Urban Company Complaints & Reviews

I booked a professional for repair of tv on 30 th May 2022. The urban company charged me for replacement of speakers and other charges. After a day, the same problem occured for which the technician told me that the speaker installed recently by him was not good so he will replace the same soon. On 11th june 2022, he replaced the speakers again. For some days, the same problem again occured.. Now when I connected with the customer support...

LAPTOP repair is done in urban company, charged 8000 but the problem is not solved, NOW customer care also not responding. please check issue and do the needful to avoid consumer forum complaint.

please refund my money...

One of my office AC wall spilt units was having the issue of low cooling and I got a booking done from the Urban Company app for AC repairs for 23rd Aug 22.
The UC technician who came, and investigated the AC for a few minutes, told me that there are multiple issues, including Gas topping up. I told him that the estimate is quite high and I would like to take a second opinion.
Instead of closing the case and charging for the...

AC repair is done in urban company, charged 4699 but the problem is not solved so again revisited the issue and said it cant be done by them and refund the amount of lg AC tech repair is done, now it is finished they are postponing the issue without giving any clarification on this issue...

I booked a pest control service on 3rd August, 2022. The cockroach removal is a two-stage process and after the first step, there is not too much change (i.e. there are still cockroaches).

The professional completed the first stage and a follow-up was scheduled for 15th August, 2022 (which was later resceduled to 17th August, 2022). The professional failed to show up despite his assurances and repeated calls.

We...

Hi Team,

This is to keep you update I had taken service on 21st March’2022 and urban clap technician had repaired my TV and given warranty for 1 year in urban clap receipt.but within 3 months my television was damaged and trying to connect with support team past 1 months onwards but finally I had received the call on today and received pathetic comments like if I have received the Urban Clap partner warranty so I need to...

I asked urban company customer support team, if i can book 5 laser session and take every session in different city and the said yes. So i booked 5 session for laser hair reduction when i was in kolkata and took one session there . Now i am in bangalore and trying to redeem 2nd session, but it is saying book in same city as original order. Its been 2 days, they have not resolved the issue....

Since 19th aug afternoon i have booked for salon work at 4.30pm. without intimation rescheduled for 22nd Aug, when i checked i rescheduled for 20th 9 a.m as it is showing availability in their website.but again they did not assign and rescheduled to 21st aug 1 pm. They don't have any direct no. To reach. The employees who are in chat session totally unprofessional.when i asked for compensation they denied when i asked to connect call to senior...

Hi UC,

I am in extreme frustration to share with you that my booking experience for UC Plumbing service has been such a horrible experience.

The plumber did the repairs and charged me Rs 5000.From the very next day I started facing issue with the repair he did to the flush tank. The flush tank was working properly before and he repaired it to increase the water flow.It did worked but now the tank is leaking...

July 31st they have attended AC issue mentioned that condenser problem. So they have removed both indoor and outdoor unit and taken for service. They have kept AC for almost 5 days. After 15 minutes it was observed that it is not functioning with Auto cut-off. Once again August 15th was attended. But still problem is continuing. But even AC is not working. Third time they have scheduled on 15th of August. Still now they are not responding...

I have contacted urban company for my TV repair, they visited and replaced backlight for 2500 Rs and given bill of 2200 only. After 3 days display got faulty and they revisited and taken my TV. It has been more than 10 days and now they are not giving responses, even not getting call from customer services and if by chance they call they will not response properly and disconnect the call....

My account was fixed on 7th Aug as there was some gas leak...but just in 2 days it stopped cooling...upon claiming warranty by urban company got to know that the coil is damaged however none of the previous professional told me about this...hence it must have gotten damaged during repair...I've got no callback from urban company...even after raising multiple requests...being a pm myself it is worst cx you can give...if this is not fixed I...

दिनांक. 12 अगस्त 2022

महोदय,
अवगत कराना है कि प्रार्थी गौरव त्यागी, भारत सरकार के Ministry Of Electronics & Information Technology के अन्तर्गत सीनियर टेक्निकल निदेशक के पद पर देहरादून में नियुक्त...

I am Urban Company Customer with registered mobile [protected]. I am having worst experience at this moment on Split AC cooling resolution issue, after paying 16000 INR to Urban Company no one bothers the resolve the issue and item is in Warranty.

1. On 22nd March 2022- Technician came and said gas needs to be filled - I asked him to verify the leakages - Verified, said no leakages - Charged INR 2500/-
2. On 12th June...

I have taken a service two weeks ago and I have not received any invoice yet. I am writing mails regularly to which I have got no response yet.

I am regretting my decision to service from urban clap as its so hard to get a simple invoice.

Please help me with invoice also please verify the invoice. The one provided on App is incorrect

Rgds
Jitender...

I have taken a service two weeks ago and I have not recieved any invoice yet. I am writing mails regulary to whivh I have got no response yet.

I am regretting my decision to service from urban clap as its so hard to get a simple invoice.

Please help me with invoice also please verify the invoice. The one provided on App is incorrect...

This is in regards to the Water Purifier which was sold by Urban Company not more than 3 Months back and i have been facing a lot of Issues and no one is ready to Help me.

I purchased this water Purifier in April this year and so far it has gone faulty at-least 4 times. Including Defects with Over Flowing, Lights Not working and now from the past 2 days RO is not functioning at all. I have raised a complaint 2 days back and...

Dear Urban Company Team,

Greetings of the day

This mail in regards to the Urban company services for AC has been taken from your portal on April 19th 2022 done by Mohd. Shahwez Asif.

After service we got the information that during service the PCB unit was destroyed while doing service by Water.

When the complaint for the same was raised to the urban company the company sent a...

I booked a service on 4th August. The Agent did not turn up. The status shows that Customer Cancelled, which is wrong. I did not cancel my booking....

Date: 25th June - first repair
18th July - second visit and confirmation that due to the negligence of the technician the appliance has been damaged.

Description: I had booked for my refrigerator repair and it was attended on 25th June. The repair was done and soon after another issue resurfaced. Water started leaking from all over the fridge. On 18th July another complaint was filed and same professional visited....