| Address: Hyderabad, Andhra Pradesh |
Mobile Number: [protected]
Name: Bhavani
On 19th of this month, i got a call from customer care, he told me that i got monthly bill as 7500/-. I was in shock. Because i didn't use my free calls even for this month. He told me that i got this much charge because of GPRS. I asked him that, i have 198 3G plan and also i don't use 3G data, i only use 2G data that too for browsing. He said still it is charged for GPRS only. I don't understand. He asked me stay online. After that, without intimation, they have barred my outgoing calls. For 2 days, i was trying to talk to them to know the actual reason for this much bill. No one is responding properly, when i tried to reach from my other number. When i called to postpaid people (complaint), they told me that it is not postpaid. But i have followed instructions of dialer tone. For 5 times i have called and contacted both prepaid and postpaid Dept.s. Every one is telling this is not postpaid. Finally after 2 days i fed up and i was about to reach Aircel store. I got a call from them and they told me that plan got deactivated by my request. So that i charged this much. I didn't get any confirmation message from customercare about my plan deactivation. I explained him everything. He told me that, madam u don't worry, you will get waiver. I will explain everything to my Incharge and he will contact u. But i didn't get any call from them. When i tried to reach them, they are directly cutdown the call. Please tell me the solution.
Mar 18, 2017
Complaint marked as Resolved They have revised the bill.
Aircel customer support has been notified about the posted complaint.
Post system check it has been found that your balance Rs. 6 /- got deducted dated- 18/6/2015, due to Activation of VAS - BWG, NEWS- COMVIVA, techzone through USSD . Credit of 6/- have been posted in your A/C from our end dated -19/8/2015 .
Regards
Aircel Customer Care