Urban Company Complaints & Reviews

I got my house painting from your team in March 2022 but paint has started peeling/pitting from few sections of different walls.
Since you committed 1 year warranty on painting services, pls have it attended on priority.

Deepak Bali...

I got painting of my house in March 2022 but painting has started peeling /pitting from few sections of the wall.
Painting service promised 1 year warranty so pls have the rectification done as soon as possible.
Surprisingly I tried to lodge complaint with UC on their site but could not find appropriate section on their website.

Deepak Bali
B 14 Greater Kailash Enclave 2
New Delhi-110048...

I had installed ac with uc for which I paid 7200 but only 1548 was listed in the app as it was offline payment but when I asked for the receipt I never got a call back and after a week my ac started having problems so I complaint and the agent revisits and told me that I need to install stabilizer but since I was leaving town that evening I told him I’ll install next time and I came back after a week and my ac still had problems he came...

Now pay for damage of coil so that all gas released from ac..

So required compensation for it..
Charges of repair and gas....

Hi,

I had booked an AC installation service with Urban Company on March 22, 2022. The technician (Sarajit Roy) had come and installed the AC and it was working well. However, some of the items charged in the invoice wasn't used in the service.

The AC stopped working after few days within the warrant period and I requested re-visit. The technician (Sarajit Roy) came on 7th Apr 2022 and changed the SMPS (at least...

I have booked for AC Service in Urban Company on May 11th. A technician named Saif Ahmed Khan has visited my location. He checked the AC and said that the gas has to be filled and charged me 3500 rs for the gas filling. Later when i checked the Urban Company App it is mentioned 2500 rs for gas filling with warranty. He has also not included the gas filling charge in the invoice bill. He has clearly cheated me and charged me more than the...

Refund from UC to source account has been pending since 22nd April 2022 wherein technician has been of complete and utter dismay breaking my AC frame, being unable to fit window AC back into frame, replacing components and charging money wherein UC subject matter expert was called and stated that no parts have been changed, this has been of deep concern and dismay.

I have had to incur expense for a new machine as well as a...

On june 7th, I booked a professional from urban company for party makeup. before they assigned anyone I had already requested to get me a good professional, they assured me.
Now the professional arrives, pathetic service provided. I had to finish the task on my own. It was booked for 1 and a half hour, she finished it in 50 mins. Took the full payment. Now your pathetic customer support is not letting me escalate this. Rather arguing...

Urban Company is trying to delay the replacement of duct damaged by their professional during repairs....

I had booked a deep cleaning service for my AC on 18th May, 2022. After the service the cooling of my AC started to deteriorate day by day. I asked for a revisit from the same professional on 2nd June, 2022 but he said that he couldn't resolve the problem of gas leakage. I took my problem to the customer care, asking for a senior technician to come visit my place and get the AC fixed free of cost which comes under the insurance provided by...

The mattress after clean has been damaged and we have shown this to the service representative during his revisit on June 5th 2022 in the location within Bengaluru 560078. They didn't take images of before and after service. They were in a hurry in completing the service and very careless and tried to finish the work in 10 minutes. The mattress is brand new around 2 years old and the service guy accepted the mistake and tried to negotiate...

Hi,
I had booked a "{ Hair service") on May 9th on Urban company for hair straightening service. During the process after hair wash and hair cut the professional applied the hair straight cream and covered it with aluminium foil for 30 min ..in mean while he did not test any hair strand for the reaction.
After hair was i noticed my hair got burned from my 8 inches of hair till scalp on both sides and back of my hair. The burns...

I booked a technician from urban company for my front load washing machine repair on 29th may 2022.He said PCB is not working and took my PCB along with him and said he will repair and resolve my issue by 30th May 2022 by 2.30pm.Since then he is not responding to my call, everyday I am calling urban company customer care, they are saying technician will come and resolve my issue. but it is not happening. I am suffering a lot...

My AC was serviced on 18th May and the unprofessional person sent by UC damaged it causing shot circuit to which revisit was arranged and the new guy Manish Verma has taken the parts for repair. Its been days already for us dying out of harassment without AC working and NO UPDATE by Urban Company.
No call backs on multiple complaints on app, email, social media everywhere...

I booked an AC Cleaning service on April 7th 2022 which was carried out on the same day.

I recently opened the AC Top cover to clean the filters and found that the upper right corner plug in of the cover is broken. I am feeling so frustrated with the damage caused by your Company partner.

There are multiple calls that I receive at the wrong time even after informing that I am available at 5PM IST. The Urban...

Sir
this time bathroom cleaning service is not at all good
one bathroom electrical scrubbing brush not used at all . When i asked he says it is good and not required. so you can return the money for that portion
hard-water scalene is there
they are not wearing masks most of the time
i have paid for one service but service was done for one grade less
So please return the money
whar us ur...

AC 1 (Lite service booked on 18 MAY2022)
Employee Sarfraz Ahmad opened the AC and insisted that I change my service option to Deep Clean.
When I said that I had already paid up and would like to continue with the lite option he then threated by saying that the AC would not cool if I continued with the lite option and that I should cancel my booking.
He basically gave me 2 options either upgrade to Deep cleaning/cancel...

I booked service for my window AC on 20th May. When technical arrived, the AC was working fine. It was cooling; however, after the service the Compressor stopped working. I raised the complaint for the same. SME visited and he escalated the matter.
I am yet to get a proper resolution on this. I have guest at my home. It's really hot here in Gurgaon and it's very difficult to survive with AC.
I am a Urban Company user from 4+...

I I had requested Urban company for repair of my 1.5 Tons split a/c which was not cooling properly. On 03.05.2022, your representative Mr. Hussain visited my residence, after initial inspection they made an estimate for repair and filling of gas, which was transferred to your account. Mr. Hussain informed me that in case of any problem, & he shared his Mob No. as [protected].
On switching A/c next time, the same was found not cooling,...

This company is faking CUSTOMERs. My ac was serviced and they made it shot circuit. In the name of insurance they are harrassing since last 15 days. Manish verma and ashok kumar are the people sent by urban company who made this blunder and taken our spare parts as well, no call back, professional not picking up calls now and my ac is kept open at home and spare parts are with them. I need a fair resolution fixed and each and everyday i am...