Urban Company Complaints & Reviews

Hi!

This is Archana. I would like to let you know that I had booked Warm Stress Relief Swedish Massage on 31st Dec 2022 at 09:30 am. However this order got confirmed and I had made payment of Rs 1368/-.

But then I got a call from your company that no one is available and the order was cancelled from your side. But till yet I have not got the refund. No doubt your company is providing good services but this is very unprofessional that you had confirmed my order and then cancelled it. Not expected this from your side. I was even forgot about the refund but when I was about to book a massage for today then only I remembered that I had not got my refund.

Kindly do the needful as soon as possible. If refunded then you can share the UTR details.

I had just booked deep cleaning for 4 ACs. The company technician took charges for 4 ac gas refill plus condenser coil repair which was neither done nor necessary.

Id block kar diya hai urban company ka tinnarinnar

UC cleaning person damaged the fridge while cleaning and the cooling oil has spilled and fridge not working.

Service person says will cost 5500+ labour charges . Raised a complained and waiting for 5 days now without resolution

I have requested for a Laptop Service on 10.03.2023.
Date of Incident: 10.03.2023
Client Number: [protected]

Full Description of the Incident: Technician named Sikander was assigned for the Services. Technician visited my place and opened the laptop and quoted higher Cost Estimation. I have also asked the charged for the Transfer of data from the Hard Disk to some other Laptop, for which he quoted around INR 1500-INR 2000 charges.
I have decided to not to continue and asked the Technician to re-fit the Laptop.
Now 3 days back when i took the Laptop to some other Technician for data Transfer, to my utter surprise, i have been informed that Hard Drive is missing in the Laptop.
I chasing this with Urban Company Executives (Shubham Biswas, Barisha Muzayyan and Rakhi Kumari) but didn't get any responsible approach. The behavior of Rakhi Kumari is vey unprofessional and rude, which is not at all acceptable to doesn't give me any motivation to continue to avail the Services from Urban Company.
The Data is very much important for me and i request for the strict action against the Urban Company and its above quoted officials.

Regards,
Jaideep Maheshwari
Advocate
Supreme Court of India

We have been duped by one of your AC repair men.
This request was made for getting new AC flaps.
The guy took our AC flaps, told us he needs the same to buy the new ones.

Now he hasn't returned our flaps, neither he is picking our calls.
It's been a month

The guys who came were...

Fahrukh
( [protected] )
and Razak ( [protected] )

They asked us to cancel the appointment after taking the flaps. He said new request will be created once he gets the new flaps.

I have booked the split a/c service for today 27 apr 23 but till now no body came and contacted can you please check and let me know.

D-12, mjr platina
kudlugate junction
hosur main road
bangalore- 560068
v.S.Ramesh
[protected]
ramesh.[protected]@gmail.Com

I had got 3 AC's serviced. Couple of hours later, the indoor unit fell on Parent's head while they were sleeping. It was a nightmare, they are still in shock, mental trauma.

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase new AC because of them...I really want to tell people think before taking any service from urban company. They are very very unprofessional when something wrong happens from their side. I want to register my complaint and claim my refund of 48 thousand which is my loss.

Urban Company I had worst experience with them in taking AC service, their professional has broken my 2 AC and took 8000 rs and now I am complaining and asking for refund, , they are saying that professional is saying our AC was broken already before they serviced so they cannot refund money. This really shows about Urban company that they don't believe in customer who spent money and bear loss and I my loss is of 48k as I have to purchase new AC because of them...I really want to tell people think before taking any service from urban company. They are very very unprofessional when something wrong happens from their side. Worst experience. I want to register my complaint and claim my loss of 48 thousand.

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window a/c only )

- After 9th March till 20th March'23, weather changed and feels like winter again, the A'/c was off for 20 days.
- A/c utilization started from 31st March
- 20th April, I found A/c stopped colling and there was ice freezing on cooling coil.
- I called the same technician (Naseem), he said he will visit tomorrow (21Apr'21), i suffered the whole night without A/c.
Next day on 21Apr'21 Naseem did not visit and not pick the call again.
- I connected with Urban company help center, they said they can't do anything because the service warranty was for 30 days only, and the warranty period lapsed.
- I explained that the A/c was not used due to weather conditions, but they said they can't do anything now.

How it is justified that just in 10-15 days after warranty time, the product stopped working.
- Don't the urban company want to know that what is the actual fault,
- Do the material used for repair was of low quality or good.
- Do the leakage is from same hole which was repaired by technician or from anywhere else.
- Can't they arrange a re-visit for fault checking.
- Generally, all the companies are giving warranty for 3~6 months.
On what basis the urban company fixed thirty days warranty in their policy.
Don't they have confidence of 3 months durability of their work.
What is the criteria of fixing these 30 days.

Invoice no. : UCIC[protected]
INVICE NO. : PIN[protected]
INVOICE DATE : 09 MARCH 2023

Name - Mukesh Malhotra
Contact - [protected]
Area - Delhi -110009

- 09th March'23 - A/C service was scheduled
The technician (Naseem) visited and informed about Gas Leakage in my window A/c.
I gave my consent for A/c repair and gas filling.
The technician charged for cooling coil repair 500 + Service 499 + Pin Valve 50 + Gas Filling 2500 at the end of the day, after completion of this job. (Apart from this he had repaired another A/c (split ac), currently I am discussion about window a/c only )

- After 9th March till 20th March'23, weather changed and feels like winter again, the A'/c was off for 20 days.
- A/c utilization started from 31st March
- 20th April, I found A/c stopped colling and there was ice freezing on cooling coil.
- I called the same technician (Naseem), he said he will visit tomorrow (21Apr'21), i suffered the whole night without A/c.
Next day on 21Apr'21 Naseem did not visit and not pick the call again.
- I connected with Urban company help center, they said they can't do anything because the service warranty was for 30 days only, and the warranty period lapsed.
- I explained that the A/c was not used due to weather conditions, but they said they can't do anything now.

How it is justified that just in 10-15 days after warranty time, the product stopped working.
- Don't the urban company want to know that what is the actual fault,
- Do the material used for repair was of low quality or good.
- Do the leakage is from same hole which was repaired by technician or from anywhere else.
- Can't they arrange a re-visit for fault checking.
- Generally, all the companies are giving warranty for 3~6 months.
On what basis the urban company fixed thirty days warranty in their policy.
Don't they have confidence of 3 months durability of their work.
What is the criteria of fixing these 30 days.

Invoice no. : UCIC[protected]
INVICE NO. : PIN[protected]
INVOICE DATE : 09 MARCH 2023

I had called urban Company for washing machine repair. The only issue was water not draining out. The technician checked and said the drain pipe has to be replaced and PCB has to be repaired. He removed the panel for repairing the PCB. I asked him if there was any other issue and he told me to not worry as the machine was perfect otherwise. He also said that Siemens machines are the most silent machines. I paid Rs.4428/- including labour charges. When he got the part back it was badly scratched for which UC compensated with 1000 UC credits. The service technician did not wait for the full cycle and said it’s working fine now. I had a prior commitment and when I got back I started the washing machine when it started making a weird noise. They sent another technician who now tells me that the drum assembly needs to be replaced which will cost me Rs.8500/- This problem arose after the first service guy replaced and serviced the said parts. If there was a drum issue why did he not say earlier when he came to check. Instead he told me the machine was absolutely fine.
When I called UC they are not ready to understand and the representative is telling me that the only thing he can say is I have to pay for it. They are asking for time to look into it when I insisted but I’m very certain they will go beyond the warranty period and then say sorry we can’t do anything. All I am saying is that the machine was in excellent condition and was damaged during service and why should I have to pay for something which is not my fault.

Nighmare with urban company : cheated
in public interest i may inform all never ever take services o[censored]rban company. They are cheated their customers and taking no pains of their customer’s issues, complaints and query. Recently i have opted their service for aircnditioner service (gas filling job). First their technician filled gas in my ac, got leaked, reasign again by urban company, in his second visit he damaged my airconditioner and spoiled it totally. He broke condensor, tear and tore cooling coil cable. Before it came to my notice that my ac got damaged, urban company initiated refund of rs. 3000.00 against gas filling charges without any delay, thus it shows very clearly that they know what their technician did with my ac. When i register complaint for the damages rs. 10000.00, they refused it to honour, neither they are interested to hear anything from customer nor they take any responsibility of their technician. In their mobile application what they did and do is assign a new executive every half an hour and every time every person just asked “may i help you”, nothing else.
“beware of these cheaters and fraudsters”

Urban company took upfront charges and now not fulfilling the service. Everyday they ask me to re-schedule the service. There is no support what soever. No way to reach their support. On Twitter i tried to reach them, it looks like they only entertain the positive comments about the service. No response to my tweets. If i cancel the service because you are not able to fulfill then still i will be charged for the same. Why don't they pay the compensation for not providing the service and refund. This is PURE BROAD DAYLIGHT FRAUD.

Booked for Pest control today Apr 17th 11 am.
It is highly annoying to get a last minute cancelled booking update when you are waiting at home only for this service. There is no customer care number also to reach which is so terrifying that such a big company has no customer care service, highly disgusting.
Also automatically company is rescheduling it to any rubbish timings without even discussing with customer, then why do you take our contact information if there is going to be 0 professionalism and 0 communication from the company side?

I was assigned a professional for 8-10am this morning and I got a call at 8.45 that this is not possible and to choose alternative slot. That is not available till Wednesday.

This is vey upsetting. Why do you take payments before servicing then! I do not think I can trust Uraban Company any more

My parents had booked an AC servicing for April 14, however, the technicians totally damaged the air conditioner unit and as a solution took the unit with them to have it repaired. They brought it back and were almost demanding to be paid for the repairs. Worst part is that the AC still remains broken and dysfunctional.
My parents are retired and seniors, with technology-related challenges.
Why would urban company not have a toll free number? It is not senior user friendly at all. The most disappointing and annoying experience ever!

HI
Few days ago i had used Urban company professional service for my AC. The person was disgusting, he has put his bad fingerprints on my wall, AC is not working anymore.
I need urgent help

I have got my AC service done by Urban Clap on Feb 27, 2023. They have sent a inexperience technical guy who didn't even cleaned the outdoor machine. From that time I was facing the cooling issues with AC. Later they have asked me to book again for the AC repair. The other technical guy did the entire cleaning of outdoor. Now it is working fine. But,

1. The AC deep clean service includes Outdoor machine cleaning as well, then why the first technician ignored it?

2. Because of the first point I had to face issues in midnight's in the summer time.

3. I have been asked for a call back and the response from the team is pathetic, they are not at all interested to listen to the customers issues.

Hence, people should think before booking the AC service from Urban Company.