Urban Company Complaints & Reviews

Dear Urban Company
I have taken the painting service from your team. It’s not even been 15 days after the painting. My previous issues were visible in painting like dampness and cracks in wall.
I called your representative you executive did the survey, he told me to get back on this. Now after 15-20 days your executive is telling me it doesn’t comes under warranty. What kind of service are you providing, I could have taken the service from some local painter if they would have resolved my issue.
My issue is same even before and after painting. During the time of the painting your executive told me it will 1 year warranty now what the hell is wrong with your team, are you a bunch of amateurs doing the paintings because by looking at painting it looks like it. Even the survey was done by your team now why should i bear the consequences of your poor services ?
No one is responding my complaints are getting closed with out even providing the resolutions. Please look into it
It's been 3 months of following up and no one is responding to my complaints

My split ac was serviced by urban company on 28th aug, 2022. During servicing the swing motor got damaged by the service man..He assured me the part will be replaced free of cost by urban company.Next day...another technician came for changing the part..As my ac is brand new and Hitachi make, I asked him to install the original part and show me the bill as proof. BUT HE DENIED AND WENT AWAY SAYING TOMORROW HE WILL COME TO CHANGE THE PART...From...

It all started with a complaint of a foul smell in the water. The customer called for a service and found out that the tap water is very clean and hence the TDS has dropped to 4. So either you buy a TDS controller or wait for a few days if the taste gets better.

While the technician Sanjay Patel was servicing the customer heard a sound and the machine stopped working. The technician had no clue what he was doing. The customer told him that the main switch has tripped. The sound in the machine was of the adaptor. The adaptor was damaged. The technician very smartly put a used faulty adaptor saying that I have replaced it from my end without informing the company about it. Now according to the company rules the adaptor or any product that is damaged during the service has to be replaced by the company.

The next day the customer's machine stopped working. It turned out that the faulty adaptor has stopped working further damaging the machine. The customer filed a complaint and the company agreed to pay for damages and sent a new technician.

The new technician Pradeep Pandey informed us about the faulty adaptor that was replaced by the previous technician. He guided the customer well and did the service free as the company had asked him to do, but asked us to replace all the filters. Pradeep replaced all the filters and asked the customer to pay 2200 cash.

The customer paid 2200 in cash but there was a pending amount of 1306 to be borne by the company as they promised. It included adaptor and service charges. Pradeep asked us not to close the service as the company usually does not pay the technician in certain cases. The customer agreed and did as told. Now the services given by the technician came under UC Warranty for the next 3 months.

The next day the machine stopped working and the customer once again called the same technician to check the problem. The technician said your motor is now damaged and it will be covered under UC Warranty. The customer said to please replace it asap as there is no drinking water. So he dialed the Urban Company and showed them on video the condition of the machine and how the motor was not working. The company denied changing the motor. From there on the customer is being denied the service and no one is agreeing to even listen to the concern. The customer has begged the technician as well as the Urban Company but there is no one who is listening. The cost of the pump is Rs 1900 plus Rs 350. The customer has to bear all the losses.

After 2 days company tried to compensate with 500 credits in the customer's wallet and apologized for the suffering customer had to face. But 500 can only be used on a new booking and the customer has to pay for a new motor pump in any case.

The customer already paid Rs 350 twice for service, Rs 2200 for the filters, and now had to pay around 2200 more for the motor that has been damaged by the company's faulty adaptor replacements.

The customer has now reached out to us to write an article about what he has to go through for just complaining about the foul smell. He has shared the entire video chat with us. How he had to talk to more than 25 people on call and chat and explain the same thing to everyone every time without getting a solution. We have advised him to file a complaint in the consumer forum i[censored]rban Company doesn't respond to the article tags on social media.

I have taken the service on 30th November 2021. At that time their professional change the part(valve) (which was working but having some leakage) with the new one. But the new one was having some issue so the professional dismantled old part and used one small part of it with new valve. In a way he damaged our old part which was working but with little leakage and now we can't use that. So, with this the new one started working fine. But...

Hello Team,

I bought membership for a year of amount 299/- on 27 August 2022 at 11:22 pm.

But my membership is still not updated even when I connect with the customer support they said that they did not receive any amount, Also when i ask them to check from your back end they put my call on hold thrice for approx 30 minutes.

I asked them if you didn’t get any amount if you are not able to find any transaction so please mail me on my registered email or give me refund return reference no. So that i can go back and check with the payment merchant. They simply denied.

I need the corrective action or I will complaints against this incident with you .

Below is the snapshot for your reference.

Hope you will revert me back ASAP.

Regards
Supriya Rani

I took the ac gas charging service in July month and the technician looks temporary resolved the issue. I took the insurance service with UC .

Now again I am facing cooling issue with ac and in last 4 days tried to connect with UC customer care through app but they are not responding.

I am really unsatisfy with the service they are providing .

Please don't use this kind of online service app. They are only for money.

Please use the service from local technician. These branded companies are only for rich people not for common man.

Home cleaning service worth 8000 was booked for 29/08/2022.
Professional left cleaning disc unmanned which crashed into our expensive SONY TV, the repair of the same is costing a whopping 60000!
On top of this, UC is not working on complaint or has sent a confirmation or progress report of my complaint. Shabby service, damaged appliance and no customer grievance redressal. A refund as well as a compensation for the damages is a must from UC for this horrible experience.

I tried to make payment via gpay and amount 399/- got debited but membership was not renewed

31.7.22 I booked Urban company for service which my working washing machine not started means power on but washing not started

One UC person came on that day and he said there was a sensor problem and it cost around 1500 . Then he collected 500rs from me and said tomorrow will fix the issue

1.8.22 he came with some sensor and install and then also it is not working then he said circuit board problem I will fix...

I booked a professional for repair of tv on 30 th May 2022. The urban company charged me for replacement of speakers and other charges. After a day, the same problem occured for which the technician told me that the speaker installed recently by him was not good so he will replace the same soon. On 11th june 2022, he replaced the speakers again. For some days, the same problem again occured.. Now when I connected with the customer support...

LAPTOP repair is done in urban company, charged 8000 but the problem is not solved, NOW customer care also not responding. please check issue and do the needful to avoid consumer forum complaint.

please refund my money

One of my office AC wall spilt units was having the issue of low cooling and I got a booking done from the Urban Company app for AC repairs for 23rd Aug 22.
The UC technician who came, and investigated the AC for a few minutes, told me that there are multiple issues, including Gas topping up. I told him that the estimate is quite high and I would like to take a second opinion.
Instead of closing the case and charging for the visit, he cancelled the request.
I rebooked from the urban company once again for the following day, ie..24th Aug 22.
The 2nd partner who came investigated the AC thoroughly and the following were his observations:
1. The AC has been tempered by the 1st technician from UC
2. He has removed a few wires and parts essentially to make the AC malfunction
3. He has damaged the capacitor
4. He has loosened the nut, and inlet for the gas chamber, so the gas leakage can take place

I immediately arranged for a call back from UC, and got a call back after 35 mins, although the app showed a time max of 15 mins.
I explained the issue to the agent, made him speak with the 2nd technician, and asked him to resolve this. He said he WILL NOT be able to resolve this and I have to pay for the repairs. He said he will send me a link where I can upload the evidence (?) for them to investigate. The link never came.

I was left with no option but to get my AC repaired at a cost of Rs. 3050.
I want a 100% refund for the damages and compensation for mental harassment.

I have all the evidence to prove my case.
This is a serious case o[censored]nethical practice, theft and fraud.
If the Urban Company is unable to resolve a genuine case, I will be considering my legal options.

AC repair is done in urban company, charged 4699 but the problem is not solved so again revisited the issue and said it cant be done by them and refund the amount of lg AC tech repair is done, now it is finished they are postponing the issue without giving any clarification on this issue...

I booked a pest control service on 3rd August, 2022. The cockroach removal is a two-stage process and after the first step, there is not too much change (i.e. there are still cockroaches).

The professional completed the first stage and a follow-up was scheduled for 15th August, 2022 (which was later resceduled to 17th August, 2022). The professional failed to show up despite his assurances and repeated calls.

We tried contacting Urban Company customer care several times and were told that the case was being passed on to the escalation team, being promised a resolution in 24 hours. To date, we have not got any resolution to the issue.

This is terrible customer service and a first in my experience with Urban Company. I'm surprised but hoping for a prompt resolution.

Hi Team,

This is to keep you update I had taken service on 21st March’2022 and urban clap technician had repaired my TV and given warranty for 1 year in urban clap receipt.but within 3 months my television was damaged and trying to connect with support team past 1 months onwards but finally I had received the call on today and received pathetic comments like if I have received the Urban Clap partner warranty so I need to talk with technician not Urban Clap company so they are forcing the ticket to close their side. It means if I have purchased the Samsung mobile, within warranty if any damage is there so we will not go to Samsung service care, so as per Urban clap support team we need to go shop where had I purchased the mobile.

Regards,
Suchitra Mallick

I asked urban company customer support team, if i can book 5 laser session and take every session in different city and the said yes. So i booked 5 session for laser hair reduction when i was in kolkata and took one session there . Now i am in bangalore and trying to redeem 2nd session, but it is saying book in same city as original order. Its been 2 days, they have not resolved the issue....

Since 19th aug afternoon i have booked for salon work at 4.30pm. without intimation rescheduled for 22nd Aug, when i checked i rescheduled for 20th 9 a.m as it is showing availability in their website.but again they did not assign and rescheduled to 21st aug 1 pm. They don't have any direct no. To reach. The employees who are in chat session totally unprofessional.when i asked for compensation they denied when i asked to connect call to senior they said there are no senior.False promises made i was asked to check classic option if in prime professional not available.they are not fit for cm service being such a reputed brand.worst experience for 2nd time.need appropriate action against that employee who said their are no senior to whom I can talk but I listened behind their clappings are going on. My call was put on mute and nobody answered.total harrasment by sanjana bhatt

Hi UC,

I am in extreme frustration to share with you that my booking experience for UC Plumbing service has been such a horrible experience.

The plumber did the repairs and charged me Rs 5000.From the very next day I started facing issue with the repair he did to the flush tank. The flush tank was working properly before and he repaired it to increase the water flow.It did worked but now the tank is leaking like anything.

When i raised a Revisit request he shared my his pics and informed that hes not well.So I waited for the UC to arrange an another professional but to my surprise no one called and the one who called just told me to wait.

I have raised Several tickets but no solution has been provided. I want to share some of the pics as it did not went through on your application.Please see attached, the pictures of the professional, the repair the leakage and the incessant behavior of customer care executive demonstrated in the chat screenshot.

If no solution would be provided so I will be forced to take a legal recourse!

Thank you for your understanding

UTKARSH MAMGAIN

July 31st they have attended AC issue mentioned that condenser problem. So they have removed both indoor and outdoor unit and taken for service. They have kept AC for almost 5 days. After 15 minutes it was observed that it is not functioning with Auto cut-off. Once again August 15th was attended. But still problem is continuing. But even AC is not working. Third time they have scheduled on 15th of August. Still now they are not responding both technician and urban company. Since the warranty period is until 2nd October. The response o[censored]C makes me very stressed. I need justification for this issue.

I have contacted urban company for my TV repair, they visited and replaced backlight for 2500 Rs and given bill of 2200 only. After 3 days display got faulty and they revisited and taken my TV. It has been more than 10 days and now they are not giving responses, even not getting call from customer services and if by chance they call they will not response properly and disconnect the call....