Urban Company Complaints & Reviews

We had utilised the sofa cleaning services from Urban company on 2nd July 12 pm. Please not the below on the services booked:

1. Partner arrived 1.5 hours late.
2. The schedule service of 2 hours was completed in 1 hour 20 mins.
3. The shampoo was still very much on the sofa and carpet which was highlighted to the partner.(refer image)
4. The partner claimed I have done my job-“ this is how it happens...

My AC was not cooling so I booked online gas refilling service o[censored]rban company that included the checking of leakage and filling of gas, on 29 June 2022. The technician visited on the next day and filled gas without proper checking of the leak and said everything was good to go. The next day again my AC stopped cooling and then when I called the technician he told me that there is leakage in the ac copper pipe but when asked to open the sealing of pipe and to find the leakage and fixing it he refused and asked for extra money for the same work and also asked to change whole pipe instead of finding the leak and fixing it. I have already paid 3049 rupees including the gas filling and the service charge and now I want the refund of the amount that I have paid to the company as I am very disappointed by the experience and I am not getting any proper response from their support team as well. Please help me in getting the refund of the amount I have paid so I can get the issue fixed from somewhere else as it is mentally exhausting to take constant follow-up regarding the service for which I have paid already and that has not yet been done.

Hi, I have done my AC service at home on May'22 last week and it was working fine for 1 month. Now my AC is not working.
Pl address the issue on priority
BY Mohanarangam-[protected]

This is in regard to the television service taken from the urban company wherein property was damaged by the professional at the time of service. I booked a service for 23-May-2022 wherein a professional visited my place and provided the service. During the service, the property was damaged due to which I faced multiple issues on television.

I have been following up with urban company since that day and after a month of mentally harassment and frustration, I was provided with a resolution to get it repaired and urban company would reimburse only upto Rs. 10, 000 and anything in excess of 10, 000 would have to be beared by me (even if that was due to urban professional).

The story does not end here, now that I have got the television repaired after going through the harassment by the urban company, I get to know something else. I am still waiting for the link to upload the invoice for which I paid 10, 449.
Firstly, I was not issued the correct invoice by the urban company, and received an invoice for 249 wherein I paid 10, 449. So this is when I got to know that urban company is not only messing up with the customers but also cheating the government by issuing invoices less than the actual service amount TO AVOID TAXES. I have the proof for all that I am saying and I will make sure that I get this escalated as well, through social media and consumer complaints. Thankfully, I paid the amount through digital mode, else the company would have refused the payment amount also. Additionally, I am now denied the reimbursement of the amount that I incurred and I am told that I would not even get the 10, 000 amount (which was promised earlier).

I booked a chimney cleaning service from urban company. Mr amjad faisal khan was appointed as the service guy. The chimney was in absolutely perfect working condition before it was operated upon. After the service, the sensors stopped working and a few lights are also not working. Mr amjad took the sensor out and also some 'pct board' from the top of the chimney and told me that he will get them fixed from somewhere and place it in the chimney. But even after around 7 days, the sensors and the lights are not working. Now, mr. Amjad told me that he can't do anything about the problem and i would have to get it fixed from the chimney's company. After that, another technician was assigned to fix the chimney. He also took the sensor and the pct board for 3 days. After that, he came back and put the board and the sensor back, but the problem has still not been resolved. Now the company is not responding to my complaints.

I have been informed to submit the bill to process the refund and I did that last week but still i haven't received any response from them.

Regards
Hemant

Water purifier was damaged by the technician while performing servicing. I am requesting for refund for my damaged parts. I have provided all the necessary details/quotation provided by the water purifier company for damaged parts. I am following up with customer care for weeks and months now to get my refund. I am not receiving any call backs or reply to my emails. Please help to get my issue resolved.

Beautician stole apple airpods on[protected]...when called her she refused...but she switched on the apple airpods today ie on[protected]... please resolve this issue...

Mr. Varun Khaitan
Mr. Raghav Chandra
Mr. Abhiraj Singh Bhal

Dear Sirs,

Hope you all are fine and safe post COVID Crisis.

I would like to bring to your kind knowledge of a serious issue with regards to what's actually happening at Ground Level in URBAN Company in Kolkata.
A week back I had booked a split AC Deep cleaning service from Urban Company in Kolkata.
They send a Technician at our House (AC Serviceman -SHAMIM SHEIKH -(+[protected].
This guy came and checked up our AC Compressor and suggested us to refill GAS for an AC which is less than 1 year old. I told him " I don't want to refill GAS, you just do the deep cleaning and close the chapter."
The guy kept insisting on my wife and mother and offered much lesser money to do the refilling if we do it directly from him and didn't ask for receipts.
We did not agree to his words.
I was busy packing my luggage as I was leaving for Abu Dhabi the next day.
Meanwhile my mother requested him to check another Window AC in one of our Bedrooms. He immediately opened the AC and took the circuit and said, he is leaving for the day. He will come back again the next day and fix the problem.
We paid him Rs 3000/- for this job, he refused to provide Bills. My mother was unaware that, for repairing another AC, we needed to book a call again from URBAN Company.
Again this Serviceman constantly insisted on repairing our AC without providing Bills for the same.
Today just within 10 days after repair, the AC Stopped working and the guy is not responding to his calls anymore.
At that time, we constantly asked him to provide us with a BILL but he bluntly refused. We stopped asking him since I had to travel the next day.
When the guy came to our House, he constantly insisted that my mother and wife give 5 star rating before he left our residence. Now my mother is not so literate and normally a very calm natured person. I did not have time to talk to him at that point of time and my wife gave him a Good Rating.

Sirs, with all due respect, I would like to inform you that, we are very happy with the services from URBAN Company and we have never faced any such issue from Urban Company ever be it in India or abroad.

I would earnestly request your kind self to look into this matter.
May that guy come and repair the AC for which he had not provided us any Bill.

Thanks
ABhishek Ghosh
Kolkata

Professional asked for extra pay for extra service and promised as well which will include in the invoice.
Now no one responding.

Team,

I was actively using my account with mobile number [protected]. However, I recently cancelled the mobile connection and tried to update my profile with my alternate number [protected]. Since it said account already exists, i tried logging in with this account. But now unable to log back into [protected] as i cannot receive OTPs anymore. Could you please assist in clubbing both the accounts? I have a premium membership through [protected] which i cannot access now.

Regards,
Vidya

On 11th May 22 I booked an electrician on Urban Company App to install Chandelier in my home. The person came and installed the Chandelier but after 26 days on 7th June 22 the Chandelier fell and broke on the floors, fortunately nobody was down there. It was not installed in the proper way . Immediately I raised a complaint in Urban Company and provided the pics and details as they asked and also it was under warranty of their service (30 Days). The following communication happened :
1. On 8th June your customer care asked for the pics, which I shared immediately
2. I followed up 5 times in the next few days but I did not get any proper reply.
3. After a couple of days they asked to upload the Bill (Chandelier Bill) which I uploaded immediately (Bill Amount : Rs 8200)
4. After a couple of days they called then said they will compensate only Rs 4200 because Bill does not have GST no etc.
5. Now they are saying they will not do anything because the service was valid for 72 Hours. As per your policy it was under warranty of 30 days.

On25th June, two employees o[censored]rban company came to my house for revisiting because my AC cooling was low. At the time of welding they burnt my outer unit, PCBs and all the wiring of inner n outer unit.
We have complaint about it but no action is taken yet

I got the heating coil, thermostats, the LEDs etc. got replaced on 23.apr.2021, by paying around Rs.2800/- and the technician claimed it will work for 3 to 4 years, but it failed in just 14 moths it self. Now I have get it replaced again spending the money

For 21st May, i booked service from urban company for exhaust cleaning and chimney cleaning. While cleaning the exhaust the professional damaged and item and it stopped working. It was committed to me by urban company team that I can buy a new exhaust and share the invoice and they will refund me for the cost incurred.

Now, when i am trying to raise a complaint, no one is responding to the complaint and tmi am not sure what to do now. It's not a huge cost item but companies can't keep on taking advantage of consumers like that.

I have booked the dining table cleaning from the UC and ended up spoiling up the entire table. It was an Italian marble table that they had used some harmful chemicals to clean, and the whole marble got spoiled because of that.
Now neither they are not responding nor are they interested in resolving the issue.

My refrigerator was damaged by the technician to such extent that now fridge company is denying warranty because of the repair done by the urban company's professional. I've raised this issue multiple times with the customer support but they're ignoring it. There's no help from Urban Company. The fridge had cost me almost ₹ 1 lakh which is now sitting idle in this extreme heat.

Hello Sir/Madam,

We booked urban company for plumber service. The person came and broke our tap. He is telling that he broke the inner pipe so now welding is required which will result into breaking of tiles. We said it was just a vicer change work and he created lot bigger problem. he has switched off his phone after he said he will come back after getting some instruments.

Urban company associate are not replying. They are not even calling back. The nodal officer number is just ringing. There is no email for griviences. Our whole kitchen is in water as water is still running due to broken pipe.

PLEASE HELP in to see

I had paid for a deep AC service via Urban clap with Service professional " Mr. Dhilip" had come and attended the service. After he had done the service, within a week time the AC had started malfunctioning.

As the AC is under warranty provided by Urban clap I had applied for the service warranty to rectify the issue. The same professional had come last saturday 18th june and observed that there is a gas leak which was causing...

Hello ALL, URBAN COMPANY AMC scheme is worst than ponzy scheme. They cheat in broad day light and no one comes are support in case there is an issue with appliance URBAN CHEATERS FRAUD...