Urban Company Complaints & Reviews

This is in regard to the television service taken from the urban company wherein property was damaged by the professional at the time of service. I booked a service for 23-May-2022 wherein a professional visited my place and provided the service. During the service, the property was damaged due to which I faced multiple issues on television.

I have been following up with urban company since that day and after a month of mentally harassment and frustration, I was provided with a resolution to get it repaired and urban company would reimburse only upto Rs. 10, 000 and anything in excess of 10, 000 would have to be beared by me (even if that was due to urban professional).

The story does not end here, now that I have got the television repaired after going through the harassment by the urban company, I get to know something else. I am still waiting for the link to upload the invoice for which I paid 10, 449.
Firstly, I was not issued the correct invoice by the urban company, and received an invoice for 249 wherein I paid 10, 449. So this is when I got to know that urban company is not only messing up with the customers but also cheating the government by issuing invoices less than the actual service amount TO AVOID TAXES. I have the proof for all that I am saying and I will make sure that I get this escalated as well, through social media and consumer complaints. Thankfully, I paid the amount through digital mode, else the company would have refused the payment amount also. Additionally, I am now denied the reimbursement of the amount that I incurred and I am told that I would not even get the 10, 000 amount (which was promised earlier).

I booked a chimney cleaning service from urban company. Mr amjad faisal khan was appointed as the service guy. The chimney was in absolutely perfect working condition before it was operated upon. After the service, the sensors stopped working and a few lights are also not working. Mr amjad took the sensor out and also some 'pct board' from the top of the chimney and told me that he will get them fixed from somewhere and place it in the chimney. But even after around 7 days, the sensors and the lights are not working. Now, mr. Amjad told me that he can't do anything about the problem and i would have to get it fixed from the chimney's company. After that, another technician was assigned to fix the chimney. He also took the sensor and the pct board for 3 days. After that, he came back and put the board and the sensor back, but the problem has still not been resolved. Now the company is not responding to my complaints.

I have been informed to submit the bill to process the refund and I did that last week but still i haven't received any response from them.

Regards
Hemant

Water purifier was damaged by the technician while performing servicing. I am requesting for refund for my damaged parts. I have provided all the necessary details/quotation provided by the water purifier company for damaged parts. I am following up with customer care for weeks and months now to get my refund. I am not receiving any call backs or reply to my emails. Please help to get my issue resolved.

Beautician stole apple airpods on[protected]...when called her she refused...but she switched on the apple airpods today ie on[protected]... please resolve this issue...

Mr. Varun Khaitan
Mr. Raghav Chandra
Mr. Abhiraj Singh Bhal

Dear Sirs,

Hope you all are fine and safe post COVID Crisis.

I would like to bring to your kind knowledge of a serious issue with regards to what's actually happening at Ground Level in URBAN Company in Kolkata.
A week back I had booked a split AC Deep cleaning service from Urban Company in Kolkata.
They send a Technician at our House (AC Serviceman -SHAMIM SHEIKH -(+[protected].
This guy came and checked up our AC Compressor and suggested us to refill GAS for an AC which is less than 1 year old. I told him " I don't want to refill GAS, you just do the deep cleaning and close the chapter."
The guy kept insisting on my wife and mother and offered much lesser money to do the refilling if we do it directly from him and didn't ask for receipts.
We did not agree to his words.
I was busy packing my luggage as I was leaving for Abu Dhabi the next day.
Meanwhile my mother requested him to check another Window AC in one of our Bedrooms. He immediately opened the AC and took the circuit and said, he is leaving for the day. He will come back again the next day and fix the problem.
We paid him Rs 3000/- for this job, he refused to provide Bills. My mother was unaware that, for repairing another AC, we needed to book a call again from URBAN Company.
Again this Serviceman constantly insisted on repairing our AC without providing Bills for the same.
Today just within 10 days after repair, the AC Stopped working and the guy is not responding to his calls anymore.
At that time, we constantly asked him to provide us with a BILL but he bluntly refused. We stopped asking him since I had to travel the next day.
When the guy came to our House, he constantly insisted that my mother and wife give 5 star rating before he left our residence. Now my mother is not so literate and normally a very calm natured person. I did not have time to talk to him at that point of time and my wife gave him a Good Rating.

Sirs, with all due respect, I would like to inform you that, we are very happy with the services from URBAN Company and we have never faced any such issue from Urban Company ever be it in India or abroad.

I would earnestly request your kind self to look into this matter.
May that guy come and repair the AC for which he had not provided us any Bill.

Thanks
ABhishek Ghosh
Kolkata

Professional asked for extra pay for extra service and promised as well which will include in the invoice.
Now no one responding.

Team,

I was actively using my account with mobile number [protected]. However, I recently cancelled the mobile connection and tried to update my profile with my alternate number [protected]. Since it said account already exists, i tried logging in with this account. But now unable to log back into [protected] as i cannot receive OTPs anymore. Could you please assist in clubbing both the accounts? I have a premium membership through [protected] which i cannot access now.

Regards,
Vidya

On 11th May 22 I booked an electrician on Urban Company App to install Chandelier in my home. The person came and installed the Chandelier but after 26 days on 7th June 22 the Chandelier fell and broke on the floors, fortunately nobody was down there. It was not installed in the proper way . Immediately I raised a complaint in Urban Company and provided the pics and details as they asked and also it was under warranty of their service (30 Days). The following communication happened :
1. On 8th June your customer care asked for the pics, which I shared immediately
2. I followed up 5 times in the next few days but I did not get any proper reply.
3. After a couple of days they asked to upload the Bill (Chandelier Bill) which I uploaded immediately (Bill Amount : Rs 8200)
4. After a couple of days they called then said they will compensate only Rs 4200 because Bill does not have GST no etc.
5. Now they are saying they will not do anything because the service was valid for 72 Hours. As per your policy it was under warranty of 30 days.

On25th June, two employees o[censored]rban company came to my house for revisiting because my AC cooling was low. At the time of welding they burnt my outer unit, PCBs and all the wiring of inner n outer unit.
We have complaint about it but no action is taken yet

I got the heating coil, thermostats, the LEDs etc. got replaced on 23.apr.2021, by paying around Rs.2800/- and the technician claimed it will work for 3 to 4 years, but it failed in just 14 moths it self. Now I have get it replaced again spending the money

For 21st May, i booked service from urban company for exhaust cleaning and chimney cleaning. While cleaning the exhaust the professional damaged and item and it stopped working. It was committed to me by urban company team that I can buy a new exhaust and share the invoice and they will refund me for the cost incurred.

Now, when i am trying to raise a complaint, no one is responding to the complaint and tmi am not sure what to do now. It's not a huge cost item but companies can't keep on taking advantage of consumers like that.

I have booked the dining table cleaning from the UC and ended up spoiling up the entire table. It was an Italian marble table that they had used some harmful chemicals to clean, and the whole marble got spoiled because of that.
Now neither they are not responding nor are they interested in resolving the issue.

My refrigerator was damaged by the technician to such extent that now fridge company is denying warranty because of the repair done by the urban company's professional. I've raised this issue multiple times with the customer support but they're ignoring it. There's no help from Urban Company. The fridge had cost me almost ₹ 1 lakh which is now sitting idle in this extreme heat.

Hello Sir/Madam,

We booked urban company for plumber service. The person came and broke our tap. He is telling that he broke the inner pipe so now welding is required which will result into breaking of tiles. We said it was just a vicer change work and he created lot bigger problem. he has switched off his phone after he said he will come back after getting some instruments.

Urban company associate are not replying. They are not even calling back. The nodal officer number is just ringing. There is no email for griviences. Our whole kitchen is in water as water is still running due to broken pipe.

PLEASE HELP in to see

I had paid for a deep AC service via Urban clap with Service professional " Mr. Dhilip" had come and attended the service. After he had done the service, within a week time the AC had started malfunctioning.

As the AC is under warranty provided by Urban clap I had applied for the service warranty to rectify the issue. The same professional had come last saturday 18th june and observed that there is a gas leak which was causing...

Hello ALL, URBAN COMPANY AMC scheme is worst than ponzy scheme. They cheat in broad day light and no one comes are support in case there is an issue with appliance URBAN CHEATERS FRAUD...

I have an AC which was working very fine and did cooling perfectly fine. But there was some water leakage from the AC. And unfortunately i booked a water leakage service from the urban clap and your very unprofessional prasant tyagi got this job assigned. After the visit he was very keen to refill the gas and said ac required service and gas filling which i had denied that i dont need this service just stop the water leakage and then also he was trying to make us fool that there is gas leakage. Then i told him that if there was leakage then how it worked for last four months. Then he cleverly do some improper connection and cut the supply of compressor and put out all the gas. And then left and said do not switch on the ac for 1 hour and after 1 hour when I switched on the AC then Ac was not cooling and only fan was working not the compressor. Then I complained on the uc app and revisit was assigned to him again for 16.06.2022 and he then came and open up the ac and said i need one part which i left at home and i will come again at 5:00pm and left. After 5:00 pm I tried calling him again and again and he didn’t pick up the phone. Please check the pictures attached. In this heat i am at my home without my ac which was perfectly fine and i paid you for distorting my AC. This was a mistake. And now you had sent another technician rajan who came two days before and said i will come tomorrow and do the needful but still i am waiting

Hi,
This is regarding my upcoming Shop painting works which I chose to do with urban company thinking they will send highly professional team but to my shock this was the worst ever team one can imagine. Urban company will take full money in advance then send a waste team to the site and after wasting my 10 days also half work is also not done .. I have to open my shop this coming Sunday i.e. 19th June but as their painter wasted my 10 days now instead of helping me and understanding the gravity of the situation customer service is even more insensitive and immature team. Absolutely inhumane n irresponsible. After my 100 call back requests since 2 days they return one cal saying you are on priority and we will get back. Already they wasted my 48 hours . I told them 2 days back send a new efficient team of painters and finish my job in 2 days or refund my full money. But they are least concerned as they took entire money in advance. It’s a spam and fraud. They should be banned from the market. I need urgent help else I will go to police and court . Plz help it’s an emergency!
Richa
[protected]

Technician has taken my geyser on 31st May 2022.

Now nor the technician is picking the call nor Urban Clap is providing any support.

Technician has taken Geyser as well as 3000 rs as advance for repairing the geyser.