Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

Address: Guntur, Andhra Pradesh

Dear sir, Iam having Apsrtc Cat card, iam take this card last previous 4 years onwards, now this this year my card expiry dt.on.03.09.2013, but i was desire to renewal the card., but your organisation in this period conducted the strike due Samykyandra agitation. The card expiry is not my fault, that is your organisation problem. But recently iam went to your Narasaraopet depot asked for renewal the old card. But your staff not accepted to renewal the card. Hence iam take a New card. Kindly take an immediate action about this. My Old card No.14/.33513, ex.03.9.2013, My new card No.Nb74868 ex.19.10.2013 worth Rs.250/-

Aug 14, 2020

Complaint marked as Resolved

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Address: Kurnool, Andhra Pradesh

I have booked online ticket through Internet on 04/08/13 from kurnool to hyderabad for Indra Bus. The said Bus service cancelled and no one informed us about the cancellation. We gone to enquiry counter about the Bus, then they told me that bus was canceled. They informed us to sent mail to online.[protected]@apsrtconline.in regarding the fare refund. We send mail on 5th Aug 13 the same. and also reminded on 21th aug 13 and 9th Sep 13. Phoned via [protected] they said the confirmation has not yet received from Kurnool Depot and they given Depot Manager Phone No. and contacted the same and he responded that he will confirmation & the complaint given to Regional Manager through email: [protected]@apsrtc.gov.in. But till today we have not received the amount as well as replay also . Kindly do the needfull as early as possible. Thanking you

Aug 14, 2020

Complaint marked as Resolved

APSRTC customer support has been notified about the posted complaint.

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Dear Sir, We are native from Karimnagar. Jubilee bust stand is center place for us to find the Buses. We put our vehicle at parking area. It is observed that contractors are taking lot of money on their wish.1 week back, they charges 30 Rs and now they are charging 40 Rs without any proper information. Even 30 Rs is also not at all visible any of the board displayed. There is no control from JBS management. There is a public talk that JBS management is not serious about this even it is located in JBS. Parking of vehicles are not placing in proper condition as we have observed lot of damages of vehicles. Identifying own vehicle is also difficult to customer as they are keeping the vehciles as their wish. Requesting somebody(Officer) to resolve it on immediate basis. One action shall give faith on Government as well as the APSRTC systems. Regards, Customer

Aug 14, 2020

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im ramesh from mallikarjun nagar malkagjiri, our route is 38x, 38ex buses, but buses not comeing proper timing,example: we waiting at sangeet bus stop, more than 1 hr or 70mins , that buses comeing 4 to 5 buses at a time for one side ex: 38ex side, at that time people waiting diffent bus stops there stops, for last 1 year we suffering this problem, pl take on this issue and the good way thankyou ramesh

Aug 14, 2020

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Address: Guntur, Andhra Pradesh

Dear Sir, This is regarding the below employee details : Emp ID- 350338; Emp Name- Vellanki Narasimha Rao (Late) who had worked in APSRTC (Guntur-2 Depo) few years back. During his service he had met with an accident in depo & died even after long treatment. The claimant i.e. his wife is not getting pension. The reason is given to her is that she is not eligible for the pension. Request you to kindly look into this matter & check the same. The claimant is very poor; she doesn't have any livelihood now. Kindly do a favour to her. Please let us know for any requirements. The claimant details are : Mrs. Siva J Lakshmi ( Wife of Late V N Rao) Phone No.- [protected] This complaint is being written by her family friend. For any queries pplease call at [protected]. Awaiting your prompt responson this. Thanks!

Aug 14, 2020

Complaint marked as Resolved

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Please providTeam, I have booked a ticket from Hyderabad (MGBS) to Bangalore(Shantinagar) through APSRTC ONLINE (with login Vikas_cccc) on the date of 6/09/2013. Journey date is 7-9-2013. But Due to Telangana Bundh this service has been cancelled. While I have contacted customer care i got the information that the money will credit to my account. For that they suggested to send a mail to "online.[protected]@apsrtconline.in" 4 times I have sent mail to this mail address. But till now i haven't got my money back. At least i haven't got any reply from APSRTC.e as much information as possible...

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Address: Hyderabad, Andhra Pradesh

To, The General Manager, APSRTC We the employees commute towards BHEL from JNTU University campus. The Bus route numbers 225 and 226 are very very rare and also are not stopping the buses at evening time from 4:30pm and the number of buses are too low. daily we are supposed to stay in the bus stop till 6.30 PM and even no proper bus shelter to sit. Kindly please please please take action. We are from middle class working employee...

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Address: Hyderabad, Andhra Pradesh

To, The General Manager, APSRTC We the employees commute towards yousufguda from ashok nagar cross roads. One bus by number AP11Z 6244 that is, 113Y comes from Uppal Depot that goes via RTC X Roads, Ashok Nagar, NTR Stadium, Indira Park. The bus comes around 10:10 Am to 10:20 Am. Daily the driver never stops in above stages,... stops far away from the stage,... Normally 113 Y and 113 I/M are very few in this Route. Kindly take action against the said bus number driver. More ever kindly increase buses in this Route, we are facing much difficulty to reach office on time and also instruct all the bus Drivers of 113 Y in this Route especially AP11Z 6244 to stop in the respected stages. We are facing this issues since many months. Thanks, Citizen

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Address: Andhra Pradesh

Website: apsrtconline.in/oprs-web/

I booked 2 tickets in advance for 2 people to go native around 15th May, 2013 using the site https://apsrtconline.in/oprs-web/. But before 3 days of travel we cancelled a ticket out of 2. On that day i got a message about my refund amount as below.

Dear kalyan kumar,

Welcome to APSRTC, the smarter way to book the bus ticket any time, anywhere.

Kindly to inform you regarding the refund status....

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Address: KHAIRTABAD, Hyderabad, Andhra Pradesh

We want bus stop at CHINTALBUSTI (KHAIRTABAD).Especially PATENCHER &LINGAMPALLY BUSES r

not stoping the buses at busstop(CHINTALBUSTI). DAILY i am requesting the drivers to stop. BUT they r

not stoping the buses.i said i will give complaint.RASHLY, they responded you can give. ESPECIALLY the

BUS NO.AP29Z ,3196.The conductor puts TILAKAM and the driver,they both responded very rashly.he said

you can go by 9no bus.FROM LAKDIKAPUL TO KHAIRTABAD 2KM is there . There is no stop for

PATENCHER & LINGAMPALLY BUSES. how public will get into the

buses & get down .please i am requesting u, we want bus stop at CHINTALBUSTI(KHAIRTABAD).

Aug 14, 2020

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Address: Hyderabad, Andhra Pradesh

Dear,

For your information on dated 26.03.2013 When i was trying to book the ticket but transaction failed and deducted from my Account 380/-. The same day I have write to letter to APSRTC on email id - online.[protected]@apsrtconline.in and also called this number[protected] they have provided us one Ticket ID :88312. From to till date we have spent much money for calling to customer care and email sending the same but no-one responded yet. Transaction ID S92853716 thru Andhra Bank.

Hence requested do the needful action

Regards,
Dayanand Vishwakarma
[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Rangareddy, Andhra Pradesh

Hello Team,

This is in regards to APSRTC bus shelter near Vivekananda nagar X roads near kukatpally.

I am a resident of Vivekananda nagar, kukatpally, Hyderabad.

My work place is at Patancheru.

Each day is becoming very hard to wait for the busses at the main road, there are more people waiting in the hot sun and in the dust for the busses.

The worst part is there is so much of traffic due to metro rail works, the trees were all cut down for road extensions.

Metro Rail has blocked the road and occupied space for which there are traffic jams at this junction.

It is becoming very difficult during office hours to wait for the busses as the traffic jams are heavy.

I would request the APSRTC department to kindly build a bus shelter for the public.

It would be of great help for the people who travel by bus.

I kindly request you to consider the request and hoping for the APSRTC team to look into the issue and make the public show more interest in APSRTC.

Have a great day!

Yours Sincerely,
Raj,
Private Employee,
Vivekananda Nagar, Hyderabad.

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Address: Andhra Pradesh

Sir,

I have booked a ticket for kakinada on 22/04/2013 for the journey on 23/04/2013 departing on 12:30, from the site www.apsrtconline.in from the user name joelfunny. At 12:00 i have been informed that the service has been cancelled so i request you to refund my amount as early as possible. The ticket details are

Name- Pinipay Joel
Ticket no[protected]
service code- 2660/VSP-KKD N/S
OB ref no- [protected]

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Address: Guntur, Andhra Pradesh

RESPECTED SIR,
My father was expired on 11june,2011.But till now my mother did not take any type of pension.I have many financial problems.please think about the families who are depending on the expired one.thanking you sir.
mathe srinivasa rao conductor(late),
e.no.351695,
tenali,guntur(dt),
mob.[protected]

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Address: Bangalore, Karnataka

Hi

I was trying to book a ticket from Bangalore to Pulivendula, I have made my payment using Netbanking, after my payment was accepted by the bank when it was redirecting to APSRTC site I got an Forbidden error, my booking dint go through. My amount was deducted from the bank but my tickets were not booked.
Any one please help me regarding this.

I suggest to not book the APSRTC tickets by using the crapy website developed and recommended by APSRTC.

Regards
Thejo

Aug 13, 2020

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Address: Visakhapatnam, Andhra Pradesh

i ve reserved a ticket from vsp to amp to travel on 01 Mar 2013 by service no 2525 indra bus with tkt no 18967764 with passenger name ABVS SUBRAHMANYAM AND ALL PRASANNA later this service was cancelled kindly refund the money. the uid of this ticket was 1555

kindly do the needful
ABVS SUBRAHMANYAM
[protected]

Aug 13, 2020

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subrahmayam

from Bengaluru, Karnataka

Nov 20, 2011

subrahmanyam — good service

hi this is subrahmanyam.I am very happy since i bought my own flat.now i became owner for my flat.this is done because of square foot i am scared of builders and developers in Bangalore then i came to know about square foot and i felt very happy then i went there aft finishing all the particulars i bought the flat.so i am very happy thanks to the square foot

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Address: Andhra Pradesh

This is with respect to APSRTC function of cancelled services and the customer center behavior.

I have reserved ticket on Non AC super luxury service from Narasaraopet to Bangalore for 630/- which start at 4.30PM on January 15th,2013.

As I was sick on the day of travel , have found a better service Indra AC , hence I have cancelled the above booked ticket and booked on this bus for 1130/- which starts at 5PM. The cancellation charges were 160/-.

Before to 30 min prior to journey of Indra AC I was informed saying Indra AC has been delayed by an hour.I retunred home as I have already reched bus depo by that time.

I arrived at bus stop after an hour and was told that Indra service has been cancelled and I have to book ticket on the other non AC Super luxury bus( similar to the one I booked and cancelled) at 6PM.

The ticket costed 890/-.

I was deceived interms of money as I bought the same cancelled service ticket by paying 260 more along with paying 160 rs calcellation charges as I opted a better service as I was ill.

I was delayed with journey by an hour , late to office.

I was not carrying enough money to book super luxury as I was told Indra AC ticket refund will be done by online only as I have booked tickets online. It dropped me trouble I have some how managed .

Later, so far till the date , the money amount for Indra AC cancelled service is not refund.

I followed up with customer center [protected] and APSRTC Narasaraopet at [protected] for more than 5 times.

They always say it takes 2 days to return and they are not ready to take up teh issue on a good pace.

It is not a simple amount 1130/-.
I demand them to return my money along with interest also for all the above extra 260 I paid unnecessary.

Indra AC followup with customer care:

From: [protected]@abhibus.com [mailto:[protected]@abhibus.com]
Sent: Wednesday, January 16, 2013 5:26 PM
To: Swathi Nandanavanam
Subject: Money Refund for Ticket Number[protected]Ticket ID :72982)

Dear Sir/Madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket Id :72982
Subject :Money Refund for Ticket Number[protected]
Department : Support
Status : Open
Reported On : 1/16/2013 5:25:43 PM

Thanks & Regards,
Support Team
Abhibus Services(INDIA) Pvt. Ltd.,
1st Floor, Door No.8-2-248/1/7/16 & 17,Lakshmi Towers,
Panjagutta, Nagarjuna Hills, Hyderabad 500 082,,
www.abhibus.com

Aug 13, 2020

Complaint marked as Resolved

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swavaan

from Mumbai, Maharashtra

Feb 25, 2013

APSRTC — APSRTC unanticipated behavior on canceled service

Hi,

This is withe respect to APSRTC function of cancelled services and thee customer center behavior.

I have reserved ticket on Non AC super luxury service from Narasaraopet to Bangalore for 630/- which start at 4.30PM on January 15the,2013.

As I was sick on thee day of travel , have found a better service Indra AC , hence I have cancelled thee above booked ticket and booked on theis bus for 1130/- which starts at 5PM. The cancellation charges were 160/-.

Before to 30 min prior to journey of Indra AC I was informed saying Indra AC has been delayed by an hour.I returned home as I have already reached bus depo by theat time.

I arrived at bus stop after an hour and was told theat Indra service has been cancelled and I have to book ticket on thee otheer non AC Super luxury bus( similar to thee one I booked and cancelled) at 6PM.

The ticket costed 890/-.

I was deceived in terms of money as I bought thee same cancelled service ticket by paying 260 more along withe paying 160 rs cancellation charges as I opted a better service as I was ill.

I was delayed withe journey by an hour , late to office.

I was not carrying enough money to book super luxury as I was told Indra AC ticket refund will be done by online only as I have booked tickets online. It dropped me trouble I have some how managed .

It is waste of my time to followup with them. It should be automaticlaly credited, didn't happen.

Below is the customer care reply for Indra cancellation.

From: [protected]@abhibus.com [mailto:[protected]@abhibus.com]
Sent: Wednesday, January 16, 2013 5:26 PM
To: Swathi Nandanavanam
Subject: Money Refund for Ticket Number[protected]Ticket ID :72982)

Dear Sir/Madam,

Thank you for contacting us. This is an automated response confirming the receipt of your email. One of our agents will get back to you as soon as possible. For your records, the details of the ticket is mentioned in the subject line. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket Id :72982
Subject :Money Refund for Ticket Number[protected]
Department : Support
Status : Open
Reported On : 1/16/2013 5:25:43 PM

Thanks & Regards,
Support Team
Abhibus Services(INDIA) Pvt. Ltd.,
1st Floor, Door No.8-2-248/1/7/16 & 17,Lakshmi Towers,
Panjagutta, Nagarjuna Hills, Hyderabad 500 082,,
www.abhibus.com

Later, so far till thee date , thee money amount for Indra AC cancelled service is not refund.

I followed up withe customer center [protected] and APSRTC Narasaraopet at [protected] for more thean 5 times.

They always say it takes 2 days to return and theey are not ready to take up thee issue on a good pace.

It is not a simple amount 1130/-.
I demand theem to return my money along withe interest also for all thee above extra 260 I paid unnecessary.

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Address: Hyderabad, Andhra Pradesh

I've booked 2 tickets on 7th jan 2013 from Hyderabad Uppal to Hanamkonda and cancelled on 10th jan 2013. Ticket status was "cancelled". but amount was not refunded. I would be thankful if you make me receive refunded amount.

These are the ticket details

Ticket Number : 17561187 Date of Journey : [protected]
Service Code/Name : 8354 / MGBS - HNK Service Category : INDRA AC
From Place : UPPAL PS/HNK BS To Place : HANMAKONDA
Pickup Point : UPPAL PS/HNK BS Time of Departure : 20:30
OB Ref.No : O_4145754 Time of Arrival : 23:00
Payment Gateway : EBS No. of Seats : (Adults=2 Children=0)
Platform Number : -- Start Time At Origin : 20:15
Passenger Information
Name Seat No Age Adult/Child Gender
ADDAGATLA MEENA 16 22 Adult F
SHILAGANI ALEKHYA 15 22 Adult F

Fare Details ( In Rs. )
Basic Fare : 342 Reservation Fee : 20.00
Toll Fee : 6.00 Service Fee : 10.00
Concession Amt : 0.00 Dinner Amount : 0.00

Total Fare ( Rs. ) : 378
Important
• The seat(s) booked under this ticket is/are not transferable.
• This e-ticket is valid only for the seat number and bus service specified herein.
• The ID card will be required during journey. One of the passenger booked on an e-ticket should have any of the original identity cards (Driving License, Election Card, Ration Card, Photo ID card issued by Central/State Govt./Private Organisations, AdharCard, Pan Card, Passport, Credit Card with Photo identification, Student ID issued by any Institute, Pass Book with Photo issued by any Nationalised Bank ,CAT CARD issued by APSRTC) during bus journey.
• Please keep the ticket safely till the end of the journey.
• Please show the ticket at the time of checking.
• Corporation reserves the rights to change/cancel the service category.
• BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled start time at origin of the service only.
• Free travel in city buses(except A/C buses) before 2Hrs. of departure time and after 2Hrs. of arrival time.
• For e-Ticketing/Refund Related Queries/service cancelled refuns to E-Mail :online.[protected]@apsrtconline.in
• If waiting list ticket is not confirmed, please cancel the ticket prior to 1 hour of the scheduled start time at origin of the service to avail full refund except service fee.
Booked By ADDAGATLA MEENA (monu) Printed On : 07/01/2013 22:28:20
Booked On : 07/01/2013 22:28:20

Aug 13, 2020

Complaint marked as Resolved

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Address: Prakasam, Andhra Pradesh

hi sir,
I am Manoj kumar. i'm booked a ticket on online from Kandukur to Hyderabad mgbs. But the transaction will be failed in middle money is debited in my account, But ticket will not be confirmed. I am trying second time also money will be debited but ticket not confirmed. Please refund amount 814/- (407/- + 407/-) to my debit account number.([protected],citi bank). the payment details is below

USER ID: MNJKMR225

Bus service number: 5869(PMR-JBS)

Seat no:- 31

Payment recipt no 1:(for first transaction)

Merchant Reference Number : O_4182390
EBS Payment ID : 13730347
Payment Mode : Maestro
Amount : 407.00

Customer Name : manoj kumar sadineni
Customer Email : [protected]@gmail.com

Status : SUCCESS

Payment recipt no 2:(for second transaction)

Merchant Reference Number : O_4183072
EBS Payment ID : 13731217
Payment Mode : Maestro
Amount : 407.00

Customer Name : manoj kumar
Customer Email : [protected]@gmail.com

Status : SUCCESS

Aug 13, 2020

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sandhya.addhala

from Gurgaon, Haryana

Dec 29, 2014

Dear Sir,

I am Sandhya. I had booked 3 tickets from Naidupet to Bangalore on 8th Dec. Tickets were not confirmed and money got deducted from my Account. From Two weeks I am trying both apsrtc customer care and bank customer care. Bank people are saying that the money 1224 rs transferred to APSRTC Account and they have got the cheque also. Please kindly check and Update the status of my money. The details are as follows.

Transaction ID: S[protected]
Bank: Indusind Bank
My APSRTC ID: addhala.[protected]@gmail.com
Used mobile Number: [protected]
Ticket ID :232090

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S

sandhya.addhala

from Gurgaon, Haryana

Dec 29, 2014

Dear Sir,

I am Sandhya. I had booked 3 tickets from Naidupet to Bangalore on 8th Dec. Tickets were not confirmed and money got deducted from my Account. From Two weeks I am trying both apsrtc customer care and bank customer care. Bank people are saying that the money 1224 rs transferred to APSRTC Account and they have got the cheque also. Please kindly check and Update the status of my money. The details are as follows.

Transaction ID: S[protected]
Bank: Indusind Bank
My APSRTC ID: addhala.[protected]@gmail.com
Used mobile Number: [protected]
Ticket ID :232090

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Pendekanti Seetharam

from Vijayawada, Andhra Pradesh

Mar 28, 2015

Sir,
I have booked from kurnool to guntur and Guntur to kurnool. But I cancelled them.
My references numbers are [protected] and [protected].i did not get any money back.plz send the money back

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Address: Karnataka

Hi,
This is Rajesh here.I have booked a bus ticket on APSRTC website from Bangalore to Ongole and my date of journey was 14th Dec,2012.The bus service number is 5849 and the booking id is 16693078.While I was waiting to board the bus,I got call from the bus driver that the bus has a mechanical issue and it is cancelled and the amount will be refunded back to my account.The ticket fare is Rs.1138 .So I had boarded another bus and paid the fare of Rs.1130 after waiting for another hour in the pollution filled bus stop and all I get are the last 2 seats (for me and my wife). Today is 25th Dec,2012 and I have got any refund to my account.I called the bangalore customer care 080 – 22873915/ 65791646 where in the 2nd number is not working.Some one received the call on the first number and they informed me that it is enquiry and he gave me another numner which is[protected].I called this number and I get a message that the number is NOT TO BE FOUND.I have no idea who to contact.I have called another customer care number [protected] and its the same agent who picked the first cal and informed me in a frustrated tone that this number is not for refund.I am not sure what to do at this time.
No one is taking responsibility for no fault of mine.
My contact number is +[protected] and my email id is [protected]@gmail.com.
Please help me to get the money refunded.

Regards.
rajesh

Andhra Pradesh State Road Transport Corporation [APSRTC] Complaints & Reviews

File a complaint to Andhra Pradesh State Road Transport Corporation [APSRTC]

Andhra Pradesh State Road Transport Corporation [APSRTC] reviews & complaints page 57

expiry of cat card, apsrtc strike period your staff not renewed , take new card - reg

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REFUND OF ONLINE TICKET / SERVICE CANCELLATION

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Extra Charges putting on customers for vehicle parking--Jubilee Bus stand, Hyderabad

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No timing and empty bus 4 to 5 buses

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No pension issuance from the govt.

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ticket cancellation

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Buses not stopping at JNTU, kukatpally Bus stop

BUS DRIVER NOT STOPPING BUS- APSRTC

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Refund not happen, even after 3 months of cancellation

BUSES

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NOT REFUND FAILED TRANSACTION

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Bus Shelter

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cancellation of service

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pension delay

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Failure Transaction

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ISSUED TICKET FOR A CANCELLED SERVICE

subrahmanyam — good service

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With respect to cancel services

APSRTC — APSRTC unanticipated behavior on canceled service

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refundable amount not received

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refund money

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Did not get the refund

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