IFB Industries Complaints & Reviews

We had complaint on dated 06/09/206 with the ticket number 18360554,
I have a problem in my washing machines as I have two washing machine one of them is have leakages in the door and the other one is having door lock issues. I also have a dryer from IFB which is having a wiring problem due to which all my work is effected. The site has been visited many times by your representatives but due to unavailability of parts they are also...

The concerned officer,
ifb industries - india


dear sir / madam,

i received a call from your delhi service center today at 9.30 am. : phone no. :[protected]. They refused to change the body of our ifb - senorita washing machine, whereas your good-self send a bouquet and promised to change the body under amc.
Today, they gave us a phone no. Of area manager – mr. Tushar : [protected],...

Last since one year my washing machine is non commercial.The two untrained technicians who had attended the machine from your free servicing camp who had no any confidence about repair. Some days ago I had lodged a complaint regarding repair of my machine. But no response received from your customer care. I would like to know that " No response" is the system of your custoner care....

We have washing machine "aqua elena 800 rpm 6Kg" three years old, last month the board was burnt and the door is opening during the machine running condition. we have raised a complaint on Aug 18th 2016 with a compliant number [protected] - 3783110 cust id next one tecnician came and return saying they will order a spare parts but no response from them, though we called them on daily basis no response later they have cancel the ticket without...

I have purchased IFB microwave a year back. IFB official came to give demo.. they pushed me to take two year warranty program to be safe side.. one year later touch pad stopped working.. initially few keys and then 4-5 keys stopped working.

i raised an complaint (ticket- [protected]). service center guy came and directly told whole touch pad need to be replaced( that too not in stock). he said it will be 800 cost for you as...

I have lodge a complain on 14.09.12016. under complain no.[protected] which has been attened by one mechanic shri RAJUon 16.09.2016 whose mobile no. is being [protected] and after opening the cover and examining he told me PCB is not working and it is to be changed and the cost of that part is Rs. 2032/- and on 19.09.2016 being monday this wil be done and be ready for payment for that part on the same day till then I am contacting him over...

My machine is under amc. Please read below the service levels from ifb. This is not et all expected from a german conglomerate.

Careful when you buy ifb products, products may be good, but service is utter pathetic.

I have raised a request for general servicing on 19th nov 2015. (Please refer to ticket no: [protected]). One mr. Kiran from harinidhi enterprises (Ifb service franchisee in bangalore) came after...

Representative from IFb put descaler and drum losses shine after that. They get it replaced but since the its giving too much noice and is not working properly.

I have been calling them to replace it as drum change open whole machine and its unlikely that it will function as original because technician puts lots of newspaper in place of seal in machine.

Can this be looked please...

Sir
i purchased the your product IFB washing machine model TL-RCG 6.5KGS AQUA on 11th October 2015 from M/s.Anbu TV Centre & Home Appliance, Arcot - 632 503. Vellore Dist.
B.No.CBIP/202/11.10.2015

for this machine was rat damaged for the machine bottom and in side of machine damaged

so your product the very lowest quality plastic and material put in your products

and i call...

I purchase senorita SX 3 years before now my machine door not open . I raise a complaint 4 days before but still now no one contact me for resolution . and again i call the customer care 2 days before they said technician will come Saturday . but he is not and today is Monday am waiting for their tech.ifb care not work[protected].

Comp no : [protected]...

My dish washer needs repair, hence I called on the customer care .They sent one technician who could not fix up the problem but still charged Rs 290/= .The date was 30/08/2016 and the person came on 7th Sept with no solution. I again advised IFB customer care on 13th by mail which was acknowledged on 14th Sept. Since then there is no action at all . This company is not ready to offer after sales service to the otherwise good products sold...

I never expected such a poor support and communication from IFB. I was assuming IFB as a very big brand but still its not even given support like a local brand.

Let me explain my problem in detail.

My Registered Mobile : [protected]

I have a raised a complaint in IFB on 16/08/2016 . Ticket no: [protected]. They said they will attend in 24 hours. But they didn't come on time. After repeated calls...

TO WHOMSOEVER MAY CONCERNED

I have complained regarding my washing machine not spinning two weeks back & the same has been dealt with as under:-

1)The service centre is not attending calls on [protected] .
They told before that the problem would get resolved in 24 hrs.When it dint we call back as there was no follow up from company.They dont even know the status of complaint & whether the dealer has dealt...

I gave a complaint for a nonfunctional dishwasher ( under AMC) to be repaired six months ago. My machine has not been repaired till now . The first complaint number given in february 2016 is 1736778. The modus operandi is that the complaint is closed without assinging any reason and a new complaint is registered and the old one is not reopened. The process continues .I have given many complaints but in vain.
IFB is the worst company...

We have a IFB Microwave Oven, bought with so many expectations about the firm and product. It was purchased last year and still its magnatron is in warranty. Now as per the recommendations of your marketing representative we bought a comprehensive AMC for our Oven in June this year. Our products keypad became defective last month and hence a complaint was lodged with your firm on August 27, 2016 with a complaint Number as [protected]. Our...

Since 18th aug'16 till date i have made complaints for 4 times over toll free nos. Under ticket no.[protected], [protected], [protected] and [protected]; but ifb is not bother to attend the complaints and rectify the issue. Repeatedly, told for the urgency, but ifb is not bother. While selling the microwoven, they politely sold their product, now not bother for servicing after sales.

These type of companies should not sustain in...

My washing machine is out of order from[protected].We registered a complaint, a technician came for inspection but he did nothing, just said the door lock is damaged and will be replaced within two days but still now nobody has come. Again I registered a complaint but nobody came till date, every day call center said that they are forwarding the message to the technician but nobody has come yet. Ticket Nos.- [protected], [protected].
br...

I procured IFB Digital 5.5 KG Washing machine ( Serial No: 5580) in 2009 and I have an active Annual Maintenance contract valid till 24-Mar-2018.•Twice I have renewed Annual Maintenance contract post warranty expired and this machine has undergone several spare replacement in the last 5 plus years.

I have registered a service complaint on 19th Jun under ticket no [protected] and on 23rd Jun, I got a SMS stating your complaint...

This complaint is regarding the poor service provided to washing machine . The product has been out of order for more than a month. I am having an active AMC for the product. One of service Technician, visited the place and just left it as it is quoting he will show up next day with new motor(which he seems to figure out with his expert analysis) . After this, there is no follow up and i have raised multiple tickets : [protected], [protected],...

Today there occured an incident in my house due to the IFB front load washing machine. My husband and I both go to work. My 11 months old daughter stays at home with my nanny. This week I had my in laws visiting me.
Today they switched on the machine which was running fine and ran till completion. Then around 15 minutes later smoke started coming out of it. My mother in law saw it and immediately switched off the power supply and...