[Resolved]  Y-Axis Overseas Careers — I am complaining about I want refund my balance .

Address:Head office Haidrabad India, Dubai indigo tower

My name is Faizan Khan. I have paid 7000 (AED) to y axis Dubai on 31st January 2023 for the process to go canada then something happened bad to me therefore i am unable to continue my process. I wrote email to y axis support and my process consultant to cancel the process on 07 February it's mean just after 7 days I informed them to cancel the process and refund my balance.
The process consultant respond my mail after 2 days when i mail him again there he said sorry i can't refund kindly continue the process.

My circumstances has changed i am not able to continue my process kindly help me and refund my money if the company wants to cut some penalty no problem i am ready to pay. but 7000 (AED) it's 157300 (INR) it's very big amount for me just i know how i earn after working day and night.

Kindly help me.
Thanks
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May 30, 2023
Complaint marked as Resolved 
I have received email and call from legal department of y axis. There they informed that they will refund the amount.
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
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Y-Axis Overseas Careers Customer Care's response, Feb 13, 2023
Verified Support
Dear Faizan

Please write to [email protected].

Our customer relationship department will address your concern.

Regards,
Y-Axis Customer Service.
[protected]@hotmail.com
[protected]

Registered no and email on y axis.
I wrote them 3 times there they informed me that as per agreement we can't refund your money. My process consultant and his manager and everyone replied same.
No response no solution. They makes fool innocent people.
Hi Faizan Khan,
We are in receipt of your concern and one of our managers is already looking into it. We ensure we will resolve your concern with the best possible solution. We would always recommend to feel free to write to us at [protected]@y-axis.com for any issues or assistance to reach out on priority.
Regards,
Client Relationship Department
Y-Axis Overseas Careers.

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