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Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

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Updated: May 25, 2026

Complaints 1371

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291

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1080

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Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 57

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Address: Hyderabad, Andhra Pradesh

Myself swapna..i need to give complaint against one lady conductor.she behaves very rude with me..i started from narayanaguda to punjagutta .i don't have change with me..so i gave 100 rupees.but she didn't gave me remaining change, when i asked her about change, , she is shouting like anything, , i felt very bad at that time because of shouting its not matter of change or 100 rs. ..by shouting like this i hurted a lot, , who is she to shout like that on me before everyone ?.she insulted me..this is not the way to treat the passenger's, , we don't want respect but treat us like humans.that is my sincere request to apsrtc, , not only me there are many peoples facing like this problems in buses.

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Dear sir, Please sanction these bus services from Nizamabad region i.e.Banswada, Bodhan and Nizamabad bus depots.They are, 1.Chincholi(via:Pitlam, Bidar, Changlera) 2.Ganagapur(via:Pitlam, Bidar, Gulbarga) 3.Tuljapur(via:Pitlam, Bidar, Humnabad) 4.Pandharpur(via:Pitlam, Aurad, Bhalki, Basavakalyan) 5.Mantralayam(via:Nizamsagar, Zahirabad, Tandur, Kodangal, Makhtal, Raichur) 6.Latur(via:Pitlam, Aurad, Udgir) 7.Bidar to Mahur(via:Pitlam, Banswada, Bodhan, BIloli, Kondalwadi, Karkheli, Umri, Bhokar) Yours faithfully, Priyank Dhara, Bommandevpally, Birkoor, Nizamabad-503301. cell no:[protected].

Aug 14, 2020

Complaint marked as Resolved

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Address: East Godavari, Andhra Pradesh

Dear sir This is to inform you that your driver is talking cellphone while driving.Today I went to mandapeta from kakinada .i told him not to talk on cell phone while on driving but he refused to hear my words and told we will talk like this only.please think our passengers life's are in drivers hand only.please take necessary action for this complaint .i am eagerly waiting for response.

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Address: Hyderabad, Andhra Pradesh

Hello Sir,

Some conductors are illegally cheating the public in apsrtc city buses by charging more amount (mostly in metro express some of their condition are worse like broken glasses and windows, some of them are even worse that spiders move on roofs).

I travelled from Dilsuknagar ->Chaderghat @Rs9 but on return side he charged Rs11 when asked for charging high amount he told that you had boarded at Koti (a stage before chaderghat for that they will charge Rs2 extra as there is change in stage). That means in spite of charging extra fare he argued that you don't know in which you boarded the bus and its your fault.

The same i forwarded to helpline [protected].They are asking several details like bus.no(ok), depot, the executive you spoke with... bla bla bla. How one can remember all these stuff ????

I would forward the request to higher authorities to kindly improve the condition of buses and teach the conductors some sort of manners with public behavior.

Aug 14, 2020

Complaint marked as Resolved

Jan 18, 2014

Updated by deepu1989 Hello Sir, Some conductors are illegally cheating the public in apsrtc city buses by charging more amount (mostly in metro express some of their condition are worse like broken glasses and windows, some of them are even worse that spiders move on roofs). I travelled from Dilsuknagar ->Chaderghat @Rs9 but on return side he charged Rs11 when asked for charging high amount he told that you had boarded at Koti (a stage before chaderghat for that they will charge Rs2 extra as there is change in stage). That means in spite of charging extra fare he argued that you don't know in which you boarded the bus and its your fault. (What they think???? Is it I don't know where I boarded the bus or what ????? Even the conductor is infront of me only)

Paying Rs 2 /- is not an issue but the kind of insulting behavior that he shown is pathetic. to pathetic

The same i forwarded to helpline [protected].They are asking several details like bus.no(ok), depot, the executive you spoke with... bla bla bla. How one can remember all these stuff ???? I would forward the request to higher authorities to kindly improve the condition of buses and teach the conductors some sort of manners with public behavior.

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Address: Prakasam, Andhra Pradesh

Hi,
This issue regarding Service Code/Name 9210/ BNG - PDL. The passenger is Female (illiterate), traveling from Bengaluru to D.G Peta baring with seat no. 3. we have booked a ticket from BENGALURU MAJESTIC To D.G.PETA through online (Ticket No. 25747943 Date of Journey 30-Dec-2013). we received a message which says the confirmation of journey. We reached boarding point with a mobile message ( ticket details) as there is no facility of print out near by. we shown the message (ticket) details to conductor at boarding point of the passenger then he allowed to sit. But unfortunately the relative of passenger who is holding the mobile with ticket details got down the bus by dropping the passenger in her seat (but safer side we already noted down the ticket details on a white paper and kept with passenger). After crossing 40 kms from the starting point of bus, the conductor started irritating the female passenger to show the ticket again. But at the moment she is having only the ticket details on white paper and her ID proof. Then the conductor called the relative of passenger who is holding the ticket details through message based on the contact no# which is already placed in online. But by the time (around 11:00 PM) he did not come back to bus and the relative of the passenger explained the mistake and told that he can able to send the ticket details to co-passenger then that can be valid till my passenger reaches her destination. But the conductor irritated the passenger (female) to get down the bus at the time of around 11:00 PM. She got afraid and paid again the ticket charge as ordered by the conductor. We are loosing the confidence on APSRTC employee. He behaved really very rude to the passenger and he was keep on ordering the relative of the passenger to come to bus place ( which is already 40 kms far from the origin and the time was 11:00 PM). The passenger was already holding the address and photo proofs with her which was matching with the ticket details which are holding by conductor. Please try to take some action on this kind of rude and misbehavior employee otherwise that may cause bad impression on entire APSRTC.

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M

Mahesh Kathireddy

from Moradabad, Uttar Pradesh

Dec 30, 2013

Very Worst service. The contacts (conductor or driver) which are updated in the APSRTC online no more work.

M

Mahesh Kathireddy

from Moradabad, Uttar Pradesh

Dec 30, 2013

Service Code/Name 9210/ BNG - PDL Journey Date:[protected] Misbehavior of Conductor

Hi,
This issue regarding Service Code/Name 9210/ BNG - PDL. The passenger is Female (illiterate), traveling from Bengaluru to D.G Peta baring with seat no. 3. we have booked a ticket from BENGALURU MAJESTIC To D.G.PETA through online (Ticket No. 25747943 Date of Journey 30-Dec-2013). we received a message which says the confirmation of journey. We reached boarding point with a mobile message ( ticket details) as there is no facility of print out near by. we shown the message (ticket) details to conductor at boarding point of the passenger then he allowed to sit. But unfortunately the relative of passenger who is holding the mobile with ticket details got down the bus by dropping the passenger in her seat (but safer side we already noted down the ticket details on a white paper and kept with passenger). After crossing 40 kms from the starting point of bus, the conductor started irritating the female passenger to show the ticket again. But at the moment she is having only the ticket details on white paper and her ID proof. Then the conductor called the relative of passenger who is holding the ticket details through message based on the contact no# which is already placed in online. But by the time (around 11:00 PM) he did not come back to bus and the relative of the passenger explained the mistake and told that he can able to send the ticket details to co-passenger then that can be valid till my passenger reaches her destination. But the conductor irritated the passenger (female) to get down the bus at the time of around 11:00 PM. She got afraid and paid again the ticket charge as ordered by the conductor. We are loosing the confidence on APSRTC employee. He behaved really very rude to the passenger and he was keep on ordering the relative of the passenger to come to bus place ( which is already 40 kms far from the origin and the time was 11:00 PM). The passenger was already holding the address and photo proofs with her which was matching with the ticket details which are holding by conductor. Please try to take some action on this kind of rude and misbehavior employee otherwise that may cause bad impression on entire APSRTC.

R

Roza Chowdhary

from Delhi, Delhi

Apr 13, 2015

Hi, I faced a problem with the RTC conductor who was very rude in his behavior. Actually it was due to some urgent reason I want to leave for Hyderabad from Khammam at 11:45 pm on 12 th April'15, as I am not preplanned hence not reserved the seat. I came to know that 3 seats are without reservation and got into the bus with sevice no. 8686. But the conductor sold that seat to some other male passenger who came next to me at higher price and for questioning the same he behaved in a very harsh way with me and also with my father. Also the incharge over there in the bus stop supported the conductor. Being a lady at that peak hours felt humiliated due to harsh behavior of the conductor. As a passenger dont we have right to question them when it was wrong, Is this the value RTC is delivering to their passengers. I need appologizes from the conductor who insulted me and my dad and also request you to assure that these kind of situation never repeats to any passenger.

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Address: Hyderabad, Andhra Pradesh

Buses between hyderabad and Kadapa are not available in the online website. Why is it happening? APSRTC is behaving like private bus operators. The company it self promotes not to travel in private buses but by saying so it is not even supporting the travellers. Its intention is by removing the regular buses, they may charge special charges for the same service earlier available. This is happening for every major festive seasons. By doing so, they are cheating the travellers by charging extra amount in the fare. Being a governent run company, this is not fair. At least some one take this complaint and stop this cheating.

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Address: Pune, Maharashtra

Hello Sir/Madam,

I am Sruthi (F), booked ticket from PUNE RLYSTN ST BUS STOP to HYDERABAD MGBS on 27/12/2013. Before the booking the seat no. 22, I checked beside seat is booked by Female or not i.e., seat No. 21, so I booked the ticket. Now, when I checked it in the site, seat is booked for MALE. How is it possible?? Is this the way to treat the female customers.

When I contacted the customer care, they said Female seat is cancelled beside to me and so they allotted it to MALE customer. Problem is I booked that particular seat because the seat beside to me FEMALE, now the seat is allotted to MALE. My question is why APSRTC people does such kind of malpractices to cheat FEMALE customers.

Sruthi

Aug 14, 2020

Complaint marked as Resolved

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S

sruthinani403

Dec 27, 2013

My ticket No: 25397844

Ticket ID is generated : 159569

They has created the issue ID but the problem is not solved, not even they called back.

They are just cheating the people for just sake of money.

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Address: Hyderabad, Andhra Pradesh

Hi APSRTC I am using this online service from last 2 years and i didn't face any issue..that was great..but only onething i wanna check i, e i am unable to see my past ticket details i, e from last two years ?? ijust give a date values and i want to check that particular ticket but itis not showing... but if you observe in IRCTC we can get the old travel history aswell..Could you please check from your end..is this bug...or application error ??..from where i can get the old travel history of mine ?? Awaiting for your early respose.. Awasome Service but need to impliment few options.. Thanks APSRTC...

Aug 14, 2020

Complaint marked as Resolved

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Address: Guntur, Andhra Pradesh

My name is k.Sai Dileep Reddy, a first year b.tech student in Vignan Lara College, Vadlamudi.Today i.e., on[protected] I am supposed to travel by a RTC bus which is travelling from Tenali to Guntur.I sat in the 2nd seat from the starting and waited for the conductor to take a ticket as he was started giving tickets to students who sat in the back seats and coming front.Then he came front and sat in his seat which was two seats behind me.After sometime I saw him when I turned back and asked for a ticket.But he refused to give and he was saying that he has shouted to take tickets repeatedly.As I told I sat in the 2nd seat I couldn't able to listen his voice.Even I told it, he doesn't give ticket to me and making a false statement that the tickets is closed.I don't understand anything because it wasn't a movie theatre to close the tickets.And then he asked me to leave the bus.IS HE A PUBLIC SERVANT?I was really disappointed to see this kind of service from our government employees...The bad thing is I forgot to see the bus Number.But the time is between 2:00 and 2:10

Aug 14, 2020

Complaint marked as Resolved

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P

Pranay Reddy

from Khed, Maharashtra

Apr 4, 2015

This is a deluxe bus from kphb to Bayyaram Bus no:TS03Z0289
four women were sat in seat no W1 A2 W3 A4.
CONDUCTOR rudely asked the women to move from those seats and he slept on the seats. Right now the time is 12.36 am. The women sat down and feeling much uncomfortable.I request the higher authority to take action.
Thanking you.

S

sai ram kumar

from Nashik, Maharashtra

May 31, 2016

Stopping of bus and late departure

On bus no:Ap28Z5697 goes from hyd to vijayawada is departing vvery late.It departed 1 hour late.And the driver is stopping the bus where he wanted for his wish of time.

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Address: Warangal, Andhra Pradesh

WHILE on my journey from karimnagar to warangal. Driver of the rtc bus number AP36Z 0038 NIZAMBAD DEPO.used obscene, abusive, vulgar language for no reason while i was about to get down at my stop at 7.15pm(date- 08 November 2013) intention shows his psychic provocation. I really felt bad as i this is somebody using arrogance for no reason on me! I strongly recommend the apsrtc whomsoever concerned with the traffic complaints to kindly take action on this driver, as he may be a threat to the passengers with his arrogant psychic behaviour. I have given a written complaint to the incharge person in the hanamkonda bus stand

Aug 14, 2020

Complaint marked as Resolved

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Address: Visakhapatnam, Andhra Pradesh

i have booked a ticket to bahceli from visakhapatnam on 26/10/13.the bus was cancelled due to heavy rains by APSRTC till now i haven't got any refund from APSRTC .i have mailed them twice they don't even gave a reply. refund amount is 388/- ticket number - Merchant Reference Number : [protected] EBS Payment ID : 20449428 Payment Mode : Maestro Amount : 388.00 please take action.

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Address: Guntur, Andhra Pradesh

Dear sir, Iam having Apsrtc Cat card, iam take this card last previous 4 years onwards, now this this year my card expiry dt.on.03.09.2013, but i was desire to renewal the card., but your organisation in this period conducted the strike due Samykyandra agitation. The card expiry is not my fault, that is your organisation problem. But recently iam went to your Narasaraopet depot asked for renewal the old card. But your staff not accepted to renewal the card. Hence iam take a New card. Kindly take an immediate action about this. My Old card No.14/.33513, ex.03.9.2013, My new card No.Nb74868 ex.19.10.2013 worth Rs.250/-

Aug 14, 2020

Complaint marked as Resolved

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Address: Kurnool, Andhra Pradesh

I have booked online ticket through Internet on 04/08/13 from kurnool to hyderabad for Indra Bus. The said Bus service cancelled and no one informed us about the cancellation. We gone to enquiry counter about the Bus, then they told me that bus was canceled. They informed us to sent mail to online.[protected]@apsrtconline.in regarding the fare refund. We send mail on 5th Aug 13 the same. and also reminded on 21th aug 13 and 9th Sep 13. Phoned via [protected] they said the confirmation has not yet received from Kurnool Depot and they given Depot Manager Phone No. and contacted the same and he responded that he will confirmation & the complaint given to Regional Manager through email: [protected]@apsrtc.gov.in. But till today we have not received the amount as well as replay also . Kindly do the needfull as early as possible. Thanking you

Aug 14, 2020

Complaint marked as Resolved

APSRTC customer support has been notified about the posted complaint.

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Dear Sir, We are native from Karimnagar. Jubilee bust stand is center place for us to find the Buses. We put our vehicle at parking area. It is observed that contractors are taking lot of money on their wish.1 week back, they charges 30 Rs and now they are charging 40 Rs without any proper information. Even 30 Rs is also not at all visible any of the board displayed. There is no control from JBS management. There is a public talk that JBS management is not serious about this even it is located in JBS. Parking of vehicles are not placing in proper condition as we have observed lot of damages of vehicles. Identifying own vehicle is also difficult to customer as they are keeping the vehciles as their wish. Requesting somebody(Officer) to resolve it on immediate basis. One action shall give faith on Government as well as the APSRTC systems. Regards, Customer

Aug 14, 2020

Complaint marked as Resolved

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im ramesh from mallikarjun nagar malkagjiri, our route is 38x, 38ex buses, but buses not comeing proper timing,example: we waiting at sangeet bus stop, more than 1 hr or 70mins , that buses comeing 4 to 5 buses at a time for one side ex: 38ex side, at that time people waiting diffent bus stops there stops, for last 1 year we suffering this problem, pl take on this issue and the good way thankyou ramesh

Aug 14, 2020

Complaint marked as Resolved

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Address: Guntur, Andhra Pradesh

Dear Sir, This is regarding the below employee details : Emp ID- 350338; Emp Name- Vellanki Narasimha Rao (Late) who had worked in APSRTC (Guntur-2 Depo) few years back. During his service he had met with an accident in depo & died even after long treatment. The claimant i.e. his wife is not getting pension. The reason is given to her is that she is not eligible for the pension. Request you to kindly look into this matter & check the same. The claimant is very poor; she doesn't have any livelihood now. Kindly do a favour to her. Please let us know for any requirements. The claimant details are : Mrs. Siva J Lakshmi ( Wife of Late V N Rao) Phone No.- [protected] This complaint is being written by her family friend. For any queries pplease call at [protected]. Awaiting your prompt responson this. Thanks!

Aug 14, 2020

Complaint marked as Resolved

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Please providTeam, I have booked a ticket from Hyderabad (MGBS) to Bangalore(Shantinagar) through APSRTC ONLINE (with login Vikas_cccc) on the date of 6/09/2013. Journey date is 7-9-2013. But Due to Telangana Bundh this service has been cancelled. While I have contacted customer care i got the information that the money will credit to my account. For that they suggested to send a mail to "online.[protected]@apsrtconline.in" 4 times I have sent mail to this mail address. But till now i haven't got my money back. At least i haven't got any reply from APSRTC.e as much information as possible...

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Address: Hyderabad, Andhra Pradesh

To, The General Manager, APSRTC We the employees commute towards yousufguda from ashok nagar cross roads. One bus by number AP11Z 6244 that is, 113Y comes from Uppal Depot that goes via RTC X Roads, Ashok Nagar, NTR Stadium, Indira Park. The bus comes around 10:10 Am to 10:20 Am. Daily the driver never stops in above stages,... stops far away from the stage,... Normally 113 Y and 113 I/M are very few in this Route. Kindly take action against the said bus number driver. More ever kindly increase buses in this Route, we are facing much difficulty to reach office on time and also instruct all the bus Drivers of 113 Y in this Route especially AP11Z 6244 to stop in the respected stages. We are facing this issues since many months. Thanks, Citizen

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Address: KHAIRTABAD, Hyderabad, Andhra Pradesh

We want bus stop at CHINTALBUSTI (KHAIRTABAD).Especially PATENCHER &LINGAMPALLY BUSES r

not stoping the buses at busstop(CHINTALBUSTI). DAILY i am requesting the drivers to stop. BUT they r

not stoping the buses.i said i will give complaint.RASHLY, they responded you can give. ESPECIALLY the

BUS NO.AP29Z ,3196.The conductor puts TILAKAM and the driver,they both responded very rashly.he said

you can go by 9no bus.FROM LAKDIKAPUL TO KHAIRTABAD 2KM is there . There is no stop for

PATENCHER & LINGAMPALLY BUSES. how public will get into the

buses & get down .please i am requesting u, we want bus stop at CHINTALBUSTI(KHAIRTABAD).

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Dear,

For your information on dated 26.03.2013 When i was trying to book the ticket but transaction failed and deducted from my Account 380/-. The same day I have write to letter to APSRTC on email id - online.[protected]@apsrtconline.in and also called this number[protected] they have provided us one Ticket ID :88312. From to till date we have spent much money for calling to customer care and email sending the same but no-one responded yet. Transaction ID S92853716 thru Andhra Bank.

Hence requested do the needful action

Regards,
Dayanand Vishwakarma
[protected]

Aug 14, 2020

Complaint marked as Resolved

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