Tata Indicom Complaints & Reviews

Hi,

I took a new connection from a TATA Indicom person, Name :- Mahesh contact no:-[protected].

That time he filled one form and took Rs. 500(security) +100 (sim charges) and ECS on date 04-march-2008 and he promosed me that he will give me sim in 24hrs . till now I am struggling to get my SIM, When I try to call him his not taking my phone . If You guys are not delivering on time why you have to promise and This Mahesh is playing with Customer


and one more question when i am giving ecs, why should i give deposit?

-Basavaraj

My Name is Suresh J NIpane, Shantivan CHS, Ft.No1. PP Marg, Virat Nagar, Virar (west) Thane 401303,
My Mobile No.[protected] Maine Jabh se TataIndicom Connection Liya hai tab se aaj Tak 4 time My mobile Disconnect kar diya gaya hain, maine 4 time Document Tata custemer Centre per Submmit kar chuka hu phir bhi. Binna kuch information ke Mera Mobile disconnect kar rahe hain, Isi ke liye muje Aage kya karna hoga...please Help me.

Suresh J Nipane
Virar (west) Thane
[protected]

Tata Indicom is misusing my ECS by claiming bills for unprovided service and rental, after disconnecting my connection. They have misplaced ECS form at the time of bill due date and imposed undue fines on me and also deactivated my connection without intimating me. Now they have searched and found out the ECS form and misusing it by claiming bills generated even after deactivation. They are also harassing me over phone and coming to my home where I am staying alone.
I have withdrawn entire amount from my salary account fearing that they will take over my entire balance through ECS.
Please help me.

the complain given in november 1st 2008 .the service center person will be not responding yet.
the phone will be till dead.

I, Vijay Iyengar (User ID: vijayIyengar) am an dissatisfied subscriber of Tata Indicom Broadband (TIBB)

I have raised my concerns for the following in the recent past:

· Lack of connectivity on weekends

· No revert from technical teams

· Lack of process awareness and customer service of the call centre agents

· Lack of response to escalations

· Uncouth customer service staff

· Convenient time taken for the technical staff to visit but none has visited us thus far!



The situation this time is enumerated as under:

My connection was suspended on 24-Feb-09. I got a call from TIBB informing about the same 28-Feb-09 and was asked to log in to the homepage using the same access.

Since I still had a balance of Rs. 2100 (approx) i decided to activate the 6 month extension pack.

I was unable to log in and hence contact the Technical SPOC Bhavesh (as informed by TIBB subsequent to my previous complaint). I was told that it was cable fault and will be resolved by Sunday (1-Mar-09). After repeated follow ups I was informed on Sunday t hat the issue has been sorted and the connection is active but it wasn’t.

On calling TIBB I was told that the account is suspended and hence I can’t log in to the homepage! This is contradictory to what I was told earlier.

Post this I was told to make an online transfer using another internet connection but was unable to do so due to issues on the TIBB website. The issues faced:

· Cannot log in to my account. After entering user name and password the same page is refreshed

· Allows log in with same credential to the “Renew Your Connection Online”. How is this allowed? But the system throws an error while making a payment. You can see the last 5 transactions that I tried by viewing my account details.

· Cannot access the e-mail account. I was asked to access the same by the call centre agent (Rajesh Kumar from Begumpet –Hyderabad). On speaking to the Nodal officer I was told that can’t happen since the account is suspended. Another mis-communication.



Unable to make an online transaction I was asked to contact a Mumbai Representative (Pankaj Singh) for the same. I was told that a person will come to my residence on 2-Mar-09 but no one showed up and now no one answers the call there.

Frustrated with this I tried online transaction again on 3-Mar-09 (Tuesday) and this time it was successful. Details as under:

ORDER NO.
DATE
PLAN
PAY MODE
STATUS

2494129
[protected]
Xtra Validity 6(M/D)
Net_Banking
Successful, Pack Issued


I was told that the connection will be active in 15-30 mins of making the payment. I tried today morning (4-Mar-09) but it wasn’t activated.

I called up the call centre for an enquiry, 1 hr on a call and 4 agents later I get a complaint no (Complaint no: 8972178)!

My concerns with the call centre:

· They asked for Order no, Pay Mode & if it was successful which they can see on the system by them!

· I was asked to wait for 15 mins to generate 1 complaint no

· 2 Call Centre agents hung up when I asked for an escalation

· 1 call centre agent Rajesh Kumar (Hyderabad – Begumpet) kept insisting on a few things that I had checked already and refused to transfer the call to a senior for escalation. I agreed twice on his persistence and refused to try again since I had tried it before and twice while talking to him on the call. How difficult is for a person to understand the concerns that had been repeated many times.



Frustrated with all this and spending 1.5 hrs on this I called the Nodal Officer and the call was answered by Ashwini. Have mentioned my concerns to her but don’t have the confidence that anything will be done about it. I’ve asked for a timeline for resolution and Ashwini has told me that she’ll need a day or two to revert on this issue but that necessarily will not be a resolution. It could be too early to write off a complaint raised a few hours ago but I have reason to believe as I’ve tried to get in touch with that number on innumerable occasions but True to Tata Indicom Broadband Standards my calls went unanswered. Have mentioned this to Ashwini and this was obviously refuted.



The current issues that need resolution:

· Technical Issues – Unable to ping the IP address i.e. unable to connect to the homepage for log in

· Activation issues – The account is still in suspended mode

i have purchase TATA Indicom Lets Rock SIM Card and this card plan is automatically converted in Hello Bol Plan.I told with TATA Indicom Customer Care @20 time.But my problem is not solve.
my Mobile regards this case is.[protected]
my alternate mobile no is.[protected], [protected]

sir, am satyadev singh i have a problem with ur landline walky talky, and we cant receive our out going n cant receive, so kindly look after my complaint
thanking you,
satyadev singh

sir iam very upsait that previous 10 days iam face lot of problem .iwant to convert tata indicom prepaid to postpaid and i have submitted all documents but there no good response... please halp me. praveen kumar, mob no -[protected]

Hi,

I had the TATA wimax connection installed on 18.10.2008 with the offer that I would be getting a free colour printer. I was told that I would be getting the printer after completion of 30 days. I have paid 4 months rent in advance of 3933/- as part of this offer. Today is 22.02.2008 which is more than 4 months old. I have been following up with the call center and they have been promising me printer next week. I dont know when that next week is going to arrive for TATA INdicom. I am really fed up with their service. I never expected that Companyy like TATA would resort to such means to add customers.

I would request everyone to beware of the offers promised by TATA INdicom as they never fufil them.

Regards
Shivaprasad

If anyone wants to buy HEADACHE, He must buy Plug 2 Sur[censored]SB Modem by Tata Indicom. The company is cheating customers in the name of TATA . Unfortunately, I bought it and within 10 days, it stopped working. After that started my real troubles. I had to run from pillar to post to get it corrected. Even now, it doesn' function properly & continuously.

The customer service of the company doesn't care at all. Since they know, they have already duped the customer in the name of TATA . So, Please don't buy it ever.

Hi,

I took a Tata Indicom Broadband connection sometime in April - May 2007. It was a monthly postpaid connection. My account number was ACC00074. I had to pay an initial non-refundable amount (I have forgotten the amount exactly - was some amount between Rs. 1500 to 2500/-). I had the connection without problems until April 2008. Since May 2008 the connection was not working. I called and complained. No action was taken. Then I was charged the full amount of Rs. 1048.69. I sincerely do not know how they arrived at this amount. When I queried about it and did not pay since the internet was NOT working for the entire month of May, they disconnected my net access for the next 2 months saying that I did not pay. After this they kept pestering me for payments repeatedly via. phone calls and emails. I finally told them that I am surrendering the connection in September. All this while my internet was not working. But that did not stop them from charging me Rs. 833.64/- and Rs. 438.57/- for June and Aug 2008 respectively.

Finally when they realized that they cant get money from me they called one day and said I should surrender my modem. I said I dont want their modem. They came in September 2008 and collected the modem and went. I never thought Tata Indicom could be so cheap in trying to get customers to pay up. They go to any legths to manipulate the bills and charges.

Please see their bill below.

5/11/2008 INVOICE May/2008/2/012/[protected] 1048.69 0
6/6/2008 PAYMENT 1908277 NET BANKING 0 1124
6/11/2008 INVOICE Jun/2008/2/013/[protected] 833.64 0
7/10/2008 INVOICE Jul/2008/2/014/[protected] -262.17 0
8/10/2008 INVOICE Aug/2008/2/015/[protected] 438.57 0
10/10/2008 INVOICE Oct/2008/2/017/[protected] 0 0

Kindly help me.

Thanks,

HI,
I am using the tata indicom mobile from the past 2yrs.Its a Prepaid .So how can i get the call details for that.

I would like you to take a legal action on my behalf againt Tatacommunications. As they had ill treated. and had never kept up, their word. I am here by forwarding the chain of email communication.
Few other deatils about the calls that i had made to Tata BB and the records that they have.


dev[protected]-8004380
sep[protected]-234010
oct[protected] 7443266
dec[protected][protected]
jan[protected]-8431800


I spoke with various supervisors still no go. Rajinikant and so.. They had infact forged the document as i could hear from one of the supervisors by name praveen who had told me that some one by name Badsha from chennai had called me and was not able to reach me so they had sent me a mail.. This was what which had made me irrate as my mobile was very much alive all times. and there was not even a single mail in my inbox... I can share the email passowrd and the email address to court for that matter.

Now iam lossing my patience and i need some action to be taken againts them. I demand 15% intrest on the security deposit for 5 months period and the the call charges that i made to Tata BB along with the Charges that would inccur on this leagal actions.



bye
Uma shankar.Bsc., M.C.A.,

--- On Tue, 16/9/08, Uma Shankar Shanmugam <s.[protected]@hcl.in> wrote:
From: Uma Shankar Shanmugam <s.[protected]@hcl.in>
Subject: Request for termination [protected]@vsnl.net
To: "customer service" <[protected]@tatacommunications.com>
Cc: appellate.[protected]@tatacommunications.com, nodalofficer.[protected]@tatacommunications.com, [protected]@yahoo.co.in, [protected]@vsnl.net
Date: Tuesday, 16 September, 2008, 7:42 PM
HI,
Once Again there is a problem with the connection an non of you can resolve the issue in 24 hrs as promised.
I have a complaint no:7080688.
I would also request you superiors to look into the mobile bill that I had attached for the calls that I made to the customer service.

Now I demand a disconnection of the service.
Please go ahead and disconnect the service. Let me know how much should I pay to remove the connection

TERMINATE MY TBB Connection


Uma Shankar.Shanmugam


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, September 02, 2008 9:13 PM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net


Dear Mr. Shanmugam,

We regret the inconvenience caused to you.

We have been trying to call you on [protected] on 02-Sep-2008, but unable to contact.

We have verified our records with respect to your concern and found that your issue regarding connectivity has been resolved.

We have registered a complaint on your behalf regarding the Down time Credit concern. Our team will contact you to do the needful at the earliest.

Your complaint number is: 6921842.

Request you to kindly provide your alternate contact number and convenient time for us to contact you for further assistance.

Assuring you of our best services at all times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Madhu,
Customer Service,
TATA Communications Internet services Ltd.
________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Tuesday, 02, September, 2008 5:13 PM
To: customer service
Subject: RE: Recall: voice of an annoyed customer :[protected]@vsnl.net

Hi,
Very funny..

You want me to pay for a connection which I am not able to use, to the pay your bill..


Your website is throwing me out and I am not able to proceed as it asking me to login and not directing me to the net banking site..






Uma Shankar Shanmugam

Software Engineer


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Tuesday, September 02, 2008 4:33 PM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net

Dear Mr. Shanmugam,

We regret the inconvenience caused to you.

We have already registered your concern regarding connectivity with complaint number 6910294. Our team is working on priority and the needful will be done at the earliest.

Your satisfaction is our greatest reward. We will strive to keep up with your expectations.

With regards to your mail, we would like to inform you that the other options that available to pay your tata indicom broadband bills.

* Net Banking – Make instant online payment from your Net Banking Account. Visit the ‘Pay Bill’ page in the ‘My Account' section.

* Credit Card – Instant, secure and convenient payment using your Visa or Master card credit card. Visit the ‘Pay Bill’ page in the ‘My Account' section.

* Drop Boxes - Deposit your Tata Indicom Broadband Postpaid bill Cheque/DD payments at any Skypak drop box closest to you. http://www.tataindicombroadband.in/easypayments.html

* You can also drop your payment at our bill collection centre between 9 am to 4 pm from Monday to Saturday or post the same to the address in your city.

Our address:

Tata Communications, GEE GEE Universal, 7th Floor, No.2 McNicholas Road, Chetpet, Chennai – 600031

Assuring you of our best services all the time.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Eshwar
Customer Service,
TATA Communications Internet Services Ltd.



________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Tuesday, 02 September, 2008 13:24
To: customer service
Cc: appellate.[protected]@tatacommunications.com; nodalofficer.[protected]@tatacommunications.com; [protected]@yahoo.co.in; [protected]@vsnl.net; Uma Shankar Shanmugam
Subject: RE: Recall: voice of an annoyed customer :[protected]@vsnl.net

Hi,
This is to bring to your notice that my Tata BB is not working again from yesterday
In fact I was trying to pay the bill which I got for this month..I spoke with the call center and raised a complaint..
I don’t want an automated message asking sorry..I would like to know if I would If you want me to pay the bill or not..?
Or do u want me to disconnect..
I am fed up in asking these questions again and again..

Further when I was expecting a call from TATA BB for resolving the Technical issue and the Bill dispute .. I am getting call to pay the bill as Tata BB would be sending person to collect the Bill amount.
Let me know what should I do….



Uma Shankar Shanmugam


From: customer service [mailto:[protected]@tatacommunications.com]
Sent: Thursday, August 21, 2008 10:42 AM
To: Uma Shankar Shanmugam
Subject: FW: Recall: voice of an annoyed customer :[protected]@vsnl.net

Dear Customer,

We regret the inconvenience caused to you.

We have already registered your concern regarding connectivity with complain number 6764884. Our team is working on priority and the needful will be done at the earliest.

Assuring you of our best services all the times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Swetha Dasika,
Customer Service,
TATA Communications Internet Services Ltd.

________________________________________
From: Uma Shankar Shanmugam [mailto:s.[protected]@hcl.in]
Sent: Wednesday, August 20, 2008 4:12 PM
To: customer service
Cc: appellate.[protected]@tatacommunications.com; nodalofficer.[protected]@tatacommunications.com; [protected]@yahoo.co.in; [protected]@vsnl.net; Uma Shankar Shanmugam
Subject: Recall: voice of an annoyed customer :[protected]@vsnl.net

I (Pushpwati Chikane) am the customer of TATA INDICOM WALKY my ph. no is 65252926 and my address 18/149, Maharshinagar Swargate, from last 6 Months, incoming and outgoing is totally off from my phone and in this area all tata indicom ph. not working. overall we don't get any positive help from tata indicom customercare. in this situation i request you to take proper step to TATA INDICOM,
thanking you

Dear Sir
I am Kripal Singh, working as an engineer at Ashiana Housing Ltd, Saket District Centre, Saket. My address is: Kripal Singh C/O Mr. Ravi Kant, 477-478, 2nd floor, DDA Flat, Khirki, Malviya Nagar, New Delhi – 110017.
I bought a post paid connection on 3rd Feb. 2009 from Tata Indicom, the no. allotted was [protected].
On 7th Feb 2009, a representative from Tata Indicom came to my home for the verification process. On verification of his credentials my wife showed all the related documents to him as I was at office at that time. He found that there was a misprint in the Rent Agreement .the house no was printed 77-78 instead of 477-478. Although he reached us but he denied to verify my address. The connection was disconnected on 9th Feb 09. I submitted the corrected document at the Tata outlet near PVR Anupam, Malviya Nagar on the same day evening. I am talking with the person whom I have submitted my documents and with Tata Indicom Costumer Care since 9th Feb 09.but no one is trying to solve my problem. They says that the connection will start after the fresh verification, but no-one is coming to verify the address and my connection is disconnected from 9th Feb. 09.I am facing the problem because of this disconnection.
Kindly help me and do the needful action. I will be thankful for your kind co-operation

Thanking you
Yours Sincerely
Kripal Singh
[protected]@rediffmail.com

Respected,
Sir
I m using this walky atleast two years and it is zero rental for three years and its credit limit is 3000
but in december i changed walky because old walky is creating problem in december my bill was increasing contnue 500 a day it was on cloning and someone using this number also.
i complained it 6 or 7 times in customer care he told me it is on cloning and u will get ur correct bill.after cutting ur cloning amount but i got Rs 10000 as a bill and my credit limit increased 10000.
please do something
thanks

Hi,

I purchased a tata indicom post paid connection from kolkata in Dec 2008. And I submitted my documents and deposit. But TTSL people told me that your documents are not acceptable to TTSL. And now they are not returning my deposit telling that because you had make payment by using credit card. I contacted my times to TATA shop but they denied to pay me my deposit. I put a complain at TATA Sales no. [protected] and got a complain no. and a call back telling me that your deposit will be returned to you in 2 working days. but after 15 days still I am waiting. again when i contact to them they told me that they can't give me back my deposit.

Dear Sir/Madam
On 21st of Jan 2009, a person came to me from tata indicom office add. 21 A Old Ishwar Nagar, Main Mathura Road, Okhala Phase-1, For the Post Paid connection. I have handed over Rs 600/-and they told me that your No. will be activated by 22nd of Jan..after that I have made several call to the indicom office and have several conversation wih Mr. Ramesh, Miss. Priya, Miss. Anchal and Miss Aditi all member working in that office...but my no. is still not activated...
I want my money back...
please suggest me what to do?

Mohd. Shahid
E 19/23, Gali No. 43
chanakya Place, Opp. C1, janakpuri

On 10.02.2009, Mr. Chetan Thakkar of Appco Marketing (India) Pvt. Ltd. induced me to subscribe for Tata Indicom Data Card under special scheme of one for one free in Rs.4, 414 and took the cash on 10.02.2009 against Customer Application Form serial number 2670541 against specific undertaking in writing that the Data Cards will be delivered to me without fail on 12.02.2009. Today, on 12.02.2009, since morning, I have been repeatedly assured that the Data Cards shall be delivered to me and activated before 9.00 p.m., but till 9.20 p.m. there has been no trace of delivery. This is a breach o[censored]ndertaking and a very bad customer service. My time has got wasted. It indicates that these sales people are out to deceive innocent customers and lure them into subscribing by making false promises that cannot be kept by Tata Indicom.

I have been using tata indicom wimax connection for more than 6 months and was pretty much satisfied, until this strange thing happend.
One fine day ( Friday 6 feb 2008) when i came back to my flat in the evening, I was surprised to see that the wimax antenna was missing. According to one of my neighbour some one from tata indicom came and cut the wire and took the antenna saying i had asked for transfer of connection. He asked that guy ( my neighbour) to inform me to return the router also. The fact is that i never asked for transfer of connection and have been paying my bills on time also. On friday only i lodged a complain regarding that and since then i m getting calls from different persons from tata indicom and to everyone i have to explain the same thing again and again. Worse i could imagine, today i got a call and the person from other side blamed me that i have stolen the antenna and they would take legal action against me. Instead of accepting their own mistake of replacing someone's else connection now they are blaming me only. I dont know whom to complain now for this. Can someone help me regarding this.