Eureka Forbes Complaints & Reviews

Hi, I purchased the Dr. Aquaguard from eureka last September. From the time of purchase the unit has some or the other problem. It leaks all the time and they don't even bother. I am asking for a replacement to which they just give hypothetical reasons and try to wash their hands off. Is this the kind of service to be given. They have stupid policies and warranty terms. Hardware is not covered but only service. Only 30 days replacement policy....

Hello there,

One of the service person from Eureka Forbes who use to visit our home for the service, one day offered the AMC (Annual Maintenance Contract) and took 4000 Rupees and gave the Bill Receipt.

Later on, he dint turn up, not answering phone also. Upon enquiring found that he left the job and heard that Aqua Guard company has given Bill Paid Receipt Book to many Service Technicians to cheat the customer...

Hi,

I have been suffering with water leakage from aquaguard geneus for past 4 days. Raised 3 complaints with the customer care but no response from them yet. No one contacted. Whenever i call the customer care, their usual response is "it will be resolved today. We have escalated it". Not sure do they really mean what they say!!! Utter bs company with bs products and bs customer care employees. No one turned up or...

Customer ID is [protected]
Order ID is [protected]
transaction id is [protected]
i want replace my product because from first day of start the machine water smelling.
number of times your service representative come and do their work but problem is not solved till.
please give me good quality product as early as possible i am trying from last two weeks. no one telling solution me i talk with customer representative...

Hi all,

what sort of service you have in aqua guard.
I booked service request on 5th sep 16-[protected] and one harisha was supposed to get my unit serviced in 48 hours,
that person has not even bothered to call me till date,
what sort of people do you employ.

On 28th jul'16 the service request #[protected] was opened and murthy was supposed to service my unit with in 48 hours, this...

Customer id - [protected]

I have purchased aguaguard classic+ on 18 july through eurekaforbes website.
Provogue watch was free on purchase made through website. Its more than 45 days and still i haven't received Provogue watch.
Could you please look into this maater and escalate to concerned department.
Please let me know for any more details required

regards,
Pradeep
goyal.[protected]@gmail.com...

Dr. Aquaguard magna hd ro + uv (failed product- worst of worst product)

i have purchased a dr. Aquaguard magna hd ro + uv on aug'2016.

1st call: - since 1st month we are facing issue with this product.
Gave call to customer care, enginer visited and for time being issue was resolved giving excuse of impure water due to rany season.

2nd call: - den again after 30 to 40 days same problem...

My eureka forbes-aquaguard water purifier isn't working for the last 7 days. My complaint number with eureka forbes is [protected] lodged on august 31, 2016.

Till now, the service is not done. We are on tap water for the last 7 days.

How can these people claim to have an objective to serve good water?

Pathetic customer service. I have tried reaching all the phone numbers and is of no use....

Hi,

I have purshed Eurek Forbes water purifier from Lotus vijay nagar branch on[protected], We have shifted from Indore to Agra before 6 month back, but we got problem in water purifier on Aug month, I have complained to coustmer care, he always forwarded complain to indore office, after many request, they have changed the address from indore to agra but after 2-3 complains to coustmer care, Engineer visited and check the...

My brother harshal bhadane has purchased dr. Aquaguard magna uv on 9 april, 2016. We have received the order but we found that, the product is not suitable for our house.

My customer id is [protected].

We have requested the refund or replacement with suitable product for the same to customer care#[protected]. Also sent the email at [protected]@eurekaforbes.co.in.

We have raised the...

I got amc on 07.09.2015 for water purifier. But till now only one free service done on dated 04.02.16. I call several times to service center but not sent service engineer till day. My contract receipt no. Is[protected]. Take necessary action please. Our water purifier model is re viva ro.

From
Amarendra kumar singh
Flat_h, 1st floor, block-a,
Sankalp enclave
Siliguri
[protected]...

I have filed a service requeston 25.08.2016 for servicing of aqua guard the amc of which is valid till march 17. My request was registered vide request number [protected]. The same was allotted to technician mr. Nilesh bawane. But nobody attended and i received a message on the same evening that your service is attended. Once again i lodged a service request with the company on 30.08.2016 and the service request number [protected] was allocated...

I request to customer care on 31st aug to reinstall my aquaguard ro, the executive given the time line of two days. And no engineer came for the service. Since then i am following up with them on every second day and i am getting only the timeline by customer care executive but no one is coming to reinstall it. Worst service by aquaguard.

I would suggest no one should purchase it in hyderabad city....

Got water purifier (Eureka forbes enhance) 6 months ago and the product stopped working normally after 3 months. It has been 2months since we have been trying to reach customer care centers and they do pick calls and say will be sending technician, he has showed up thrice till date. Technicians have no idea what the problem is. Every time they come blames it on some part not working (Like adapter etc) and don't come back to fix it.
Complaint...

Hi

I have ordered invisipure ro on 12th august order no [protected]. The representative (Ramki[protected] and srinivas[protected] and ddsm mr somashekar [protected]) informed it will take 5 days max 7 days i. E 19th august and have taken the check for the product. From then they are not responding properly and every time they are postponing the same by 2-3 days by 3 times. I even called customer care and escalated the issue...

They sale vaccum cleaner on 10/07/2016. I get a parsal on 18/07/2016. When i try to use it did not started. The machine is faulty one.
I contact to customer care they write down complaint on 21/07/2016.
But no one can come to check the machine.
I call the pavan on 24/07/2016, he say "i check the status of complaint and call you back after 30 minutes" but he did not call back. When i call him he just say "tomarow he will...

Hi, this is suresh h a, resident of whitefield, bangalore... I have purchased under sink water purifier from eureka forbes on november-2016. The product was the top end model and i have used till 4 months properly later it started sounding very bad, it was actually an irritating sound. I have complained to concerned technicians also but the response was too bad.. The franchise holder from whitefield was lest bother for my complaint.. After...

Good day, Its very frustrating to say about our renowned water purifier brand Eureka Forbes ( Aqua Sure). My nano RO is under AMC for two years wef from Feb 2016 to Feb 2018. From February to present there has been already two times break down of the RO which they repaired after so much negotiations, It seems they hire very poor quality of technician and the spare parts are not at all genuine as genuine spare parts can't break down every...

I am having a water purifier ( Model Classic) and the product was under service contract ( Receipt No-10, 25746616, w.ef 20/12/15 to 19/12/17) for the last 13 years by paying Rs 2685/-. On 22/08/16 I registered a service request to your complaint (beep sound) and one Mr. Srinivas attended the work but the problem continued.Again I complained to the customer support on 26/08/16, 30/08/16 and on 02/09/16 but to my surprise no body attended...

Dear Sir, 03rd September, 2016.
By paying Rs10, 490/-(online) on 22nd Augst, 2016 I ordered your above referred product for my residence at H.No.12-2-342/A, "NASHEMAN", Muradnagar, Hyderabad-500028. The unit was delivered on 30th August. After a reminder
your technician Mr.Shanker came for installing it. The product was found leaking. I asked for its replacement. Mr.Srinivas of your local office informed that it can only be...