Urban Company Complaints & Reviews

Its been a week uc executive has taken an advance amount of 1500 from us and taken our washing machine display part to get it repair but no response from their side since a week just they are diverting service one to two and two to three...and not resolving even the person is not picking up our call since 3 days.i want to complaint against them about this issue....

Ill jus say it in a simple way, you people spoiled my machine and i need a refund but you promised me to do so and took my a/c no ifsc code but never refunded i got a call on the 1st of July 2022 today is the 12th of July and no refund done that means you people are fooling around and you think all customers are fools. No bank takes this much time to refund please give my money which I wasted because o[censored]rban Company....

While my mother was making the booking Urban Company added membership by default to the bill without asking for permission.

When asked to cancel the booking and the membership they denied saying membership is non refundable....

Complain was lodged on 16 May 2022 but assigned professional didn't reach as yet when was called he misbehaved....

I had purchased appliance warranty plan on Feb'22 for a Daikin AC. That AC stopped working on 6th Jul 22. I had raised a claim under warranty on the same day. App stated our team will call you back in 30 mins. But god only knows when that 30 mins will come. Worst part is there no option of contacting Customer care directly, it is that they will call you as per their leisure & you have to wait. I am raising claims intermittently since last...

I have booked service for my sofa cleaning and the professional has used some chemical which destroyed the whole leather of my Durian Philly sofa of 1 lakh. Now repair cost is 35K and as per complaint given to company they have damage policy of 10K. Now let me know who will bear the cost. This is height o[censored]n-professionalism.

I have already done complaint to UC but nothing has been done so far. its been more than 2 weeks now.br...

Absolutely rubbish service, professional broke the tap & left it broken. Ruined the tiles, fixtures, and door with acid used for cleaning.

There were fumes & horrible smells while he was cleaning the bathroom.

serviced was booked of 5 July & same afternoon complaint was raised with UC & ever since then they been of no use. They are not ready to send another professional to fix the problem & they have no other...

Got a service for bathroom cleaning on June 22nd.The professional damaged my products(shower head, rod and hand shower set). Hand shower he has broken it.Tech team is giving an info to send mail . Sent mail on July 27th. No reply till now .Followed up via mail no reply.
One of the agent gave transaction id 47228558 which turned out to be fake when contacted bank. One agent told to reupload the pics and have done it .The agent missed...

We had utilised the sofa cleaning services from Urban company on 2nd July 12 pm. Please not the below on the services booked:

1. Partner arrived 1.5 hours late.
2. The schedule service of 2 hours was completed in 1 hour 20 mins.
3. The shampoo was still very much on the sofa and carpet which was highlighted to the partner.(refer image)
4. The partner claimed I have done my job-“ this is how it happens...

My AC was not cooling so I booked online gas refilling service o[censored]rban company that included the checking of leakage and filling of gas, on 29 June 2022. The technician visited on the next day and filled gas without proper checking of the leak and said everything was good to go. The next day again my AC stopped cooling and then when I called the technician he told me that there is leakage in the ac copper pipe but when asked to open the...

Hi, I have done my AC service at home on May'22 last week and it was working fine for 1 month. Now my AC is not working.
Pl address the issue on priority
BY Mohanarangam-[protected]...

This is in regard to the television service taken from the urban company wherein property was damaged by the professional at the time of service. I booked a service for 23-May-2022 wherein a professional visited my place and provided the service. During the service, the property was damaged due to which I faced multiple issues on television.

I have been following up with urban company since that day and after a month of mentally...

I booked a chimney cleaning service from urban company. Mr amjad faisal khan was appointed as the service guy. The chimney was in absolutely perfect working condition before it was operated upon. After the service, the sensors stopped working and a few lights are also not working. Mr amjad took the sensor out and also some 'pct board' from the top of the chimney and told me that he will get them fixed from somewhere and place it in the chimney....

I have been informed to submit the bill to process the refund and I did that last week but still i haven't received any response from them.

Regards
Hemant...

Water purifier was damaged by the technician while performing servicing. I am requesting for refund for my damaged parts. I have provided all the necessary details/quotation provided by the water purifier company for damaged parts. I am following up with customer care for weeks and months now to get my refund. I am not receiving any call backs or reply to my emails. Please help to get my issue resolved....

Beautician stole apple airpods on[protected]...when called her she refused...but she switched on the apple airpods today ie on[protected]... please resolve this issue......

Mr. Varun Khaitan
Mr. Raghav Chandra
Mr. Abhiraj Singh Bhal

Dear Sirs,

Hope you all are fine and safe post COVID Crisis.

I would like to bring to your kind knowledge of a serious issue with regards to what's actually happening at Ground Level in URBAN Company in Kolkata.
A week back I had booked a split AC Deep cleaning service from Urban Company in Kolkata.
They send...

Professional asked for extra pay for extra service and promised as well which will include in the invoice.
Now no one responding....

Team,

I was actively using my account with mobile number [protected]. However, I recently cancelled the mobile connection and tried to update my profile with my alternate number [protected]. Since it said account already exists, i tried logging in with this account. But now unable to log back into [protected] as i cannot receive OTPs anymore. Could you please assist in clubbing both the accounts? I have a premium membership through...

On 11th May 22 I booked an electrician on Urban Company App to install Chandelier in my home. The person came and installed the Chandelier but after 26 days on 7th June 22 the Chandelier fell and broke on the floors, fortunately nobody was down there. It was not installed in the proper way . Immediately I raised a complaint in Urban Company and provided the pics and details as they asked and also it was under warranty of their service (30...