Bajaj Finserv Complaints & Reviews

Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IM1098939, however, we have not been able to connect with you.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for your query related to CPP FoneSafe.

Assuring you of our best services at all times.

Regards,
CPP Team

Hello,

Again the same story whatever we discussed over the call today for 30 minutes is not reflecting in the email. Despite you were confident that you are gonna update everything in the email.

You said application number is generated because I just shown the interest, however, based on my multiple communications with you, it was told that an application number is generated when a loan request is made. Further in regards to the compensation part you also said to calculate it. However, I am fed up now and will never trust on you coz everytime we discuss something on call and receive something else in email. I understand that you will not give any such thing in writing which may go against you. Knowing the fact that everything is wrong from your end, still you all putting blame on me. As discussed over the call, I am attaching the email which says the loan application was rejected. So it proves that application number is loan application not the query thing. Further any application needs customer personal details which you misused raising such applications without my consent.

Please let me know the next level of escalation as my lawyer wants the final outcome from your end so that basis on your communication we can go legal way.

Again the act of yours is unethical, breach of trust and I had a lot of mental trauma and you guys disturbed my personal life because of such acts.

If you are so confident that nothing was wrong from your end then why you are hesitating to give me requested details in wrting. Further one of your team members called me and said that loan applications numbers were generated with my consent during a lead call. However, I have never received such calls and you are unable to produce any proof of the same. Which again proves that your team is lying and just trying you wash their hands by saying any useless words.

But I promise that I will fight till I get the satisfactory compensation or resolution and I hope when this matter will be with the regulatory authority, you should be fined for not following the fair practices.

See below one of the emails I received :

Dear Mr. Manchanda,

Thank you for writing to us at Bajaj Finserv.

We regret for the inconvenience caused to you.
As per our telephonic conversation on *******888 with reference to your below email we wish to inform you that as confirmed the loan app ******2185 has been processed as per the confirmation.
Since it has got rejected due to in line with credit policy according to the process the same will get updated in your CIBIL score .
However we regret to inform you that we are unable to process your request for the compensation of the same as per policy.

For any further clarifications write to us at [protected]@bajajfinserv.in

Bajaj Finserv assures you its best service, always.

Yours sincerely,
Angelina D
Bajaj Finance Ltd.

Regards,
Vikas Manchanda

No satisfactory resolution and seems you are not ready accept the fault. Please help me with the next level of escalation. I am also going to write to regulatory authorities/ombudsmen about the act o[censored]rs. Thanks.

I want to update NACH formalities, i stay at mira road kindly let me where to do so to use my EMI card to purchase in flipkart.
My cell no is [protected].

Thank you for your immediate response.

Bajaj Finserv deactivated my emi card but they didn't refund the annual fee deducted on[protected] even though I had filed deactivation request days before annual renewal date.