Bajaj Finserv Complaints & Reviews

Jul 27, 2017

Updated by Bipinmilap 27 July 17
Thanks for above acknowledgement. I am awaiting your response as said in 24 hours.
Please note clearly about my complaint, that I need my FDs to have valuation date as commencement of FD dates.
My nos are [protected]/[protected]/[protected]. If you call, please allow the rings to continue for full duration so that I can pick up and reply. If you wish you can send an sms to me with your name and contact number as well as time when I can call you back-if needed.
Bipin shah

Jul 28, 2017

Updated by Bipinmilap 28 July 17
Dear Sir,
Kind Attn:- Mr Rahul Dond from Bajaj Finserv social media dept.
Ref: - Your telephonic response at 4.54 pm today to me[protected].
This is to acknowledge your response. You have started with a phrase, asking me as to what is my complaint. The tele discussion that followed, boils down to 1] You will refer to all my complaint mails made to customer care & escalations wings of Bajaj Finserv, since May 17 to till date, and then will convey the matter to your seniors in concerned department to respond by necessary action. You have promised to revert back to me on phone / mail within 48 hours.2] You have understood from me about my FD commencement date has to be same as valuation date of money transfer from my bank to bajaj finserv bank a/c & that is what is required to be complied with.
I await your action of sorting the matter with help of concern departments by reporting to them the facts of transaction & valuation date of money transfer, between me & Bajaj finserv. 3] I am a senior citizen [71 years] & my justice must not be kept lingering in indefinitely. Already close to 90 days are over.
Thanks
Bipin Shah [[protected] / [protected] /[protected].]

Jul 29, 2017

Updated by Bipinmilap 29 July 17

Dear Sir

Kind Attn: - Mr Rahul Dond-Customer care Social Media department

Subject:- Commencing date of my FD- My feedback on our tele talk of 28th July

Ref: - [1] The response from Bajaj Finserv lending department on 28th July 7.13 pm vide SRN 12304264.
[2] Ref: [1] The FD nos are 108224, 108229 and 108236.
[3] SRN11988113 and SRN12007360 unanswered.

It seems to me that, Bajaj Finserv Lending Department, has responded in place of Customer Care Social Media department. I do not know why, as my complaint subject is correction in FD valid commencing date. I have not availed any loan from Bajaj in past or present, and I feel that response from BF Lending department is not warranted.

If it is an auto reply, then kindly correct the complaint subject matter. If Bajaj Finserv Customer Care feels that, it is correct, then let it be like that. This is just to draw your attention on the matter of my complaint.

Thanks

Bipin shah
[[protected] / [protected] /[protected] land line]

Jul 29, 2017

Updated by Bipinmilap 29 July 17

Dear Sir,

Kind Attn; - Mr Anil Pawar -Customer care Bajaj Finserv Social media dept.

Ref: - Tele talk today at 12.09 noon between Mr Anil pawar and myself.

As per your request I am again forwarding the mail sent by me on 6th June 17 with Valuation date certificate from my bank [PNB] sent to your company on 6th June 17 on written request from Mr Pawan Bansal, of customer care-Bajaj Finserv. Mr Pawan never acknowledged.
Mr Anil, kindly, send an acknowledgement from your side for this. It saves you trouble of scouting the records of mail, which your company is not having customer wise, or else you would not have to request me to send it again to you, for your investigations and doing needful for correcting commencement date.
I feel that I am pushed from pillar to post, repeatedly, during all these elapsed appx 90 days of taking FD from Bajaj Finserv, for no fault of mine.

A small but dissatisfied customer like me will certainly not matter for a big organisation like Bajaj Finserv, in immediate near future, but a correct commencement date of my hard earned money in your FD instrument, will certainly matter immensely, as correct [in this case advanced by a day] maturity date of my FD will put the money back in my hand at right due date.

Please find the earlier mail of 6th June along with attached certificate of valuation date from my bank.

Please acknowledge. Kindly stop falls SR numbers from your lending department.
I have received it again, today on 29th July 17, at 8.10 AM as SRN12307117.

Mr Anil, you have promised me to bring the solution to my matter latest by Monday 31st July 17.

Bipin Shah
[[protected] / [protected] /[protected]]

----- Forwarded message -----
From: Bipin Shah <[protected]@yahoo.com>
To: Bajaj Finserv <[protected]@bajajfinserv.in>
Sent: Tuesday 6 June 2017, 7:25:43 PM IST
Subject: Valuation date of my FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh

6 June 17
Dear sir,

Kind Attn; - Pawan B at Bajaj Finserv

Sub: - Value date of the fund transfer from my bank to yours.

Ref: - FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh

As needed by you, please find attached a certified copy of my a/c statement from my Punjab national bank account. The value date is 1st may 17-same as transaction date, in this case.

Hope the action can now be taken at your end in the matter raised by me.

Awaiting your action and intimation.

Thanking you

Bipin T Shah

PNB Passbook with Value date
.pdf

Aug 01, 2017

Updated by Bipinmilap 1 Aug 17
To.
Bajaj finserv Social Media Team.
Sub: - FD 102506 FD 102377 and FD 101367 aggregating to Rs 13 lakh
Kind Attn: -Mr Rahul Dond/ Mr Anil Pawar
Ref: - Your telecommunication with me today at 5 pm.
I thank you, for your efforts in resolving my complaint, and agreeing to correct the matter of FD starting Date as per Valuation Date of my transaction, and promising me that it will reflect in Experia in few days after the correction is made.
I have no grudge now, as with your efforts, Bajaj finserv has noticed the error and stands to correct it.
Thanks
Bipin Shah

Jul 24, 2017

Updated by Bipinmilap 24 July 17
As per customer care's above reference, I provided them with the details of 1] FD nos. 2] Name of holder. 3] SRN nos that are pending to be replied. 4] All phone contact nos. 5] my e mail ID.
I submited it to them thru your Consumer Complaints.
IMMIDIATELY WITHIN 10 MINUTES I RECEIVED A CALL FROM BAJAJ FINSERV CUSTOMER CARE NO-[protected] BUT HE DID NOT GAVE HIS NAME. HE SAID THAT MY COMPLAINT NO IS SRN11988113 AND THAT THEY WILL ATTEND MY COMPLAINT NOW ITSELF AND WILL REFUND THE INTEREST OF 1 DAY IN MY BANK FOR WHICH I MUST HAVE CREDIT/DEBIT CARD. THIS WAS SHOCKING AND I SAID WHY CAN'T THEY LET ME KNOW AS TO WHY THEY CAN NOT CHANGE MY FD COMMENCING DATES AS PER THE VALUATION DATE INSTRADE? THAT IS COMMENCING DATE TO BE AS PER VALUATION DATE OF 1ST MAY 2017 IN PLACE OF 2ND MAY 2017? HE CUT OFF THE LINE.
I need justice as my money 13 lakh is with them since 1st may 2017 and not 2nd may 2017 the cumulative-compounding effect will be lost and I will suffer for loss. THIS IS NOT ACCEPTABLE TO ME AFTER SO LONG OF 80 DAYS + & SO MUCH OF MENTAL TORTURE BY CUSTOMER CARE TEAM TO ME THRU E MAILS/NOTES ON WHATSAPP AND FOLLOW UP ON PHONE, OF AN ESTEEM ORGANISATION LIKE BAJAJ FINSERV.
HOPE THAT THEY WILL REISSUE THE FDS WITH CORRECTED DATE OF COMMENCEMENT AT EARLIEST AND OBLIGE A CUSTOMER-HOWEVER SMALL AS PER THEIR BUSINESS POLICY.
Bipin Shah

Jul 26, 2017

Updated by Bipinmilap 26 July 17.
Ref: [1] The FD nos are 108224, 108229 and 108236.
[2] SRN11988113 and SRN12007360 unanswered.

This is to acknowledge that I received a call ring-just once-one ring long and was discontinued by the time I could come and lift the phone. The calling number was [protected] and at 5.17 PM on 26 July 17. This was very strange as the phone rang only for a single ring and before I could lift the phone it was disconnected. On the caller part he has a record of trying to contact me but never gave me a chance to pick up the phone. I then started calling the same number, till 5.37 pm from all my numbers that is [protected] / [protected]/[protected], repeatedly but the connection to above [protected] was not established. I could feel how the things are made helpless for me and the time is pulled on without due justice. Now the question is why they can not write a mail to me with the solution of reestablishing my valuation date as my FD commencing date or why they can not send me an sms asking me to call back on a number of their choice and -time of their choice on a day of their choice?
THE FACT IS SIMPLE. MY MONEY [13 LAKH] WAS WITH THEM SINCE 1ST MAY 2017 AND HENCE MY FD DATE OF COMMENCEMENT MUST BE 1ST MAY 2017 AND NOT 2nd may 2017 as they have wrongly given in my fds. THE FDS ARE FOR A TENURE OF 5 YEARS AND IT AMOUNTS TO 13 LAKH RELEASED A DAY EARLIER, WITHOUT LOSING ANY EARNINGS.
Hence valuation date of transfer must be corrected by Bajaj Finserv to resolve my complaint. WHY THEY WISH TO CONTACT ME ON PHONE AND WHAT DO THEY WISH TO CONVEY WHEN MY COMPLAINT SOLUTION IS AS ABOVE-TIME AND AGAIN TOLD TO THEM VERBALLY AS WELL AS -IN WRITING MODE SO MANY TIMES?
OTHER ISSUES OF NOT FOLLOWING UP THE SCHEDULED REPLY TIME FRAME GIVEN ON BAJAJ FINSERV SITE OF CUSTOMER CARE COMPLAINTS AND ESCALATIONS LIVE A DAUNTING MARK ON CUSTOMER AND IT IS UP TO BAJAJ TO FORTIFY THEIR SYSTEM. MAY BE CUSTOMER LIKE ME WILL NEVER WISH TO AGAIN PARTICIPATE IN ANY BUSINESS AGAIN IN FUTURE.
Bipin Shah

Jul 31, 2017

Updated by soumits12 Hi Bajaj Team

This gives me immense disappointment to write that, my refund has still not been processed below is the email for your refrence. I am not happy with the service, Being a loyal customer & having a good track record with long term relationship with Bajaj has been landed in MISTRUST. Kindly settle this ASAP to have long term relationship. Hope someone will sort this for me. Thanks

Jul 31, 2017

Updated by soumits12 Bajaj Team - Hope your team adhere to the commitment you give in writing to a customer, Still it has not been processed more than a week, see below mail from Bajaj. do not create mistrust

[protected]@bajajfinserv.in via 242.trans.etransmail.com
AttachmentsJul 25 (6 days ago)

to me
Dear Soumitra,
Thank you for writing to us at Bajaj Finserv.
As discussed with you on [protected], we are pleased to inform you that your service request regarding a refund of Rs.1999/- against 404SAL44186233 is currently under
Process. The amount will be refunded to your bank account registered with us using via online banking services within 3-4 working days.
Please find Statement Of Account (SOA) for your reference purpose.
For any further clarifications write to us at [protected]@bajajfinserv.in
Your feedback is important to us - Please click on the link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000YJ3c&csId=[protected]YNEii
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Bajaj Finserv.
Our Customer Service Call Centre toll free numbers have changed.
You can reach us on the following numbers, for which call charges are applicable:
For EMI Card queries call[protected]
For queries regarding all loans other than Durable Finance call[protected]
To receive your Experia user ID and password, type ‘Experia’ to [protected] from your registered mobile number or log in to your account on www.bajajfinserv.in. Explore our website for detailed information on: Loans, EMI related – balance, last payment, Statement of accounts, NOC and EMI Card.
[protected][protected][protected][protected]

Aug 05, 2017

Updated by soumits12 Hi Bajaj Team,

I am not sure whats wrong, every time Bajaj is not abiding as per commitments, I am not happy as the refund has not been processed & chasing for more than 10 days, Please escalate this to right management, So that customer should have trust on Bajaj

Jul 20, 2017

Updated by kaushiknag I tried to speak to Bajaj Finance customwr care but its all IVR and not giving any option to speak to the customer care executive whom I can ask about the problem. Pls heal me. Thanks.

Jul 20, 2017

Updated by kaushiknag I AM SURPRISED THAT BAJAJ FINANCE HAS DEDUCTED INR 115 FROM MY ACCOUNT IN THE NAME OF SOME UNKNOWN CHARGES AND THEY HAVE NOT CONTACTED ME YET. THIS IS VERY UNACCEPTABLE AND I REQUEST BAJAJ FINANCE TO LET ME KNOW ASAP WHY THIS MONEY HAS BEEN DEBITED FROM MY ACCOUNT BEYOND MY NOTICE.

Jul 20, 2017

Updated by kaushiknag No one from Bajaj Finance contacted me. There was a gentleman from consumer complaints.in whi contacted me regarding the issue and was asking my debut card no. I was uncomfortable to share my debit card number to him. So he adviced me to get in touch with Bajaj Finance customer care and then report him back on the issue. But the Bajaj Finance customer care is computerised IVR and no customer care executive that I could reach. So I still do not know why Bajaj Finance has taken this money from my bank account.

Jul 26, 2017

Updated by Dhrith It's already 4 days. No refund yet. Please talk sense when you response.

Jul 19, 2017

Updated by Anil2704 Bill has attached

Jul 22, 2017

Updated by Anil2704 thanks...and thanks to Consumer Complaints Team for reach my query to Concerned team.

Aug 30, 2017

Updated by Anil2704 I received messages again that your policy paper has dispatched and your policy is activate. Why it is send by your side, i already told you that please close it.