ACT Fibernet Complaints & Reviews

We raised issue one month before that no power back up in act fibernet power box. But without fixing the issue act people are closing the ticket. More over no had come to fix. I have reopened and called them more than 20 times. But still the issue persist. Sent email to the respective person as well but no action was taken.

Note: power box is there in our building only.

We have just signed up for 150gb per month fup with a 9 month contract on 13th march 2018 and within next 15 days we get a notice saying we have used up 150 gb data. Some scam is being perpetrated by the way act calculates data. I am on jio and in last 3 months on jio i have never exhausted my 1 gb limit even once so my consumption is sub 1 gb per day but somehow act is calculating it @10 gv per day

Complained a year back to yr nodal and other officer about removing the box grom my home through which others connection have been routed and power was utilised from our house though we'd disconnected a yr back. However we were forced to cut the power after which yr pll came... And played it well in taking power from someone's else house... And made a false promise to remove the box.. Been 4 days.. And no sign of them yet. T

I have initiated a refund for 7428 since act confirmed me that the connection is not feasible in my area. I have asked for refund on 23 march and customer care confirmed that i will get an email in 48 hours to confirm my bank details. But its more than a week i have not got any email. I have escalated till appellate level but no response. They told that the refund will be processed in 15 days. But its almost one week over. Do i get my refund by april 7 as confirmed?

I'm not a customer of ACT but they have got my phone number updated for one of their customers (ACT Customer ID[protected] and I have been getting messages and non-payment alerts and calls harassing me despite of writing emails and telling people over the phone that they have got a wrong number for more than a month now. I get confirmation from them that it has been resolved but the problem never got resolved. I have repeatedly sent emails to their nodal and grievance but in vain.

I have two options, one to take a legal action through consumer court for harassment or to change my mobile number.

TRAI team, please advise

Thank you,
Praveen

Power backup issue not resolved for 6 months.

Credit not provided for 28 days suffered in power outage and wifi not working

Complaints are closed repeatedly without any action and without customer consent

Wifi is suddenly disconnected this morning when the matter was under discussion.

Hello.

We are shocked to note that when the complaint is still pending at your end, someone had the audacity to disconnect the services.

This is very unfair, unfortunate and utmost bad service to the customer. Especially, for a customer who has remained loyal for about 3 years now.

And, also peeved to note that noone responded to our earlier mail sent to head-cc, bangalore nor any one cared to call or visit us regarding the power backup issue.

It is upsetting to note that you are demanding more payment, when services are not provided for the payment already made as per trai regulations.

If the connection is not restored in the next one hour, we will be constrained to report the matter to the regulatory authorities.

Udhayakumar
[protected]

I'm shifting from new delhi to gurgaon and requested to shift my connection as well. But act is not present in gurgaon. So i asked to shift it to my home town in hyderabad. They said that is also not possible. Customer care person said to deactivate account with my money in it (6months pack and i used only 2months) and i can reactivate whenever act comes to gurgaon.
How the hell can i do that? They are not even telling how long it will take to start operations in gurgaon.
I feel cheated. It's my money and if they're unable to service me i have to get my money back.
Worst company ever. They simply milk customers for money. Don't even know what customer service means.

Hello team,

My account number is[protected] and i am looking for refund for the remaining balance that i have paid (11201.00) initially.

I have cancelled the service in 1 month and i was informed that i am not eligible for refund.

Could you please confirm how will i receive refund and when can i expect a refund.

I have used internet for a month and paid for 9 months in advance. As i haven't used the service for remaining of 8 months i should be eligible for receiving a refund.

Please help me out with information related to refund!!!

Please let me know if you need any more information.

My User ID is 10513555 with ACT Fibernet. Last month I accidentally made 2 payments, first through Citrus LazyPay App for rs. 796.60 on 11th Feb '18, but I didn't receive a transaction confirmation, hence I assumed the transaction was failed so I made another payment of Rs. 800 on 16th Feb by cash through a local shop's paytm. (It's a common thing that they do here in our locality).
The shop address is Nagarjuna Enterprises, no. 6 Horamavu Agara Main Road, Prakruthi Township, Bangalore 560043. Their number :[protected]
Later when i received mail from Lazy pay for the amount they already paid to ACT, I fwded their email to ACT, explained them about 2 payments and clearly i requested them to refund one payment that was made thru Lazypay on 11th Feb. and keep my payment as a subscription for that month. Ignoring my request, instead heir billing service incorrectly, carelessly, refunded the payment that i made by cash on 16th feb, to the paytm of that particular shop, which is in no way related to my ISP, or my phone nos that r associated with the ACT Fibernet. They refunded the money without even verifying me, or by calling my number, they just simply refunded to that shop. Meanwhile I was getting constant notification for the pending due payment by LazyPay. So I called ACT's customer care. the first agent understood, he placed me on hold to see what he can do, never came back to the call for almost 20 mins, again I called, again I explained, again I was put on hold for another 20 mins, this is going on for a week. today I received a call from their billing section, but she was helpless too, She could'nt give me the phone no to which the money is refunded, she couldn't find the number first of all, instead she told me to contact the shop, which I did, the shop accepts the payment that we made thru them on 16th Feb, but they deny the refund made by ACT they say. They deny abt any refund from ACT. I m confused of what to do. Either ACT can contact them, get the refund, keep it for the next month's bill, or let them give me a proof of the refund that was made to that shop's paytm, so I can show it to them as proof, get my money back. every-time I call i get this reference no [protected] for Rs. 800 on 27th feb, this number is in no way of help to the shop to get my money back. either they ACT can talk to the shop or give me the proper number to which the money is refunded, I'll contact them and get the money back. ACT provides a worst customer service, every time I call i was put on hold, they couldn't help me, and careless of their customers, I wish someone get back to me on this issue, I m just tired of calling their customer service that is[protected].

PS: Meanwhile i paid Lazypay from my own money, as they were threatening me with constant notifications of my name going to the credit bureau.

Hi,
I have recently relocated from Koramangala to Benson town and i have requested the ACT guys to disconnect the connection as i was willing to go for another connection but there executive ensured me that they can waive of the shifting charges and requested me to go for ACT alone., now the bill has come and they have charges me the shifting charges and when ask them to waive off based on the earlier commitment given this is what they have to say

Dear Mr Varghese,

Greetings from ACT Fibernet!

We regret the inconvenience caused to you.

As per the update from billing team, waiver cannot be processed. Due to which intimation was given, that shifting charges will be applicable when request was raised.

Note: You can download My ACT APP for your Android and iOS devices Visit: https://goo.gl/bF0mGd & https://goo.gl/V0RD4z respectively.

We are always happy to serve you.

Thanks & Regards,
Rekha

Please look into this...

As per my old complaint the issue was temporarily fixed, again I am facing the internet disconnection issue.
Old complaint URL :-
https://www.consumercomplaints.in/act-fibernet-inconsistent-internet-service-c17...⇄

Still the issue is not resolved,

again I had to open tickets 1) [protected] 2) [protected], The worst part is if we try to connect to customer care is that we have to wait a lot, & we are charged for that call.
Can the Governing body please enforce a strong action & ensure quality service.

Thanks & Regards
Vardhaman B.N

Registered [protected] on sat 03.03 and no connection issue still not resolved. When i call up today morning again to check, new ticket [protected] is opened without earlier one resolved. 07.03 8am, if its not resolved, go ahead and disconnect and close account. Bye!

Since i have already paid upfront for 6 months, heard from customer care person that i am not eligible for refund for the last month if there is no connection!!! Thats business for you?

Opening new tickets without resolving earlier one on the same issue, is this how customer care is asked to work?

Are you series in retaining getting customers and retaining them? Every customer care person asks for 24hrs. If i keep calling everyday, how long shud i call? Months or years??
‏
Whats your policy on connection issue resolution? Shud it be resolved in 24hrs, 48hrs, 7*24hrs, 30*24hrs??

I have call the act customer support for deactivate internet due because i am shift ing to other places their is no act fiber availability to transfer the account so i ask for refund, in santhoshnagar office they told me it will be refund i call customer support explain the situation raise the ticket, now they are saying refund is not possible, we will hold your account when ever you come back hyderabad you can use this internet account or just transfer account to other people you know. I don't understand did i working for them to find new customer.

I have been raising a complaint of repeated disconnection of my ACT fibernet in Kamanahalli area. Everyday the connection goes off and they fix it temporarily. I am asking them for a fixed resolution but they just do not care.
Seriously these kinds of service should be shut down immediately.
Have sent email to their helpdesk, nodal office but no permanent solution yet. I think if you don't have the capability to provide a better service you shouldn't be doi g business in thst field. Really pathetic and would surely spread the words that ACT Fibernet is not recommended at all.

Niraj Saikia

I have given internet connection from act fibernet on february 1 st week. They promised uninterrupted internet and 50mbps speed (They say no * we are not giving up to 50 mbps we give full 50mbps). I paid for 6 months. Now with in 28 days i got 4 days disconnected from the internet.. When ever i ask they say fiber cut. It means either they use low quality cables or they say false reason to handle situation. I am expecting for either uninterrupted internet or return my paid amount.
Complaint registration number
[protected]

Thanks
Jagadheeswaran,
Hulimavu
Bangalore

Hello there, i've been using beam/act from 5 years now and its been fine but from the past 7montha they are cheating me with slow speed. I have a 75mbps speed package yet i get 200 kbps download speed. Youtube videos of length one minute take 20~25 minutes to load. I have complained to them several times, everytime they fix it and then after two or three days they slow down the speed again. I'm not getting even quarter worth of money i spend on this. Please take action

I registered for act internet in the month of january and paid rs 8135 to the concerned person. But when the team came to install the box at my place, they denied that it can not be installed due to some high voltage line going from my place. This was on 3rd february. Then only i registered to get refund of my money. Since then, i have been calling the customer care multiple times but still there is no update on when i will get the refund back.

I've applied for act connection on 16th feb 2018 to which act sales executive (Mr. Venkatesh) came and collected all the money on 17th feb 2018 and told me that connection will be done within 2 days. It has already been more than one week and act is not able to provide me the connection. On 23th feb (After 5 days), your field persons came and decided that they need to install some box. On 25th feb, another team came and they also figured out that they need to install the box and when i asked why the previous team didn't communicate, they have no idea. I don't know the issue here, but it seems like teams within act don't have proper communication. I've already called customer care 5 times and every time they are saying it will be resolved within 24 hours.
User id[protected]

ACT continues to send SMS's to me after having disconnected my connection and closing my account. I moved city and did not require their services any more. I have since asked them to stop on multiple occasions but they seem to ignore these requests. When calling them they say the issue has been resolved but I still receive communication. All my due payments are complete (confirmed when I called them) and therefore there is no reason for them to contact me especially after telling them not to message me any more. Either they are intentionally doing this (in this case they should be fined) or they do not have a process to fix this (they need to set up a process). Please contact them and fix this. my number is [protected] and this is also a way to identify my account with act.

First act had to change the router which was in my location which was done on 15th jan after which there was no connection to my place, however when i complained they asked me to pay for month of jan, which i cleared on feb 1st, after which they resumed service, i had to pay feb bill so took a annual plan and paid inr 16, 800, later in feb 15th they disconnected my connection citing activation charges, this is absolute cheating, i do have three reasons for calling act a cheat and thief

1. For month of jan for no service i have cleared the dues
2. If my connection is not active why should they collect annual plan charges
3. After 14 days of collection of annual charges, the connection was disconnected in the pretext of activation charges