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Updated: Apr 9, 2024
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B.E.S.T. Undertaking reviews & complaints page 55

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S
shahnahar
from Mumbai, Maharashtra
Oct 2, 2014
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Address: Mumbai City, Maharashtra

Refer your ref no. DN/GS/24/202/201409/[protected]/2014 for disconnection notice for above mentioned consumer no. If you go to our record, last more than 20 years we cleared all our bill with in time. Regarding this bill we not received the bill then how we pay the bill. You are giving discount for payment made in 7 days of the bill date. As per our record we not get proper time to made payment to avail prompt payment discount. Kindly look in this matter Dabholkar
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    sunilk76
    from Mumbai, Maharashtra
    Sep 27, 2014
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra

    The bus no. 289 from kandivali station to Green hills in lokhandwala township has a very poor frequency. Against this, the frequency of bus no. 287 for thakur village and 300 for thakur complex is much better. People have to wait for so long in the queue and mostly in the evening, the queue is extending beyond the waiting area on the road. There is no point to complain to the best people there as they do not have any answers. Even if there are buses, conductors and drivers, the buses are not sent to ply. I don't understand this process that why should there be so difference in the frequency of buses between areas like thakur village and lokhandwala township. Can you please forward this complaint to the concerned persons so that some action could be taken!!
    Aug 13, 2020
    Complaint marked as Resolved 
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      C
      chimanlal c.sheth
      from Pune, Maharashtra
      Sep 26, 2014
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      Address: Mumbai City, Maharashtra

      cus. no.[protected]*1 Minaxi arunkumar sheth Dear Sir, we have recd last 3 month excess credit amount of as per last bill Rs. 36092/- credit balance, but we inform to you we have no any deposit to b.e.s.t payment, we request to you kindly check and clear this matter so we can paid our actual bill amount .
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        P
        pritamndada
        from Mumbai, Maharashtra
        Sep 24, 2014
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        Address: Mumbai City, Maharashtra

        the units consumed almost tripled in the month of Sept 2014 (190 kWh) from August 2014 (73 kWh). The maximum units ever consumed during the last year was132 kWh in the month of October 2013, when we had a fridge. Now there is no fridge with us and our lifestyle hasn't changed that drastically to triple the units consumed. we have no extra appliances than what we have in the last 6 months. then why this much variance in the bill? bill no:[protected]
        +1 photos
        the units consumed almost tripled in the month of oct 2014 (314kWh)
        from sep 2014 (109 kWh).
        something is wrong in taking reading pls check the meter again otherwise somebody theft our light my meter
        er No.

        consumer no[protected]*5
        C.A. No. 201001
        Invoice No.[protected]


        [Print]


        Name :


        THE EXE.ENGG.HSG.ELEC.DIV


        Billing Address :


        708, FLOOR-7, PLOT-4A, SANKALP SIDDHI CHS, SION TRANSIT CAMP ROAD, PRATIKSHA NAGAR, SION (E), MUMBAI-400022


        PS Address :


        708, FLOOR-7, PLOT-4A, SANKALP SIDDHI CHS, SION TRANSIT CAMP ROAD, PRATIKSHA NAGAR, SION (E), MUMBAI-400022


        Book Folio :


        784055


        Cycle :


        02


        Ward :


        FN


        Division :


        NORTH


        Tariff Category :


        LT I


        Service No :


        899041-X-X


        Installation No:


        2033256


        Sanctioned Load :


        2.250


        Security Deposit :


        150.00


        Consumer No.
        C.A. No.


        [protected]*5
        2010011


        Invoice No.


        [protected]


        Bill Month :


        Sep-2014


        Due By :


        07/10/2014


        Bill Amount Payable
        980.00


        After Due Date pay
        1000


        METER DETAILS


        Meter Number
        Tariff/Duty
        Previous Reading
        Current Reading
        MF
        Units Consumed
        P.F
        Load
        Contract Demand in KVA
        Billing Demand in KVA


        F025805
        LT I /A
        22365
        22474
        1.000
        109

        2.25


        /


        /


        /


        Your Bill Details


        Amount


        Fixed Charges


        75.00


        Energy Charges


        313.15


        TDLR Charges


        64.27


        Fuel Adjustment Charges


        14.98


        Electricity Duty


        70.11


        Maharashtra Tax


        16.35


        Power Factor Incentive/Penalty


        0.00


        Load Factor Incentive


        0.00


        Penalty for Exceeding Contract Demand


        0.00


        TOD Charges


        0.00


        Current month bill amount(A)


        553.86


        Late Payment Charges Account


        8.40


        Interest on Arrears


        0.00


        Advance Payment Discount


        0


        Prompt Payment Discount


        0.00


        ECS Discount


        0.00


        Total Adjustment Amount


        -1.61


        Net other charges(B)


        6.79


        Total current month charges(A+B)


        560.65


        Previous month bill amount


        428.74


        Total Payment made :


        Net Arrears(C)


        428.74


        Total Bill(A+B+C)


        989.39


        Total Bill Amount(Rounded)


        980.00


        This Electric Bill is issued for electricity used and may not be treated as proof for other purpose.


        Bill Period
        Date of Bill
        Last Payment received on


        06/08/2014 - 04/09/2014
        10/09/2014
        07/08/2014


        Previous bill
        Payment Received
        Current Bill


        428.74

        560.65


        Unpaid Claim No.
        Claim Amount


        -
        -


        Adjustment Details
        Amount


        007
        0.04


        047
        1.65


        Past Consumption


        Meter No.
        I
        II
        III
        IV
        V
        AVERAGE


        F025805
        90
        61
        29
        21
        47


        Complaints regarding interruption of power supply. I.V.R.S. Based Call Center Phone no. 22843939


        For Office Use Only


        BEST UNDERTAKING


        Div

        Ward

        Cyc

        AccNo.

        BillDt

        DueDt

        Bill Amount


        NORTH


        FN


        02


        [protected]*5


        10/09/2014


        07/10/2014


        980.00


        Crossed cheque/D.D. should be in favour of BEST consumer no.


        [Print]


        Name :


        THE
        EXE.ENGG.HSG.ELEC.DIV


        Billing Address :


        708, FLOOR-7, PLOT-4A, SANKALP
        SIDDHI CHS, SION TRANSIT CAMP
        ROAD, PRATIKSHA NAGAR, SION (E), MUMBAI-400022


        PS Address :


        708, FLOOR-7, PLOT-4A, SANKALP SIDDHI CHS, SION TRANSIT CAMP ROAD, PRATIKSHA
        NAGAR, SION (E), MUMBAI-400022


        Book Folio :


        784055


        Cycle :


        02


        Ward :


        FN


        Division :


        NORTH


        Tariff Category :


        LT I


        Service No :


        899041-X-X


        Installation No:


        2033256


        Sanctioned Load :


        2.250


        Security Deposit :


        150.00


        Consumer No.
        C.A.
        No.


        [protected]*5
        2010011


        Invoice No.


        [protected]


        Bill Month :


        Oct-2014


        Due By :


        03/11/2014


        Bill Amount Payable
        3150.00


        After Due Date pay
        3207


        METER
        DETAILS


        Meter Number


        Tariff/Duty


        Previous Reading


        Current Reading


        MF


        Units Consumed


        P.F


        Load


        Contract Demand in
        KVA


        Billing Demand in
        KVA


        F025805


        LT I /A


        22474


        22815


        1.000


        341


        2.25


        /


        /


        /


        Your Bill
        Details


        Amount


        Fixed Charges


        75.00


        Energy Charges


        1642.50


        TDLR Charges


        320.04


        Fuel Adjustment Charges


        171.80


        Electricity Duty


        331.40


        Maharashtra Tax


        51.15


        Power Factor Incentive/Penalty


        0.00


        Load Factor Incentive


        0.00


        Penalty for Exceeding Contract Demand


        0.00


        TOD Charges


        0.00


        Current month bill amount(A)


        2591.89


        Late Payment Charges Account


        10.86


        Interest on Arrears


        0.00


        Advance Payment Discount


        0


        Prompt Payment Discount


        0.00


        ECS Discount


        0.00


        Total Adjustment Amount


        0.00


        Net other charges(B)


        10.86


        Total current month charges(A+B)


        2602.75


        Previous month bill amount


        989.39


        Total Payment made :


        437.00


        Net Arrears(C)


        552.39


        Total Bill(A+B+C)


        3155.14


        Total Bill Amount(Rounded)


        3150.00


        This
        Electric Bill is issued for electricity used and may not be treated as
        proof for other purpose.


        Bill Period Date of Bill Last Payment received on


        04/09/2014 -
        01/10/2014 10/10/2014 10/09/2014


        Previous bill


        Payment Received


        Current Bill


        989.39


        437.00


        2602.75


        Unpaid Claim No.


        Claim Amount


        -


        -


        Adjustment
        Details


        Amount


        -


        -


        Past Consumption


        Meter No.


        I


        II


        III


        IV


        V


        AVERAGE


        F025805


        109


        90


        61


        29


        21


        Complaints
        regarding interruption of power supply. I.V.R.S. Based Call Center
        Phone no. 22843939


        For Office Use Only


        BEST UNDERTAKING


        Div


        Ward


        Cyc


        AccNo.


        BillDt


        DueDt


        Bill Amount


        NORTH


        FN


        02


        [protected]*5


        10/10/2014


        03/11/2014


        3150.00


        Crossed cheque/D.D. should be in favour of BEST consumer
        no.
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          M
          mjaybharat
          from Bengaluru, Karnataka
          Sep 22, 2014
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra

          Hi, During the peak hour for past 4 weeks we see that the buses between 11:00 a.m to 1:00 p.m are cancelled without notice. Due to this commuter waiting for this bus has to stand 1-2 hrs in the bus stop in anticipation of bus arrival. On inquiry with the conductor it was found that no buses are available at the Deonar depot. As per the schedule provided for E60 we expect bus in every 20 min but don't see the same being implemented. Can this be taken to appropriate authority so that needful can be done. Thanks in Advance, Regards, Jay.
          Aug 14, 2020
          Complaint marked as Resolved 
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            J
            jitendra botadra
            from Mumbai, Maharashtra
            Sep 14, 2014
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra

            best bus driver hit me from back side, rout no.296, near my house rajvaibhav krupa, mahavir nagar, kandivali, w-on 2/7/14, at 8.50pm, bus no.MH 01 LA 5714, DRIVER NAME PRAKASH ANNA JADAV, NO. 96008, while i was standing on my activa scooter.he hit me from back side which resulted in tearing my left knee ligaments. i am on bed rest since 2/7/14 still today. now i want be able to travel ny train & he maked me handicapped.i have lost lot of business & i dont know about my futures. pls help
            Aug 14, 2020
            Complaint marked as Resolved 
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              J
              jasbir singh matta
              from Mumbai, Maharashtra
              Sep 4, 2014
              Resolved
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              Resolved

              Address: Satara, Maharashtra

              Sir / Madam, My Consumer No is[protected] Name Jasbir Singh Kartar Singh Matta Address Mentioned on Electricity Bill Flat No 412, 4th floor, Rehab Building, JK Basin Marg, Punjabi Colony, Sion koliwada Mumbai - 400 037 You are requested to Rectify the said Address to Flat No 412, 5th floor, Om Shiv Shakti (G.T.B Nagar) SRA Co-opeartive Housing Society Ltd, Guru Tegh Bahadur Nagar, Punjabi Colony, JK Basin Marg, Sion koliwada Mumbai - 400 037 Enclosed Allotment Letter from the Society ( Administrato)r
              +2 photos
              Aug 14, 2020
              Complaint marked as Resolved 
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                B
                bmahen
                from Mumbai, Maharashtra
                Aug 21, 2014
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                Address: Mumbai City, Maharashtra

                We observe a gross discrepancy as our energy bill is excessive for Last three months. Our Bill amount is exorbitantly very high. This is In spite of reduced usage and can also be verified from previous records for year of the same month. While checking also it is noticed amusingly some neighbors have ZERO or reduced bill when the use is uninterrupted and regular..! Kindly sent us your representative and check our meter and take the necessary action/s etc. at your earliest and by reversal of charges before due date. Our consumer no.[protected]*3 N/GN/03 A M Barde
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                  J
                  JPG14
                  from Ahmedabad, Gujarat
                  Aug 18, 2014
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  My complaint is fairly simple... The AS 461 bus operators, starters and persons involved with this transportation route are all care -less. None of them care about passengers, about their travel or anything.

                  CAse 1 - Monday 11th August 2014. I was waiting for the bus since 8.05 pm at the Borivali Bus Station (West) bust stop near the BMC hospital... I watched six AS 461 buses turn into the lane towards Gorai Depot, but not one returned. I waited at the bus stop until 9.05 pm.
                  I called the BEST traffice control dept.[protected] at around 8.45 pm and the concerned person there didn't even know where the bus started from. I complained about no bus being there, to which he responds rudely saying i will find out. He NEVER called. I called him back 15 mins after waiting for his call and the bus at 9.05pm, During this call he screamed at me calling me a LIAR! Saying that 2 buses have left the Gorai Depot. whereas not even one reached the bus stop. THIS IS LOGICALLY NOT POSSIBLE!!

                  Case 2 - Monday 18th August 2014 I had been waiting for 45 mins for a bus... Since 9 am at the Nirmal Lifestyle Bus Stop.. NO BUS! When the bus Arrives... it has no seats.. With atleast 30 people in standing.. WHY??? what is the purpose of such a bus???


                  My only request is - START THE BUSES ON TIME!!
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    A
                    Amrit Devichand Sanghvi
                    from Mumbai, Maharashtra
                    Aug 4, 2014
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                    Address: Mumbai City, Maharashtra

                    Amritlal devichand sanghvi
                    My customer no.[protected]*8 & meter no. is D926808 for the period 18-6-14 to 18-7-14 bill amt is Rs.5090/- This is quick more because our used is not this much since we are using. please look into the matter.
                    Tel : 23810091
                    Email : [protected]@sanghviimpex.com
                    Amritlal devichand sanghvi
                    My customer no.[protected]*4 & meter no. is M101344 for the period 18-6-14 to 18-7-14 bill amt is Rs.5730/- This is quick more because our used is not this much since we are using. please look into the matter.
                    Tel : 23810091/[protected]
                    Email : [protected]@sanghviimpex.com
                    My consumer no is 742*096*001*9. I am getting high bills from the month of January and i have paid them regularly. I change my meter as well but got the shock of life when i saw that the bill for the month of Sept is 7990/-. There are bare minimum electrical appliances that are being used. NO A/C, Fridge or cooler but still this high. I humbly request to kindly look into the matter at the earliest & resolve it.

                    Thanks
                    Parvez Khan
                    Email id: [protected]@hotmail.com
                    Contact - [protected]

                    start new service from borivali to andheri via new link road

                    start new bus from borivali to andheri via new road i.e. borivali - don bosco - mahavir nagar -janata colony - bangur nagar - laxmi industrial -andheri station
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                      S
                      Shraddha Natuskar
                      from Ahmedabad, Gujarat
                      Jul 30, 2014
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                      Address: Mumbai City, Maharashtra

                      Today morning, date 30 July 2014 around 10.10 am, i tried to catch BEST bus (bus no. 201, MH01 AP0238) from jogeshwari station to my office. Even the bus was being quite empty and i was the only one to board the bus the conductor and driver too didn't wait for me to get into the bus and driver drove the bus in full speed because of that i collapsed badly on bus door and saved myself from falling on ground. I complained to bus conductor immedietely about this but he started arguing with me so i making complain about them here. they are becoming so rude and irresponsible...
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                        B
                        blackyraj
                        from Mumbai, Maharashtra
                        Jul 18, 2014
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        Its my second complaint to you for changing the meter, my meter is giving me a bill of rs.600. Which is huge for me because i have some appliances in my home and i stay alone . Previous moths i geted a bill of rs.420 . And this month rs.600 . A huge diffrence . Its my second complaint . No one came to change or repair the meter till date .
                        I have
                        1. Tubelight= 1
                        2. Fan= 1
                        3. Computer = 1
                        4. Induction = 1 ( not working )

                        So please change the meter otherwise i am not going to pay the bill untill you change the meter and lodge a complaint againts you in consumer court.

                        Thank you.
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          preshit01
                          from Mumbai, Maharashtra
                          Jul 17, 2014
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                          Address: Mumbai City, Maharashtra

                          We are travelled from malad to malvani village by 272 bus. But in the malad station for 272 bus stop there is no bus stop. So people who are coming late, they make the second que. This is very troubling for the people who are in the first que. Because the people in the second que will move ahead. So please take action & make the bus stand to avoid this.
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                            ajayso
                            from Mumbai, Maharashtra
                            Jul 16, 2014
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            I;m hard working person pay my bills on time. I have been noticing for past 3 months my electricity bills have trembled. • May – 9100 • June 14100 • July 23300 I don’t have any new electric appliance in my house. My usage is reduced in the month July onwards. I still see my bills trembled. I would appreciate if this matter be looked into immediately. My Address is Ajay Solanki A/104C Simla House Nepeansea Road Mumbai -6 INDIA Grahak No:[protected]*8
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              sarasamma
                              from Mumbai, Maharashtra
                              Jul 16, 2014
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              Last three months our Bill amount is very higher. Instead of previous year of the same month and more than double.
                              Kindly sent us your representative and check our meter and take the necessary action at your earliest.

                              Our meter no. F094483 LT II a/B and Cons. No.[protected]*7
                              +1 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                J
                                John Paulraj
                                Jul 3, 2014
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                                Address: Mumbai City, Maharashtra

                                Dear sir / Madam, Which we are receiving light bill mentioned address is wrong. So Kindly change my address. Old address :- J selvaraj Nadar, G FL RM E85 2/4, saibaba nagar, 90 feet road, mumbai 400017. New address which we recieving is :- J selvaraj Nadar, E 85 2/4, floor grd, block 9, transit camp, mahatma gandi road, jeet nagar, dharavi, mumbai 400017. Thanks, John Paulraj [protected]
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                                  N
                                  Nilima Desai
                                  from Mumbai, Maharashtra
                                  Jun 10, 2014
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra

                                  Bus timings of Bus no.226, 461 and 309 are very late in the morning from 8.30 to 9.30, since 1st June none of these bus came between 8.45 a.m.to 9.15 a.m at gorai bus depot.We request you to arrange for more west buses at least on pick hours (office timings) so that we will reach office in time.In the evening timing between 5.45p.m. to 6.15 p.m. also only one bus comes at pathanwadi stop, Please arrange for more buses from Dindoshi Depot in the evening because long route buses take more time to reach W.E.Highway
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    A
                                    agarwal_rakesh81
                                    from Pune, Maharashtra
                                    May 13, 2014
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                                    Address: Mumbai City, Maharashtra

                                    1) This bus irregular in evening time from L&T, have to wait for hrs to get this bus. 2) This bus charges are like Rs. 61, Rs. 71, Rs.81, having this odd amount always create coins issue, why not BEST change it to 60, 70, 80 respectively like what NMMT does 3) This bus doesn't stop at Gandhinagar Junction its very important stop as it connects JVLR to LBS road also to Kanjurmarg station
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                                      C
                                      Cyrus R. Bharucha
                                      from Mumbai, Maharashtra
                                      Feb 10, 2014
                                      Resolved
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                                      Resolved

                                      I have been regularly paying my electricity bill thro' the net (internet banking), but since the past 3 months, my registration thro the ICICI Bank gets rejected just before the bill is due for presentation. I keep re-registering but the status suddenly changes to Invalid as the presentation date nears. The enquiry with the Bank states that I check with the billing authorities as the problem is with the presentation. Kindly let me know where what is going wrong. My details are as follows. Name: Cyrus R. Bharucha Address: 4/6, Mehta Building, Khan Estate, Station Rd., Mahim (W), Mumbai 400 016. Consumer no.:[protected]*6 Meter no.: J097615
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        Anil Thakar
                                        from Mumbai, Maharashtra
                                        Feb 7, 2014
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra

                                        Before 4 days I have renewed my BEST Pass online. My Customer ID is[protected] and Card ID is [protected]. I Got online receipt also and it is clearly mentioned on receipt that it can be updated with conductor on Bus. Today I board on bus No.MH 01 LA 6600(rout No.310 Doubble Deccre) as per my rout, conductor said that your pass is expired and it cannot be updated in the machine with him. I have also showed receipt what I have got online but he has refused to accept the receipt and told me that you have to go to depot for the same. But today you have to buy a ticket. In spite of making advance payment of bus pass I have spent for ticket. Name if BEST but experience is worst. If we have to go for depot, what is the meaning of online renewal?
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
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