Urban Company Complaints & Reviews

The service professional assigned to clean my house as a part o[censored]rban Company’s cleaning service damaged my wall. I have before and after pics of the wall.the service professional used a dirty cloth to wipe the tubelight and wiped wall with same cloth leaving muddy stain on my wall.
When I complained he denied and now urban company call Center people are saying we can give you refund of 300Rs as a compensation which is absurd the cost of damage is much more on top of this the worst part is there is no response from urban company.

Hi Urban clap team,

I have booked carpenter service for repairing my damaged sliding door on 29 Aug 2022 and it was assigned to professional 'Rajini Kanth'.

He has not provided any Service so far and not completed the work. He visited our home on 30th Aug 2022 and inspected the existing sliding door and he suggested converting the existing sliding door to a regular handle door.

We asked him if the existing wooden door can be used for converting to a regular model handle door, he said it's possible and took measurements. He asked for an advance amount of 8600 for taking up this work to purchase required accessories. 8000 rupees for conversion work and 600 for channel replacement work near the TV unit.

We have given him cash by hand of Rs.5000 and Rs.3600 via google pay.He asked us to allow 3-4 days to complete the work. He even compelled us to give 5 star rating in front o[censored]s, so we did.

The next evening(31-Aug), he called us and forced us to take brand new wooden doors instead o[censored]sing our existing doors as some of the accessories are not available to complete the conversion work. We clearly asked him before picking up the work that the existing wooden doors can be used for conversion. He was so confident at that time and took measurements and given commitment and took an advance amount of 8600 from us.

We clearly told him that we do not want any brand new wooden doors as it is not required for us or not initially agreed. We asked him to refund our money if you are not able to complete the agreed work. He asked us for 3 more days to search for the required accessories.

We again called him on 3rd Sep 2022 asking for the status, he is telling us that the required accessories are not available in Hyderabad city. We asked him to refund the money as he is not able to complete the work. But, he started showing true colors and telling us that a wooden frame was already purchased for this work, so give 1 week time to return the money.

Why did he buy wooden frames if the conversion is not feasible or not all accessories are not available ? No answer from him.
Why did he not take confirmation from us while purchasing wood frames ? No answer from him.

We waited for a week and we called him again on 10th Sep, he told us that the wooden frames were not sold, so I need some more time and can't refund the money. When we told that we would raise a complaint to the urban clap company, he was so blunt and he was even blackmailing us stating - I will just come and fit wooden frames for the name sake, it will be a waste of your time and money.

From the next day onwards(11th Sep), He is not answer the call when we thought to ask him about the refund.

It looks like he was simply telling all these fake stories, he is wantedly doing this drama to make us go for new doors where he will get more money. (or) simply he is planning to rob our advance amount of 8600.

It's almost 2 weeks now where we have given him money, but no service from him.

We are not at all happy and very disappointed with the way the urban clap professional behaved with us. Very worst experience we ever had was from carpenter services.

I wanted to give him 0 stars now, but edit option is not available to re-rate the professional.

We contacted urban clap customer service on 11 Sep, but that is also not satisfactory.

Customer service executives keep on changing from time to time and they are telling us that we will contact a carpenter professional and arrange a conference call. But when I asked for an update, they told me that a carpenter professional is on duty right now and allow us some time to call you.

I have contacted 4-5 executives on the same(Neelam singh, Lata kumari, Aanchal Jha, Nirjala singh etc). But so far no positive response from them and it's so frustrating for us to follow up with different executives and explain the same thing.

We will never book any service under urban clap because of this horrible experience.

During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered...

Warranty call service is horrible as there is no money/fees involved.
Warranty call no UC cc09eb7df is not resolved for more than 24hrs

Worst experience i had we booked for carpenter work. His name is Sunil - [protected]. The person who came was rude and got OTP when entering in itself which should be given.only after satisfactory work done. Asked for a huge amount to do a small work then we cancelled the job but lost our money paid earlier through Urinjum( zapping) Company

I needed my washing machine to be repaired. Raised a request, the engineer came, took the PCB board and then started quoting false deadlines. After a lot of back and forth he returned it. And it stopped working the very next day. Raised a request again as they have a 30 day policy. The same guy came again, said that it can't be repaired but took the board with himself and then started with the same thing, ignoring calls, giving false deadlines. THIS HAS BEEN GOING ON FOR A MONTH. Something that was supposed to take 3-4 days, it has taken a month. They still have the PCB with themselves. The engineer had said that he'll return it on 1 st September, it's 10 today. I tried to call him from a different number and he said that he's busy and will return it on 12th. This is pure harassment. The customer care number of the company doesn't work, the only way to contact them is through a chat option on the app which them don't reply to. I know for a fact that he'll not repair it. I SIMPLY WANT THEM TO RETURN MY PCB BOARD ALONG WITH MY MONEY SO THAT I CAN GET IT REPAIRED ELSEWHERE.

Urban Company sold an Insurance last digits: 41208 for registered number 74XXXX1528.

However they are not even responding to claim on warranty now. Repairs are not done. When asked for an option to escalate, the call center says there is no policy of escalation. While trying to chat, the chat team just does not responds. Its been a wait from 27th Aug.

As per technician, UC says its between him and us as customer. He needs to collect money from customer. When its warranty, then its UC who need to get repairs done. Which is not the case here

This is the worst service ever experienced. Both ac service and customer support are equally pathatic. The guy came and spoiler the ac and the support cancelled the re visit and not replying. There is no revisit nor callback and explaining if any problem, even not replying in chat section. I dont know how to deal with these guys.
One guy spoke and told I will assign the best expert to this case and the next day other guy cancelled the visit and told no one are free. Till date there is no call back or any kind of communication.

Initially Split AC serviced (Deep Clean ) on 27 Jun 22 with payment Rs. 648/-. The technician rec for Gas Fill to make the machine perfect
Subsequently based on rec. on 8 Aug made the gas refill and paid 2559. But still the machine was not performing and the the new person asked for another parts change costing another around 1500. Gas also leaking. Objected and asked for refund. It was assured that My refund would be given.
Even after one month and continues reminder on portal also the amount not refunded yet. My Contact Number -[protected]
I want my refund of Rs. 2559/- immediately

I told expert numerous times that their is some issue with my Ac and something is not working. I told him i am ready to pay any amount but i need a real solution. He told me their is no issue everything is fine it just needs cleaning and need to fill the gas. Now he did not listen to me and said everything is fine. And asked me to call him if it happens again. And it happened again and i booked another repair with UC. These experts are telling me motherboard is damaged. Now they are from the same company. What is my fault in this why should I suffer. I contacted Urban company regarding this and spoke to 3 agents on chat one after another and they take forever to reply. So the 1st one called me and said she can't hear anything and she did that twice and third one had a conversation with me where i explained her everything in detail but her reply was that since it is out if 60 days expiry period so we can't do anything. But where is my fault in this. And when i told her its not my fault i told this to the expert she ended the call on my and i asked her chat why she did that i got no reply. I can see the ticks are blue she is still on chat waiting me to end that. If we customers act the same way with your experts and not pay them and tell them we can't hear how will you like it. I have the call recordings and the chat screenshots which is still active and no reply.

I had booked Urban Company services to clean my grandparents house.

Make your own package - Furnished Home Rs 3, 396
1 Kitchen Cleaning
2 x 1 Bathroom Cleaning
1 Bedroom with Mattress Dry Vacuuming
Convenience fee
Rs 49
Amount paid
Rs 3, 445

Ganesh S was the professional assigned for this booking. He arrived at home and left within 2 hours. Only my grandparents were at home. He did not clean the kitchen at all. Neither the sink nor the stove stop. Simply wiped it off. He definitely did not clean the bathroom. It’s covered in cobwebs and stains on the tiles. The drain was covered with hair which was previously there. The bedroom is filled with cobwebs. He cheated senior citizens at home. Convinced them that he has done a good job when he knew about their poor eyesight. When I spoke to him over the phone he said I have cleaned everything and left his contact number and said to contact him if we need anything. The reason for the cleaning was we were arriving the following day with a newborn baby to the house but the professional cheated senior citizens and lied about his services and simply left without completing his job.

But ever since I’m trying to reach Urban Company and the professional to resolve the issue and both are unavailable.

We had booked a kitchen cleaning and Mr Tapash Biswas had come to do the work. Immediately the next day cockroaches were seen all over the kitchen. It's the worst service we have received....

Hello, this is regarding a fraud issue I had with one of your technicians Mr Mithun Bhowmik.

(LONG THREAD : Skip to end for TLDR )

I booked a deep cleaning AC package with your company for 3 Sep 2022 @ 3pm.

Your technician Mr Mithun was assigned to me. He and his partner arrived exactly at 3pm (attached call logs). He asked me about last service date and quality of cooling, which was around a year ago and no issues with cooling.

Without confirming the OTP, his partner climbed outside to outdoor unit of AC with his tools.

Few minutes later Mr Mithun informs us the screw in outdoor unit is loose, and gas is leaking slowly. He told us pressure reading was around 80, when it should be above 110.
He told me that he can fix it for ₹3k more. He denied to give cleaning service without fixing the gas leak first and insisted very hard that we get it fixed from him . We denied paying for gas leak as our AC was cooling pretty good.

He cleverly told to reschedule the cleaning service as he won't provide it and get gas leak checked before it and went away. I did as he guided me through the app.

Later that day AC wasn't cooling anymore. I was sweating at night whereas I get chills normally.

( I have temperature logs for every day) .

Next day the two different technicians came and checked the gas leak, the reading was down to 40 which is why it wasn't cooling atall. They further explained that this level of pressure leak isn't something that can happen over a year(As the AC would just not cool for months and possibly get damaged i[censored]sed) rather something happened over a few days. I had to refill the gas which costed me ₹2.2k.

The other technicians were very sorry after hearing the story and showed concern as few frauds like this Mr Mithun ruin reputation of good companies and their livelihood for quick buck.

TLDR: Basically the technician Mr Mithun Bhowmik caused malfunction by leaking my AC gas in hopes of making more commision money by offering to refill. I ended up wasting 3 days, ₹2.2k, and had to write this long email after this experience left me very distasteful.

I am hoping for a quick and thoughtful resolution to issue.

Urband company ek fraud company hai kyunki wo gas filling aur repairing ke paise leti hai and take 2 months gaurante but in third month gas leak start back and again same money back.It has been repaired twice in the last eight months and today again the company is saying that it will be repaired again.

I had bitter experience with Urban Company.

I have booked AC installation service from Urban Clap on 31st August and the same assigned to professional name Sajid.

He came on 1st September & spend almost half of the day and after installing Split AC he informed me that AC gas has been leaked & it needs to be refilled but I don't have it as of now so I will come tomorrow i.e. 2nd September & will do the needful.
He also requested me that he forgot to start the job in Urban Company app so he will not get any amount paid or he will be charged penalty, so you please cancel the job & pay me amount in cash and he will talk to urban company and make them understand.
Upon his statement I agreed & cancel the job and paid him 2360 cash for AC installation & 800 inr for AC wash, on day one.

2nd September he turned up again with gas refill & charge 1600 inr, I paid him 1000 cash & 600 inr via Paytm.

Later on I find some issues with my Split AC & I called him (Sajid) that ac water, rather than going in drain pipe, it's coming out from indoor unit & falling on my bed, upon it he promised me to come next day & resolve the issue but after that he stop picking up my calls.

I have called Urban Company support team & they took Sajid on call and to my surprise he denied that he don't know me & he never came for installation.

I have sent a mail to urban company in this regard along with screenshots of the call history exchange between myself & Sajid and the screenshot of Payment of amount 600 which I paid via Paytm.

Even after writing mail to Urban Company and numerous phone calls, I have received no update.

Regards
Nitin Jain

Bugs in application, auto rescheduling of the professional without the customer intervention

Booked UC for deep cleaning AC.

Mithun Bhowmik came with his associate. Went to outdoors unit and leaked the gas.

Came back and told our "gas is leaking" and he needs to fill gas before cleaning . And was charging ₹3k for filling it.

We told gas was already filled 1 year ago and AC is cooling pretty well it only needs dusting. He denied to provide any cleaning service before "apparant leak" is resolved.

I told him I would get a local guy to check the leak. He told me to rescheduled in my app.

Just one day later and AC is not cooling anymore.

Felt completely cheated.

Issue : After onsite AC repair, I was asked to make additional payment, which I agreed to and was willing to do but was unable to do as no option was provided for payment by credit card. (Same option taht was used to make initial patient at the time of booking the service)

Have lodged complaints with the company, customer service head and finally the promoters/founders/CEO, but unfortunately, there no resolution has been provided. Customer service team had called only to ask me to make payment in cash, but unable to provide the same option through which the company has accepted the initial payment.

Sent screenshots and even video recording to the company, but still resolution has not been provided.

Request you to please have this resolved through someone, perhaps they'll listen to you.

If you have any email id, can forward the emails sent to the company.

Regards
Vishal Patni

[protected] / [protected]@gmail.com

I made a booking again for 4th september 2:30 pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking.

I made a booking for 4th september 2pm and paid Rs 727 for the same. The amount got debited from my account but Urban company said that there are no bookings. Kindly refund the amount or confirm my booking.