Aircel Complaints & Reviews

I have been an Aircel customer for their post paid service since Oct 2010..Earlier when I took their services they did not exist as a network provider in Pune but still managed and they improved their network. Then I had an issue where in most of the people calling me either got an automated message that my number does not exist or not reachable when I had network bars on my phone and this problem is some what sorted out after calling the call center Numbers time.

Now since aircel has launched 3G in Pune things are back to square one..First they don't have their own network to provide the services hence we need to latch on to the tatadocomo network. Once I latch on to the tata docomo network things change as in I don't get incoming calls as people get the message as my number is not reachable or the call drops when I have network on my phone. I have called the call center 8 times in last 3 weeks and every time I call I get an assurance that I will get a call back in 24 hours and but I get in return a message that my service request has been resolved but it has not been and when I call the call center they confidently say that they have called me and spoke to me regarding the complaint and I have spoken to them and the issue has been resolved which is a complete lie. Hence I decide to speak to one of their Supervisors named Nachiket- the great whose is a lair of all sorts. First he promised a call back in 24 hours and then I received a message that my service request has been resolved but still waited for 72 hours and called back and spoke to the great supervisor who first tried to convenience me that he had called me and I did not answer and when I asked him to prove and started recording the call he changed his tone and accepted that he has not called me and promised me a call back in 1 hour for the same. Now it has been 24 hours and when I call the call center the ad visors confirm that he is on the floor and when I request them to pass my call over to them they place me on hold and come back to me saying that he is not available. Now even a child can understand that what the truth is..

IS this what Aircel does to its customer..

Can revert back to me on my e-mail address which is [protected]@gmail.com

Thanks and regards,
Kiran nair

Dear sir, My self Amarjit jena and i have a mobile number which is [protected] and it has recently port in to T24 Gsm(TATA DOCOMO Network) means this number has been transfer to Airtel to T24 on 22nd october 2011 by MNP process. but after mnp a huge problem is showing on my mobile number but before i describe my problem,i have to tell you the mnp process to understand my problem.The central side is a MNPO, supposed to provide MNP Service in a particular zone. It is also called MNP Clearing House (MCH). MCH shall receive mobile number portability requests from the recipient operator; forward it to the donor operator for verification. On getting clearance from donor operator MNP service provider shall control and
coordinate the mobile number portability process. At a predetermined date and time the MNP service provider will instruct the donor operator to disconnect the mobile number of the subscriber and upon receiving confirmation of such effect shall instruct the recipient operator to activate the mobile number of the subscriber. Once the mobile number is activated at the recipient operator’s end, the MCH will send the details of the porting to the centralised Number Portability Database (NPDB) which in turn will update its own database by an appropriate routing number called Location Routing Number (LRN), a unique routing number assigned to each operator in a service area by the DoT. This updation will be communicated by the NPDB to all the service providers for updating their respective local Number Portability database.That's it and my problem is when i call to [protected] through any other network except Aircel the incoming call is made but when i call to this number through a aircel number it says that the number you are trying to call does not exist, i thought that aircel has not update their local mnp database by a appropiate LRN for this number which is [protected] and could not recognised that this number is belongs to TATA DOCOMO network and aircel routed calls to airtel network and reply that this airtel number does not exist. Therefore i request to the concern authority to look in to the matter and do the needful. Thanking You, Amarjit jena.

I have purchased one AIRCEL(HUAWEI – 1750c) pocket internet super pro 3G 7.2 mbps usb modem on 03.10.2011 from BK Telecom, Asansol (ph[protected] Vide Tax Invoice No. BKTL/0171, VAT Registration Nop. – [protected], CST Registration No. - NIL.
It is to inform you that this usb modem has not a good one, so I want to replace it. And the problems are as follows
1. This not properly unlock (B K Telecom says that it is unlock).
a. Main thing is that after purchasing/billing, BK Telecom provide me an unlock software and says that if the modem is not unlock than install this unlock software and then it will be work with any SIM.
2. It is plug and play device but take time.
3. After insert the modem on PC or Laptop, several times computer says device is not connected or searching for device or device has been disconnected.
4. So never never purchase AIRCEL (HUAWEI – 1750c) go for beetel it is far better than AIRCEL HUAWEI. Presently I am using Beetel 7.2mbps which far better than your modem.

Dear sir,
This is satyabrata patra from cuttack. I am having a 3g enabled mobile and have activated 3g service from aircel. My aircel no is- [protected]. I have called the customer care to help me connect to the internet as I have recharged the concerned 3G internet packages. But for last 5 days i am trying to get the settings from them but no results yet as all the time the custermer care pesonnels make me fool by giving xyz reasons for which now i am thinking that I have done a great mistake by choosing aircel where lots of options are before me.

Therefore i request u to take some quick necessary action for which my problem will be resolved.

Thanking you
Awating a quick response from your side
Satyabrata patra

custmer is geting message though he is activated fully NCPR from aircel in a day about more than 120 messages and customer is also complaning about the same but there is no responce geting from aircel ,aircel is proveding poor network service from last 9months,his CCE is not able to resolve any problem of the customer,customer is very iratitng from aircel so his last option to complain in the consumer court, so i would like to say that plsss seeee this mateeer and request to pay a fine rs 2corore to the goverment for the materr NCPR custmerr is having also prooff to show to goverment ...............plz see ths materr and resolve custmer phone no is [protected] u can calll plzzzzzzz solve ths problem

I am the holder of SIM NO: [protected], I have been usind this sim for quite a long time. I was very proud of AIRCEL for its service.But now that they are proving it to be wrong, I came to the conclusion that all mobile service providers are cheaters. They are eating the money of prepaid customers in the form of activating VAS like Dialer Tone.
On 18-10-11, I received an SMS stating that a dialer tone has been activated to my SIM, whereas I have not activated anything. Whenever calls like that come I used to disconnect.I immediately called to the customer care and informed that I have not activated any service.The concerned staff apologised for the inconvenience and said my balance of Rs.15/ will be refunded after SMS confirmation, So I received SMS confirmation that the issue will be resolved in 24 hours. Even after 24 hours my balance has not been refunded and today[protected] I called the customer care again, where they refused to refund the balance and stuck to the point that I have activated this service myself.
This is purely unfair from AIRCEL end that they are cheating the prepaid customers this way.
So my advice to the AIRCEL is that if you want to expand your network please don't cheat the poor customers and suck their blood, like that of you have done to me

My mobile no. is [protected].I recharged my SIM with AIRCEL 975 3G voucher which promises speed of 9.2 MBPS on 12/10/2011.But since recharge the speed is very low and ranges between 0-10 kbps with occassional spike in speed.The 3G connectivity is not there.Its 8th day the complain is not resolved and I am demanding money refund or a resolution.In fact Aircel is cheating customers when they do not have the infrastructure to launch 3G services.They are not responding to my mail also.
Please help me getting my money back or convert 3G data card to equal amount of call time.

Its to be noted that Rs.99/- BSNL plan is giving 4GB monthly validity with speed of 200-500 KBPS.So its clear how Aircel is cheating customers with Rs.975/- 2.5 GB plan in name of 3G.I am simply cheated by Aircel.Please advise them to call me at my no. [protected].

Respected Sir,
Following are the details of correspondence, or details of mails i raised to Aircel Nodal Officer/Appellate Authority, which till now had not been address.
Since my Aircel Number is business number, so i have to use.
I am in great quandary of choosing a operator, who is not at all responding to customer’s complaint even.
I look forward to hear from you soon.

Regards
Navdeep Chopra


[protected] Forwarded message[protected]
From: The Catalysors <[protected]@catalysors.com>
Date: Thu, Sep 8, 2011 at 2:57 PM
Subject: Re: Aircel Mobile [protected]
To: nodalofficer.[protected]@aircel.co.in
Cc: appellate.[protected]@aircel.co.in

Third Notice / Mail
Revered Mr. Makkar,
The following mails are for your reference, and necessary perusal.

Kind Attn. Mr. Sandhu

Apropos, to my following mails, I am yet to seek justice/ revert from your side.

Please note, lodging my compliant is my right, and in case I don't gets settlements from your office, in that case, I have to explore the possibilities of visiting Consumer court, which the market may en-cash otherwise too, if you loose the case ( I am sure of winning the case, because, in one specific case, where my Hyderabad based customer, can also give undertaking that through out the day, they had been calling me, and computer was giving signal of switched off, whereas I had made few calls from this number during period in question, thereby causing me financial loss of Rs. 25000/-).

Beside this there may be many more incidents on which I may have lost the business deal, just because they were unable to reach me.

Since, I am your esteemed customer and would like to amicably resolve the matter; and for this reason, look forward to get a reply from your side, at the earliest.


Regards

Navdeep Chopra

[protected] Forwarded message[protected]
From: Punjab - Nodal (E) <nodalofficer.[protected]@aircel.co.in>
Date: Thu, Aug 25, 2011 at 4:25 PM
Subject: Ack : Re: Aircel Mobile [protected]
To: [protected]@catalysors.com

Dear Aircelite,

We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.

Kindly allow us to respond to your concern within next one working day.

We assure you timely response and resolution. Thank you for choosing Aircel.

Truly
Team Aircel
Website: www.aircel.com
Please do not reply back this mail as this is an automated response of your e-mail.

[protected] Forwarded message[protected]
From: The Catalysors <[protected]@catalysors.com>
Date: Thu, Aug 25, 2011 at 3:41 PM
Subject: Re: Aircel Mobile [protected]
To: nodalofficer.[protected]@aircel.co.in

Dear Mr Sandhu,
Further to my following mail, I regret to state that instead of getting mail from your office, I had started receiving number of calls from Aircel various deptt/persons, who had been come up with their own questions :
1.Where is my office, and when loss of signal take place, while sitting in office
My question to that gentleman is if I have to be office only, then why should i go for Mobile, why not a land line number.
I have specifically stated that loss of signal take place whenever, i am calling, and this calling will be while i am in market, in some body's office, now to give sketch/location map etc of each locality may be very difficult for me to state, or before calling any body look for your best place to call.
2 When i had got TATA DOCOMO network
My reply is it is always.
3. When my customer say it is switched off.......!!!!
On this saturday, it self, some of my customer FROM Hyderabad, he had been calling me through out day, but could not get me despite his best efforts, and in this process i incurred a loss of Rs. 25000/- as one inquiry had slipped from me just because of this lapse.
I FAIL TO UNDERSTAND WHY ALL THESE PEOPLE ARE MAKING MOCKERY OF IT??????? WHEN EVERYBODY IN YOUR SYSTEM DO KNOW THAT YOU ARE USING TATA DOCOMO NETWORK, THEN WHY THESE SILLY QUESTIONS, AND WHEN ALL KNOWS THAT CALL LOST IS COMMON AFFAIR, THEN INSTEAD O[censored]NDERSTANDING THE PROBLEM OF YOUR CUSTOMER, WHY THEY ARE DEVIATING FROM TOPIC, AND CONFUSING THE CLIENT.

Kindly look into the same , and I should not get any call in future till very urgent, in this connection. Whatever, the communication may be it is better, it should be through mail only

I look for hearing from your office at earliest

Navdeep


[protected] Forwarded message[protected]
From: The Catalysors <[protected]@catalysors.com>
Date: Mon, Aug 22, 2011 at 3:27 PM
Subject: Aircel Mobile [protected]
To: nodalofficer.[protected]@aircel.co.in


Dear Mr Satbir Sandhu

I got an Aircel Mobile connection ([protected])some time in middle of Nov'10, with an assurance from marketing team, that Aircel is offering free Roaming to north India corridor, minus Haryana, which will be starting wef Jan01,2011.
Since I am at most of times in roaming to Haryana only, but still I thought of obliging the sales team, as Aircel, appeared to be new entrants, hence, I can get better bargain.
However, to my great dismay, what to talk of free roaming till now, I found lot of discrepancies in the bill raised on me. At all the times, whenever, a invoice is raised, I have to call your executive for the discrepancies in bill, seek for waiver and settle the account.
Following are some of problems faced by me from Aircel network and billings;-
1) Since, they are using Tata DOCOMO’s network, hence, call dropping is very common. Whenever, I call any of my customer, call get disconnected, very soon, hence, again a new call, again loss of time on reviving the last topic, hence loss of time and money for me.
2) Whenever, any body call at my mobile, the computer says it is “SWITCHED OFF”, only after repeated attempts, or whenever there is no traffic congestion, the call is connected. After every miss call, I get a message; hence, I have to call back the caller, again loss of money and time.
3) To add more, this time, when I had paid in advance for unbilled amount too along with last bill’s payment, my calls were barred from 9th of Aug’11, for a meager amount of Rs. 176/-, (though major amount of bill was paid in advance), and this was also delayed because of non-availability of any of your executive for settlements.
4) While on road/moving, network is hardly available, hence, I have to make calls from other hand phone (Airtel this number I am holding since 2003 without any problem), which causes revenue loss for not only your company, but to me also because, my plan permits me to make more free calls, which are very rarely utilised

Before, bringing all these points to you, I had been discussing the issues with your various executives, to resolve the issue amicably, but regret, since last 3 months, it do appears till I don’t raise my voice ( which again is loss for my precious time), there is no body to think for customer as well.

Vide this mail, I most humbly request you to please do the needful to me so that I can remain to be your company’s customer in future too.


Navdeep Chopra
The Catalysors
[protected]

Near about 3months ago I don't enjoy my outgoing SMS facility and I call customer care officer in 5-6 times and than I visit ASANSOL Aircel Store in 2times but don't get any solution.

hi, my name is sanjeev kumawat. Mobile number is [protected]. On 15th october when i bought 50 rs. recharge but within 15 minutes aircel activated miss call alert on my number and deducted 15rs. When i complained for this mischief, they said that they are right and will not refund money. I never activated MCA and used but still aircel is proving me guilty. Aircel is deceiving consumers and looting them. And it happened not only with me but with every consumer. Without any prior information they activate service and looting consumer's account and teasing them. Please help consumers so that these kind of telecom companies can not cheat.

I'm using Aircel Postpaid CUG connetion.

I lost my Mobile with SIM, Number : [protected].
The sim has been stolen by unknown person and started using. I have informed aircel customer care about this and the sim has been barred. After some days, they activated the SIM without any request. I was shocked that my number was in use and the person saying wrong number to the callers.

On October 13 2'0 clock , again called customer care and informed about this and asked the reason about the activation, no proper response. I asked to bar my number. They asked 4 hours for barring the number. after 4 hours number is still in use. Again called customer care and asked the reason, i said all the details from first to last, Again they asked 4 hours for barring . Next day morning , number is still in use. I shocked, The person is using my number. Around 11'0 clock on October 14 called customer care, the same details from first to last and they replied with same answer , asking 4 hours. I was frustrated. Again Evening , still not barred. Evening around 5.30 I called and asked the reason. the same answer. Around 8.30 my number was barred.

What is happening in customer care ?., why they did'nt response this matter as serious. The whole 2 days i was mentally upset.
According to customer care , my number was barred until Sep 18th. How can they activate without the user request.?

Dear sir mere no [protected] se 4/10/2011 ko GPRS use ke 685 Rs bina faltu cut ho gya hai. Mera GPRS pack Rs 25 19/9/2011 ko active huaa tha jiski validity 3/10/2011 ko 11:59 PM tak thi or fir mene 4/10/2011 ko 12:01 AM pe 25 Rs ka GPRS pack active karwa liya tha or muje pack ke active hone ka SMS bhi mil gya tha. But aapke system me problem hone se GPRS pack 4/10/2011 ki night ko 7:49 PM bta rha hai jiske karan pure din ka mera GPRS searching Charge cut huaa hai wo bilkul galt cut huaa hai. Aircel nodal or applete meri problem ko shi cheak nhi kar rhe hai. Me last 3 year se net use kar rha hu or Night me 12 bje daily pack activeate karta hu lekin aapka care meri problem nhi sun rha hai. Me Aircel ke sath only MNP se 2 month pahle hu join kiya hai. Pls mera balance jaldi se jaldi refund kare. Thank you your custumber JAY KISHAN VISHNOI

my aircel num [protected], please send me callhistory since 01/01/2011 to 14/10/2011 to my email [protected]@yahoo.co.in

Being a senior citizen, find it difficult to read text message and through which most of the service provider commence or subscribe to value added servicess run out of money alleging such will commence within two days unless the mobile holder unsub the service promptly othervise the services are commenced and charges assessed daily. The mobile owner when time comes to use for communication finds its has run out of money or little is left. It just like selling cooling services to a person living on North pole and has no use for it.

This type of rip off needs to be investigated and stopped. I have seen many individuals at the service provider offices complaininng about money disappearing from prepaid vouchers disappearing without much use.

How does a consumer protest this activity?

Only a regulatory agency can intervene.

Hi, me Karna, working in a corporate company i'm using Idea, Vodafone, Airtel and recently i take an Aircel No. [protected], i brought a new sim and i submit my documents 3times for activation, when i brought it, they activated my number for 20days suddenly disconnected without any information, when i asked in store they ask to submit again a set of proof but I submitted my proof 3 times but still the problem is same, still it is in De-activation. Really i was so suffered with their service, I I'm using other services from last 7 years I never feel disturb but with this Aircel Service, I was very disappointed....

Thank u,
-Karna

Respected Sir/Madam,
I had already submitted a complaint on 1st oct 2011, this is 5th time again aircel charged Rs. 9 and activated some SMS pack. This is ridiculous. I think now i should port my number to some other network.

Sir, i am avik ghhosh. At this time i feel so crying. From 6 to 7 month i facing problem . Regurding the network. While current cut off held in my area. The networkd also cut off at that time. I make complain many times at their help center but rerult is still unsolved. Help me

Dear Friends,
Please Don't use Aircel Sim Card for Browsing Internet, Cause I am facing problem of browsimng internet with Aircel Number from 02/10/2011.
I given complaint to consern Aircel Customer Care department. I don't know its network problem or technical problem. but as of now not resolved my quiry wath can i do?
Please Please Please Don't use Aircel Mobile/ Connection

Name : Somnath N R
Mobile No. [protected]

Dear friends,
I am using Aircel number from past 9 months, i purchased a new mobile for Aircel Sim. from 02/10/2011 i am facing problem of browsing internet in my mobile. I given complaints to Technical / Network team Aircel Customer care. I don't know its network problem or technical problem. But no one person is replaying for this problem of Aircel Company. As of now (13/10/2011) not resolved my quiry from Aircel. What can I do?

Please Please Please Don't use Aircel Mobile/ Internt Connections.

Name : Somnath N R
Mobile No. [protected]

Dear Sir / Madam

I got Blackberry cell and i herd to activate outlook aircel should activate some code and i am trying calling from my cell 121 but there is no option that i can speak with the customer care people all unwanted recordings is playing so please tell me how to contact customer care without activating that i cant use my outlook in my cell my no is [protected].

Thanks
Vignesh Kamath