Urban Company Complaints & Reviews

I booked a pest control service on 3rd August, 2022. The cockroach removal is a two-stage process and after the first step, there is not too much change (i.e. there are still cockroaches).

The professional completed the first stage and a follow-up was scheduled for 15th August, 2022 (which was later resceduled to 17th August, 2022). The professional failed to show up despite his assurances and repeated calls.

We tried contacting Urban Company customer care several times and were told that the case was being passed on to the escalation team, being promised a resolution in 24 hours. To date, we have not got any resolution to the issue.

This is terrible customer service and a first in my experience with Urban Company. I'm surprised but hoping for a prompt resolution.

Hi Team,

This is to keep you update I had taken service on 21st March’2022 and urban clap technician had repaired my TV and given warranty for 1 year in urban clap receipt.but within 3 months my television was damaged and trying to connect with support team past 1 months onwards but finally I had received the call on today and received pathetic comments like if I have received the Urban Clap partner warranty so I need to talk with technician not Urban Clap company so they are forcing the ticket to close their side. It means if I have purchased the Samsung mobile, within warranty if any damage is there so we will not go to Samsung service care, so as per Urban clap support team we need to go shop where had I purchased the mobile.

Regards,
Suchitra Mallick

I asked urban company customer support team, if i can book 5 laser session and take every session in different city and the said yes. So i booked 5 session for laser hair reduction when i was in kolkata and took one session there . Now i am in bangalore and trying to redeem 2nd session, but it is saying book in same city as original order. Its been 2 days, they have not resolved the issue....

Since 19th aug afternoon i have booked for salon work at 4.30pm. without intimation rescheduled for 22nd Aug, when i checked i rescheduled for 20th 9 a.m as it is showing availability in their website.but again they did not assign and rescheduled to 21st aug 1 pm. They don't have any direct no. To reach. The employees who are in chat session totally unprofessional.when i asked for compensation they denied when i asked to connect call to senior they said there are no senior.False promises made i was asked to check classic option if in prime professional not available.they are not fit for cm service being such a reputed brand.worst experience for 2nd time.need appropriate action against that employee who said their are no senior to whom I can talk but I listened behind their clappings are going on. My call was put on mute and nobody answered.total harrasment by sanjana bhatt

Hi UC,

I am in extreme frustration to share with you that my booking experience for UC Plumbing service has been such a horrible experience.

The plumber did the repairs and charged me Rs 5000.From the very next day I started facing issue with the repair he did to the flush tank. The flush tank was working properly before and he repaired it to increase the water flow.It did worked but now the tank is leaking like anything.

When i raised a Revisit request he shared my his pics and informed that hes not well.So I waited for the UC to arrange an another professional but to my surprise no one called and the one who called just told me to wait.

I have raised Several tickets but no solution has been provided. I want to share some of the pics as it did not went through on your application.Please see attached, the pictures of the professional, the repair the leakage and the incessant behavior of customer care executive demonstrated in the chat screenshot.

If no solution would be provided so I will be forced to take a legal recourse!

Thank you for your understanding

UTKARSH MAMGAIN

July 31st they have attended AC issue mentioned that condenser problem. So they have removed both indoor and outdoor unit and taken for service. They have kept AC for almost 5 days. After 15 minutes it was observed that it is not functioning with Auto cut-off. Once again August 15th was attended. But still problem is continuing. But even AC is not working. Third time they have scheduled on 15th of August. Still now they are not responding both technician and urban company. Since the warranty period is until 2nd October. The response o[censored]C makes me very stressed. I need justification for this issue.

I have contacted urban company for my TV repair, they visited and replaced backlight for 2500 Rs and given bill of 2200 only. After 3 days display got faulty and they revisited and taken my TV. It has been more than 10 days and now they are not giving responses, even not getting call from customer services and if by chance they call they will not response properly and disconnect the call.

My account was fixed on 7th Aug as there was some gas leak...but just in 2 days it stopped cooling...upon claiming warranty by urban company got to know that the coil is damaged however none of the previous professional told me about this...hence it must have gotten damaged during repair...I've got no callback from urban company...even after raising multiple requests...being a pm myself it is worst cx you can give...if this is not fixed I am taking this to the consumer court...and it will be a lot more than just 10k

दिनांक. 12 अगस्त 2022

महोदय,
अवगत कराना है कि प्रार्थी गौरव त्यागी, भारत सरकार के Ministry Of Electronics & Information Technology के अन्तर्गत सीनियर टेक्निकल निदेशक के पद पर देहरादून में नियुक्त है ।

-- मैंनेे 28 जून 2022 को प्रथम बार आपके प्रतिनिधि श्री अतहर खान से अपना Voltas एसी ठीक कराने के लिये विडियो सलाह ली थी और एसी इंजीनियर की सर्विस बुक कराई थी ।

---तदानुसार दिनांक 29 जून 2022 को आपके अधिकृत इंजीनियर श्री संतोष कुमार द्वारा मेरे खराब पड़े वोल्टास एसी को चेक कर Crack फ्रेल नट को बदला गया व उसमें गैस फिलिंग की गई । एसी 4–5 दिन सही चला उसके बाद उसकी कृलिंग फिर से कम हो गई ।

---इसकी शिकायत पुन:आपके एप पर की गई । 6 जुलाई 2022 श्री संतोष कुमार ने दोबारा Revisit कर एसी में गैस लीक पाया और फिर से गैस भर दी । एसी लगभग एक सप्ताह ठीक चला उसके बाद फिर से कूलिंग कम हो गई ।

---एक बार फिर से आपके एप से सम्पर्क करने पर मुझे बताया गया कि इस बार किसी सीनियर इंजीनियर को भेजा जायेगा लेकिन अभी स्लाट खाली नहीे है । कई बार सम्पर्क करने पर आपके प्रतिनिधियों द्वारा लगातार यही बताया जाता रहा कि सीनियर इंजीनियर के स्लाट खाली नहीं है । और साथ ही यह सलाह भी दी गई आप अपने गैस फिलिगं के पैसे वापिस ले लें और फ्रेश शिकायत करें । मुझे यह भी बताया गया कि आपकी 60 दिन की आापकी वांरटी 28 अगस्त 2022 तक है । और यदि सर्विस के दौरान आपके एसी के किसी पार्ट को नुकसान हुआ होगा तो उसका 10000 तक का कवर रहेगा । मैंने उक्त आश्वासन प्राप्त होने पर आापके प्रतिनिधि को गैस के पैसे लौटाने की सहमति दे दी गई ।
---मैने पुन: 8 अगस्त 2022 को आपके एप पर एसी की कुलिंग की फ्रेश शिकायत बुक कराई । दिनांक 9 अगस्त 2022 को एक बार फिर आपके अधिकृत इंजीनियर श्री संतोष कुमार ने एसी कर निरीक्षण किया और इस बार बताया गया कि आपके एसी का कन्डेन्सर खराब हो गया है । और इसको ठीक करने में 6000 कन्डेसर काईल और 3000 गैस फिलिंग के मिलाकर 9000 का खर्च लगेगा ।

अब मुझे लग रहा है कि आपका इंजीनियर अप्रशिक्षित था । उसकी गलत सर्विस के कारण उसने मेरे एसी का कन्डेन्सर खराब हुआ है । मैं आपके 10000 के कवर के अन्तर्गत मेरे एसी को तत्काल ठीक कराये जाने की मांग करता हूं । आप मेरे एसी को आगामी 10 दिन के अन्दर ठीक करायें ।

शिकायत कर्ता
गौरव त्यागी
सीनियर टेक्निकल डायेरेक्टर
सचिवालय, उत्तराखण्ड
देहरादून
Mbl : [protected]

I am Urban Company Customer with registered mobile [protected]. I am having worst experience at this moment on Split AC cooling resolution issue, after paying 16000 INR to Urban Company no one bothers the resolve the issue and item is in Warranty.

1. On 22nd March 2022- Technician came and said gas needs to be filled - I asked him to verify the leakages - Verified, said no leakages - Charged INR 2500/-
2. On 12th June 2022 - Same technician came and said gas needs to be filled and Aluminum pipes are gone and needs to be replaced with Copper Pipes. So eventually the amount I Paid in March is waste and now to replace Copper piles and all works (Gas Filling and refitting AC) - technician charged INR 13, 498. Used AC only for a week
3. On 2nd August 2022 - Switching on after a Month now again cooling does not comes. It is free revisit as still under Warranty, technician says there is Compressor problem and he needs approval to do it. And Over vide call senior technician said all good, but no cooling Comes. I don't understand how one can say all good if no cooling comes via AC and technician pulled out all the gas.
4. Did too many follow ups with Urban Company via app, daily one new person calls - after reminders via apps - and had to explain same story to every one. No one maintains the history of the problem.
5. On 9th August 2022 - Another technician came, he gives different reason, there is leakage in pipe. He does not want to do service as he does not get money as AC is under Warranty.

Finally no one is interested to solve the problem. Urban Company does not maintain what Customer explains and what needs to be solved. Losing trust on the organization after paying 16000 INR, and if you see no one bothers about it, how can an organization build a trust.

Unit is still under Warranty, no matter if the warranty expires (14th Aug 2022) problem needs to be resolved as complaint was given way ahead of time and doing daily follow up for the resolution.

I have taken a service two weeks ago and I have not received any invoice yet. I am writing mails regularly to which I have got no response yet.

I am regretting my decision to service from urban clap as its so hard to get a simple invoice.

Please help me with invoice also please verify the invoice. The one provided on App is incorrect

Rgds
Jitender

I have taken a service two weeks ago and I have not recieved any invoice yet. I am writing mails regulary to whivh I have got no response yet.

I am regretting my decision to service from urban clap as its so hard to get a simple invoice.

Please help me with invoice also please verify the invoice. The one provided on App is incorrect

This is in regards to the Water Purifier which was sold by Urban Company not more than 3 Months back and i have been facing a lot of Issues and no one is ready to Help me.

I purchased this water Purifier in April this year and so far it has gone faulty at-least 4 times. Including Defects with Over Flowing, Lights Not working and now from the past 2 days RO is not functioning at all. I have raised a complaint 2 days back and...

Dear Urban Company Team,

Greetings of the day

This mail in regards to the Urban company services for AC has been taken from your portal on April 19th 2022 done by Mohd. Shahwez Asif.

After service we got the information that during service the PCB unit was destroyed while doing service by Water.

When the complaint for the same was raised to the urban company the company sent a new executive namely Sakir Hussain bearing Mobile Number - [protected].

That on May 10th as per the company policy he repaired the PCB and gas in the AC unit but the remote which was included in the New PCB was not working.

Mr Sakir promised to provide the new Remote within 2 working days and the same was mentioned in the receipt provided by us.

That since a month after taking daily follow ups he denied to give any remote for which I approached the urban company. After 3 days of followup he reached out to my place today i.e 14.07.2022 around 16:30 P.M. during which my old mother was available.

That while he gave the remote which was too old and unoperational my old mother objected the same but he got so rude and said "Itna Bura karunga ki AC kya kuch nahi chala Paaoge"" and ""AC ke saare parts nikaal ke le Beech dunga".

After this wording to safeguard her from the same heated up professional she took the old remote and gave me a call for assistance.

For 2 months my AC unit is unoperational and my mother has been given threats by the Professional.

I am writing this mail that if the urban company will resolve the issue within 48 hours of this mail or else I will be bound to File a case against the professional in the Police Station and same a case of various Penal Provisions against the Company in competent court of law.

Awaiting for a quick and Positive response.

I booked a service on 4th August. The Agent did not turn up. The status shows that Customer Cancelled, which is wrong. I did not cancel my booking.

Date: 25th June - first repair
18th July - second visit and confirmation that due to the negligence of the technician the appliance has been damaged.

Description: I had booked for my refrigerator repair and it was attended on 25th June. The repair was done and soon after another issue resurfaced. Water started leaking from all over the fridge. On 18th July another complaint was filed and same professional visited. He confirmed that this is due to the repair work that was done by him the last time and that he forgot to mention to me that this could be the side-effect of that repair.

As a result, my appliance has been damaged. I have been following up with UC for 15 days and no positive response and no resolution. Very frustating and unprofessional service by UC.

I have claimed for UC warranty, which is part of company's policy. But so far no response.

I had an appointment of bathroom cleaning on saturday(30 july 2022) at 12 PM and i had done the payment of that service before service .But due to some reason sevice provider didn't come and then i had called on urban company gurgaon office and they had arranged another service provider at 1:30 pm same day but after his service completion he was asking for payment then i checked on portal urban company didnot transfer my amount to that service and i had done paymnet of Rs 652 again cash then i had called urban company center at gurgaon office multiple timesbut they didnot pick and they have not refunded amount of Rs 652 yet.Means i have paid twice for a single service .Resolve this matter as soon as possible otherwise i'll make a complaint against this company.

I had taken bathroom cleaning service on 30th of July evening. The executive came with his wife to do the service.

Cleaning was done fine, also the executive had asked me to check if the service was done properly or not.

The bathroom was cleaned well, however because it was wet, I could not identify any issues in at that time.

Next morning (today) when I used the basin tap water, I could see that there is leakage from the water basin pipe.

I informed the UC Support team, but they denied to provide any replacement or any support because it was under their terms & conditions that damage has to be confirmed within service time.
I would recommend people to not to come into trap o[censored]rban company. They do one service but they damage the property so that you can again need them for further services.

I had a booking for bathroom cleaning today at 1:00 p.m.The cleaner called and asked if he could come early and I said yes.When he came he was wearing extremely dirty stained gloves and I told him that why is he still wearing those dirty gloves and not changed.He said he will change while starting to cleaning.This is totally unaccaptable as how can he enter my house and touch the railing of the staircase with those dirty gloves.ANyway he entered the toilet to be cleaned and asked for bucket and I said I dont have one.There is already a jet spray and tap in the bathroom and on the company website its written that the customer doesnt need to provide bucket.I can only provide ladder if required.On this he threw a tantrum and cancelled my request.The cleaners name is Aman and I will take strict action against the comapny and its employees for wasting my money.In the my booking section"" on the website it says he customer cancelled the request which is a another lie, the truth is that I didnt provide a bucket so he canceeled the request.I will now start the process of grivance redressal and take strict action.ABsolutely pathetic and unhygienic service

Please raise a complaint as of poor servicing by the company as i they are unable to resolve the query.