Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I am a army office and use the bmtc service to travel between my army club and home. The complain is on bmtc bus - g9 lady conductor who behavior towards senior citizen is so rude and unacceptable. Last week 19 june 2019 as i was travelling in this bus even having my bus pass and senior citizen card (Which is optional as our army id is enough) this lady tore the senior citizen card of mine and threw outside the bus and asked me to buy the bus ticket even having the bus pass. I will be launching a formal complain with police for tearing the government id card but also lodging this complain againt the lady conductor of g9 bus of bmtc

I boarded bus that was travelling to banashankari around 9:30 pm at new horizon college bus stop and got down at bellandur central mall around 10 pm. Bus :v500k/14, depot 13, busno ka57f0121
Wallet contains my id cards. They are really important to me. It contains my institute idcard. I have my placements this year so it is very important to me. Also it has all my important cards

The bus didn't stop at airport trumpet stop i had to run in order to board the bus so that they can stop seeing me running atleast. The bus hardly had 10 people. And the conductor scolded me for stopping the bus. The entire way till yelhanka the bus didn't stop. If it did it was only for the weekends where people almost slipped while boarding as the driver started the bus immediately. The same with school kids. The conductor and driver were talking about racing and were talking g that guy shouldn't stop anywhere till yelhanka atleast.

There is very less transport fascility in this area and if bmtc behaves like this it's difficult for common man to travel. Driving is very rash aswell.

Below are details of route and bus.

Route no.298m

Bus reg. O. Ka 57 f0647

Date:28th june 2019
Friday

Time:3:13 pm

Dear sir/madam,

At the outset i thank you for providing us the public transport. My complaint is as follows :

A) i am physically challenged due to an unfate accident and i use stick for support while walking.

B) earlier in all the buses, in the first seat, "physically challenged" board was there. I dont find the board in the new buses. Request you to please implement the same without which we have to beg for seats as we cannot stand. Many ladies inspite of seeing a stick in our hand, they pretend as if they have not seen and few tell us to ask for seat behind.

B) i daily travel from sv metro station to hoodi. At this stop, there is always either mf1 or mf1a will be stranded for long time, due to which the buses coming from market, majestic or shivajinagar they stop the bus either behind or ahead of mf1 or mf1a and because of this we need to keep walking back and forth.in this exercise, many times i have missed the bus by the time i reach there.

C) because of the above reason. Most of the time, the buses stop in the middle of the road at the bus stop and driver will be shouting so rudely to board the bus.

D) bus fare from sv metro station to hoodi is rs.19/- and as we cannot give exactly rs.19/-, we give rs.20/- and it is taken for granted the one rupee. I understand that one rupee is not a big amount and really does not matter.
For one time or for day is fine, i travel everyday that means 25days in a month. Please see how this can be addressed.

Dear sir,
This is ashwini i travel from hosa road to majestic every day, today i. E on 26th june 2019, timing is at evening 4.15 p. M, i faced a problem with lady conductor since she said to give me a change for 100rs. I said i don't have u can give me in the majestic no problem so conductor is saying i cannot go and get a change if you want you only get and get it this is a word conductor said rashly. And conductor said get down now we don't have a change, if it is like that then i said better put a board that without change no body should get into it she is shouting and misbehaving with a citizen and acting rudely in a bus.
I informed her ok let's us go and talk to a person either in shanthinagar or majestic, conductor said ok and later she is saying why are you registering the complaint against us as a lady you have to understand and she behaved very very rudely and badly in the bus and conductor is throwing the ticket.
Requesting you to plz take a immediate action on that lady conductor and do the needful

On June 25 2019 at 2:27PM (KA 01 FA1840) I was traveling in the bus (BMTC) for a while and I had to get down as conductor forced me to.
First I showed my student bus pass to the conductor and the online application submitted by me at mybmtc website. Both of which was debited by conductor and when I told him that, I would complain on him and have Rs100 for the ticket he told there is no change and asked me to get down.
This happened with me twice, as I don't remember another bus no.

Bus route no.96 g at r c college bus stop at 5: 30 pm on 25.6.2019

I travel by bus daily, for the past 4 times when i got into this bus, conductor's behaviour was very weird, more than twice he will ask me to show my pass, i ignored it for the 1st time assuming that i might have mistake him, but consistently he is repeating the same, pointedly me, yesterday when i was about to get down the bus, he intentionally touched me and started talking nonsense to cover his behaviour. I strongly believe that bmtc is run for the passengers comfort but not for their discomfort like what i faced. Please take stringent action against bus conductor. Easy identity :the bus will be empty when it arrives at rc college bus stop at 5:30 pm

I and my sister got into kbs ka 57 f 1216 at 7:30 am today (26/06/2019). I paid rs.50 for the total of rs 43. The conductor asked for a change of rs.3 so that he could give rs10 as change which he didn't give inspite of me asking. He raised his voice and argues with me. Such irresponsible fraud conductors should be punished. I have lost my rs10 now. This is not the first time that it's happening. This has happened to many o[censored]s. Just because we are students it doesn't mean that they can cheat us. Every day thousands of our hard earned money is looted by such fraud bus conductors. Its just not about the rs.10 that i lost today but about the irresponsible conduct of such government servants.

Bus no ka57 f 2687 morning 6.45 am 276 bus route on 25.06.2019
Bus lady conductor looting the students inspite of repeated requests from the student showing her the new bus pass. The bus pass is issued from vidyaranyapura to majestic. The student boarded the bus from 1 st block. The student was harrassed to get down from the bus since he had to boarded the bus from chamundeshwari layout. He was forced to buy a ticket from 1 st block to majestic inspite of having the bus pass.

Ignorant lady conductor supported by the driver.

Sir, i applied for pass in 2018 and it is my 2nd year in pu. I don't know the bus conductor does not consider the pass they sometimes say pass is for degree, pass is not valid, route is not mentioned, year is not mentioned, it is expired. But i tell u i paid for two years but they didn't give any proof to me. Now conductors need proof for this... Can u tell the solution for this issue. I expect a quick response from u.

Driver was driving the bus so slow even a man can walk and pass by. People goes to office and had their timings but due to the driver everyone will be late to their work. Same thing happened with me i was late because of the driver and when i arrived at my stop the driver was busy chatting with conductor and did not open the door for me to get down. When i told him why are you not opening the door, he shouted at me and pulled his hand out to hit me from the driver's window. It is very shameful to being a government employee and having so much of duty for the passengers he was supposed to behave politely and not hit any passengers. I thought of complaining against him to the police but instead i am writing to you so that these kind of situations comes to your notice. Kindly look into the matter and take legal action against it. Bus no - ka57p3547.

From morning 5o clock I've been waiting in Adugodi police station to go to mayo hall. It's 5:55 now. Not even one bus has come. Same is happening for last one month.Before we use to get regular brigade road an Shivaji NAGEr buses nut now the service is really pethetic. It's been a hour . Still I have not even got one busses. Please someone look in to this issue...

I was travelling from kadubeesanhalli to bellandur on the outer ring road. The route no. Was 500d. Date: 24 june 2019, time: 8:45 pm
The bus conductor was abusive and took rs.10, but gave me ticket only for rs.5. He did not stop the bus, and i had to run and get down. I could have fallen down. I am attaching the ticket. Please punish this conductor and refund my money.

Thanks & regards,
Palash.

Dear sir/mam,

I am writing this complaint in the light of two events that has happened to me in past few days.

Today (24-june-2019) i took 507-a (Ka-53 f-074) bus from kammagondanahalli entrance to bel circle at 7.10 am. Since the bus was crowded i was standing near the front entrance and the conductor was on the other door entrance. Since he was not moving in my direction, i asked a fellow passenger to get a ticket for me to bel circle and gave rs 20 to pass to the conductor.

The conductor without even listening to the destination stop name, he gave a ticket for manyata tech park (Cost is rs 20).
I told called him and told i don't want ticket for manyata and instead i wanted for bel only. He became angry and told keep the ticket, i'll exchange it at bel stop.

After arriving at bel stop, he gave 10 rs and i gave him the ticket back which he gave by mistake for manyata. I asked him for the ticket to bel, then he started shouting that it was already because of my mistake that he gave manyata's ticket and he can't give me bel ticket since the previous ticket has become waste.

I told that i will complaint against you if you are doing like this. He told go ahead and do it.

Similar kind of event happened again when i was traveling in same bus from kammagondanahalli to jalahalli cross. The conductor took 10 rs and told that he will give the change later at the destination stop which i agreed to. After arriving at the jalahalli cross the conductor gave 10 rs and told to split between the fellow passenger. The other person also didn't have change so i asked the conductor to give the change as i saw him keeping 5 rs coins in his pocket to which he replied as i have other passengers also to take care of. I can't give you that money which was very rude.

Sir, i am living in bangalore for 16 years now and these kind of scenes are normal everyday in bmtc buses which is very unfortunate. We travel to our work place/ college in the morning looking at the bright day but these kind of events ruin our day. Plus, nobody likes to engage into a fight with conductor/anybody in early morning that to based on ticket fairs. The public transports are running to serve the public and not to make life more difficult for them.

I request you to consider this complaint as serious because even though it is a small issue and happens everyday, at the end of the day passenger gets cheated by these small issues only.

Thank you,
Bmtc traveller.

I travelled in bmtc bus on route 500a from bellandur to kr puram and got the ticket worth 40 rupees from the conductor. As i didn't have change i gave him rs 500 and he wrote 460 on back of the ticket. Several other passengers boarded while i was travelling, but still he didn't gave me the change. As i was in hurry and some other things also occupied my mind me too forgot to ask him for change. The ticket's image has been attached. Details of bus
Route no: 500a
Date: 21/06/19
Time: 20:45
Ticket no: 398 and 399
Bus no: ka57f3430
I had called to the depot 14 helpline number and he asked me to come to rt nagar depot which is like 30kms from where i stay. The whole cost of going up and down to the depot would be very high. So can this issue be resolved from here.

Greetings to the concern,

This is to bring to your kind notice that metro work is being undertaken in MG road. Taking this as a reason G9 buses are leaving the passengers at BVR circle and moving away as it is not there concern.There is alternate route for these buses to take i.e., parallel road to the road under work (towards trinity circle) which will take only about 2 mins. And this is not the only issue, the staff of these route are so careless and rude that they dont even follow certain schedule and passengers are at problem since G9 is the only transport from MG road (except for one G8 and G11 rarely)

Please look into the problem and notify the respective satff about the same.

Looking forward with assurance that the problem will be rectified.

Thanks in advance.

Dear sir,
Daily I travel from T C Palaya to Ramamurthy Nagar bridge. There is frequent buses in the morning. However, in the evening from 5:30 to 8:00 PM, the frequency of buses is very less.
May be one or two buses comes in between and it's services end by Kalkere or Anneiappa circle. It would be good, if there is buses atleaset 30 minutes frequency, since the share auto price is 40 rs and it is not affordable for all.
Requesting you to take action in it and ensure increased frequency of buses from Channasandra bridge to T C Palaya.
Regards,
A daily passenger in this route

I am staying in chandralayout, I have to go to belandur daily, so I need to catch 500k ac direct bus starts from Vijayanagar (have only ac bus we dont have non ac buses in this route), during school holidays time I use to get a proper bus at proper time, every 15 min gap, but now in the month of june there is no proper timing for bus, some times need to wait for 30 to 45 min, some times continuously 2 to 3 buses will come with gap of 2 min, it's a waste of resources, what is the use? And hardly from Vijayanagar to chandralayout 10 min and there is no traffic junctions also, then why no proper buses?.

now a days i will get a bus at 6.15am or 6.45am and 7.30am, but wen i check the google or bmtc bus schedule its every 15 min, please either update or make sure bus frequency proper as per schedule.

Please take a necessary action. We are paying double than non ac buses, really it irritates.

Bus number 252F which I board to travel to Peenya 2nd stage from okalipura bus stop which starts it's fare from majestic sometimes does not stop at okalipura bus stop even after noticing a person standing at the bus stop, they just travel by ignoring the people standing at the stop. Another issue is the frequency of the bus reporting at the stop is too less, can something be done to improvise it ?.

I work in night shift and when I log out time will be around 11:00 or 11:15pm exactly but when ever I get bus they ask extra money bus no Ka 57 F 2121, all employees are not get paid high, I take bmtc instead of can because to save some money but thug conductor loot there too, I know rules but quaction is even it's 11:10 pm why are you asking more money and always these guys give old tickets instead of new one which prints exact time of ticket it's like organized crime I hate this world...