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Aircel Complaints & Reviews

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2.8

Updated: Aug 8, 2025

Complaints 10595

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5248

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5347

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Address: Rajasthan

Dear Sir,

I recharged my aircel prepaid from 98 unlimited 2g internet plan for 30 days.
till 20 days its download speed was apprex 20-25 KBps. in last 10 days I was getting a speed of only 2KBps. and when I checked speed test from bsnlspeedtest.in it shows my speed bandwidth just 30kbps.
I submitted my complaint which was 1/[protected]. they said me to wait for 72 hrs.
but nothing happened after 72hrs. instead they blocked me from calling to customer care even.

so today I again recharged with rs 48 for 2gb internet. but still my download speed is 2KBps.
now where should I ask for help? no customer care is picking my phone and what happened to my old complaint, I don't know.

Please help me in this matter.

Regards

Mohd. hafiz
mobile [protected]
Complaint no.1/[protected]

Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

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Address: Faridabad, Haryana

Hi,
My cell phone is lost. please block my Aircel post paid number at the earliest. My cell phone has been switched off.
My number is :[protected]
And Please guide me in re-issuing the same number with new sim card .
Regards,
Vikas Kumar

You can contact me on :[protected]

View replies

V

vkpnw45

from Kolkata, West Bengal

Mar 24, 2013

Hi,
My cell phone is lost. please block my Aircel prepaid number at the earliest. My cell phone has been switched off.
My number is :[protected]
And Please guide me in re-issuing the same number with new sim card .
Regards,
Vikas Kumar

You can contact me on :[protected]

V

vkpnw45

from Kolkata, West Bengal

Mar 24, 2013

please block my sim card. thnx...

Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us.

This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

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Address: Shimla, Himachal Pradesh

My number is [protected] from himachal in december 2012 dont know the exact date nearly 7,8,or 9 recharged for 250 and got the balance and opted for an internet pack 0f rs 98 for which rs 98 deducted from my account at the same time.But i was charged for using internet and my whole balance was lost. again recharged for 100 that also got deducted .I go to the store in shimla where i recharged for rs 250 and ask for a check why this is happening they also enquires with there aircel care and then told me that we have forward your complaint it will be resolved soon, but till now no such phone call from aircel is still received.aircel is doind fraud no care of customers and just making there profits.

Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

Aircel Customer Care

from Mumbai, Maharashtra

Apr 5, 2013

Verified Support

Hi,

Hope your issue has been addressed by our Member Relation Executive. Please let us know in case you have further queries.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in

Warm regards,

Team Aircel India

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Address: Kheri, Uttar Pradesh

I purchased a new aircel prepaid mobile connection no. [protected] on[protected]. I have summit my photo id with address proof with my photp. But my connection has not started till today. I talked to aircel franchise, retailer as well as customer care. But I did n't get any proper response. So please look into this matter so that my connection may start.
Thanks!

RAVI SAXENA
SANKATA DEVI
LAKHIMPUR KHERI
MOBILE [protected]

Aug 13, 2020

Complaint marked as Resolved

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J

jai kishore singh/bhola

from Noida, Uttar Pradesh

New connection — connection has not started

I had booked for a tata indicom postpaid connection. I had got in touch with the sales person and he visited my office, as per procedure and collected all the necessary documents and i paid him 600/- as cash !! Well he was promised the connection in 2 days, I dont know my connection number. but the connection is not started now till the date...I have been already complaint at tata indicom`s canaught palace branch, , my complaint no. is 89540327, , but they didn`t take it seriouslyy. So. Please I requested to you ..my cash is refund to me, , or let me the my connection started..
I SHALL BE THANKFUL TO URS FOR THIS
HUMBLE REGARDS
JAI KISHORE SINGH

Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

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Address: Tiruvarur, Tamil Nadu

Dear Sir,

Last month i have recharged my aircel mobile by VISA Debit Card through Citibank Payment Gateway. The amount value Rs108:00 has debited in my account but the recharge had been failed. The webpage replies that my money will be refunded in 7 working days. But Still the refund has not initialized.

For your reference below that details are mentioned .

Transaction Status-Failed

AIRCEL Transaction ID- TN[protected].

Transaction Date & Time-08-Feb-2013 10:26:21

Mobile Number-[protected]

Amount (Rs)-108.00

Thanks and Regards,

Mohamed Thaufeeq,
[protected]
[protected]@outlook.com

View replies

Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

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Address: Hyderabad, Andhra Pradesh

This is Dhananjaya Reddy from Hyderabad. My mobile number is: [protected].

I have taken Aircel sim on second week of this month. They Automatically subscribed,

Friends Pack (15 rupees) on[protected] & Purana daur pack (30 rupees) on[protected]. Total 45 rupees was deducted from my balance,

bull , why they doing like this, i want my amount back.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

A

Amro1989

from Delhi, Delhi

Apr 17, 2013

This is Ameeruddin Syed from Bangalore. My Aircel Mobile Number is [protected]. I have recharged my mobile for Rs.135 on[protected]:07 A.M. After 6 Minutes a message came that i have been subscribed to purana daur and Rs.30 got deducted.they automatically subscribed without my consent.This is embarrasing.. I want my money Back in my account immediately.. These type of actions will lose the goodwill of customers on the company.

S

Shriram Subramaniam

from Mumbai, Maharashtra

Jan 13, 2014

Im using aircel number.[protected].
At that time im using PI pack 29 rs. Its unlimited network pack.
Unfortunately i lost my balance at that period i called to customer care no. they told am downloaded games like that. But am not used any kind of download. Thats why i want my money back. They registered complaint . Complaint reg no. 1-[protected]. But still now amount is not refunded.

Its really [censored]ing damn to stole the amount from customers. I want to change the network as soon. But am using this aircel network 2008 on wards. Now am not interested to stay in this...

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Address: Bardhaman, West Bengal

sir,
my phone number is [protected]. I activated the sms(messages) services(*234*1#) which charges rs.1/- day daily but I don't know how to deactivate this service. So, please tell me how to deactivate it.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,

Team Aircel India

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Address: Visakhapatnam, Andhra Pradesh

i submit my documents, but customer care person is saying this is not your documents. how can i change to my proof.In visakhapatanam AIRCEL network is out of service.how can i change to another network. please inform me sir.

Aug 13, 2020

Complaint marked as Resolved

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V

venky143

from Visakhapatnam, Andhra Pradesh

Mar 21, 2013

when talking to customer care person there is no response in good manner .plz change my ID Proof immediately. i want to change network also sir.plz send feedback sir.

Aircel Customer Care

from Mumbai, Maharashtra

Mar 26, 2013

Verified Support

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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Address: Purnea, Bihar

my aircel no. [protected] has harrased me a lot. i have recharged a 2g internet plan worth Rs.98/- on 7th march 2013 with the validity of 30 days. it ran very well till 12th march (5days). after that, it's speed get reduced to 1kb/s . i contacted with customer care. they talked very rudely when i mentioned my problem. as well as they didn't solved my problem. again i contacted bt the call has been disconnected without hearing the problem. again i tried. bt now call is not responded by operator. . they have bocked my call to them. i m very harrased by this problem. i don't how to get my money value back from them.
please please please help me to get rid of it...!! i will be soo grateful to u.. :(

Aug 13, 2020

Complaint marked as Resolved

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N

nikhil0202

from Kolkata, West Bengal

Mar 21, 2013

my aircel no. [protected] has harrased me a lot. i have recharged a 2g internet plan worth Rs.98/- on 7th march 2013 with the validity of 30 days. it ran very well till 12th march (5days). after that, it's speed get reduced to 1kb/s . i contacted with customer care. they talked very rudely when i mentioned my problem. as well as they didn't solved my problem. again i contacted bt the call has been disconnected without hearing the problem.and now my internet has gone .. it is not working .. again i tried. bt now call is not responded by operator. . they have bocked my call to them. i m very harrased by this problem. i don't how to get my money value back from them.
please please please help me to get rid of it...!! i will be soo grateful to u.. :(

Aircel Customer Care

from Mumbai, Maharashtra

Mar 21, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

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Address: Andhra Pradesh

Hi,

I am using an Aircel Mobile number ([protected]) Aircel has activated two Offers Aircel Friends Pack , Music Zone on my number without my interaction
When I call the customer care representatives, they are telling that I have activated from my mobile they do not have any proof and they are simply arguing with me telling I only have activated those offers I suspect those definitely technical faults from Aircel. And that answers i have received from them was VERY RUDE and Not at all Encouragable.

They have disconnected the call as they could not answer my Questions formally and I am not at all happy with both customer service provided by Aircel and the Value Added Service Auto Activations done by Aicel (Charging the amount from the customers without their interaction)

Please take Corresponding Action on Aircel as that was not at all encouragable.

Regards,
Suresh

Aug 13, 2020

Complaint marked as Resolved

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S

siva6025

from Kolkata, West Bengal

Sep 4, 2012

Aircel — offers

hello sir my mobile number is [protected] iam using aircel for last 3 years but they have not providing any special offers, but they provides special offers only for new customers i think they are just concentrating only on the new customers

Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

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Address: Tamil Nadu

Sir
I have lost my aircel prepaid sim card (phone number:[protected]).Please deactivated my sim card.

Regards
habibkhan

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Please help us with your alternative number so that we can connect with you and resolve for the same.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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Address: Rajasthan

Dear Sir,

I had submitted my grievances regarding excess charges on land line to Aircel customer care.He failed to resolve my complaint till today.I am forwarding you copy of the above complaints for redressal,please.
Dear Sir,

My mobile service No. is [protected].I received a message on my mobile
few days back from your office that my tariff plan had expired & on
dated 08.03.2013 at 17.39 hrs,I received a message to recharge with
Rs.49,TT Rs.10,[protected]@1p/3s,other mobile @ 1p/2s,STD @1p/s val.
3mah.Accordingly I got recharged on dated 10.03.2013 at 19.52.35
Tx.no. RJR[protected] but sorry to say that on making calls on
other mobile, amount have been deducted @ 3p/2second, which is
contrary to the message passed by your office to me and in other words
you can call it cheating with customer.

Any how, my request is, please correct the tariff plan as per your
sent message and refund me the excess charged amount in my account on
the calls made by me by the above said mobile service number and
intimate me at the earliest about your action taken
Reply | Reply to all | Forward | Print | Delete | Show original

Unstarred Rajasthan - Care (E) Fri, Mar 15, 2013 at 10:18 AM
Unstarred H.S. Pareek Fri, Mar 15, 2013 at 11:33 AM
Unstarred Rajasthan - Care (E) Sat, Mar 16, 2013 at 11:18 AM
Add star
H.S. Pareek
<pareek.h.[protected]@gmail.com> Sat, Mar 16, 2013 at 3:00 PM
To: "Rajasthan - Care (E)" <care.[protected]@aircel.co.in>
Reply | Reply to all | Forward | Print | Delete | Show original
D/Sir,

It is very said that you are not considering my request.I had already
mentioned in my earlier message that I was earlier using call on land
line and charge was 1p/2s.

I am again requesting you to consider my request otherwise I will be
forced to take this matter ahead.
- Show quoted text -

Aug 13, 2020

Complaint marked as Resolved

View replies

S

sibaram sahu

from Delhi, Delhi

Aircel — taking more call charge for landline

I am a aircel customer, my number is [protected] this operator takes 1.99 rupees/min.while it take 1.50 rupees/min for std calls for both landline & mobile. but its customercare says for localla landline it takes 1 rupee/min so i had compalain many times regarding it but its never takes action.

D

dhiraj singh chaudhary

from Chennai, Tamil Nadu

i am student of engg. i am making the friend . please contet me .

Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

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Address: Tamil Nadu

i lose my aircel prepaid main ac balance rs-95. without any benefit.
and i don't know why they take the amount from my ac.
i send complaints mail to the 3 grade of various representatives of aircel. one reply
but they don't give any valuable reason to me they say vas(value added service) is activated to your phone.
but they do not say the clear reason. from the beginning i don't use any vas from aircel.
please take necessary action against to the company.
thanking you.
Chennai .

View replies

Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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Address: Imphal West, Manipur

Recently I am using DATA CARD SUPER PRO 3G for AIRCEL, after using 3G signal is not provided. The Speed and the Signal is very low even in the heart of the City. They promise that the service is available. But so far the service is no fully provided near my location. I have lodge the complaint many times in the Customer Care of AIRCEL Office but in vain. So kindly allow to make the service available without any interruption for getting the right 3G Signal for AIRCEl. I don,t know how many HSPA and WCMA Tower is located near my address.

So, I therefore, kindly to look into the matter at the earliest.

Yours
BHOBANTA
Customer of AIRCEL DATACARD

Aug 13, 2020

Complaint marked as Resolved

View replies

Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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Address: Ludhiana, Punjab

I had request to make the mobile number(+[protected] port (BSNL TO AIRCEL)on dated 04/03/2013.
On the dated 09/03/2013 night a sms came to my mobile number, that your request has been approved.After 2 hours of SMS my number services(BSNL NETWORK) has disconnected. On the dated 10/03/2013 morning, i had insert the sim (Aircel)in mobile, but mobile showing insert sim.I put the SIM into another mobile, but the same insert sim coming in mobile screen.The next day (11/03/2013), i went to Aircel Office (Sarabha Nagar Ludhiana). They said that, your number is activated in aircel but that sim is defective. And they said to me,We have sent an email for approval and will resolve in 4-5 days.On the fifth day (16/03/2013) i had call to Aircel office.They said that, address verification process is not completed on your number,so we can not give you new SIM.first address verification will be on the SIM.but they did not say to me that, how verification will be on the defective SIM.My number is barred from 8-9 days.so i'm facing much loss at my workplace.i'm requested that please somehow address verification should be done and issue me a new SIM. as soon as possible.
defective aircel sim no :[protected]
my alternative mobile no : +[protected]

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

V

Vicky Singh

from Mohali, Punjab

Mar 20, 2013

My number is barred from 10 days.so please do the needful as soon as possible because it's very important for me.

V

Vicky Singh

from Mohali, Punjab

Mar 21, 2013

thanks Aircel. The problem has been resolved.

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Address: North East Delhi, Delhi

plz block my num ..................my num is [protected] plzzzzzzzzz ugrent is block num
name ..... dixit suri

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

+1

Hi,

Please provide us with your alternate number so that we can forward the same and resolve for the same.

At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

B

bhimasen

from Bengaluru, Karnataka

Aug 19, 2014

Sir, I have lost my AIRCEL sim.
Number is [protected].
Please block it.

R

Rj 101

from Noida, Uttar Pradesh

Jan 1, 2015

block my number

R

Ravi Tagore

from Guruvayur, Kerala

Apr 2, 2015

Hello sir I have lost my mobile kindly i request u to block my number PH no:[protected]

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Address: Anantnag, Jammu and Kashmir

sir.
i called198 hundred times within a months time from my aircel no. [protected] for registering complaint but the poor ccare staff didnt help me.i get daily alerts from DD-AIRCEL about 'english word alerts.i want this service to be deactivated.
thankyou.

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

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Address: Jaipur, Rajasthan

Aircel are not giving solution after calling call centre many time customer care centre system are busy till 2- march to 11 march, every time there system are in upgradation . they told me to call me after one hour. so i was very disappointed .
They are deducting call rate higher (1 rs for local and 1.5 rs for STD) when Pack activited for 30 paisa local and 40 paisa STD)
need your help to resolve. the solution .

My Cell no. [protected]
Location Rajastha , Jaipur
Company Aircel.

Pankaj singh
[protected]
Surat (GJ)

Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 20, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Warm regards,
Thanks!
Team Aircel India

Aircel Customer Care

from Mumbai, Maharashtra

Mar 23, 2013

Verified Support

Hi,

The mentioned Number is invalid, Request you to please provide us Vaild Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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First of all a question..
What is the number to call and talk to the customer care executinve of aircel?

I tried 121, 1288, 198.. but cudn't get connected.

Thing is that I had Rs.29 in my balance and I activated a Rs.5 internet pack which "I used to activate". But unfortunately even after activating the offer, since I browsed, they have taken all the money. When I enquired through email, this is the reply I got
________________________________________________________________________________...⇄
________________________________________________________________________________...⇄

Dear Mr. XXXindiantruthXXX,

Thank you for writing to Aircel.

This is in reference to your e-mail dated 04/3/2013 regarding balance deduction. We regret for the inconvenience caused to you. Please be informed that Rc 5 benefit will be only applicable in you recharge through voucher, hence you have recharged through USSD process benefit is not applicable, we regret to inform you that we are unable to post wavier for the same.

It is our privilege to have you as our valued customer

Thanking and assuring you of our best services.

Regards,

Customer service

Aircel

For any queries please contact us on 1288 Aircel Toll free Product IVR for information /activation/ deactivation of all services from your Aircel mobile and 198 (toll free) for any complaints, you can also email us at care.[protected]@aircel.co.in (Monday to Friday between 10:00am to 6:00pm).
________________________________________________________________________________...⇄
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Aug 13, 2020

Complaint marked as Resolved

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Aircel Customer Care

from Mumbai, Maharashtra

Mar 18, 2013

Verified Support

Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

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Address: Karnataka

I had taken connection with aircel no [protected] with data of 198/- plan with 1gb upto 3g and rest 2g service. I should get only 198/- plus taxex and any call charges but they have charged 177/- extra though have a unlimited plan upto 1 gb 3g and rest 2g i had informed company regarding this
through email I also requested them to stop the account till dispute amount is settled and i will not be responsible for further billing. I also wrote to them that in case they are not solving my problem please disconnection. Please look into it.

v c chetty
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Aircel Customer Care

from Mumbai, Maharashtra

Mar 18, 2013

Verified Support

Hi,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned circle. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

Aircel Customer Care

from Mumbai, Maharashtra

Mar 21, 2013

Verified Support

Hi,

Hope your issue has been addressed by our Member Relation Executive. Please let us know in case you have further queries.

You can also get in touch with us at https://twitter.com/Aircel

Thanks!
Team Aircel India

A

Anandan Balaji

from Pune, Maharashtra

May 30, 2013

Dear Sir,
I am a customer of aircel for more than six years holding mobile No.[protected]. My Relationship number is[protected] . During the first week of May 2012 I travelled to Australia for 22 days. Therefore I requested Mr.Abhiram ([protected]), my aircel relationship manager to activate international roaming on my mobile which was actually activated on 7th May 2012. The details of the call charges were sent by Abhiram which I am reproducing herebelow:
Roaming Rates in Australia(Rs/min): Calls within Australia :90, To India or other Countries:285, Incoming:125, SMS outgoing :15, SMS Incoming Free, GPRS (on available network):5.50 per 10KB.For aircel Postpaid customers.
Though I activated roaming except for few SMS I have actually not made any outgoing calls or received any incoming calls as there was no need as I was staying in my sister’s residence in Australia I returned to India on 27th May 2012. On my return, I was shocked to see my bill for the period 26.04.2012 to 25.05.2012 for an whiffing amount of Rs.15715/- (Rupees Fifteen thousand seven hundred and fifteen only) . I immediately contacted my relationship manager and expressed my grievance over the excessive billing who assured me that he will look in to the issue and get back to me after a week’s time. Time was running and once he said that there was a possibility of accidental activation of the voicemail box which could be one of the reason for such a huge bill and also he assured that he will see to it that he will waive the outgoing call charges also after taking up the same with higher-ups. This would also amount to unfair trade practices as the rates prescribed no where states about the activation of voicemail box . In any event the same cannot be done wihtint my written consent. Whenever I called Mr.Abhiram for a feed back he assured me that he will get back to me within a day or two.In the meanwhile he also advised me to make a payment of Rs.1, 500/- until he resolves the issue of excessive billing .Accordingly I made a payment of sum of Rs.1, 500/- (Rupess One thousand five hundred only) towards the above bill.
I was awaiting a revised bill from aircel but only to face another hefty bill for the period 26.05.2012 to 25.06.2012 for a sum of Rs.24, 903/- (Rupees14215 towards previous bill and Rs.10687.93 towards present Bill ). Immediately I contacted Mr.Abhiram, my relationship manager only to be told by another colleague that he Is on leave and joining duty by 09.07.2012.
I am really aggrieved by the manner in which Aircel is treating its customers. Inspite of escalating the issue one and half months back it remains unresolved till date. Except for sending the bills mechanically no effective steps have been taken to find out the reason behind excessive billing . It is now for aircel to come forward to redress my grievance within a week of the receipt of this mail failing which I ll be left with no option but to take this issue in Public to get to work out my remedy. It is also your duty to ensure uninterrupted services to my mobile until the issued is resolved.Hope you will act fast.
Regards
A.Balaji

A

Anandan Balaji

from Pune, Maharashtra

May 30, 2013

Dear Sir,
I am a customer of aircel for more than six years holding mobile No.[protected]. My Relationship number is[protected] . During the first week of May 2012 I travelled to Australia for 22 days. Therefore I requested Mr.Abhiram ([protected]), my aircel relationship manager to activate international roaming on my mobile which was actually activated on 7th May 2012. The details of the call charges were sent by Abhiram which I am reproducing herebelow:
Roaming Rates in Australia(Rs/min): Calls within Australia :90, To India or other Countries:285, Incoming:125, SMS outgoing :15, SMS Incoming Free, GPRS (on available network):5.50 per 10KB.For aircel Postpaid customers.
Though I activated roaming except for few SMS I have actually not made any outgoing calls or received any incoming calls as there was no need as I was staying in my sister’s residence in Australia I returned to India on 27th May 2012. On my return, I was shocked to see my bill for the period 26.04.2012 to 25.05.2012 for an whiffing amount of Rs.15715/- (Rupees Fifteen thousand seven hundred and fifteen only) . I immediately contacted my relationship manager and expressed my grievance over the excessive billing who assured me that he will look in to the issue and get back to me after a week’s time. Time was running and once he said that there was a possibility of accidental activation of the voicemail box which could be one of the reason for such a huge bill and also he assured that he will see to it that he will waive the outgoing call charges also after taking up the same with higher-ups. This would also amount to unfair trade practices as the rates prescribed no where states about the activation of voicemail box . In any event the same cannot be done wihtint my written consent. Whenever I called Mr.Abhiram for a feed back he assured me that he will get back to me within a day or two.In the meanwhile he also advised me to make a payment of Rs.1, 500/- until he resolves the issue of excessive billing .Accordingly I made a payment of sum of Rs.1, 500/- (Rupess One thousand five hundred only) towards the above bill.
I was awaiting a revised bill from aircel but only to face another hefty bill for the period 26.05.2012 to 25.06.2012 for a sum of Rs.24, 903/- (Rupees14215 towards previous bill and Rs.10687.93 towards present Bill ). Immediately I contacted Mr.Abhiram, my relationship manager only to be told by another colleague that he Is on leave and joining duty by 09.07.2012.
I am really aggrieved by the manner in which Aircel is treating its customers. Inspite of escalating the issue one and half months back it remains unresolved till date. Except for sending the bills mechanically no effective steps have been taken to find out the reason behind excessive billing . It is now for aircel to come forward to redress my grievance within a week of the receipt of this mail failing which I ll be left with no option but to take this issue in Public to get to work out my remedy. It is also your duty to ensure uninterrupted services to my mobile until the issued is resolved.Hope you will act fast.
Regards
A.Balaji

R

Rajeshwari Jayaraman

from Chennai, Tamil Nadu

May 11, 2015

I have a voice plan connection of 199 rupees with Aircel company. There are no additional plans or services attached to it. However from the past two months the bills are amounting to 1450 and 2010 Rs respectively. we are not sent any kind of communication and do not get any answers from the call center as well. Customers are duped

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