Aircel Complaints & Reviews

Address: Coimbatore, Tamil Nadu, 638401

I have received aircel offer as 398 for 84 days i have recharge but i got recharge for 32 days only

+2 photos

Nov 13, 2017

Complaint marked as Resolved

Verified Support

Oct 13, 2017

Aircel Customer Care's response Dear Raghul Kumar,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No. (as the shared number [protected] doesn't belong to Aircel):
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra

I am unable to sent port message from my aircel no. Whenever itrued sent it always shows sending failed. I tried to sent other message to my friend, that message was delivered. But when trying to sent port message it shows only semding failed. They cant forced customers to use their service. Its agiants the rules. Plz look at this otheriwise i will go through court.

Nov 16, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 08, 2017

Updated by Mahesh88 Mobile no is [protected]

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Customer (Mahesh88),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (Mahesh88),

We would like to inform you that our team called on the given number but you were not available at that time. So, the procedure was informed to the lady who was available on call at home.

Warm Regards,
Aircel Social Media Team

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R

Reshuvino

from Chennai, Tamil Nadu

Oct 9, 2017

Dear sir,
Please send me the bill amount to be paid for my aircel number_[protected] to my mail id.[protected]@gmail.com..Please send me as soon as possible...Waiting For Ur reply

Reply

Aircel Customer Care's response, Oct 10, 2017

Verified Support

Dear Customer (Reshuvino),

We request you to contact/visit any nearby Aircel store (with a valid ID and address proof) to get the bill details of your number.

Warm Regards,
Aircel Social Media Team

K

karim velani

from Mumbai, Maharashtra

Oct 9, 2017

Hi,

I am unable to generate UPC code, have you blocked sms to 1900???

Why is that so??

Kindly check and resolve the same asap.

I want to port out to other operator. Kindly check and resolve the same asap from your side

Reply

Aircel Customer Care's response, Oct 10, 2017

Verified Support

Dear Karim,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 18, 2017

Verified Support

Dear Karim,
We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks & Regards
Aircel Social Media Team

S

soniyakumari

from Bengaluru, Karnataka

Oct 9, 2017

Dear sir,

my aircel number [protected] so without knowing y knowledge i have activated cricket alert so i tried to deactivate it by sending sms to 512233 but its not working so please suggest you to unsubscribe the pack it disturbs me each and every 5 mintues

Reply

Aircel Customer Care's response, Oct 10, 2017

Verified Support

Dear Customer (soniyakumari),

We would like to inform you that there is no such VAS currently active on your number (9206530589). However, if you are receiving any such message regarding the mentioned VAS, please share the screenshot of the same so that we can assist you in best possible manner.

Warm Regards,
Aircel Social Media Team

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My aircel sim ([protected]) has deactivated.I am not able to call with my aircel sim .
So that I can not contact with customer care from my sim number.
If any additional information required plz contact me on my new mobile number.That is given below
plz reactive my aircel sim .
My contact no is [protected].

Nov 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Aircel Customer Care's response Hi Satveer Choudhary,

We would like to inform you that as per our record your number has been inactive from our end. Further, you need to visit store for the further assistance in this regard along with your valid document.

Warm Regards,
Aircel Social Media Team

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Address: Kolkata, West Bengal, 700003

My aircel number [protected] that i have been using for around 5 years got damaged sim, so i went to an aircel authorized store and got a new sim with the same number and was promised sim will get activated in 12 hrs. But it has been 36 hrs and i still get no tower, causing me great inconvenience as everything is connected to that number of mine. Please look into this issue and help me activate the sim and get it back on track as soon as possible. Thank you.

Nov 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Hrishit Roy,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

20 digits SIM number (new one):
Alternate number:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Hrishit Roy,

As per system check, we would like to inform you that the SIM replacement has been successfully done for your number on 7th Oct, 2017.

Warm Regards,
Aircel Social Media Team

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Address: 560049

Hi team,

I've received a message that my number[protected] has been ported to vodafone with the request number dx882944. I've reached aircel customer care number, they've informed its ported to vodafone. I've done my ekyc on 28th september 2017 (Thursday) at aircel seva kendra (Subhash nagar).

I received a confirmation message of number portability without my request on 3rd oct 2017. I still don't understand that how aircel approved number portability without my request/consent. Its terrible and pathetic that aircel customer care doesn't care about my number deactivation.

I hope the numbers unavailability doesn't matter for aircel. I've lost my important calls due to this. It even had rs 200+/- balance. I need to activate my number as early as possible.

Regards,
Karthik k
+[protected]

Nov 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by Karthik Krishnamoorthy Hi Team,

I've received a message to my number[protected] has been ported to Vodafone with the request number DX882944. I've reached Aircel Customer Care number, they've informed its ported to Vodafone. I've done my eKYC on 28th September 2017(Thursday) at Aircel Seva Kendra (Subhash Nagar).

I received a confirmation message of number portability without my request on 3rd Oct 2017. I still don't understand that how Aircel approved Number Portability without my request/consent. Its terrible and pathetic that AirCel Customer Care doesn't care about my number deactivation.

I hope the numbers unavailability doesn't matter for Aircel. I've lost my important calls due to this. It even had Rs 200+/- balance. I need to activate my number as early as possible.

Regards,
Karthik K
+[protected]

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Karthik Krishnamoorthy,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Karthik Krishnamoorthy,

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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Address: Bangalore, Karnataka, 560049

Website: Aircel

Hi team,

I am using aircel prepaid connection since 2011. As per government instruction all telecom industries are asking their customer to link mobile number with aadhaar. I've visited aircel seva kendra to to link my mobile number with aadhaar. They are asked rs.20/- for my three aircel numbers with aadhaar. I've paid and its unfair that customers are forced to pay as a charge for linking. Is there any order / rule to collect the money for the above transaction? If so kindly clarify the same.

Nov 24, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by Karthik Krishnamoorthy Hi Team,

I am using Aircel prepaid connection since 2011. As per Government instruction all telecom industries are asking their customer to link mobile number with aadhaar. I've visited Aircel Seva Kendra to to link my mobile number with aadhaar. They are asked Rs.20/- per number (I've three aircel number), paid Rs 60/- for linking with aadhaar. I've paid and its unfair that customers are forced to pay as a charge for linking. Is there any order / rule to collect the money for the above transaction? If so kindly clarify the same

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Karthik Krishnamoorthy,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel no.:
Store address:
Store executive's name:
Date of visit :

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 17, 2017

Aircel Customer Care's response Dear Karthik,

We hope your issue has been resolved.Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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Address: 411057

From last 4 days i am struggling to port out from aircel. Customer care executive is not able to solve the issue and the way they talk is really harsh. Not at all satisfied with the service. If you ask me rating from 1 to 5 for customer service, i would like to give -10.

Please help me getting out from this # operator.

My mobile number - [protected].

If i send message port [protected] to 1900. I am getting unable to send error. All suggestions given by operator i have tried. Now if i try to call customer care they have blocked my number so everytime i call it will come busy. If i call with other aircel number it ll connect.

Nov 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Customer (Nandeesh01),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (Nandeesh01),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number.

Warm Regards,
Aircel Social Media Team

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N

Nandeesh01

from Pune, Maharashtra

Oct 10, 2017

Format of message :
PORT [protected] to 1900

port out not happening from aircel - Comment #2878822 - Image #0

Reply

S

Satish Limani

from Mumbai, Maharashtra

Oct 24, 2017

I am not able to port out i have tried customer care but nothing solved
i am trying since 2 months help me out.
my formate is PORT [protected] to 1900

port out not happening from aircel - Comment #2894429 - Image #0

Reply

Aircel Customer Care's response, Oct 28, 2017

Verified Support

Dear Satish Limani,

We would like to inform you that the UPC for your number is DM124948 which is valid by 13/11/2017.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received/given

Warm Regards,
Aircel Social Media Team

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I have opted to port out from Aircel to JIO and accordingly took a new Jio sim with the porting code I have got after sending message to 1900 on 30th Sep, 2017. it's been 8 days and there has been no acknowledgement from Aircel. Fix this issue ASAP

Nov 17, 2017

Complaint marked as Resolved

Verified Support

Oct 13, 2017

Aircel Customer Care's response Dear Vaidhyanathan Ganesh

Please share your concerned Aircel number (as [protected] is not an Aircel number) so that we can look into the matter.

Warm Regards,
Aircel Social Media Team

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Address: Gaya, Bihar, 823001

Dear sir my aircel no is [protected] .aircel has deducted my money for vas please return my money. I have not make use of any vas and I don't want to use it so please return my money.Many money were deducted so want all my money to my no. And unsubscribe my all vas. Please return my balance.
Thanks

Nov 14, 2017

Complaint marked as Resolved

Verified Support

Oct 13, 2017

Aircel Customer Care's response Dear Customer (Train 360),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 14, 2017

Aircel Customer Care's response Dear Customer (Train 360),

We would like to inform you that no such deduction has been found on your number. So, please share the date of deduction and the amount deducted so that we can cross validate the same at our end.

Warm Regards,
Aircel Social Media Team

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Balance has been deducted from my number [protected] of rs 22. I have complained and deactivated that vas within 24 hours from the activation but the customer care agents are denying to refund the deducted money. Everytime i called the customer care agent they are saying-our systems are facing some difficulties, kindly call us after 2 hours later. Every 2 hours later when i connected them, they are telling the same thing again and again. This is so much frustrating. If this continues to happen and if do not get my money back i will take drastic action.

Nov 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2017

Aircel Customer Care's response Dear Customer (joybiswas),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (joybiswas),

We would like to inform you that the deducted amount (Rs 22 for CRBT) has been refunded to your account.

Warm Regards,
Aircel Social Media Team

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Address: Dimapur, Nagaland, 797103

Website: www.aircel.in

With reference to subject indicated above that, i would like to beg pardon and state that sir, i couldn't find my aircel number ([protected]) problem issues like incoming calls restrictions and invalid number. This is number it was registered by unknown documents. I want to apply my personal documents.
Therefore, kindly request change new documents.
Your kind intervention in this matter shall be highly acknowledge.

Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Bongkhao Take action as soon as possible

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (Bongkhao),

We would like to inform you that the change of ownership can be done only in blood relations i.e. Father, Mother, Children, Siblings, Spouse (exception).
So, we regret that we won't be able to assist you in this regard.
Further, you may visit any nearby Aircel store to get more details.

Warm Regards,
Aircel Social Media Team

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Address: Chennai, Tamil Nadu, 600053

Hi aircel,

I have been using an aircel sim for more than 10 years but that sim card owner is my cousin. Now as per govt directive this sim has to be linked to an aadhar no. Whose aadhar should i link now, my cousin's or mine? Or is there any way that i can transfer the sim ownership to my name, so that i can link it to my aadhaar. This number is pretty important to me as i have provided it everywhere.

Thanks,
Ramachandran

Nov 6, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Ramachandran Ramasamy,

We would like to inform you that the linking of Aadhaar can be done in the name of owner only. Further, you may go for change of ownership which can be done in blood relations (only) i.e. Father, Mother, Children, Siblings, Spouse (exception).
So, we regret that we won't be able to help you in this regard.

Warm Regards,
Aircel Social Media Team

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Address: 841442

Website: Apandhun.in

Ham care me phone kar kar thak gail bani lekin hamara sim kho gaya hai band nahi ho raha hai mob [protected] name ranjeet kumar village. Shahpur nagra saran bihar 841442 please band kar dijiy please sar jaldi band kar dijiy

Ham care me phone kar kar thak gail bani lekin hamara sim kho gaya hai band nahi ho raha hai mob [protected] name ranjeet kumar village. Shahpur nagra saran bihar 841442 please band kar dijiy please sar jaldi band kar dijiy

Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Ranjeet Kumar Raja Sar jaldi band kar dijiy please

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Ranjeet Kumar Raja,

Please share the following information to confirm your identity so that we can forward your request to the concerned team:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address (as per the documents):

Warm Regards,
Aircel Social Media Team

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As a long associate with aircell, add-on free sim card ([protected]) given to me which does not have the net-connectivty, however, normally bill are coming around rs.200/-. But last bill was 1350/- which was not used my me.

Salem aircel office torturing me without solving the problem on faulty payment on me. Last 8 years i am with aircel customer without any default of payment.

Nov 26, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear S.Mathivanan,

We are forwarding your concern to the team. Meanwhile, please share your alternate number.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear S.Mathivanan,

We would like to inform you that you are in the plan Add-On Special @ 99 with benefits of 99 MB 2G Data Discount.
As per the usage details, you have already consumed 198 MB data for which you got charged @ 10KB/10 paise. Hence, we regret that the waiver is not applicable in this case.

Warm Regards,
Aircel Social Media Team

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Address: 800014

I have a bihar/jharkhand aircel sim.
I activated once the rs 2 daily pack for 20p/min. Now it auto renews daily.
This has been happening since sep 22, 2017. It has been 14 days.
I no longer need this pack. Balance is being deducted for no reason.
I have tried so many ussd codes, but nothing works.
There should be much clearer de-activation codes. It is unnecessarily reducing my balance day-by-day. I would be glad if this resolves asap.
Please deactivate this pack.

Oct 6, 2017

Complaint marked as Resolved

the pack has been discontinued successfully. thank you

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (amIndian),

We are forwarding your concern to our team. Meanwhile, please share the following details to confirm your identity:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN code:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (amIndian),

We would like to inform you that the mentioned service has been deactivated on your number as per your request.

Warm Regards,
Aircel Social Media Team

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Auto deducting 2 rs daily i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently. I'm trying to connect your customer care but all lines are busy.
Service name: NDMC170317PI2

+1 photos

Oct 6, 2017

Complaint marked as Resolved

I did Complaint on aircel official site then they resolve my problem.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Customer (Sandeep SB),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 11, 2017

Aircel Customer Care's response Dear Customer (Sandeep SB),

We would like to inform you that the deducted amount (Rs 6) has been refunded to your account and the service has been deactivated.
Please cross check the same at your end.

Warm Regards,
Aircel Social Media Team

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Address: 600039

Aircel showroom, hunters road, choolai. Always telling the server is slow. Please come tomorrow. Two tomorrow has gone. But till my aircel prepaid number was not linked with aadhar card. Also telling aadhar linking can be done in morning only, evening 6pm it cannot be done. Nearby shop asking 20 rs. That's why i pedalled my bicycle. Feeling very disappointed twice. Poor service.

Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (karthee k),

We regret the inconvenience caused but the process of linking of Aadhaar number with the connection requires your finger print (bio-metric to be done). Hence, you are requested to visit any nearby Aircel store in person for the same.
Further, we are hereby sharing the link where all the Aircel stores (of your circle) are mentioned with necessary details:

http://www.aircel.com/AircelWar/appmanager/aircel/chennai?_nfpb=true&_pageLabel=P4001093261265010211073

Also, we recommend you not to visit any retailer.

Warm Regards,
Aircel Social Media Team

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Address: 638116

I am Sureka

My aircel sim is not working since two weeks. I am not getting signal in sim. I am not getting messages, calls. It is showing cross mark on signal icon in phone. My aircel number is [protected]. This is my primary sim.

So Kindly please resolve this issue as soon as possible.

Thanks in advance.

Sim holder name: Nithya

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I got a message "thanks for subscribing to aircel pi 9 packs. Now enjoy, a2a 10p/m, other local/std 25p/m for 28 days."
I did not chose it nor did i request it in last many months and suddenly my balance got deducted! This is disgusting and another poor example of aircel service.
I would want aircel to kindly redeem my balance back.
My contact number is [protected]

Nov 8, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Sandeep Jyani,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team

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S

Sandeep Jyani

from Delhi, Delhi

Oct 6, 2017

I have still not received my deducted balance back !
I got the message on 5th October 4:00pm.

Please resolve it at the earliest.

Reply

Aircel Customer Care's response, Oct 7, 2017

Verified Support

Dear Sandeep Jyani,

We would like to inform you that the deducted amount (Rs 9) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team

T

Tamiz

from Hojai, Assam

Oct 6, 2017

Aircel — to know the sms details

Sir i am a prepaid customer of aircel. urgently i have to sms details of my number [protected] months of august and september. please send me the details on my email id [protected]@gmail.com

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Auto deducting 2 rs daily i did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, i don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Activated service: ndmc170317pi2
My number: [protected]

+1 photos

Nov 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (San Bisht),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 07, 2017

Aircel Customer Care's response Dear Customer (San Bisht),

We would like to inform you that the deducted amount (Rs 6) will be refunded to your account within 24 hours.

Warm Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

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Aircel reviews & complaints page 118

validity came for 84 but given is 32 days

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unable to send port massage

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sim reactivate

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number not activated yet

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number ported without my confirmation

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payment for aircel for linking aadhar

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port out not happening from aircel

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reg- mnp

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aircel deducted my money for vas

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refund not received

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resolve new registration name

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phone number

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sim band karne ke liye

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fault payment which was not used by me

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deactivate daily pack

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deactivate ndmc170317pi2 service

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aadhar linking to mobile number

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sim not working( not getting signal)

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charged rs 9 without my action

Aircel — to know the sms details

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about deactivate ndmc 170317 pi

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