The following letter was sent on 6th February 2009 to
Ms. Meera Rawat
Head Service Governance
Barclays Cards
Mumbai., with a cc to the CMD.
My card is also surrendered. Still I get 4-5 calls every day for recovery of amount that is not payable by me.
To,
Ms. Meera Rawat
Head Service Governance
Retail Banking and Cards (India)
Mumbai.
Subject: Surrender of Barclays Card no [protected]
Dear Madam,
I am surrendering my credit card mentioned above. The card cut into 4 pieces is enclosed. The company is showing an amount of Rs. 7746.22 (Rs. 6741.60 disputable amount + Interest & Charges) receivable from me, which is not acceptable to me. The complete case history is mentioned hereto. I hope that my case history will bring in some sense in your organsation.
I was issued the card in August 2008 after continuous follow-up from your side and at least 20 calls (I am not exaggerating). Each time different representatives from your company would call me and ask me when they should collect the documents. The said documents were kept ready for more than 6 months before some one actually turned up.
I started using the card some time in November / December 2008. After this I received an SMS from your side saying that my card statement was delivered at my residence. I called up your help line and told them that I have not received any statement. The Bank has not given me any proof that the said statement was actually delivered at my residence. I was given the details of the statement over telephone – total amount of Rs. 10134.60, which included some Rs. 6741.60 for Barclays priority circle. I launched an official complaint in which I mentioned that I had indeed confirmed to using this service, however this amount was never mentioned in any of the telephone conversations. Refer my mail dated 10th January 2009 (Annexure 1).
The reply to this mail was received on 21st January 2009 (Annx 2), in which the bank has refused to entertain my claim under the pretext that 21 days have passed after my confirmation. There is no mention about the amount what so ever.
I replied to this mail on 23rd January 2009 (Annexure 3) where in I requested if the copy of audio recording can be shared with me since I don’t think I ever agreed to the charge of Rs. 6742. I got a reply on 28th January 2009 (Annx 4). This is nothing but a replica of the mail sent to me on 21st January…. Once again no mention about the amount. I have responded on the same day with another request for the proof of my acceptance of the charge (Annx 5). To my utter dismay I have once again received a reply on the 3rd February 2009 (Annx 6), which is once again replica of the earlier two mails.
In the meanwhile, I paid the genuine amount of my spending (Rs. 3643) on the 10th of January when I myself called and took details from your customer care agent. After this I received at least 50 calls (I am not exaggerating) from your recovery agents for the amount. This is understandable – that’s the way a credit card company operates. However on the night between 12th January and 13th January 2009 I have received calls at 2.09 am, 2.52 am, 3.36 am, 4.14 am and 4.55 am from your recovery agents number [protected], which is simply not acceptable. I have launched a verbal protest with your agent Derick.
Then some time around 20th January 2009, I got an SMS from Barclays saying that “We at Barclays need to talk to you urgently, kindly call on [protected]. When I called the guy there was not aware why this SMS ever came to me.
Finally yesterday, I got a call in my office from some sales agent trying to sell me Medical Insurance. The girl actually asked if I could share with her my Cell no (after all these unwanted calls and SMS on the cell).
I do believe that this is a classic case for me to go to the consumer’s court. However I have decided to simply return the card and walk away. I hope that I do not receive any calls on the matter from your hounds.
Regards,
Amit Apte
cc: CMD Barclays Bank PLC
Aug 14, 2020
Complaint marked as Resolved
Barclays Bank — Repeated calls
I received a call at 12:13 pm from a person called "Priya" who represented that she was calling from Barclays Bank regarding a credit card offer. I politely informed her that i would not be interested, asked her not to call me again and cut the call. Surprisingly, i received a call from the same number again at 12:16 pm asking me if i was interested in Barclays Bank credit card. The person speaking was "Priya" again. When i informed her that she had called me a while back and that she should not be calling me again, she aske dme my name and hung the call without even apologizing.Thereafter, i called the number back (+[protected] and spoke to her. She was not even apologetic then. I asked her to transfer the call to her senior. I was transferred to a lady called "Kala". I asked her the details of the company she was calling from and i told her that i propose to file a complaint. She informed that she had joined only a few days back and dint know the company she was working for!!! She was quite rude and cut the call without even hearing me out.
Thereafter, i called 3-4 times and they kept cutting my call and after 2-3 calls they kept the phone off the receiver and i kept getting the busy message. I called after 10 mins and spoke to another lady and explained what happened. She informed me that they were calling on behalf of Barclays Bank and that the agent they worked for was "Shraya Enterprises".
I would like to lodge a complaint against Barclays Bank and the agent for having called me more than once in a span of 3 mins and being extremely rude. Also, the ladies who called me dint even know good English and requested me to speak in Kannada after having called me to speak about the credit card in English.