Aircel Complaints & Reviews

I'm a consumer of aircel network from past 3 years. On 17th of February, 2014 an amount of Rs.50 were deducted from my account balance on account of some service that I did not use. I contacted customer care on the very same day and they told me that my money would be refunded. Today is 21/2/2014, I already have contacted customer care 5 times since then. Now the customer care is saying that the deduction of money was reasonable and it will not be refunded. This is the 2nd time I'm having same kind of problem with aircel. Please reply on srishti.me.[protected]@gmail.com for the solution to this problem and guidance. Thank you.

Pahle to miss call alret ki seva laga di mere rupees b kat liye. Fir complaint karvai to kha 24 hours me aa jayege fir vapis call kiya ki night tak aa jayene. Morning me dekha to nai aaye fir vapas call kiya custmor care par to kha yaha to koi complaint hi nai h or fir phone hold par rakh diya puri baat b nai ki or call kat kar diya. Mere ko to u hi pagal bana diya.. Ab aap hi kuch kare Aircel k against..please

Dear sir, I bought a new aircel sim no mob no. [protected] 12 days back. It has been invalid number issued. I have been connecting aircel customer care complaint no. 198 but nt reply & nt response . 1) I have submitted all the required documents to aircel office I can't contact 198 or 1288 or 121 for activation because my sim is unable to get the signal though full signal is available at my place.its showing videocon no. Delhi circal...

Dear sir, I bought a new aircel sim no mob no. [protected] 2 days back. It has not been activated till now. I have been contacting aircel customer care but have been getting the reply to contact point of sale or 59059 for activation. 1) I have submitted all the required documents to aircel office (Mr Ajit -[protected] Kapashera border Delhia 2) I can't contact 59059 for activation because my sim is unable to get the signal though full signal is available at my place. Please see if my sim can be activated and forward this email to relevant authorities. My details: Name: Ram Pratap Alternate no: [protected]

Dear Sir,
I have been using Aircel No [protected] for the past 6 months and only for internet usage. few days back i recharged for Rs 68 and i got 68 talktime and i recharged for data pack of Rs 251 for 3 months. suddenly when i saw my balance today its showing talktime balance as 38 only. i did not make any call from my this number. when i contacted the customer care person they said you have activated caller tune and for this they have deducted rs 30 which i never opted for.
i dont know why these company deduct balance without authorisation. similar problem i faced in reliance and airtel.
pls help me to get the balance refund to my account.
Regards,
Ajay Manav.
[protected]

Hi Sir / Ma'am, I am Aircel user last 9 months.
Yesterday they deduct 9 rupees for what I don't know and receive me sms
then i am contact to Customer Care but your service time is 08:00 to 00.00.so
i am try in morning call in your Customer care but really your customer
care support is very very very bad i can't believe they cut my call in 2
times without any solution.
This problem repeat in 2-3 times in 9 months service but really very
bad experience with AIRCEL.If you not resolve my issue then i am going
to consumer court and never never never use AIRCEL in future and never
suggest my friends & families use AIRCEL & also suggest port as
soon as possible your number.
I have also VODAFONE number and use last 6 years never face that
kinds of problem.If any problem they really resolve quickly and refund
balance.Kind for your information i have already use sms pack in my
VODAFONE last 3-4 months and more so why i am activate in my AIRCEL
number????
All mobile recharge by me so i have all invoice in my mail.Attached all voice conversation by your customer care & print screen of SMS.Please solve the problem as early as possible.

I am a regular user of aircel network and have experienced many times that aircel has deducted amount from my main account for sending any text message even after having the message pack activated. Many times I have tried to contact customer care representative but due to their poor response and connectivity I was unable to contact them. I would request the authority to take this issue seriously. General problem with aircel are as follows: 1. Their staffs are not technically equipped/well trained to provide information in due time (i.e during call time) 2. They have a ready made excuse that "information are not available now as their system has not yet been updated, and customer should call after 2-3 hrs. 3. It has also been noticed that during the call with customer they use to disconnect the line, and then again we have to explain our issues to someone else and this happens repeatedly 4. In case of 3G internet, the data consumption is very high, i.e even for general surfing the data is highly consumed and the pack is over in few days as compared to other networks. I have my personal experience of loosing the 3G data. It appears that aircel is making people fool by providing 3G data at lower cost first and then charging by high volume of consumption. I request the board to forward this issues to the most senior authority of aircel company, so that they must get aware of these issues taking place and resulting in downfall in the overall value and loosing customer loyalty. If these issues are not addressed properly then it might lead to loosing a large customer segment. Regards, Vineet Kumar Singh Cell:[protected]

I have taken Aircel Post paid Internet connection, upto few days back it's working fine with fast. suddenly it the speed went down on day. Regarding this i have complained to Aircel Customer Care, they told they will resolve with in 24 hours but it's not happened. I have complained 3 times. but no result in internet speed. Worst of the Aircel customer service level.

i am PRAMOD KUMAR SAHA, phone no: [protected] 207: Txn No. DLR[protected] to Recharge MRP 68 is successful . TT= 0 INR, New Balance 2.29 INR, P.F 60.52 INR, Service.Tax 7.48 INR. Nothing has been updated in my main balance. i want this P.F. amount to be transferred to my main balance

On the last Saturday, I bought One Aircel Mobile Sim Numbered[protected] with my ID prove of ADHAR Card in Rs.105 from Panvel New mumbai Retailer Shop.
The Retailer told that will be done activate Sim up to tomorrow evening, But it is going seven days But still retailer did not activate my sim. I had requested almost 10 times on his mobile number [protected] please help me what is the right way for me?

I am postpaid holder of Aircel (Aircel Cellular Limited) services. I have decided to change my plan to pre-paid. I have visited Aircel's Corporate office in PH Road, Chennai on Jan-4. The information I have gathered from them is, after applying for plan change I will get a call in 3 days regarding our confirmation of plan change. After that confirmation they will proceed. I got a call in 3 days, (However the person supposed to change my mind with some upgrades and offers, I said no to their request) After confirmation, again I visited Corporate office on Jan-19(Sunday). They said that I have to apply for pre-paid plan during week-day i.e., Monday to Saturday and They are not supposed to take any application forms on Sunday.I asked them about their office hours to process my queries & document to be submitted & all other formalities, they said upto 8PM they will be available and told the needed documents too. I have asked them again is that all done if I come on a week day. They assured me that there is no other formalities to process. Then again on immediate next day(Jan-20 Monday) evening 7PM I visited the corporate office, to apply for my plan change. I have filled the form & they refused to get the form, they told that upto 4PM only they will process for new plan activation, They not supposed to get the forms from customer after 4PM.I got frustrated, I argued that on Sunday no one have told me this should be process within 4PM. If I have known that I would arrange my visit accordingly. But there is no answer from the "SUPPORT". And the hard part is, they are not feeling guilt for THEIR IRRESPONSIBLE SERVICE. They have wasted my time. My time what I mentioned here is 45 MIN to 1HR, an average time to wait for my turn in the queue to see a customer support person. I have visited the customer support TWICE after waiting for my turn WITHOUT ANY PROGRESS. My Questions are: I didn't get a proper instruction from the support person, Is the support is responsible to guide a customer on any services? If yes, WHY I DIDN'T GET A PROPER INSTRUCTION ON MY FIRST VISIT? Does Services means ALWAYS A ONE LINE ANSWER FROM THE SUPPORTERS FOR ANY KIND OF QUERY?

i am ANKITA GUPTA, phone no: [protected] 207: Txn No. KOR[protected] to Recharge MRP 135 is successful . TT= 0 INR, New Balance 0.00INR, P.F 120.15 INR, Service.Tax 14.85 INR. Nothing has been updated in my main balance. i want this P.F. amount to be transferred to my main balance ASAP.

i called to aircel customer care on 13 feburary 2014 (08.09 am). the reason behind for calling to customer care was, one rupee balance deducted from my account. so i calleed and i got cnnected. a girl answered to me. i explained wat happened. she asked whether i put message booster or not. i said yes. she checked and say ur booster over. then i said two days remaining to over. she said planned changed before four month. i asked her, y u havent informed to us through message. then she said i asking un necessary question. i replied i am asking necessary question. she then spoke rudely and said " vaaiya mudutitu vai da", then i spoke roughly. she disconnected..

Hello, I'm facing slow 3G internet service. I have sent multiple emails to the customer care and it was of no use. Most of the time my internet speed is less than 0.5mbps. You guys advertise 7.2mbps...I never even got 4mbps till now!!! Upload speed is slower than 2G. I get 0.03mbps (that is about 3kbps!) I think this is the slowest 3G service in India (Shame on you Aircel) You guys say customer satisfaction is your priority, but based on my past experience, I really doubt it... I hope you take up this seriously as I'm fed up trying to get the issue fixed.

My number is[protected] On 28 Jan 2014 i recharged my number from aircel.com money was reduced from my account but recharge was unsuccessful . I got a message that with in 5working days I will get my money but till now I haven't got my money. No response from service centre They are asking me to call after 1hour

Dear sir...

aircel company deduct my balance rs. 100 in [protected]@3.30 7/2/2014...
then I contact costumer care.. And they told me that they give my bal back ...
and they also give me a msg like this::-- Dear Customer, we acknowledge your concern and the reference number is 1-[protected]. We shall revert to you by 8/2/2014.Manage your account online at aircel.com...


they not give my money back... still...
and I got also msg like this...::-- Dear Customer, your concern as per reference number 1-[protected] has been resolved on 8/2/2014.In case you are not satisfied with the resolution, you may raise an appeal within 30 days through email/facsimile/post/call centre...



but they not send my money back @7/2/2014 I hv 197.34
but at last its 97.34...




im complanting aircel prepaid for give my money back...

hello, I have been trying to get my MNP code from aircel since 6th jan 2014 and I have not received the code yet. I have called the call center fore more than 5 times and they have promised a call back in 24 hours which never took place. I have called them and after a long conversation they gave me a code and I have submitted the code to my new network and they saw that the code is invalid.I have called the contact centre today and they deny the existence of any such code and as expected told me that I will get a call in next 24 hours. I have written a mail to TRAI and no response from them. Awful service fro Aircel with home I have been for more than 4 years and 2 numbers..The worst part is that the appellate number provided on their website does not work as no one answers the call. My cell number is [protected]

Hi, I am Arindam Dey. I have an Aircel prepaid (Chennai) mobile connection. I use that connection for using mobile Internet also. Regular basis I use the pocket Internet cards also. But for last few months Aircel is deducting money without any reason. Although I have activated Data Pack and I have sufficient balance data, they are deducting money without any reason. They are telling it as a VAS charge. While they are not sending any SMS after deducting the money also. Also sometimes they are deducting money by sending SMS "You have paid for this content" while I was not at all using internet at that time. They are simply cheating with us. Almost they have deducted rs. 60-70 from my account by different times without having any reason. I have mailed them many times but they are giving some false excuse. I am fed up with this. Please help me. They are simply harassing me.

i make recharge by 11/- rupees on 08/02/2014 transaction id is[protected] recharge is successful on massage is written but i am not getting required facility 30paise per minutes on other mobile.please sort out my problem.customer care not responding.

I received A fake call on[protected] on my aircel no. that i have won a lottery of Rs.25, 00, 00, 000 from [protected] and the caller asked me to submit my account no. so that he can transfer the lottery amount to it. So, I request all the people to avoid these type of calls and do complain about these fake calls!!!