ShopClues.com Complaints & Reviews

my order number is 28743415. This is XIAOMI MI 5200 mah power bank, I have buy cash on delivery, but this product is not a genuine product. IT'S 100% fake product . I have request to return with refund . My request number is 1602095. But no response to me,

Order no#[protected] Date- 27 Oct 2014, 01:00 PM First followup for delivery- 20th nov'14 Response- Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. Second followup- 24th Nov'14 Response- We apologize for the inconvenience. As per the latest update, the product you ordered has been returned back to us and we will not be able to reship it. Hence we are processing the refund of your order. The amount would reflect in your account within 7-9 business days for Debit Card/15 business days or in the next billing statement of Credit card/4-5 business days for Net-banking from the date of refund initiation. You will shortly receive an automated update with the payment details. Third followup- 26th Nov'14 Resonse-We sincerely regret for the inconvenience caused to you. We have checked and found that the order is returned to us from the courier company due to some unforeseen reason. As the product was under deal at the time of placing the order, hence, we are unable to re-ship it. We are processing the refund of total amount, paid against this order. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in the next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. Forth followup- 12th Dec'14 Response- We sincerely apologize for the inconvenience caused to you. As per the latest update, we regret to inform you that your order has been returned undelivered from your registered address. We are unable to reship the order, hence, we have forwarded a request for refund. The amount would reflect in your account in 2 weeks. As soon as refund gets processed, you will be notified on your registered e-mail address. Fifth followup-13th Dec'14 Response- We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details.(Executive-Amrit) Sxth Followup- 15th Dec'14 Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. Kindly acknowledge the delivery of your order placed at ShopClues.(Executive-Amrit) Seventh followp- 16th Dec'14 10.30 AM Response- We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address. (Executive-Amrit) Eighth Followup- 16th Dec'14 11.30 AM Response-We have been trying to contact you on your registered mobile number [protected], however, could not connect through as the call went unanswered. Request you to please share an alternate number . With reference to your order 24931467, your refund request has been forwarded to our concerned team. We apologize for the inconvenience caused to you. The amount would reflect in your account in 7-9 business days for Debit Card/15 business days or in next billing statement for Credit card/ 4-5 business days for Net-banking from the day of refund initiation. (Executive-Sanchit Sharma) How irresponsible and fraud company that there is no information regarding shipments and gave always wrong info to customer.They are still keep my money at their end since more than 50 days. i am chasing them for their contacting their management team but still they didnlt ready to give me any email/contact no. Now i want to take legal action against them and preparing the draft for my consumer rights.

Details are below: Order # 27889139 ; ORDER DATE: 28 Nov 2014, 07:26 AM ; PAYMENT METHOD: Bill Desk ; Product: Feather Touch Korean Single Bed Mink Blanket ; Code: 5818130 ; Merch Ref: DLI3SBK103. Every time they give us 2 days time but we have not received our article till date. Kindly help us. Sudip Chatterjee Email ID: [protected]@hotmail.co.in

Details are below: Order # 27889139 ; ORDER DATE: 28 Nov 2014, 07:26 AM ; PAYMENT METHOD: Bill Desk ; Product: Feather Touch Korean Single Bed Mink Blanket ; Code: 5818130 ; Merch Ref: DLI3SBK103. Every time they give us 2 days time but we have not received our article till date. Kindly help us. Sudip Chatterjee Email ID: [protected]@hotmail.co.in

I bought the SAMSUNG TV 55H6400 on Wednesday Dec 9. Nest day I got a message that the order is cancelled the day after I got a message that the TV will be delivered I gave them the new address where I wanted it delivered and they made a note of it. It is now Dec 16 and I have not received my TV nor do I have idea WHEN I will get it. Everytime I call I am told SOMEONE will revert within 24-48 hours. Are you guys running a business or a circus? If I do not get a proper response I will force to hand over the matter to the media and consumer court. Sarang Panchal [protected]

My order No. is 26125293 ordered on 9.11.2014. I had ordered multiple products at Shopclues. During checkout process the product rate was incremented. I mentioned it on same day. They thanked (invasive reply) and say we are processing. After 3 days they say the product has been dispatched and You should return the same. I returned (refuse to accept) on ;15.11.2014 and this was also confirmed that the product has been returned back to Aligarh(vendor) on 25.11.2014 (at 6:50 p.m.) as mentioned by the courier company. Also tracking report of courier company ecomexpress is mentioned herein with image. But, the staff support took a blind eye. They are saying the product has been delivered to you. This is pure case of cheating. They are deliberately trying to show innocence by saying that the product has been delivered to you as we can see our status. They neither confirm with courier company, nor logistics nor vendor. All the staff support, Owner of the Shopping cart, Vendor etc. should be taken to the Court of Law so as to protect the customers/ innocent citizens to further prevent fraudulent activities.

Dear Sir, We have procured 2 sets of Beston make rechargeable batteries against your order no: 28197033 and the same was despatched through first flight courier vide docket no: O[protected] and delivered at our plant on on 10.12.14. During inspection, it is noticed that the supplied battery Size: SC 1.2V instead of C R14 1.2V which is not meeting our requirement. Hence we request you to kindly replace the batteries as per our requirement. Kindly provide the detailed address to where these batteries to be courier. Thanking you in advance for extending your kind support & cooperation. Thanks & Regards, P. Gangadhar Reddy

I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29278801 & 29261359 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update you on the refund process..

for return request, they will never arrange return pick up and even though you send on your own expense, SHOPCLUES will tell that they didnt receive the product. but courier tracking will show it as delivered. FLIPKART rocks.. This is cheating site. dont buy product which are priced more than 100Rs.

I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29385967 & 29385819 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update you on the refund process through email or call. " How these people are cheating us in the name GOSF, If they don't have enough stock then why they taken the order. Order Nos : 29385967 & 29385819

Order No. 29273443 I perchased a product Adcom x12 Black from shopclues.com in gosf offers. i didn't request for cancellation of product but they cancelled my product without any reason.i am very disappointed at this time.they are making fool the customers. they were selling product for Rs. 299 at that time and i purchased that product because at that time product was in stock.after some time it was out of stock.i purchased the product at price for they offered then why my order was cancelled. i want my product in any condition because i purchased it in gosf Offers.

I Ordered two mobiles on this GOSF sales, at the time of ordering they have taken the order & next day I got the message as Pickup processing initiated but after 2 days I got the mail from shop clues as "We are unable to fulfill your order 29388727& 29280865 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process. If you have already paid for your order, we will update you on the refund process through email or call. " How these people are cheating us in the name GOSF, if they don't have enough stock then why they taken the order. Order Nos : 29388727& 29280865 My kind advice to the buyers who are going to buy the product from shopclues.com is think twice before ordering anything from this site

I am purchase from shopclues on 19-Nov-2014 order no. 27224607 for Eyeglasses Frames & shopclues send me sunglass then i am mail to shopclues, so shopclues reply me Dear Customer, Thank you for shopping with ShopClues.com. This email is in regards to your complaint for the order number 27224607. We would like to inform you that Merchant has approved your return request for replacement. Hence, we have initiated the reshipment process. We will reship a fresh product with a new order number. As soon as it will be done, you will receive an automatic email regarding the same. Apart from this, we are not arranging the reverse pickup of the delivered product. You can keep or dispose the product at your convenience as the merchant do not require the product back. For further assistance kindly refer to www.shopclues.com/help Best Regards, ShopClues.com Electronics | Apparels | Home Appliances | About Us | Team Privacy policy User Agreement ©[protected] Clues Network PVT. LTD.. ShopClues Band of Trust:- Iam very much mailing to shopclues But till date no one can answer me & no update furter my replacement or refund So what can i do pls tell me

I got this product but i am not satisfied because quality was not so good as described. I have still not used this product. now i want to get my money back i have already mailed but helpdesk didnt support. request to you please do the needful help

Hi, My order no is: 29145567. I was ordered Arrow wallet and belt in shopclues on 10th December 12.15 am. I ordered some other products after 10th December in shopclues. All are shipped but this product not shipped. I was raised ticket in shopclues but they are not responding. Please solve it

Hi, I have purchased 3 item on 10 dec 2014 from shopclues.com Order #[protected]BSNL mobile Order #[protected]AdCom Mobile Order #[protected]F&B Speaker They have displayed all 3 items for 3 days (because of GOSF - Google Online Shopping Festival) for Rs. 299/- each On 14 Dec I received a mail and SMS regarding that "Thank you for cancelling the order, your refund process starts shortly" I haven't cancelled any order and when I called then they told me all products are out of stock...I asked if you products are out of stock then why you displayed these item or making fool the customers...they did not reply and they logged my complaint and they mailed me that "your refund processing has been initiated" They should explain this from shopclues.com Kindly take action against them so that they could not fool the customer. Regards, Rakesh Dadhich PH: [protected]

This is regarding my repeated requests for non receipt of following products.Please resolve my issue as soon as possible .I am fed up with lots of correspondence. Order No[protected] Roxxi black formal classic slip on shoe ordered on 5th Nov'11(not yet received) Order No[protected] Ladies panties combo of 5 ordered on 15th Oct'14(Not yet received) Order no[protected] Mega spin magic cleaning mop dt 15th Oct'14(not yet received against the defective one) Order no[protected] dt.15th Oct'14 Trifold leather wallet not yet received please call me at [protected] Please treat the matter as most urgent.

Order #28331921 ORDER DATE: 01 Dec 2014, 12:41 PM PAID USING: Cash on Delivery Product Quantity Unit price Subtotal 2.4ghz Mini Radio Propeller Rc Helicopter Gyro Code: 6033140 Merch Ref: HELINEW 1 Rs.798 Rs.798 Subtotal : Rs.798 Shipping Cost : Rs.49 Total : Rs.847 Billing Address: rajarajan santhakumar c2 ground floor, first cross thillai nagar trichy, Tamil Nadu 620018 India Shipping Address: rajarajan santhakumar c2 ground floor, first cross thillai nagar trichy, Tamil Nadu 620018 India

ShopClues send damage product. I filled return request, They told me return this product by courier when I send this product by DTDC. They refuse to receive the courier . Please take necessary action.Details are given below.. ORDER NO- ShopClues order 26649137 DTDC CONSIGNMENT No.: D18775898 Reference No.: Shipment Returned from MAHIPALPUR BRANCH, DELHI 02:36 PM Shipment Returned due to DTDC Local Facility RECEIVER REFUSE DELIVERY

I purchase the order on November 1, (AXON V-183 Handy Hearing-aid w/ Ear Hook - Black (1 x AG13)), till now no proper reply from Customer care, simply saying 24 to 48 hours you will receive the refund. Per call I spending nearly 10 to 15 RS for getting an update, I call more than 25 times but now proper response. Courier team says that the product was lost in the transmission so we will refund the product. But Shop Clues saying that (We regret for the inconvenience caused to you. Our courier partner has tried to deliver your order at your address but unable to do so. The order is returning back to us. However, the product has not been received by us, so once we receive the product then only we will be able to proceed further. It may take upto maximum of 7-10 business days to reach our warehouse, depending on your location. ) Courier team mail: We regret to inform you that the Shipment (AWB Number[protected] is not physically booked with Dotzot. You will receive your refund amount. Kindly check the issue and do the needful. Order #25345637