Bajaj Finserv Complaints & Reviews

Consumer complaint files complaint number 311442.

We have taken a vivo mobile phone from reliance digital on a loan through bajaj finserv, before also we have taken loan from this company and have been paying on time as it is auto debit, and also ensured that there is sufficient amount in the bank for the loan, in month of feb 2017 i took the phone and gave the required documents, the first debit of the loan amount was to take place in march, which did not, we were wondering as to why.in the month of april also the amount was not debited, i went to the reliance office and asked the executive as to why the amount was not debited, they said that they were having some problem with their server and could not check, asked me to go to another office, when i went to the other office they said that the bank was not authorizing as there was some problem with the bank asked me to pay for that current month and they will have the rest taken care where in from the following month the amount will be automatically debited. Hence i paid one instalment by cash to the collection guy
The following month i had applied for a personal loan of 4lakhs for family emergency, which was declined. I had been applying for the loan but it was not getting approved and it was for emergency, i had a doubt and checked my credit score, to my surprise and shock my credit scores has gone down to 650%, and in this same monthe also the amount was not debited. I went back to that office where in they asked me to go to the collection office, i went there and was told that its the issue with a certain code where in the bank was not approving the transaction and asked me to contact the bank.
When i asked them as to why i was not informed about this in the first month and now its been 4 months and because of the bajaj people not informing me my cerdit scores went low.
I was then informed by the collection guy to check with hsbc bank, which too me by shock, for i have not provided any documents or details of hsbc but provided a cancelled cheque of hdfc bank and the salary statement was also of hdfc, but these guys have updated the incorrect bank name.
Even after providing the physical copy of hdfc bank these people have updated the hsbc and for 4 months have been trying to charge me to the hsbc bank which was not approving.
I have contacted the bajaj finserve customer care via email stating that it is because of their lack of interest and carelessness and mistakes my credit scores went very low and i was not able to apply for a loan which i needed for a family emergency., i have asked them to clear my credit scoring and give me a compensation for this inconvenience caused, to which they replied that only if i pay the complete amount my credit scores will remain to be in negative.
No sense of responsibility or shame or acceptance of mistake/error from them.

I request a genuin justice to be granted unto me.

Following are the email conversation with the bajaj finserv customer care via email.

"
Dominic tony yu

Jun 22

To wecare
Sorry this is not satisfactory and will not help,
Cause of your error my credit scores have been effected and now you want me to pay the amount for the credit scores to be good and it will happen in due cores.

This is utter carelessness and bad or to say the worst customer service.

As mentioned i will be taking this further with the consumer forum.

Thanks for your not for good service. And we will not do any more business with bajag finserv and also put it on media.

On thu, jun 22, 2017 at 7:10 am, [protected]@bajajfinserv.in wrote:

Dear patricia,

Thank you for writing to us at bajaj finserv.

We tried to reach you on [protected], however no response, with reference to your mail, we regret for the inconvenience that has been caused to you.

We would like to bring to your notice that your loan account number 400cdd34636673 has accumulated payment return and overdue charges of rs.6, 738/-. Out of which there are bounce charges of rs. 747/- and the principal amount of rs. 5, 991/-.

We have attached the statement of account with details of charges for your reference. Kindly process a payment for the amount mentioned above as soon as possible. The amount can be paid in cash/cheque or dd drawn in favor of “bajaj finance limited”, payable at branch closest to you.

We would like to inform you that an online payment can be made only for the overdue emi. This facility is offered to customers who have net banking activated for their bank account.

In order to make an online payment you may follow the below mentioned steps -
Step 1: log on to www.bajajfinserv.in and click on the tab “pay emi online”.
Step 2: select your bank name from the drop down menu and enter your loan account number. The details of your overdue emis will be displayed.
Step 3: enter the amount for which you wish to make an online payment.
Step 4: you will be redirected to your bank's net banking site. Follow the regular net banking procedures to make your online payment.

Please note that on successful completion of the transaction, a transaction id will get generated for any future reference.

You can also make the payment against overdue amount by visiting at branch.

Our branch:

4th floor, 6-3-891 & 892,
The belvedere, rajbhavan road,
Near somajiguda circle,
Hyderabad - 500 082.

2nd floor,
[protected]a-2, sri sri house,
Revenuw board colony,
Gaddiannaram, dilsukhnagar,
Hyderabad - 500 060.

4th floor,
2-6/11-411, vijaya sai towers,
Opp. Bjp office,
Kukatpally,
Hyderabad - 500 072.

2nd floor,
208, # 12-13-97,
Mundra tara tycoon,
Tarnaka, hyderabad - 500 007

We would like to take this opportunity to inform you that timely payment of emi will ensure good credit history and improved cibil score. However emi updation against your loans in cibil occurs dated 25th of every month through auto updation process. Hence we kindly request you to please pay the overdue/missed emi before 25th of that month so that it will be updated positively.

As there are overdue against your above said loan, we cannot remove the day passed due in your cibil record.

Bajaj finserv assures you its best service, always.

Regards,

Grievance redressal team
Bajaj finserv.

We also have a dedicated customer service team which can be reached on[protected]Call charges apply).

For emi card queries call[protected].

—

Hello,

Why should i pay for the inconvenience that i have gone through by your company.

It was your company who has updated the wrong details cause of which my credit scores has been effected and i was not able to get the loan amount for medical emergencies that i needed.

You could not take the amount from my bank when the amount was there in the account for the incorrect updation of my bank details on your record.

There is nothing that you are doing to make up for my inconvenience caused.

What if something unforeseen would have happened to my family for which i needed the loan amount for the medical emergencies, would you have been able to take the responsibilities, no you would have not

If there is nothing that you can do, then i will proceed with the complain.

On tue, jun 20, 2017 at 11:56 am, [protected]@bajajfinserv.in wrote:
Dear patricia,

Thank you for writing to us at bajaj finserv.

We regret the inconvenience caused and appreciate your understanding and patience.

As discussed over the call on [protected].

With reference to your loan account number 400pmt36835456.

We wish to inform you that amount of rs.6, 738.00 (Installment amount :rs.5, 991.00 and late payment penalty :rs.747.00) is levied against the loan.

We request you to kindly pay at least installment amount :rs.5, 991.00, we will wave off your late payment penalty of rs.747.00.

Please refer the attached statement of account for your reference.

Till the date we have not receiving your installment amount, we will not be able to update your cibil.

Compensation:
As discussed with you, we are not able to provide you the compensation, as per the company policy.

For any further clarifications write to us at [protected]@bajajfinserv.in

Bajaj finserv assures you its best service, always.

Yours sincerely,
Grievance redressal team
Bajaj finserv ltd.

—

Hello,

I"m not sure if you have properly read my email or if you have understood what i meant.

I have not asked you the details or the break up of how much i emi i have paid or how much i have to pay.

I have informed that because of your carelessness my cibil scores have been effected where in you have updated the wrong bank on the account.in place of hdfc you"ll have updated it as hsbc and were not able to take the amount from my bank when there was more than enough amount in the account for the emi.

And because of your carelessness and my cibil scores going low and my loan not being approved which i needed for medical emergencies.

I want you"ll to fix my cibil scores and also a compensation for this inconvenience and carelessness that you guys have caused me.

Else i"m going to proceed with the complaint that i have registered in the consumer forum.

For your reference i"m sending my previous email again.

If you are not able to reach me on [protected] you have my other number which i have provided at time of taking this emi.

[protected]

Hello team.

I have take finance from you"ll for the vivo mobile phone in the month of feb 2017 on my wifes name and have give the hdfc cheque for the monthly emi to be deducted from.

Month of march there was no deduction and also in month of april, i went to the reliance stores and asked the bajaj finance executive who initially stated that there was an error from our end, that is the reason the bank has not approved the transaction. Then they said it is some ecs issue and error from executives end and will be rectified to pay the amount manually.
When i said that my credit scores must not be effected, they said that it will not effect and also that they will have the previous charges taken care off.

Now i have applied for some personal loan which has not got approved and when i checked my credit scores it has gone down drastically and the reason was due to the cheque bounce 3 times.

I went to the bajaj finserv office and found out that the bank to which the transaction request was being sent and was getting declined was hsbc.
This is utter and real foolishness, when i have given the hdfc cheque how come they have updated the bank name as hsbc and we were not ever informed about this.

It is because of you guy"s my loan is not approved, i needed the loan urgently for medical emergencies and was accusing the loan executive for delaying the loan as it was not getting approved.

I want this sougthed out, my credit scores rectified and also compensation for this more than inconvenience.

Also i will not be paying any penality. For i"m told that i have to pay late penality fees of 750.

I have filed the complaint in the consumer forum court and the complaint number is 311442.

I will take off my complaint if the above mentioned taken care off.

Customer name: patricia yu
Customer id : 10021319
Agreement number : 400cdd34636673accoutn number :[protected]
Sales executive code : f55996
Dealer code 14861
Sales executive name : sravan
Scheme code : 58213

On mon, jun 19, 2017 at 11:43 am, [protected]@bajajfinserv.in wrote:
Dear patricia,

Thank you for writing to us at bajaj finserv.

We tried to reach you on [protected] however getting no response.

With reference to your email, we wish to inform you that amount of rs.6, 738.00 (Installment rs:5, 991.00, late payment penalty :747.00) has been levied against the loan account number 400cdd34636673.

Please find attached statement of account for your reference.

We would like to inform you that an online payment can be made only for the overdue emi. This facility is offered to customers who have net banking activated for their bank account.

In order to make an online payment you may follow the below mentioned steps -
Step 1: log on to www.bajajfinserv.in and click on the tab “pay emi online”.
Step 2: select your bank name from the drop down menu and enter your loan account number. The details of your overdue emis will be displayed.
Step 3: enter the amount for which you wish to make an online payment.
Step 4: you will be redirected to your bank"s net banking site. Follow the regular net banking procedures to make your online payment.

Please note that on successful completion of the transaction, a transaction id will get generated for any future reference.

Hence request you to kindly pay the same as soon as possible so that we will be able to update your cibil.

For any further clarifications write to us at [protected]@bajajfinserv.in.

Assuring you of our best services always.

Yours sincerely,
Grievance redressal team
Bajaj finserv ltd.

—

Hello team.

I have take finance from you"ll for the vivo mobile phone in the month of feb 2017 on my wifes name and have give the hdfc cheque for the monthly emi to be deducted from.

Month of march there was no deduction and also in month of april, i went to the reliance stores and asked the bajaj finance executive who initially stated that there was an error from our end, that is the reason the bank has not approved the transaction. Then they said it is some ecs issue and error from executives end and will be rectified to pay the amount manually.
When i said that my credit scores must not be effected, they said that it will not effect and also that they will have the previous charges taken care off.

Now i have applied for some personal loan which has not got approved and when i checked my credit scores it has gone down drastically and the reason was due to the cheque bounce 3 times.

I went to the bajaj finserv office and found out that the bank to which the transaction request was being sent and was getting declined was hsbc.
This is utter and real foolishness, when i have given the hdfc cheque how come they have updated the bank name as hsbc and we were not ever informed about this.

It is because of you guy"s my loan is not approved, i needed the loan urgently for medical emergencies and was accusing the loan executive for delaying the loan as it was not getting approved.

I want this sougthed out, my credit scores rectified and also compensation for this more than inconvenience.

Also i will not be paying any penality. For i"m told that i have to pay late penality fees of 750.

I have filed the complaint in the consumer forum court and the complaint number is 311442.

I will take off my complaint if the above mentioned taken care off.

Customer name: patricia yu
Customer id : 10021319
Agreement number : 400cdd34636673accoutn number :[protected]
Sales executive code : f55996
Dealer code 14861
Sales executive name : sravan
Scheme code : 58213"

Ref. : loan no. 4000pl14246779

Dear sir,

I have taken this personal loan from bajaj finserv in the month of september 2015. At the time of loan application and thereafter, it was continuously maintained that there was zero pre-closure charges. It was this very fact upon which the consumer representative was behind me continuously and i finally relented. A loan amount of rs.602000 was pre-sanctioned out of which an amount of rs.18000/- was deducted as upfront interest. More over and additional interest of 599/- was also deducted. An amount of rs.10156/- and rs2185/- were deducted for insurance (Group life and group health) which were said to be mandatory for availing this loan. Finally an amount of rs.5, 70, 961 was disbursed with a tenure of 60 months with an emi of rs.15, 050/-. As it was deemed to be zero preclosure charges loan, i have made a part payment of 4, 30, 000 to the account. When i contacted the branch for pre-closing the loan, it was informed that pre-closure charges of 4% is applicable on the loan.

I have already mailed twice with reference to the above subject but the reply is a premeditated text stating bajaj finserv’s inability

Now that i would wish to state the following :

1. During the period of aug-sep 2015, there were various other financial institutions offering personal loans at an interest rate much lower to the one given by bajaj finserv.
2. An amount of rs. 31, 039 was already deducted by way of mandatory charges, mandatory insurance etc and hence the effective interest rate is around 19.76% already.
3. Given the fact that the pre-closure charges were zero and the loan can be pre-closed any-time were the facts that have pushed me to opt for this loan.
4. Charging pre-closure at 4% is contrary to the agreed terms.
5. More-over on verification of online records, there is found a loan agreement that has been suo-moto created by bajaj finserv which states various clauses and terms which were never conveyed nor agreed upon.
6. I have almost paid 21 installments with the 22nd due tomorrow.

Given the above facts, it is quite obvious that the said loan bore upon an exorbitant interest on it but still the zero preclosure was the only advantage. Given the above facts it is requested that bajaj finserv adhere to the initial agreement stating zero preclosure and close my account.

Hi, my name is syed hasan customer id:34783256. I am exits bajaj finance customer. I had completed 2 loans
But i come know that my emi card was blocked with out any prior notice. I find out this while i try to apply for next loan.
I try to conduct customer care by call but got replay as my customer number and card number was wrong. Could you plz able to tell me what is reason was the card blocked. And what can i do for reactive my card again.

Thanks
Madhusudan babu. T
Customer id:34783256

Daily 5 to 6 times i receive phone calls from bajaj finserv asking to take loan. I have blocked some of their numbers but they keep on calling from new new numbers. It is very irritating and disturbing me a lot. I am not interested in any loans as of now. So please stop calling me or i shall move to consumer court.

People will not take loan just because you call them. They will take loan when they need it and not because simply you are offering loan. So once again i am telling please stop calling my number for any of your loan offers or whatever. I am not going to tolerate your nuisance calls any more.

My mobile no is [protected].

Hello sir
I am megha purchased a haier fridge in pai international on 31st june for that we take a loan from you ac no is 4040cd44699811.
For this you have extended the warranty for 1year so we don't want extended warranty for this product and don't take any amt for extended warranty by 2aug my emi will start
By the amt of 1272 that's it so please don't make any extra charges please make quick response for this
For any quiets call this no [protected]

Hey guys, don't go with bajaj finserv any more. They really cheating the customers by putting unnecessary charges. Three years ago, i took a loan in bajaj finserv. Loan amount is around 463000 rs/-. But i paid more than 21000 rs/- as various loan charges. I got only around 442000 rs/- in my account. I paid huge amount as loan processing charges because they committed that nil part-payment and nil foreclosure charges for this loan. But now, they are telling the policy has revised to pay 4% fore-closure charges even for existing loan. I am really confused what the hell happening at bajaj finserv. How the policy change can affect existing loans for that we paid huge amount as loan processing charges.

This is the loan acct# 403spl02975859

They keep on deceiving the customers by providing wrong commitments. I have recently cancelled a loan in bajaj finance for providing wrong commitments.in order to cancel this loan, i struggled a lot and got tortured like anything even though i have exact proof about the wrong commitment provided by bajaj fin serve agent/credit manager. The cancelled loan acct# 403spl2477271. Really not sure, what can be done with above loan regarding the fore-closure charges. So i am planning to get the help from civil court by filing a petition against bajaj finance using all the proofs i have in my hand for all these loans.

So be careful while taking this loan, or else reach me out for any clarification in getting the loan from fraudulent bajaj finserv.
My contact email is [protected]@gmail.com

Hey guys, don't go with bajaj finserv any more. They really cheating the customers by putting unnecessary charges. Three years ago, i took a loan in bajaj finserv. Loan amount is around 463000 rs/-. But i paid more than 21000 rs/- as various loan charges. I got only around 442000 rs/- in my account. I paid huge amount as loan processing charges because they committed that nil partpayment and nil foreclosure charges for this loan. But now, they are telling the policy has revised to pay 4% fore-closure charges even for existing loan. I am really confused what the hell happening at bajaj finserv. How the policy change can affect existing loans for that we paid huge amount as loan processing charges.

This is the loan acct# 403spl02975859

They keep on deceiving the customers by providing wrong commitments. I have recently cancelled a loan in bajaj finance for providing wrong commitments.in order to cancel this loan, i struggled a lot and got tortured like anything even though i have exact proof about the wrong commitment provided by bajaj fin serve agent/credit manager. The cancelled loan acct# 403spl2477271. Really not sure, what can be done with above loan regarding the fore-closure charges. So i am planning to get the help from civil court by filing a petition against bajaj finance using all the proofs i have in my hand for all these loans.

So be careful while taking this loan, or else reach me out for any clarification in getting the loan from fraudulent bajaj finserv.
My contact email is [protected]@gmail.com

Dear team,

We have bought godrej modular kitchen from steel mart, mahagun mall, vaishali. Ghaziabad. Which was fiananced from bajaj finserv for rs. 2 lac. Due to technical reasons, the kitchen design has been changed and as a result the price for the kitchen has also changed from 2 lac to approx rs. 1.7 lac.

As this has happened in first week of loan application and loan was not disbursed that time. I had made a written request for the hold on loan disbursal till my further communication. I have also updated the same on their customer care number and they have assured me for the hold.

I came to shock on 3.07.3017 for deduction of rs. 17k from our account in lieu of loan which i haven't taken. I contacted bajaj finserv executive mr. Nikhil and mr. Gaurav. They assured me for the reversal and settlement of the same. But till date, my regular followups on the mail and phone, i have not got money back. Rather i have checked from their customer care, they are again going to deduct money in aug also.

Request you to kindly take the necessary action to get the my amount reversal along with the interest of the period for the agony i am going through since july.

Gagan.

I request bajaj finserve to stop the automated ivrs calls to my number +[protected] to offer personal or any kind of loan. This is irritating.
These calls come form different ivrs numbers everyday twice or thrice. My number of dnd registered which seems not working as i have been your customer once or twice and i started feeling sorry for that.

Hi,
I would like to request you please deactivate my emi card (My customer id is 4697307). I don't want this card which is unused for me. I already contacted in your customer portal but your ivrs is not cancelling it. I am fade up with your irritating daily 100 calls & forceful charges to my bank account.

My email id is [protected]@gmail.com

So please deactivate my emi card as soon as possible
Thanking you

Sir please, deactivate my bajaj finserv card, my id num is 5287986., i didn't use the card till now, and dont want to use it any more, the card was given saying free of cost, and they r charging annually..., i don't have any due pending amount that should be paid to the company. Do i sincerely request your good self to solve the problem.
Thanking you,
Kranthi kiran. R

Name:manoj kumar. B
Card no:[protected]
Card loan amt:35000
Card valid upto:oct-2016
Customer id:34520311
I have completed all my dues. My emi card had block due to cheque bounce.
I want to buy new product with that remaining amount. So i kindly request you to unblock my bajaj finance emi card. I hope you will definitely do that in short period of time.

I have taken a home loan from bajaj finance and in the initial quote they did not inform me that there is a requirement of a policy to be taken to cover the home loan. Only on the last stage they informed me that and charged me a huge amount of rs.2, 14, 000+ service tax. Bajaj finance and hdfc life have cheated me by charging a heavy premium of rs.2, 14, 000+15% tax on a term policy with 19 critical illness cover for 10 years. On further inquiry it was revealed that a commission of 1, 27, 000 is payable to bajaj over 10 years and customer is cheated. Please lodge a complaint on bajaj and hdfc life for malpractice and not following irda norms. I want my money refund. As per irda no insurance policy can charge an additional amount.in this case hdfc life has charged me additional amount of which commission would be payable to bajaj. Customer is being cheated. I want my money refund along with interest and mental harassment compensation.

Dear sir,
As per telephonice conversation mr avinash jain
Already online personal loan cancelled but pre emi and other charges paid by your bajaj account by online paid
Loan cancellation charges automatic deduction and balancing amt paid refund but do not till date refund amount received
So plz smoothly handal my loan case and resolve the problem loan cancellation mail already send mr avinash jain
Loan holder name. Guruprasad shetye my brother
I hops your positively reply mi

Thanks and regards
Avadhut shetye

At the time of loan sanction approved with zero foreclosure charges in 2015, now when trying to close in june 2017 they were charging at 4% on top of it 18% gst.
Charged me close to 20000 for foreclosure, dropped mail to wecare as well as visited branch personally their response is company changed policy and no waiver can be given for foreclosure charges.

Bajaj finance keeps calling me via ivr and disturbs me while i drive or when i am in a meeting or sleeping for personal loans. I have not subscribed to any such calls.
These are automated calls and nobody sits on the other side. Bajaj does not have the rights to use my number and program it on a loop so that i keep calls for their loans.
I am also not reach any of the official to remove my number. I don't know if this would help.

Thanks.
Sunil.

Hello,
I hold an emi card from bajaj finserv with limit of rs 150000/-. My experia id is 20199517. I had applied this card from a rural area. Now i shifted to an urban area and want to use it in urban area but my card is denied everywhere explaining that my card is rural card and can't be used in urban area.
I requested many times customer care of bajajfinserv regarding the same and asking them over and over again for a resolution to get an urban card.
Due to this reason my card is also not acceptable for online purchase.
Whenever i i get an answer from bajajfinserv is that your card is a rural card, and you can't use it online and in urban area.
I would like to suggest bajajfinserv, instead of giving only negative answers they should understand the thing we'd should be able to provide resolution instead of giving excuses.
Thanks
Zafar khan

Final notice=do you want to see me in defaulters list from 05082017 — foreclosure of loan account number 5770pl14355234
From: kanwarbhardwaj on fri, 28 jul 2017 10:16:54 add to address book
To: 2 recipients | see details
As it is a case of breach of agreement so i have given you my final choice & you have been given your final choice under the circumstances the installment due on 05.08.2017 will be bounced. I have informed to rbi & cibil both about your breach of agreement on your part and will fight the case on merits and as per records of communications with you. I will also stop all my bajaj dealings viz insurance (Three vehicles), consumer card health (Held by me and my family members) insurance etc for self family and will insist other my other relatives members to stop dealing with bajaj.
Kanwar bhardwaj
[protected]
[protected]

Hello,

Greetings ahead.

On 27th july, i went on to buy a mobile phone in cash worth rs. 17, 900.
The samsung dealer insisted me to go for interest free bajaj finance emi facility and asked for certain documents.
On providing the documents, an executive from bajaj office durgapur, west bengal named mr. Azhar ([protected]) called and welcomed me with his most abusive language like "tera naam kya hai, kinta paisa kamat hai", loan kyu lega "and that errant executive went on to ask how many people we have in our family, how much they earn, where i will go now, what i will do now etc.
One questioning him that why he is asking these type of errant questions, these were the answer i received :
1. He informed me that this is the way bajaj verifies their customer background.
2. These were the words used," tujhe agar loan chaiye to jo puch raha hu bata "
3." tere paas paisa hai phone lene k liye "
4." mai tera cibil score check kar raha hu " - really can cibil scored be checked by telephonic discussion???
5. Your address is not verified.
This whole process went on for two hours with repeated calls in the most unprofessional way, and when i started charging him back for this, he immediately intimated me that my application has been rejected because he is not satisfied with the telephonic conversation.
I really feel pity for the company as my whole family comes under the emi network of bajaj finserv, and i know how good their services are but the welcome greetings from the executive left me disturbed.
I hope some action will be taken on behalf of bajaj customer care.

With regards,
Suman das,
[protected]

I purchased a smartphone samsung j7 worth of 17900/- through bajaj finance. Now i find that another product naming "digital fone safe 400dfs45141021" is tagged to my loan account.
I mailed to the company to remove this product from my a/c. But they didn't pay any heed rather deducted the 1st installment of emi for this unwanted product. Iam astonished for such action of this reputed company.
Now, i request to you please raise the complain to this compay and resolve the matter so that i don't loose any money. Ishall remain grateful to you.
Thanking you,
Yours faithfully,
Suresh bedagam