Bajaj Finserv Complaints & Reviews

I have applied for a loan with bajaj finance on 31st july 2017 for rs 700000. And received an confirmation that the same is sanctioned. And they have started calculating interest for the same effective from 3rd august 2017. However the above said amount has never been credited to my account till date 9th august 2017. The guys who collected my documents mr. Syed - syedkazimali. [protected]@bizsupportad.com mobile number [protected] and mr. Selvam - sales manager - a. [protected]@bajajfinserv.in who processed my loan are not reachable after this incident.

Tried to reach the customer care via[protected] which only take me thru their ivr system and no human interaction possible with that to state my complaint with them. Sent mails to customer care mail id [protected]@bajajfinserv.in highlighting the above. Quoted their response below from them:

Dear mr. Sriprakash,

Thank you for writing to us at bajaj finserv.

We wish to inform you that your loan has been processed as per the signed documents for your loan account number 403spl47547744.

Hence we can not process your request for the emi due date change.

In case of discrepancy, we request you to kindly send us a scan copy of your documents/ trail mail received from sales team for to verify and validate our records.

Once we have validated our system records, we shall revert to you.

Please find the attached a copy of the statement of account and repayment schedule.

For any further clarifications write to us at [protected]@bajajfinserv.in or you can contact us on[protected].

Bajaj finserv assures you its best service, always.

Yours sincerely,
Ramiz m.
Bajaj finserv.

I request any responsible person from bajaj finance to sort this issue. You can reach at [protected] or [protected]@ezvidya.com

Hi team,

I have applied for home loan balance transfer with bajaj finance and requested them for the interest rates. They have initially told the interest rate is 8.4%. After processing the loan they have told the percentage details with split up and added 0.6 5 processing charges and rs. 90, 000 as insurance charges. My current home loan rate of interest is 9% with lic.

Now, if i look at the interest rate it is crossing 9%. So, i feel like there is no point in taking the loan. But since i have also opted for topup loan, they have finally given at 10% and i have confirmed to process it. But, later i realized that top up loan interest rates are lesser in other banks like ex. Icici - 8.99%. So, i have requested them to cancel the process.

But, bajaj finance team is telling that check is ready and if they need to cancel the loan processing, i need to pay the cancellation charges of 1 % on my requested loan amount. Can you please help me to come out of this situation.

I am Pradip Ghosal and I have recently bought a bed with Bajaj finserv Emi scheme.( Loan no: 410SCE46912501.). today I have received an sms from VM-BAJAJF stating that they have assigned an insurance scheme against my name. Policy no: 410LSM47568625. I have never applied for such scheme and this needs to be discarded.
Contact : [protected], [protected]

Loan of 125000 was availed from Bajaj Finserv in May 2017 and I requested for a topup loan in Aug 2017.
I was told:
1. Bajaj Finserv Executive (Prem G) informed me the previous loan will be merged into top-up loan and new amount of loan will be 375000, including insurance of 5000. I have not received the insurance document also.
2. The processing fees paid earlier for 125000 will be reversed as now I am being charged processing fee for 375000.
Complaint -

I have been charged Annual Maintenance for 2 times instead of one loan. No refund for earlier processing fees is provided.

Credit Vidya fees (I do not know) has been charged during disbursal and this was not informed to me.

No response to the concerns raised through customer care email. Unable to reach them over telephone as Prem G is not picking my calls.

I have raised the concern on twitter and also have looped in grievance redressal team. However, I only get automated responses to my emails and no one is replying. I am unable to get to talk to someone through phone as customer care IVR does not recognise my mobile number or customer ID but I am receiving promotional calls from them on the same number and SMS also.

I had been negotiating a home loan with bajaj finserv under professional category in the month of may 2017 and they sent me a offer letter through whatsapp and took part documentation. Since it was a loan transfer for existing home loan there were some delays. With all this ecs is sent to my bank without disbursement drawal in july 2017 and now in august 2017. This is unfair / unprofessional treatment met by me from a renowned institution. Repeated complaints over email was of no avail to grievance / customer support etc. My complaint to rbi cell is also not getting enough attention. Would request seniors at bajaj to review resolute and do the needful delete the wrong ecs and do this as a fresh loan in august 2017. Banks are charging me ecs bounce charges and there is a harassment from back end team without realizing the issue.

Its being long that i am trying to change my bank details. Infact i have shared an email also stating do not send the ecs to axis bank as the account is closed due to my job shifting from delhi to kolkata. Inspite of several follow-up, every month they are making me a defaulter and it is affecting my ciebel score.

I had deposited the ecs form along with all the details to branch office @ kolkata but till date they have not updated my bank details and my emi got bounced this time also. Now after we went and verified the local office instructs us to go to saltlake and verify with collection manager. Now do u think we dont have any work that i or my husband will be moving from one corner to another just to verify my bank details.

No support from bajaj finserv.

Whenever i call the toll free number, it never connects to customer care people so that i can follow-up and see the progress, the same is never possible.

As if i have my mobile number registerd with bajaj fin serv len my mobile number is [protected] which is now not in use so boc of this i cant track any of my acc details so its my request to plz change my number with new one details which i need to be update...

User id: 19919279 loan no: #404dpf18005328, num to update is [protected].

Thanks & regards
V p punith
[protected]@gmail.com
[protected]

I am so dispointed in your behavior. My bajaj finance card number ending is 0983 without notice you have blocked and that is also i haven't used it properly at all only my phone emi was going... Which i have cleared everything to u this month was last emi cleared note it's all cleared...
Then also why did u blocked my card? With so sudden action i am not happy at all with your services u also...
Why should i take interest in your any thing which starts with bajaj...
Even for insurance twice u gave me problem...
Please i want you to see in to my matter and there is no customer care number with we can talk and solve my problem only that recording speaks which is not solving my problem...
Sadly your unhappy coustomer
Varsha bhalekar

I have been trying your customcare number from last 3 days to update my details regarding change of imei number of my mobile but no one is attending the call and even i tried to press 1 for call back but still no response such a poor service, felt like never to insure again in bajaj.
Now i need to claim my insurance but imei number should be updated to do that and to update i need call this customer care number which never ever responds.
What am i supposed to do now.

Call back on [protected]

Dear sir
I applying for oppo f3 mobile loan on 31.07.2017. U r staffs come to verifying my address and company. After verify he asked my current address. Because i put my permanent address in the application. Then i how to put my current address in the application. I cannot easy to contact with u r person. Please help me sir. I need a new mobile in this soon time. Because this is very useful for my job. Please contact to help me. This is my mobile no - [protected].

This is nageswararao and i had a consumer durable loan with bajaj finance and when there are 3 emis left i made a force closure payment for all remaining 3 emis and i thought my loan was closed and i felt happy but the strange and such a worst behavior with bajaj is even though i made my outstanding loan amount they deducted this month emi...

Tried calling many time to customer support number but no luck the # ivr process telling...

Hi, my name is subash kumar, customer id[protected]. I am exits bajaj finance customer. I had completed lone 4 loans
But i come know that my emi card was blocked with out any prior notice. I find out this while i try to apply for next loan.
I try to conduct customer care by call but got reply as my customer number and card number was wrong. Could you plz able to tell me what is reason was the card blocked. And what can i do for reactive my card again.

Thanks
Subash kumar
Customer id:[protected]

Hii i am srikar reddy. I bought panasonic 32 inches led tv from bajaj electronics with 2 years of extended warranty. I wanted to cancel my extended warranty as i accepted it unknowingly and later i found it does not suit and i already paid 2 emi's. Before paying my 1st emi i raised the complaint as a response the team told that they will contact me. Without contacting me they have made the complaint as resolved so i am raising the complaint for 2nd time. My loan ac number 4000cd40716928. You can contact me on [protected]. Please consider my request and cancel the extended warranty.

On the 28th july, 2017 i have observed that there was wrong debit of rs.117 from my icici bank account.
Following are transaction details.
1 28/07/2017 decs/tpcf bajaj finance/[protected] dr. 117.00

This is a spurious transaction and i would request your action on this to get my amount back to my account and also a legal action as this transaction appears a pilferage one as i see many customers have had the same complaints.

See links below.
https://www.complaintboard.in/complaints-reviews/bajaj-auto-finance-l27703.html
https://www.complaintboard.in/complaints-reviews/bajaj-auto-finance-l27703/page/...⇄

https://www.facebook.com/bajajfinserv/posts/[protected]

https://www.facebook.com/bajajfinserv/posts/[protected]

I took personal loan few month back my personal id no 404pht39345402.

I told the executive for 4 years tenure, but he made it 5 years,
They collected 6 check leafs, in that these 5900rs claim behalf off bajaj finsev

I tried to connect the customer care no:
[protected] many times they did not respond.
And i mailed many times no respond.
Unable to pay online also.
So please do not take any kind of loan.

Thanks
Jagadish bisalegowda
Jagadish. [protected]@gmail.com
[protected]

I got a salaried personal loan disbursed online on 5th of may 2016. At the time of applying loan, bajaj finserv said that there are no foreclosure charges. But 1-june-2016, i got an e-mail stating that they are imposing a penalty of 4% of outstanding principal amount + tax.
Now that i wanted to pre-close my loan, i sent an email to their customer care asking of waiving off this penalty as my loan was approved and disbursed before their foreclosure policy change, they are not willing to waive this penalty.
Instead they are claiming that foreclosure policy was started in feb-2016 which neither their marketing people nor customer care people nor email was mentioned about this at the time of applying loan.
I sent an email to [protected]@bajajfinserv.in explaining all these along with welcome letter and service guide which mentioned about no foreclosure charges when my loan was disbursed, they are not replying.

I am feeling like cheated from bajaj finserv company. Hope others take a note and avoid approaching these guys for loans.

Loan no: 404sol22490308

I have purchased l. G washing machine and emi card at heena vision sachin through my debit card on 01/03/2017, but i have not received a card or even any details from your end.
Secondly, trying a so-called customer care number where in there is no option to talk to any person who can resolve this.
I am giving the details above. Also attaching a screen shot showing the amount that has been debited. Hopefully you will respond at least.

Loan details: 4z9rcd[protected]
Name: rajneesh vinaykumar thakur
Mobile: [protected]/ [protected]

Dear sir i have bought apple iphone on 28/12/2014, in the name of dineshkumar. T, i had put extended warrenty in bajaj allinze folowing policy number: og[protected]. Policy period
28-dec-2015 to 27-dec-2017 now i had a display problem, kindly guide me to further.

Thanks®ards

T. Dineshkumar
[protected]

My account was debited with rs.99 in lieu of not using bajaj finserve emi card. Few years back, i have taken loan from bajaj finserve and the same were recovered in due course of time.

After successfully paying the loan amount, i am fined or not using the card again. I have already raised a complaint for reversing the amount transacted at my bank.

Deactivate the card, my account & any link related to my account immediately and repay the amount asap.

Thanks & regards,

Anil kishanrao pande,
Aurangabad (Ms)
Sbi aaaount. No. For repayment of rs.99/- back[protected]

Sir my gold emi card shows status as inactive please activate my card because i need to purchase a smartphone for my brother.
I could find any ways to activate my card so i came here. Please consider the issue seriously and activate it as soon as possible.
My details are given below:
Card no:[protected]
Card holder name:aneesh cs
Expiry date:11/26
Valid from:11/16