Eureka Forbes Complaints & Reviews

I have purchased ro dr aquaguard geneus+ which is not working properly. If my complaint history is watched it'll show my painful experience about this product.
Though technician attends the problem again within two to three days it doesn't works. I asked him to replace the product cause in waranty period but he neglected my request.
Now please take an early action and replace my product to new one, else i will have to go for...

Apart from it's  this company also cheats it's vendors.

Pratik Singhani from the company got an edit video made from us for 50, 000/- and is now not paying us.

It was made 'exactly as per his direction' in the mail.

We are a registered vendor with them.

Their AVP Shashank Sinha and CEO Marzin Shroff have been informed since past 5 months.

After...

I called eureka forbes for installation of aquaguard enhance in july'16 1st week. The representatives opened the filter to check the candles & told me that this candle is not good enough and we can replace it with better one which will give you the better tds. They dint charge me anything but replaced the costliest & the important filter candle with some old one that was present in their bag which looked new. No end of nov'16 the filter started...

Hi,

This is reference to consumer no -[protected] my product return request no - #002940 for DR. AEROGUARD SCPR 200 dated -10/11/2016. around 25 days left not yet received my refund amount of Rs.13999 & whenever i call to customer care asking to wait for 2 more days but no proper answer, very pathetic service, kindly look in to this issue.

Regards,
Mohan....

I am a customer of eureka forbes water purifier with a 2 year service contract. My customer id is [protected].

I registered a service request on 10-nov-2016 which has still not been resolved (As on 03-dec-2016). Two emails addressed to the customer care email id have not been responded.

The company has inefficient and ineffective processes to manage customer service request. Different teams do not coordinate with...

Sir Have Purchase Dr. Aquaguard Magna on 06/Oct/16
Customer ID :[protected] But after some time problem occurred in Aquaguard just like Water leakage frequently & Water not fill at Proper Level. i have done complaint on 27/11/16 & 29/11/16 (Request no.[protected] & [protected]).
Eureka Forbes Technician Manohar Lal Goyal Comes and Changed the Control PBC with TDS control Assembly. he fit the Control PBC improper way in Aquaguard...

Dear sir
I am more than 17 year old customer of eureka forbes aquaguard. I have been taking regular amc for the same. But i don't know why no one is coming to renew amc contract despite my reminders to franchisee. Is there any change in company's policy or something else?
Should i wait or go for some other company?
Reason i can guess is this - in last amc tenure franchisee started skipping six monthly service sometimes...

I have been asked to give feedback for service rep visit. I will not do it as your feedback procedure and even registering a service request are NOT user friendly. Your website says come and say hello to us but you have tried your best to ensure that customer is unable to contact you. It is impossible to talk to anyone in your organization because the only number provided is for registering a service request and that too makes it impossible...

Invoice cum contract receipt 22778047 dt[protected]Rs3885/-)for three years. Only 2 candles have been replaced. The Mysore service center says service completed. One more candle has to be supplied and they are denying. Shylendra and Raju said they would by coming to our house on[protected]. Never turned up. Please clarify, supply candle due to me.
Inspite of going to the office no clarification was given. The manager spoke to one of...

Hi, I had recently (in Sept 2016) got the filter change done done through Eureka Forbes and weighing sensor change in Oct 2016. Now in Nov, I am facing issue with one of the filter membrane choke. I called the customer care and my complaint ID is [protected]. When the technician came, He said my filter is fake and even I was charged for weighing sensor more (I had paid 1400). He told me that I was getting the service done form outside, not...

I had purchase Dr. Aquaguard water purifier (DR. AQUAGUARD DR. AQUAGUARD MAGNA HD RO+UV) in December 2015; installed in January 2016. It was performing well till recently. However for past few days the wastage water stopped flowing out. Since I had purchased this unit online I have been trying to lodge online complaint without success. When attempting to lodge online complaint it asks me to give a miss call from the mobile number registered...

We are purchase MAGNA HD RO for the m/o JUNE, 2016,
When installed the RO he commit four service in a year.
Approx six months done, no any call or visit from Eureka.

VERY VERY POOR SERVICE.

PLEASE ACTION ON PRORITY BASIS OTHERWISE, WE LODGE COMPLAINT CONSUMER COURT OR HIGHER LEVEL.
Kailash Kumar Chaudhary
Senior Executive - Finance
RMS Risk Management Solutions India Pvt Ltdbr...

Dear Sir/Madam,

With reference to the above it is requested that I have purchased the above water purifier vide invoice No.[protected] dt. 25.07.2016 for Rs. 16, 990/- (direct sales) through your CSS's Name Mr. Vikash Mishra[protected]mobile No. [protected]), Gwalior.

Since installation of the machine it was observed by me that during filling/storing the water in the machine it automatically gets stopped even...

I have purchased an aquaguard and an Iron remover from one of your Kolkata Agents on November 18, 2016. The equipment, delivered at my residence by DHL Courier on 19.11.2016, did not accompany any purchase documents, namely, Tax Invoice/Cash memo. The only document under my possession for the aquaguard is the copy of a Delivery Challan that mentions the price of the equipment that is much less than the amount that I had to pay. A buy back...

It is a very sorry state of affaires that a group of persons holding a note book, claiming to have come from Ureka Forbes head office, frequently with a gap of 15/20 days, visit houses in the name of taking feed backs. They not only disturb senior citizen unnessessarily, create fear in them, considering present situation of murder and theft in different areas.

When there are so many on line sales organisations operating and...

CUSTOMER id [protected] RAJALAKSHMI .N

On 4th Nov. I purchased the above item from your sales Rep. Mr.Jaykumar and Mr.Pugazh attached to your Amabattur Chennai branch.

While selling the item they promised that I shall be eligible for LIFETIME WARRANTY . Till date I have not recd. any letter from your office in this connection. My husband met Mr.Jayakumar and one Mr.Sathish at Ambattur to enquire about this, they...

Logged complaint [protected] - Nov-8th for the display board which is not working & since then we have called atleast 24 ppl - Lead, Owner, Manager, Cust Care etc but then none of them are able to get me a replacement unit. Not one soul who can say that it will take time & until then please use this unit .

Do they know what it means by a customer ?...

From: "md.[protected]@yahoo.com"
To: "[protected]@eurekaforbes.co.in" ; "[protected]@eurekaforbes.com"
Sent: Wednesday, November 23, 2016 10:38 AM
Subject: Re: ESCALATION!!!

Hi Anu and Team,

Please provide a resolution at the earliest.

I am unable to place online return request as advised by the online chat support team. After entering the correct customer ID and mobile number, i...

Dear Sir/Madam,

My Eureka Forbes Customer ID: [protected]

I have registered complaint through online portal of Eureka Forbes on dated 7.11.2016 at 5.07 pm regarding damage of the tap and the service request number is [protected] also the water purifier is under warranty period.

We had purchased Dr. Aqugurd Water Purifier for getting pure water, but from last 6 month they are not able to give after...

Dear Sir,
My details are as below
Customer ID: [protected]
Online refund request form id #002872
I have purchased Dr Aquaguard Genius plus from www.eurekaforbes.com on 22nd Oct 2016 by making full payment online with 30 days, Money back
Guarantee.
The product was delivered to me with missing parts installation parts. The installation guy said that he would come with the parts the very next day but...