B.E.S.T. Undertaking Complaints & Reviews

Few months back bus route nos. 336 and 337 were cancelled !!! I was shocked...These routes were very efficient...and these 2 routes were one of the oldest routes ( more than 30 years !!!).
I stay in Hiranandanai, Powai and the only bust to go to Ghatkopar is 392 ( which has an erratic frequency ). And this bus goes inside the Hiranandani complex hance the persons that want to go to Ghatkopar from Panchkutir and Hiranandani stops (...

As per the rudeness of Bus drivers we are facing more and more problem. How come normal man goes through this?

Bus No. MH 01 L 8109 Ticket No.[protected] timing 10 am Bus route is from Agarkar Chowk (Andheri east ) to Bamandayapada accident occurred in Borosil Bus stop

This is today case Bus driver not stopping bus on bus stop and talking rudely with customer a old lady trying to stop the bus in bus stop but...

Respected Sir,

I, Mrs. Prachi Pradeep Revandkar always catch a bus from Bombay Central with my two daughters who are 6 years and 3&1/2 years old. Whenever I entering in the bus by back door with my daughters, some passengers are in hurry and they do not want to wait till my daughters enter the bus and they are telling me to go in the bus by front door only with my small daughters.

Once I caught the Bus...

Hello,
I travel from Chembur to Mahim by 376 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hr or sometimes more for this bus.
Many a times 4 buses comes in 5 minutes gap and then for 2 hrs no bus.
The drivers sometimes didnt even stop the buses at bus stops though not their fault coz no1 can enter the jam packed buses.
I agree nowadays...

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 203, (Vehicle number - MH-01-LA-5345) starting from Juhu beach didnt halt at the Natraj market stop at Malad west even though there were almost 10-12 passengers waiting for the bus including me.
(24-December-2008 at 8.52pm) I also waved out my hand & the bus just sped away. I caught the same BUS at the signal and...

Sir,
On Goregaon-Mulund Link road (i.e. Aarey Milk Colony road), the bus frequency is very less. Only 3 bus ply on these route (460, 398 & 489) with an average time interval of 10-15 mins. During peak time, it is simply not possible to board these buses on said road due to heavy crowd in bus. However, during off peak period (say early morning or afternoon time) when buses are quite empty, most of these buses dont halt at bus stops...

Hi,

AS B.E.S.T. is aware of the traffic from andheri station to Mulund, there are some buses which start from Andheri Station, Marol Depot.

But there is no bus starting from Seepz to Mulund in evening atleast.

Seepz has large number of travellers who travel daily to Mulund, thane.If the bus is started from seepz then it would mean lot of c rowd being diverted to those buses and hence crowd will...

Hello,

This complaint is about the driver who intentionally hit my car on Sunday 9th November at 11:30pm. This incident happened at the entrance of Renaissance Hotel, Powai.
I was on my way to the hotel and I also had my indicator on showing the driver that I'm about to take a 'RIGHT' turn. I rightly took a right turn and reached the other side of the road and suddenly I feel something hit my car from...

The BEST no MH 01 LA 5408 driving on Khar SV road near beauty center on 6th nov '08 at 3 pm desided to crash into my brand new i10 car. He claims tht he was only driving straight when there was no space at all and he was over taking from my left side and cutting in. He drove right in and broke my left side mirror. I wish something could be done against such rash driving. They sould be suspended or atleast a pay cut so that they are taught...

I am a resident of Kalanagar, Bandra(E) & the change in time-table of BEST Bus Route No.2Ltd from Marol Depot-Electric House to Marol Depot-Byculla Station & Electric House-Mahim Bus Station is causing a lot of inconvenience to many people staying at Bandra(E).
As time-table changed, we have to catch other buses going near Colaba and they are already very much crowded, their frequency is low & they take much time to reach....

From kandivali to bangurnagar there are only 3 buses running 210, 707, 205. i want to suggest them that there is no proper frequancy is maintaining by them. every 3 out of 5 occations this buses comes same time then there will be a half hour break.also their drivers & conductors are very careless specially 707 long route buses, they always skip to stop some of the small stop. I faced lots of trouble with best buses. some time i also argued...

I travel daily from Gokuldham medical centre stop to Veetbhati stop daily since last 2 years every morning the ticket for the same is Rs. 4 today morning the conductor No. 38573 in the Bus 347, (MH-01 LA 6184) gave me the Rs. 5/- ticket. When I asked him the reason for the same he was exceptinally rude and did not listen to anything i had to say. He almost shouted on the top of his voice which was embarasing for me. I always pay the right...

BEST is operating two different routes for Thakur Complex Kandivali East. Route No.300 operating from Kandivali Station and Route No.400 operating from Borivali Station. Now problem is that on Both route service is not regular particularly on route no.400 where generally Bus is coming after 20 to 30 minutes. Where on route no.300 bus is coming frequently but not regular in evening time so many times it is happening that passenger are standing...

As per the BEST rules only Handicap, Senior Citizen, & Pregnanent Lady can Board from front Door (Except Starting Point). But in reality People other than this Particularly BEST Staff, Police Personel and Pass Holder who are not authorise to board from front door than also Best driver allowed them. Even after repetedly complaining to General Manager BEST no action taken...

Hello,

I stay in RCF Colony (Bhandup East). There is a bus #445 which first/last stop is RCF Colony till recently. Last week, the last stop of the bus was changed to one-stop after our RCF Colny (ie. Sri Krishna Society) as the people from that stop (Society)doesnt get a place to sit during peak hours (as the bus gets filled in RCF itself).

20 years back in Bhandup (East) when RCF quarters was constructed,...

Dear Sir,

My office has rcently shifted to Kanjur Marg and i stay at evershine ngr - malad(W). There is only one bus which goes to kanjur marg and that is bus no 459.

I have to take this bus everyday on both ways i.e.morning while going to office and evening while coming back. To my surprise the only bus i.e. 459 which goes to kanjur marg does not even have a good frequency. As a result this bus is always crowded,...

I recently moved to a flat in Kopar Khairane, specifically keeping in mind the new AC buses started by BEST on the Vashi-BKC route. I even took a quarterly(3 months) pass to travel in these buses.However, since the last week, all the AC buses(505) have been terminated.

No explanation or reason has ever been given. This has caused inconvenience to scores of daily commuters.This is really taking the commuters for a ride....

This is to highlight the rude behaviour displayed by conductor (ID no. 83621) on 28th Jan 2008, in bus no MH 9393 going to Worli Aagar.

As i boarded the bus, the conductor mentioned to take the ticket. My hands were full with luggage & i moved forward to occupy a seat. The bus was not crowded, in fact there were no standing passengers, however to show his tantrum the conductor did not come ahead to give my ticket. I went...