Urban Company Complaints & Reviews

Hi, we made AC installation in oct the agent who installed us said no issue will everything is perfect. But when it rain the water came into the wall so we complained and got the claim so the second agent said hereafter there will be no issues but again now the same issue..see how can we tolerate at this issue the issue is yours if there are not sure why should they assure the issue will not occur again. The MOST FRUSTRATED thing is CUSTOMER SUPPORT the person don't even have patience expalain us more then he hardly ended the chat. This is very ridiculous I need claim the fault is not on our side, Of we not paid the cost will you guys let us...NEED CLAIM.

I have taken Painting Services for my client on 15th November, 2022 and the same was completed however the painter who visited the site has agreed completing work in the scheduled services however he added another service without informing me. Though he told we need to add separate service and when i explained the scope of job that he needs to perform and the work i have added to do he found justifyable and said ok sir i will do it. And later to my surpirse he says it should be added as another service which means he is cheating for extra money. And when complained the same to Urban Company i had to talk to Ms. Purnima Kumari ([protected]) she says its ok sir you pay the amount. I dont understand what does that mean by saying its ok. Also she says painter is very good and he will do good work...she is simply backing that fellow but not able to understand the issue of cheating customer by accepting to perform job in assigned task and later adding another task for his benefit.
Please do take stern action against the both painter and Ms. Purnima Kumari.

I had booked few services on December 3rd. 2022. Agent arrived and worked on few services but have not completed all the services that I booked. Moreover her work was horrible. So I raised a request to change the Agent for an experienced one since the agent that worked in was a new agent from the company. However, after raising the complaint, customer service named ayush rajput declined saying we provide a new agent and you will have to continue only with the agent they provided. Since I did not like her work, and they did not wish to provide a new agent, i requested for a refund. Since then, I was being ignored and not been replied to. Horrible experience . Please solve this issue.

I have done the booking for TV repair on Urban Company app on 13 Aug 2022. Warranty of 2 months started from 13 Aug and it is valid till 14 Oct 2022.

The urban company agent gave me back repaired TV on 20 Aug 2022 and the agent told that if I will face any problem again in the TV call on his number directly. I have faced the same issue again on 22 Aug 2022, I called the same agent on his provided number, and he gave me back repaired TV on 18 September 2022 after multiple follow-ups. Again, I have faced the same issue on 20 September and this time I have booked the revisit through urban company app and he gave me TV back on 5 Oct 2022. The agent said that part is not available, so it is taking more time in the repair of device.

On the same day after few hours faced the same issue again and I demanded for refund. The customer care told that once again they are booking the revisit with highly expert technician of TV repair. The new technician took the TV on 6 Oct 2022 and he gave me back repaired TV on 23 Oct 2022.
In the meantime, the warranty got expired on 14 Oct 2022.

After receiving the repaired TV on 23 Oct 2022, I told to agent the if I will face any issue then to whom i need to contact because now the warranty is expired. He said that the part has been replaced now and you will not face this issue again.
After 1 week, I started facing the same issue again and I have called and raised the dispute 18-20 times, but they said that it is pout of warranty now and we cannot repair it and also, we will not refund your money and they are closing the ticket automatically by themselves.

So, I have faced this worst experience with Urban Company Team, they have wasted my 2 months and took the money. All want to waste of Time and money.

Invoice of amount Rs 2079 not provided after washing machine repair done and cash is paid.Amount Rs 700 charged extra.. Support team is simply buying time and fooling me.
After 3 days passed Urban company could not able to provide Invoice for the amount charged

My kitchen cabinets were damaged as they used hard chemicals. The same day I informed customer care and provided all the photos. They confirmed they will provide the claim, but not the total amount They can reimburse 10000/- as per the company policy.

Even after two months still, they are not responding and asking for the same details again and again. Sent multiple emails with no luck.

It's been almost two months and still I am receiving calls asking for photos even after sending them multiple times.

RO post service and filters change is leaking. Tech visited twice and did temporary fix. Now it's leaking again and UC is refusing to take ownership of warranty or insurance. They want me to rebook with COD mode so that insurance gets null and void. When asking for insurance claim process, they do not reply and keep diverting or agents keeps on changing.

Today i booked an appointment for 12:30slot, no professional was available so they sifted to 1:30, again same thing happened, then they shifted it to 4:00.. professional was assigned, but at 5:00 also she couldn’t find my location, even after sending my current location to her in whatsapp.. then they are asking me to cancel the booking..
I have wasted my full afternoon doing this… !!
Do you have any answer for this???

I had booked a chimney service on 3rd nov and technician named Veeresh visited. Ext day. He checked and told the board needs replacement and took away chimney. Next day he came back with chimney and fixed, I asked where is the old board, he have no answer. That made me doubt that he didn’t change it. When he left I opened the box and checked, it was my old board he just fixed facing other way. He charged around 3k just rotating the board other side. Contacted service desk many times and looks like technician is ignoring them as well and they keep postponing. I am not going to use this Urban company in my lifetime. They are indirectly getting profit of this kind of cheating,

My washing machine was in working condition except water drainage problem on 26th October 2022 before your technician comes
He said there is problem in pcb he took my pcb with him and comes on Friday 28th October at 1 pm with repaired pcb and start reinstalling it after around 5.30 pm he told me that your door lock is also having problem so he makes another booking for door lock in URBAN CLAP app.
Then after few days he asks me to cancel booking.
Now my washing machine is in very bad condition and Siemens technician asking for Rs 20 thousands. I provide you the Siemens tech phone and screen shot already in chat.

I demand compensation for this.

On 26th Oct'22 I complained for revisit job for my android TV. On 25th night he came since he was working nearby and took the job and said will complete in 3 days. After 3 days I called him up and said is coming in the evening. For the next 3 days he kept on telling me little job is incomplete and will definitely come in evening. For the last 3 days I left all my work and reached home for him but he didn't come.
On 31st Oct'22 I raised complain to UC and for next 3 days they were unable to resolve and kept giving me morning - evening time and the professional didn't responded properly to them also.
Yesterday in the evening at 8:30 the professional came and told me new story that he needs to change some parts.
I told UC to change the professional for my job since he was incompetent and big liar who told me every evening he is coming and at end telling me different story.
Now UC told me they will resolve it with con call with the trainer & senior manager but that did not happen for the entire 4 days conversation with the customer support. Now they are saying will resolve it in morning then evening ...
They doesn't seems serious and neither concerned about my plight and grievance that I am facing.
TV is such an essential part of entertainment for a family and for last 10 days I am getting round answer.
I am also loosing every day rent to my DTH operator without watching so I mentally harassed as well financially loosing.
They are not taking any action against the professional against the misleading.
They also damaged my TV back cover also.
Plz help me with the resolution

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband downloaded the application and through that open booking we checked with chat support and was shocked to informed that they blocked my account without notification. They did not inform me and there is no reason they can explain to block the account and were rigid that will not unblock it. He was advised to use different number for me to use the services. How bizarre, unprofessional and illogical. I tagged them on Twitter multiple times and di not even get a notification call from them so far. Is there a way to sue this company for this attitude. They wasted my time energy and its harassment.

I had a booking to repair fridge. Issue 2as no cooling. This booking was made on 1st Sep 2022. Technician arrived and tampered compressor (which was under 10 year warranty by Haier). Issue did not get resolved. Same technician came again and total Amount I spent was close to 3200/-. Later the case was escalated to senior technician on 7th Sep 2022. During 2nd week of Oct 2022, issue started again.
I submitted revisit request, but I received a call stating they cannot assign new technician on my current booking and I should cancel the booking and make new booking to get technician.
During this time, i was said that the amount will be refunded and I specifically mentioned them it's not about refund but I want the issue to be resolved.
The ticket was marked as complete, refund was initiated amounting to 3237/-. During this communication, I wasn't informed that this will hve me loose my warranty for the booking with Urban Company.
I did new booking and the technician came and told me he is not asked to do any job and he left. The same booking was cancelled by Urban company and refunded money that I paid amounting to 205/-.
I called technician from Haier and was informed that the compressor is tampered and warranty is void.
Urban Company is liable to pay the damage and agony caused.
They have been denying to look into the case referring they have refunded the amount and company is not liable now.

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app) that insurance is covered for paying online after service. But, the team is hesitant to check the details.

All formal communication is established with UC through email multiple times but no acknowledgement is received which shows their clear negligence towards customers problems.

UC tkt ID : UC0f68edb91
Date of service booking : 14th Oct

I had a confirmed booking for home cleaning on 20th oct 2022 at 2.30 pm and had taken a leave on this date. I had paid an extra for this timing though the charges were anyway high during festival season. I spoke to the cleaning personnel 20 mins before the schedule time. He said will be late by an hour. I was OK with this. However just 5-10 mins my booking was rescheduled without checking with me. This was completely unprofessional from the UC's and that partners end to whom i had spoken few mins back. Also i wasnt able to speak to anyone from UC support as there was no number and after so much of google search after an hour i was able to locate the help, entered my issue and received a call from customer support. Even he wasnt of any use. He told will check and will call after 5 mins. I recd a call from the support agent after an hour. She just apologized and refuned my initial amount paid. But what about my leave which i had taken. Entire day was wasted. Imagine what i had gone through. They were least bothered. This should have been compensated by any means by either UC or the partner who had ditched

This is the second time I'm having problems with their bathroom cleaning services... The first time their agent came and poured water all over the plaster of paris and wood material and spoilt thousands of worth of property( for this they didn't resolve as their agent vanished) and this time the agents cleaned only floors washbasin toilet and demanded extra money(and again the agent vanished) and after all the walls dried out there were all stains over walls and mould formation... For this they gave me 550 rupees as a token of apology... Do they think people are dumasses.. what form of apology is that.. if you want to resolve it then do it by sending an agent and getting the problem checked and verified... What are u running a company or a magic show?

I had booked an appointment for kitchen cleaning on 23 October at 11 am but service boy didn't come and also I had tried calling him multiple times but his phone was switched off.This was a very bad experience from my side o[censored]rban clap.His name was nandkishor mahto.Even though he didn't cancel his booking if he wasn't coming so that other person could come on his place.

I had called for Geyser servicing at my place - B 1503, Aishwaryam, Gaur City 2, Greater Noida West - 201301.
The person from Urban came but the person was very rude. He dropped the geyser on the floor which broke my bucket, the tiles and the new bottle of shampoo along with few other things.

I am not sure what damages will happen inside geyser. He left after taking Rs 2500 ( after fighting with me)

Now the geyser is not getting switched off. When I called him he spoke to me very rudely and abused. He finally banged the phone and now he is not picking up the phone.

He has done some thing in booking request also as I am not able to see in urban site correct status of my booking. It is showing being postponed to later time.

He had initially called me from[protected].

I expect Urban management to look into this complaint immediately and get this rectified.

Thanks
Vivek
B-1503, Aishwaryam Society
Gaur City 2, Greater Noida West
Phone - [protected]

I Nagendra prasad Shaw have serviced my microwave on 5 oct 22 from you parts replaced were fuse capacitor and motor paid rs 2218 but it is not heating now kindly do the needful

I have booked bathroom cleaning on 20th for 23 rd and paid whole amount in advance and paid 100/rs as surge also .then also they have cancelled my booking .without any information.
And