Aircel Complaints & Reviews

Address: Gopalganj, Bihar, 841405

Dear, sir mai mantaj mansuri aircel ka ek upbhokta hun mere mobile n.:[protected] par automatic vas service activate kar diya jata hai aur massage ke dwara mujhe ye jankari di jati hai ki mere mobile par fla vas service activate ho gaya aur uskeliye rs. 35 charge hua for 7 days. Fir ek massage aya jisme kisi dusare vas servise ke activate ki bat kahi gayi aur uske liye rs.15 charge kata. Aur jab mai complain karta hu to hsamesha customer care bussy batlata hai. Akhir ye sab balance kyo kata jata hai aur hume presan kiya jata hai.

Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Aircel Customer Care's response Hi Customer(mamtaj),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 24, 2017

Aircel Customer Care's response Hi Customer(mamtaj),

We would like to inform that Rs.35 for(VAS mobplayw)will be credited on within 24 hours and service has been deactivated from your number.

Warm Regards,
Aircel Social Media Team

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J

Jeetendra Kumar Tyagi

from Lucknow, Uttar Pradesh

Oct 24, 2017

Hello sir, Please provide me detailed call history of previous one month of my Aircel no. [protected]

Reply

Aircel Customer Care's response, Oct 28, 2017

Verified Support

Hi Jeetendra Kumar Tyagi,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Warm Regards,
Aircel Social Media Team

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Address: 400059

I want change Aircel to Vodafone and i not getting UPC code as Aircel network is very weak calls get disconnect again and again. I have send the SMS requesting UPC many times on 11 oct 2017but to no avail. AIRCEL guys please send me UPC.

Aircel customer support has been notified about the posted complaint.

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I am not able to send sms with my aircel sim i have been trying this for many days... Please help me in this regard.please resolve this problem as this number is linked to my bank account and i am not able to send msg for balance enquiry and other purposes to ny bank.

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Address: Pune, Maharashtra, 411014

Website: Aircel.com

I have tried talking with the executives if the Aircel for several time from the month of September, I'm face problem with the network coverage and internet, pls provide me the UPC code and help me, this is an humble request.

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Address: 632009

My number is [protected], i am using this as postpaid number for more than 2 years, now i want to convert back to prepaid. Is there any way to convert it back to prepaid, if so please explain me the procedure for that!

Note: initially when i bought the aircel sim (Number mentioned above), i bought it as a prepaid only, then i have converted it to postpaid due to my official purpose, now can i go back to prepaid again?

Dec 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Aircel Customer Care's response Hi Magesh RK,

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Further, before placing request please clear all your outstanding amount to avoid any interruption.

Warm Regards,
Aircel Social Media Team

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A

ashish844

from Delhi, Delhi

Oct 23, 2017

Today I recharged my aircel number [protected] with 288 unlimited internet pack.But the internet speed is very slow below 50kbps. Even I am not able to do browsing properly. Please do something regarding this.

Reply

Aircel Customer Care's response, Oct 23, 2017

Verified Support

Dear Customer (ashish844),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate No.:
Complete address with PIN Code:
Nearest landmark:
Duration of the issue (a problem since when):
The Issue with a specific website or all website:
The Browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Oct 24, 2017

Verified Support

Dear Customer (ashish844),

We would like to inform you that our team is working on your issue but needs the following details to proceed further. So, please share the same:

Landmark:
Complete address: Village…..Post…..Ps…….PIN Code……dist
Type of handset:
Alternate number:
Number of signals (0, 1, 2, 3, 4):

Warm Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi

My balance deducted daily par day 50 paise and I'll dial no 155223 but it not work nad i also try *121*0200# but my balance is deducted continued
my aircel no is [protected] I'll call 198 and talk customer care executive but he told me call same time later he not stopped deduction on my account
I'll try calling 198 another days but I'll can not connected customer care please help me and Stop deduction on my account
Thank you

Aircel customer support has been notified about the posted complaint.

Nov 03, 2017

Updated by Pawan dass Tumhari maa ko choot tum loge nahi manogena uhi balance katate rahoge tumhari bahan bhosda bhikario balki bhikario say battar ho tum chore ho tum dallo aircel company chore hai aircel ki maaki choot aircel tu mere 2 roz katkar amir banna chahta hai tu apni maa bahan beti ko bivi ko gb road bhejde ussay bhi teri achchi kamayi ho jaygi bahan ke land chudai khani ke beej

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Address: Chennai, Tamil Nadu, 600088

Website: www.aircel.com

Without sending any proper intimation they have blocked all my 3 numbers. There was no message to all 3 numbers regarding the credit limit exceeding. But they have stopped all our services blindly. When called customer care and asked they are easily lying that messages were sent from them to all 3 numbers. They are totally lying here. Because we have not received any message in all 3 numbers. Such a waste network. Waste of being in this network for the last 13years. No use really. Such a waste customer care service and no value for the customer.

Nov 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Aircel Customer Care's response Hi Customer (sudhan (bibin)),

We would like to inform you that as per our record your number is well active please visit nearest Aircel store along with your SIM if you face any issue for the same.

Warm Regards,
Aircel Social Media Team

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Auto deducting 2 Rs daily I did not activated any service. I have not used your mobile data please refund my amount or disconnect this number permanently, I don't want to continue with this fraud company. I'm trying to connect your customer care but all lines are busy.

Request you please deactivate this service asap and return my money back.

Dec 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Aircel Customer Care's response Dear Customer (Shivali Kapoor),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

Any message received upon deduction:

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 10, 2017

Aircel Customer Care's response Dear Customer (Shivali Kapoor),

We hope that our team got in touch with you and your concern has been resolved. Please feel free to let us know in case of any further assistance.

Warm Regards,
Aircel Social Media Team

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Address: Allahabad, Uttar Pradesh, 211003

3days ago, i recharged rs94 (10gb 3gnight data) pack on my aircel number
[protected] via paytm and received the confirmation of successful recharge but
I'm not able to browse the internet. The package is not activated.
Please resolve this issue or return my money asap.
I've been using aircel since 3 years and no issue at all but aircel service is getting worst day by day and also customer care service is very bad.

Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by Zaman Hasan Rs94 pack still not activated.

Verified Support

Oct 24, 2017

Aircel Customer Care's response Dear Zaman Hasan,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Signal Bars:
Alternate No.:
Complete address with PIN Code:
Nearest landmark:
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 25, 2017

Aircel Customer Care's response Dear Zaman Hasan,

We would like to inform you that our team tried calling you but the number was not reachable. So, we request you to share an alternate number and suitable timings (between 10 AM to 5 PM) so that we can contact you accordingly.

Warm Regards,
Aircel Social Media Team

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Hii

I am the customer of aircel since last 7-8 years and shame to inform you.

I didn't activate the pack ndmc170317 p12 it got auto activated and as a result everyday 2 rs getting deducted from my account since last months.

Resolve it or i will leave the sim forever.

Getting irritated by this pack who will waste 2rs everyday.

Kindly resolve the problem.

Pack - ndmc170317 p12
Mob - [protected]

Sukhwanti

Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Aircel Customer Care's response Dear Sukhwanti,

We regret the inconvenience caused. Please dial *121*0200# to deactivate the 170317p12 pack on your number.

Warm Regards,
Aircel Social Media Team

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P

Promod mandal

from Bengaluru, Karnataka

Oct 23, 2017

Dear Sir,

I have lost my mobile along with the AIRCEL sim card. Please block the out going & incoming calls as well sms from the below mentioned number so that it cannot be used by unknown person. Please do this as soon as possible.

Number: [[protected]]

Thank You,
Promod Kumar Mandal

Reply

Aircel Customer Care's response, Oct 23, 2017

Verified Support

Hi Promod mandal,

Thanks for reaching out to us. Kindly share the following information to confirm your identity:

Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team

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Address: Davanagere, Karnataka, 91

Website: aircel.com

194 recharge ul calls - and 1gb data/ d but i got only 1 gb data i want daily 1gb data or replace my money

+1 photos

Nov 27, 2017

Complaint marked as Resolved

Oct 22, 2017

Updated by Styilish Manu Pls dont cheat aircel

Verified Support

Oct 23, 2017

Aircel Customer Care's response Hi Styilish Manu,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Recharge date:
Mode of Recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 23, 2017

Aircel Customer Care's response Hi Styilish Manu,

We would like to inform you that the mentioned number has received the complete benefits of RC194/-.

Warm Regards,
Aircel Social Media Team

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My aircel sim was locked by puk they issued a duplicate sim on 14 October but its not activated please activate it the aircel phone number is [protected] and the sim number is[protected] please activate it if you're not able to call this number call this alternative number [protected]

Oct 22, 2017

Complaint marked as Resolved

You people did not resolve

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Address: 500059

I am register customer of aircel with no [protected] from hyderabad for past 6 years as for 7 days some unknown person calls me and say that no is related to him. How one no can be given to two members by the company. As this issue has been taken to customer care but no action is been taken yet. And the person going on disturbing me. As last stage i am lodging complaint of the issue is not resolved i am going to lodge complaint against person as well as aircel in consumer court

Nov 22, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Aircel Customer Care's response Hi Ashwin Ramchandar,

We regret that we won't be able to help you in this regard. However, we suggest you to ignore such calls in future. Also, please restrain from sharing your no. with untrusted sources.

Warm Regards,
Aircel Social Media Team

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M

Manish5196

from Delhi, Delhi

Oct 23, 2017

I am unable to deactivate this pack and it activate automatically.please help me out or i will have to complain in consumer forum

Reply

Aircel Customer Care's response, Oct 24, 2017

Verified Support

Dear Manish,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of Activation:
Any message received upon Activation:

Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Nov 1, 2017

Verified Support

Dear Manish5196,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: New Delhi, Delhi, 110009

To
The manager
Aircel
Kindly deactive the autoactivation of ndmc170317pi in aircel sim [protected] asap… it is already been two weeks after the autoactivation… even if i call the customer care they never connect me to the executives if aircel doesnt deactivate this aitoactivation pack and refund all my money back then i will have to throw away the sim…
How can aircel deduct rs 2 daily from my aircel account for no fault on my part?
Couldn’t aircel find another way to burn their customer’s pocket?

In great dilemma
An aircel customer

Nov 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

Aircel Customer Care's response Dear Customer (Tenten),

We regret the inconvenience caused. Please dial *121*0200# to deactivate the ndmc170317pi pack of Rs 2 on your number.

Warm Regards,
Aircel Social Media Team

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Hi, I am trying to send sms to 1900 from my Aircel Number but its getting failed though I have enough balance.I tried with changing service center number too but it didn't work Please resolve my issue asap.

Mob no. [protected]
Format of sending sms: PORT [protected]
Screenshot of sms failure is attached.

+1 photos

Nov 27, 2017

Complaint marked as Resolved

Oct 16, 2017

Ansari Arib's response Fix it as earlier as u can

Verified Support

Oct 23, 2017

Aircel Customer Care's response Hi Customer (Jyoti0317),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 25, 2017

Aircel Customer Care's response Hi Customer (Jyoti0317),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

Oct 27, 2017

Updated by Jyoti0317 My issue is been resolved.Thanks a lot Aircel Team.

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G

Gauravkamra

from Chakia, Bihar

Oct 23, 2017

There are three auto renewal plans are activate on my aircel mobile no [protected]
1. PRP291
2. UL_Night_Data
3. Night_LocalA2A
I don't need these plan. Please deactivate these plans.

Reply

Aircel Customer Care's response, Oct 23, 2017

Verified Support

Dear Customer (Gauravkamra),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to confirm your identity:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address with PIN Code:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Oct 24, 2017

Verified Support

Dear Customer (Gauravkamra),

We would like to inform you that STV9 pack has been unsubscribed from your number, as per your request.

Warm Regards,
Aircel Social Media Team

A

Ansari Arib

from Delhi, Delhi

Oct 23, 2017

Sir,
I'm using aircel net since last 25 days
It is giving good speed
But from last 2_3 days it is giving only a speed of 100kb/s
I am using Micromax e352
Please i request you to fix this problem

Reply

Aircel Customer Care's response, Oct 24, 2017

Verified Support

Dear Ansari Arib,
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel No.:
Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The Issue with a specific website or all website:
The Browser being used (Default phone browser or Chrome/Dolphin etc):
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Nov 1, 2017

Verified Support

Dear Ansari Arib,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

K

Khrj

from Mumbai, Maharashtra

Oct 23, 2017

I have sent SMS to get UPC, but I have not received it from company yet.I need UPC as soon as possible

Reply

Aircel Customer Care's response, Oct 24, 2017

Verified Support

Dear Khrj,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Nov 1, 2017

Verified Support

Dear Khrj,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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Address: Mumbai City, Maharashtra, 400706

I am not able to send sms to 1900 from my aircel sim. I have balance greater than rs.19 (Maximum cost for porting). I can send sms to other numbers but not to 1900.

Whenever i try to send the port sms it takes a very long time and later says "unable to send message".

I have tried multiple phone, still i get the same problem. Please look into this issue.

My number: [protected]

Oct 23, 2017

Complaint marked as Resolved

While roaming the sim connected to Vodafone and I was able to send the SMS then.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Aircel Customer Care's response Dear Customer (arafsheikh),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the message:
The screenshot of the message received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Oct 21, 2017

Updated by arafsheikh The message sent was: PORT [protected]
The phone retries sending the message multiple times, each time when it fails I receive a popup saying the SMS cost was rs.0. This happens 4-5 times and then I get a notification saying the message was undelivered.

Please find the screenshots below.

Verified Support

Oct 23, 2017

Aircel Customer Care's response Dear Customer (arafsheikh),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number successfully.

Warm Regards,
Aircel Social Media Team

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Address: 600041

Website: aircel

[protected]

Please provide details and address... About thi number...
Very urgent.. O kindly provide me who is this... Send the address of the people who is sending...
Thank you..
Often i am getting messages from this number... Markrting advertisement.. And some other business llinks...

Mailid:
[protected]@gmail.com
Mobile:[protected]

Kindly help

Nov 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

Aircel Customer Care's response Hi Customer (sant780),

We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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My complaint is same as shudhanshugpt. My aircel no. ([protected]) has been charged rs.2 daily for the renewal of sms service ndmc170317sms2 for the last week without my consent. Why the hell did you did you do this guys?? I havn't request for any such service but you has activated it on my no. Without my permission. I would like it to be deactivated and my money refunded as soon as possible.
Please don't activate any such service yourself in the near futute without the user interface.

Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

Aircel Customer Care's response Dear Customer (Sean Snephen),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 24, 2017

Aircel Customer Care's response Dear Customer (Sean Snephen),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team

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E

Ebenezer Stephen

from Valparai, Tamil Nadu

Oct 20, 2017

I get calls from as Airtel reg offers for prepaid connection, I request to delete this service and not to call regarding offers etc

Reply

B

bhuvan123bhuvan

from Coimbatore, Tamil Nadu

Oct 20, 2017

Not able to convert aircel postpaid CUG number [protected] (only one number in CUG now) to aircel prepaid . shall i port or whats the procedure

Reply

Aircel Customer Care's response, Oct 21, 2017

Verified Support

Hi Customer (bhuvan123bhuvan),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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Address: 560048

I have purchased a duplicate Sim to get nano SIM. I got a sim on 16th Oct 17. But the sim is not still activated.

It is already 1 week after I got duplicate Sim. I could not use two phones always for this issue.

Is anything need to be done by myside?

If it is not, please activate the number [protected].

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Address: Chennai, Tamil Nadu, 600013

Dear team,

I am using aircel prepaid connection at chennai for past 12 years, i haven’t faced any issues as of now..

From past 3 days the connection got disconnected it seems (Due to aadhar linking).

I am not able to link aadhar for next 2 days as i am out of country for training from past 2 months..

Request you to extend the connection till saturday 21.10.2017, i will be in person and submit the required documents at the store..

Mobile number [protected]

Nov 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

Aircel Customer Care's response Dear Customer (Habeeb85786),

We would like to inform you that your number ([protected]) is very well active at our end and no other issue has been found. So, we request you to visit any nearby Aircel store with your SIM card, an ID proof and an address proof to get your SIM checked or replaced (if needed) as soon as you return to India.

Warm Regards,
Aircel Social Media Team

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D

Dewansh Dikshit

from Lucknow, Uttar Pradesh

Oct 19, 2017

I have not used my aircel sim since 2 months i have used today and it is not showing signal i think my sim has been closed my sim is alright

Reply

Aircel Customer Care's response, Oct 20, 2017

Verified Support

Dear Dewansh Dikshit,
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:

Aircel No.:
Signal Bars:
Alternate No.:
Complete address:
Landmark:
Specific location(indoor/outdoors):
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 30, 2017

Verified Support

Dear Dewansh Dikshit,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

S

Shamila Muhammed

Oct 20, 2017

I am from tamilnadu living in oman .I have aircel number which I use when I reach cheñai airport.but nowadays aircel music connect pack has activated automatically and detecting every month money from my balance. I can't able to cal from oman.pls help me asap

Reply

Aircel Customer Care's response, Oct 21, 2017

Verified Support

Dear Shamila,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
Thanks & Regards
Aircel Social Media Team

Aircel Customer Care's response, Oct 30, 2017

Verified Support

Dear Shamila,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

Aircel Complaints & Reviews

File a complaint to Aircel

Aircel reviews & complaints page 114

automatically activate of vas services

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not getting ups code

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problem of message send failed

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not providing upc pls provide me the code.

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postpaid to prepaid conversion doubt

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balanced ###

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no proper intimation about credit limit and all of a sudden they cut down all services

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ndmc

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pack not activated

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aircel auto activation of ndmc 170317p12

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194 recharge all calls - and 1gd / d but i got only 1 gb data

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aircel postpaid sim

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register no has been given to two people

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ndmc 170317pi

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not able to send sms to 1900

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cannot send sms to 1900

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calls

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complaint against a auto renewal sms pack without any consent

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duplicate sim issue

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mobile disconnected aircel chennai

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