Comments
Dear Sir
Greetings from Volkswagen Trivandrum
We are very sorry to inform you that we cannot consider your request regarding ORVM, because the facility or discount is not applicable to this particular VIN Number.
Hope we clarified your doubt
Thanking You
With Regards
SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg
EVM Passenger Cars (I) Pvt. Ltd.
NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029
CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]
Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com
[protected] Forwarded message[protected]
From: Josemon Antony
Date: Wed, Dec 14, 2022 at 10:21 AM
Subject: Re: ORVM Feature in Taigun
To: CRM Sales VW Thiruvananthapuram
Cc: CR Head VW Thiruvananthapuram, Sales Head VW Thiruvananthapuram
It's not an answer to my question. Why is it not available @ first place? Why did I not get the discount for not having ORVM (as mentioned below)? Why did the car deliver in the same month from TVM with the same ex-show room price with ORVM?
image.png
On Wed, 14 Dec 2022 at 12:42, CRM Sales VW Thiruvananthapuram wrote:
Dear Sir
Greeting from Volkswagen Trivandrum
We checked all details and observed ORVM is not available in your vehicle, hence we are sorry to inform you that the specified part can be changed only on payment basis.
Total cost comes around Rs. 17000/-
Waiting to hear from your side
Once again we apologize for the inconvenience occurred to you regarding this.
With Regards
SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg
EVM Passenger Cars (I) Pvt. Ltd.
NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029
CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]
Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com
Greetings from Volkswagen Trivandrum
We are very sorry to inform you that we cannot consider your request regarding ORVM, because the facility or discount is not applicable to this particular VIN Number.
Hope we clarified your doubt
Thanking You
With Regards
SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg
EVM Passenger Cars (I) Pvt. Ltd.
NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029
CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]
Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com
[protected] Forwarded message[protected]
From: Josemon Antony
Date: Wed, Dec 14, 2022 at 10:21 AM
Subject: Re: ORVM Feature in Taigun
To: CRM Sales VW Thiruvananthapuram
Cc: CR Head VW Thiruvananthapuram, Sales Head VW Thiruvananthapuram
It's not an answer to my question. Why is it not available @ first place? Why did I not get the discount for not having ORVM (as mentioned below)? Why did the car deliver in the same month from TVM with the same ex-show room price with ORVM?
image.png
On Wed, 14 Dec 2022 at 12:42, CRM Sales VW Thiruvananthapuram wrote:
Dear Sir
Greeting from Volkswagen Trivandrum
We checked all details and observed ORVM is not available in your vehicle, hence we are sorry to inform you that the specified part can be changed only on payment basis.
Total cost comes around Rs. 17000/-
Waiting to hear from your side
Once again we apologize for the inconvenience occurred to you regarding this.
With Regards
SAJINA M SHOUKAT | CUSTOMER RELATIONS MANAGER - SALES | VW THIRUVANANTHAPURAM VolkswagenLogo.jpg
EVM Passenger Cars (I) Pvt. Ltd.
NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029
CIN NO-U50100KL2009PTC024052 | Tel : +[protected]|Mob.[protected]
Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com
waiting for the reply - still no clarity on this.
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Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.
Assuring you our best services always.
Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)