Aircel Complaints & Reviews

dear sir
we have activate 2 new aircel no but this is not good service provide & we are close the my aircel no but we have deposite the security money 1000/- by mistake my security slip is lost we are call the aircel haryana nodel officer sandeep arora he talk to me without slip not refund the money & no record the aircel office in so pls i request to pls take action & refund the my security money.

I recharged at Aircel Website - https://epayment.aircel.com/recharge for Rs. 69 on OCt 4th

Here I am pasting the transaction details from my HDFC bank account:
04 Oct 2011 MHDF[protected]-AIRCELMOBILEBILLDESK [protected] 04 Oct 2011 69.00 8882.99

I never got any value for this recharge and my money got deducted, so I called customer service.
They were hopeless. According to them, Rs. 69 recharge has been discontinued so it failed in my case.
I questioned them then why you have the option available on your site and why deducted my money.

Their answer was it was my fault that I recharged using their site without consulting with customer service rep.

This is so stupid. I spoke to many reps and supervisors, here is the list - Agents - Pragati, Deepak, Supervisors - Nachiket, Joginder and many more.
They are not ready to refund my Rs. 69 when its all their fault that they are luring with the option online and than failing the reansaction.

I have the scrrenshot of the site.
Even till date, they have not removed the option.

I'm Deepak, my phone number is [protected].. I am trying to send sms from this number but it doesn't go out from my outbox.. I've called to customer care many times and told them about this problem,, but the problem has not been solved yet after 4days, whenever I call them they ask me the same questions every time,. and every time they charge me 50paise, they have already charged me more than Rs5....
.
. now I don't think they will solve this problem of mine.. now I've started feeling that they are cheating.. they are making fool of me, they just want me not to use Aircel anymore..

sir,
my browsing and downloading speed are very slow,so,plz speed up my internet.my mobile number is [protected]

sir ,
i have been using my aircel network [protected] . but suddenly my sin has stopped working . i tried inserting it in my mobiles but each mobile is showing '' insert sim '' . due to this all i am facing lots of problem . my balance has been vanished my contacts has gone . so kindly help me in reactivating it .
thanking you
rakhi chaturvedi
[protected]

Hello,

This is just to let you know whenever we are getting the SMS regrading "Full Talk Time" the customer is suppose to get that full amount in his/her account but my concern is once we recharge that amount after that I have to request to the Customer Care to resolve that ... WHY ???

Several times I faced it for example :-
1.) I raised this issue to customer care on 5th Sep 2011 with complaint no. [protected] till now it has not resolved.

2.)Then again I recharged with the amount of Rs 30/- on 5th Oct after I got that full talk time SMS and it has clearly mentioned that after 72 hours I will get the rest amount and I requested to the CC regarding this but he said " there is a technical problem so I am not able to see the details "

So may I know when it will resolve ??

Even one of my friend is facing the same problem since 2/3 months and his name is Mr. Ashis Mishra ([protected])

Hope for best result

Thanks
Shradhanjali Sethi

On 02-oct-2011 time 07:28pm I recharge for full talk time offer the recharge transaction number is - dlr[protected] to recharge of 75 inr is under process,I got this message,but no balance is credited in my phone,when I complain for this on Aircel customer care then he says our computer systems is on the updation, please you wait for 2 to 4 hours.

When next day I complain for this complain no: 1-[protected] he says wait on date 04-oct-2011.
Till now no balance is credited in my account,and both persons aircel customer care and retailer blame to each other.

Please help me.

My sim card hass been rejected on account of puk code entered wrongly.

My issues of "No incoming facility in [protected]" has not yet been resolved. What should I do ? Your forum is not doing anything just ideally watching the complaints and forwarding it to other ends. Is it really valuable to join such a forum ? kindly reply. AIRCEL is not at all cooperative in resolving the issues I have contacted so many times to their Customer Care Executives/ Nodal Officers but without solving the real issue they give me alternative offers/numbers. Sab Bakwas Karte Hain.
yours sincerely
D.M. Mishra

Please note I was unable to receive Offer Letter from BE Aerospace Hyderabad because of Billing Problem / Call Processing Problem from Aircel Kolkata. Please help me to resolve the issue. I need real help. Please do not delete this complain as was done for the earlier complain.

Thank You.


Regards
Rohan Sarker
Kolkata


=======================================================================

CLI / Billing Issue: Aircel Prepaid Number:[protected]:: BE Aerospace Call from HYD
Reply
from Rohan Sarker [protected]@gmail.com
to care.[protected]@aircel.co.in,
nodalofficer.[protected]@aircel.co.in
cc [protected]@hotmail.com
date Wed, Oct 5, 2011 at 12:17 PM
subject CLI / Billing Issue: Aircel Prepaid Number:[protected]:: BE Aerospace Call from HYD
mailed-by gmail.com
hide details Oct 5 (1 day ago)
Dear Aircel Customer Care,



It is for your kind information that I was telephonically interviewed
by BE Aerospace Hyderabad [[protected], Extn: 5284] today and the HRD
told me that she will call me soon.

At 11:40 AM Approximately there came a call with Invalid CLI with
Announcements for subscription. I belive that call came from BE
Aerospace. The Number is +[protected].


Calling Number:+[protected]
Called Number:[protected]

The Issue is:

Is CLI Incorrect?
Is it a Billing Issue?
Are you making the customer fool?


Kindly let me know the correct number from which the call came or I
will lodge a complain in Customer Complains Forum, Consumer Court and
Police Department.

I Lodge a complain nearly 7-10 days back for a HRD from Pune Complain
for my number not existing and you have deleted and closed my case.

Explain your actions urgently.


Regards
Rohan Sarker
[protected]
[protected]

For more than 3 months now, Aircel Signal is very weak in many areas. We use CUG network and are reluctant to change it some other Service Provider suddenly. But, Aircel is taking this as an advantage and are not taking any measures to improve the connectivity / communication. We will switch over to Vodafone if no action is taken before this month end.

Sir,
First i was a Vodafone user.On 23 august 2011 i sent porting request and got porting code VE631279.After that i receive a SMS from Aircel that is-Dear customer,your request of mobile number portability is approved.Date and Time of Activation is 09/02/2011 22:00:00.My number had started to work on 09/03/2011 but not properly.Now,I can make a call for any network but can't receive call from any aircel number.In this situation i inform my problem to Aircel Customer Care but i have no solution.I complain to Aircel many time.My first complain no. is 1-[protected] and second SR is 1-[protected] but Today my problem is same as on 09/03/2011.my number is [protected]
Please help me.....

Hi,

Myself Puran Singh had one number.[protected] in my name. I send to activate DND service in this number for this i had sent message but still it had not been activated.

i am feedup of all the Telemarkating sms & call.
you are requested to kindly do the needfull.


Regards
Puran Singh
[protected]
[protected]

i had been used a sim from airtel network for past 5 years. before 3 months i had portablity to aircell network with proper identifications, since after 3 months they have barred my no without a reason.

This is the second time (in consecutive months) that Aircel has deducted rupees 30 for Music Connect on my prepaid connection ([protected]). The Surprising thing about this whole thing is that I have NOT subscribed to this service. I want to stop this but, strangely, Aircel offers no information on how to unsubscribe from a subscription service anywhere on their site. I would like the company to take immediate action and terminate this subscription service on my number - I don't want another deduction next month!

When Americans and Europeans are testing 4G LTE at 993Mbps, what we are getting with the Aircel GPRS can be seen in the screenshot attached below.
[protected]

hi

this is to inform that as service provider aircel has blocked abt 100 sms/day as if im in an emergency and if i want to pass on sms after 100 sms and as the sms is not being delivered and as im not able to reach my people then whats the use of my sms offer which gives me about 5000sms /month for RS 49. And if i call and enquire the customer care they say that TRAI has done this then whom should i blame TRAI or my service provider aircel.

I m using aircel mobile network & my no. is [protected]. i visited abroad for last three months but when i came India i came to know that a song "tutak tutak tutia" activated on my number as dial tone. I called at costumer care to know how a dial tone activated at my no. the representative said me that you requested on 8 september but fact is that i was abroad and i didnt any requested to activate any dial tone. After that i requested to Aircel rep.Mr. Parveen to please disconnect this song bcoz its doesnt suit to my status and my age. I m 63 year old.
He assured me that it will disconnect within 4 hours and gave me a complaint no.[protected]. but till now dial tone is activated. i requested so many times for disconnect this service but its useless..
If it will not disconnect i will change my network operator and never use Aircel in my life..
Vinod khera.

Hi , I M chander. My complain is regarding aircel company. I M registered with do not disturb service and my reg. No. Is[protected]. All the promotional calls and messages on my mobile should stop by 16/08/2011 but still it is not stopping. It disturb me a lot. Trai and supreme court also issued guidelines regarding this but these company are not following them. Now I dont want to tolerate them anymore. So tell me what I do.

dear sir/madam,
from aircel DSA department tellecallers mr. salim--[protected] called on my vodafone number and
acknowledge about aircel 299/ plan features of this plans are 1200 local,200 messages,carry over,unlimited free callertunes,50 p/minute std. when i refused to take this plan .he asked to me to why you are
not taking this 299 plan.this is very good plan which is running nice these days.i told him i will not take becouse i have already vodafone prepaid number.after he told me sir ,if you dont mind ,we have another plan
for you in 299/.he changed the plan features - 1200 std/local minutes,200 messages,carry over,1 free callertunes. then he told me to this plan we offers for that person who takes 5-6 postpaid connection.
so i asked to him why u r offering such plans to me.he told me . nowdays aircel offers this plan for new clients.he send executive to collect my all details and cheque of 250/. i given all details and 250/ cheque also.i asked to executive when this service will be start. then he replied me after verification.
after 3-4 days verification completed, number started. but plan not started about which mr. saleem commited me. and after 2 days service has been stopped by aircel. i called up to mr. saleem he did not respond me . another person from dsa department told me due to verification mistakes this service has been stopped.he told me after 1-2 days ur service will be start.but still i am facing problem from aircel side.