ACT Fibernet Complaints & Reviews

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From past my data of 150 gb is getting exhausted in the middle of the month. When i called act they started giving lame excuses of how data usage is done. I am using my 4g connection most of the time. Except for couple of movies on my tv. Today my data was at 44gb and by the end of day it got reduced to 9 gb i was the only using internet for entire day. Consider this seriously i will file a complaint...

My consumer number is id[protected] and i have been utilising the services of act fibre for past ten years when the same took over from beam.

For three months after payment of amounts for six months for 75 mbps, services was such bad i am getting 10 mbps download and upload 0. I have lodged series of complaints with for slow speed. Some technician will come he understands that he cannot solve the same. The moments he vanishes...

Hi team,

This is regarding my complain i hav been trying to resolve for almost a month now!

Issue:
- my act broadband is not working.
- customer care team is not able to provide timeline and resolution
- problem statement as mentioned by cc team: technical support team cannot loacate the broaband box in my area (Yelahanka) - difficult to believe this as i am using it for more than a year...

I am having act fibernet connection to my residence and almost. Past year i have the same complaint that my devices that is mobile or laptop are disconnecting from wifi router with in few minutes of connection and to connect again i have to power off router and power onso again connectivity establishes and gets disconnected in minutes so to do my work at least 100timesi have to do the same. I had complaints registered with act at least 20...

This is the horrible customer service that i have ever seen. They simply say 24 hours to resolve the issue and when i kept following up they said, we will definitely fix the issue in 24 hrs. After the 24 hrs is completed, when i tried to follow up they simply said they don't have my request and they ask me to submit a new one again. I did not submit the new and called back again little later and this time the guy says he sees the request...

I got bill today that i have to pay my previous bill, which i have all ready paid, in last payment in the month of may, '17. And i ask for disconnection of 22nd may, 2017. They didn't come for disconnection, i informed again in 25th may, and they come and disconnect, on 15th june, send me bill on june rs.660/- and they have automatically, take it from my credit card, i claim and i revert back that amount. They didn't come for disconnection,...

We have requested to shift our connection to our new place as we have shifted and already having the wifi. Router. Its just a matter of shifting the connection but the customer care service is so poor, actually worst that they are telling the same things everyday like"it will be done by evening today". I really don't know when that evening will come for them. These people really doesn't understand the value of time neither having any work...

* got an act connection a year back, and was assured i would not have to pay shifting fee when i moved.
* apr 2017, paid for 6 months in advance and was told subscription now valid til oct31st
* jun 2017 moved to new location, was told i have to pay ₹500 for shifting, when i told them i was promised free transfer. They switched the excuse to 'connection not feasible'. I asked to cancel subscription, was told i would not get...

Hi,
I have been using act fibernet (Atria convergence technologies) more than 2 years, never faced problem before last (September 2017) month. Since one month i am not able use internet and have raised mutiple tickets requesting to fix the issue. All my struggles are waste and no engineer and the senior level team are capable or ready to fix the issue. Now they are asking to pay the month bill of october 2017 which i have used hardly...

Iam akhilesh nd my account no [protected] not getting internet since from 2dy i try to contact ur customer care but no one pick the call i don't understand for what purpose u people running customer care centre it's too bad service u people give to me nd u people not even picking the call see i need to do work from home so plz resolve the issue and make sure that this problem won't repeat again...

I have paid the money for broadband installation but they have deducted the amount for installation. 25 days over. My friends use the same.in 01 day, they do installation. There is no response from the customer. I am not sure whether my money is in safe hands.in addition to that, i have been raised a bill of 650/- for one month charge. I need my money back. I can go with other broadband services or installation should be done immediately....

I had raised a connection shifting request on 20th october 2017. I have got all the assurances from act fibernet customer care but the connection itself. The call representatives always tell me that - "one of our field executives will reach out to you by today evening", and the cycle continues everyday. Its been almost 15 days now. Below are the request details -

Registered phone no - [protected]
Request id - [protected]br...

Same as other complaints... They will show your usage as consumed... On complaint they will say we will investigate the matter, come back after 3 days with the same shell of information that is available on app... No breakup only daily upload and download data... And continue with their fraudulent activities... How can any one consume 225 gb of data in 20 days on youtube or fb videos... Act calculates blue ray quality download for one hour...

I had first requested for a transfer of my existing connection on 29/09/17. Act informed me that there was no feasibility in my new location and they closed the transfer request. Last week on 23/10/2017, act installed boxes and laid cables in my apartment to provide connections. We had already given them the builder noc to install the boxes and provide the connection after which act people came and installed the boxes and laid down the cables...

I have act connection in hyderabad. From last 6 months, network connection is very pathetic. It discontinues every now and then. I reached out to act customer care multiple times. Every time they will say they will resolve the issue in two days. It works for a day or two and again it stops working. I told them, the router they have provided has some problem. Despite my repeated requests they are not following up with me....

I paid my 6 month advance bill for account#[protected] in aug month for which i was unaware that box was removed from location. Then technician visited my house on my request to verify the connection he informed me to ask for refund because connection cannot be provided. I placed request in aug month 2017 for refund and october is going to be over. Till now m getting one answer from customer support that within 24 hrs i will get my money....

I have taken a connection from act fibrenet on september 17th, 2017. On october 3rd it got disconnected and i raised a complaint. It was not resolved yet. This is the third time i am raising a complaint in just 20 days of getting connection. I have calles them dialy. They will close my complaint stating it was resolved but it issue still pertains. Without resolving the complaint they will close the complaint.
My connection number:...

I have logged nearly five tickets this month, latest one being ticket number: [protected] and it was closed on 24/10.

We lost the internet again last night, as my account has been wrongly disabled.
Last four times it was enabled/unlocked/activated only after i sent nodal officer an email.

Also while the internet was working, you tube traffic from my account is blocked on the act infrastructure
br...

Dear all

I gave a shifting request from agb layout mahalakshmipuram to malleswaram 18th cross on 11th of october and submitted the document on 13th of october as they told they will shifting within 4 to 5 working days, till now the shifting has not been done,

More than anything they have closed the shifting request stating shifting has been done, but they have not done even the wiring or anything, i dropped...

Hi,

A junction box has been installed in my apartment for quite some time by one of the tenants. I am one of the owner's of the apartment and there is no proper consent taken for installing the junction box. And this tenant is no more living the apartment.
The main troubling issue is that, recently a bunch of wires are taken out of the box, across ground floor ceiling and are distributed to different buildings. br...