutes for problems they hung up the calls when we say we use legal action the customer care team team go ahead. Shameless company scam. If it’s not scam then share package images measuring weight from your side also.

Hi all,

Writing this with dismay, after experiencing 10+ delayed shipments.
Shiprocket charges you for air & deliver the same shipment through surface or takes longer time than that.

Delay is fine however their customer service sucks, they have no idea how to deal with delay issues.
Fraud in 1st place that your shipment is blocked since we directly cannot contact courier as shipment is aggregator as client for courier/lsp

Its so disgusting that their escalation team seems built by fresher / illiterates who doesnt know how to manage.

Sample awb :[protected] sent on 28th dec 2019, they might deliver it by year 2022

Regards,
Roy

We had booked shipment on 28th december 2019 via shiprocket using courier xpressbees awb number [protected]. We had paid 595.94 to send the parcel via air mode. However they had sent the parcel via surface. The commitment date for delivery was 2nd january. But as of 6th january the parcel has not reached customer and customer has birthday party today. If order does not reach today we will face goodwill loss and our order worth rs. 4797 will be returned by customer. So we will face more than rs. 5000 of loss

They have a bad record of cheating customers by fraudulently fake charging them. The billing system is confusing and pathetic.

Their support system is pathetic and the staff is highly unprofessional. Some staff named, julie, dipika, jasprit, harsha maurya, sudip kumar paul, divya bhatt, manmeet kaur. Ticket response time generally take 15-20days

Dont be tempted by cheap rate. You will be end up by paying a lot. They malpractice with the shipment weight. If you shipped via fedex, check exact weight charged by fedex at fedex tracking page. But you always find shiprocket charged higher weight everytime to loot seller money.

Recently i have been cheated rs rs 9888. My three fedex awb[protected] —[protected] —[protected], picked up from kolkata and returned to me on the same day as i did not provide eway bill as shipment value was more than 50k. Now what happened, fedex charged me rs 4944 for forwarding & returning rs 4944. This is disgusting when i request for refund shiproket said shipment containing battery thats why fedex could not forward. Is it not rediculus? Shiprocket can do anyting to refuse your refund.

These are not all, i have lot more bad experience with them. I suggest dont run for cheap rate. At the end you will be disappointed losing more money with poor quality service.

I also have been using shyplite since last two years. They provides fast reply and making me happy.

Thanks!!

Pathetic service - don't even use there services, these guys are just blocking my cod money, silly customer care people, don't know what to do even, no sla follow up. These guys are pathetic in their ticket handling, the behavior is very lame., ticket id-389536 (Ph - [protected]) pending for 2 months, even after talking to their manager, nothing is done after 15 days. Haven't seen pathetic customer care like this ever

Holding rs 4700 for cod since october

Hello,
From last one month you people are giving vague explanations with your unprofessional staff. Whenever we reach akshay beniwal for the payment of wrong shipments he makes excuse like i'm talking with my superiors or i'm having lunch. Do you know he have his lunch for 4 times a day. We gave all the evidence which are required to pass our claims. No professionalism. Require ans. Asap or we shall register an fir for the same.

We are using shiprocket to for logistics purposes, from last 17 days they can't solve our issue, already send several emails, messages, call to there customers support.
Due to lack of response one of our order initiated for rto, same type issue was happened on september 2019 for which they have refunded both side shipping charges.
This time they are not respond my mail, call.

Our company details
Sonu agro engineering

No resolution has been provided to me for any of my problems. More than money have i lost my loyal customers because of their poor customer service. Shipment are not delivered and fake remarks are updated in tracking status. There is no one to help you with your problem. Nor courier company helps you to solve the problem since you have booked through shiprocket.
Very poor with their services though good with their booking interface.
Registered email id [protected]@axlsupplies.com
Phone no. [protected]

Your shiprocket currier boy has lost my parcel and informed me after two months. They have given a commitment that it will arrive within 10days but it’s two and a half months now and it is still not arrived.in first 10 days they have provided me a fake proof of delivery (Pod) this pod was fake because there were no signature o[censored]s and our company name. After that i asked them to provide me valid pod and after 10days of it they have provided me another pod in which there is a signature of another company it was not our. It’s 3 months now and still they’ve not provide my money back they’re some saying me that our product is delivered but we still didn’t got it.
It’s a fraud...