B.E.S.T. Undertaking Complaints & Reviews

this is with the refrence of route no 337 i am agree with few changes made by uttamkhobrade sir in route no 337 now u can see this route in plying in govandi to mankhurd coz there were lots of demand for the same route, othere hand area like hiranandani has an ulternet route to cath diffrent buses.

i agree with u but u have do better way to solve the problem of the passangers.
I HAVE ALSO OBJECTION FOR CANCEELED THE BUS ROUTE NO.488 FROM BORIVLI STATION(W) IT IS DIFFICULT FOR PUBLIC WHO ARE IS GOING TO GHATKOPAR, NO BUS FOR THEM BORIVLI STATION(WEST), KINDLY RESTART THE BUS IMMEDIATELY OR OTHER SOLUTION
THANKS IN ADVANCE,
REGARDS,
BHUPENDRA SAMPAT

I was regular traveller of 488 bus from ghatkoar to malad near saraf college...but after the bus was cancelled, there was no option for me but to board rickshaw from dindoshi bus depot as the bus route was changed and last stop was made to dindhosi, which cost me 25rs in rickshaw, please look in to matter and try to bring in solution, or start a bus from dindoshi to malad station via saraf college, sarvoday
Regards,
Rushabh chitalia

From,
Mehjabeen M. Chougle
8/20 LIG Colony,
Vinoba Bhave Nagar
Kurla (W), Mumbai 400 070

January 14, 2009

The Officer
BEST Depot
Kurla Station
Mumbai

Sub: Misbehavior done by BEST Conductor
Ref: MH-01-L-8306 (Bus Route No. 37) on January 13, 2009

Respected Sir,

I work for the US Consulate at Breach Candy and have been traveling by BEST Bus No. 37 for the past many years. On 13-Jan-09 I board from Kurla Market MH-01-L-8306 bus No. 37 which starts from Kurla Station at about 07:09 hrs. The bus fare is Rs. 14.00. I give two Rs. 10 note to the conductor on duty. He returns back one Rs.10 note saying give me change. I tell him that I have no change of Rs. 4 and that he can give me the change as and when he gets change, I also tell him that I have to get down at Parsi General Hospital so by then he should get change.

Here he starts talking badly, he replies back saying in Hindi “yahaan kya chute paise ki khaan rakhi hui hai kya, purse mein chutta rakhti hai lekin dene ko hota nahin hai.” I still tell him politely that, “agar mere paas chutta hota toh mein kyon nahin deti”. He further adds a bad note by saying, “tera toh har mangalvar (Tuesday) ka natak hai” I feel bad and insulted when he said this, obviously anyone would be. And this same conductor has been on the same bus several times. He knows I am a daily commuter. Then I tell him, “lekin mein toh office Monday se aati hun, toh aap Monday ko duty pe kyu nahin aate ho”. He further adds, “agar chhutta hoga toh dunga” and he moves away behind. I don’t know what bad language or bad words he used in Marathi then that the commuter who were sitting on the back seats, started laughing loudly. I tried taking down his batch No., but it was quite blurred I could’nt read it. So I only noted the bus No. I kept waiting for him to return the change, but he did’nt. When my destination was about to come, I got up at Breach Candy stop and moved back, where he was sitting right at the back seat. I forwarded my hand, he returned Rs. 6 but all in 25 paise change.

That same night I returned from office and headed to the Kurla Depot at the Kurla station. We meet Officer Bhalerao there and narrated everything about what happened that morning. Mr. Bhalerao was very co-operative. He asked if I had retained the bus ticket, but unfortunately I did’nt have it. He said it would be very easy to trace who was on duty with only the bus ticket. I told him that I have the bus No. He made few calls and then requested that I return tomorrow morning at the usual time and speak to Mr. B.D Jadhav (S.221)who will be sitting inside the office and request him to call Mr. Ainave ([protected]) Mr. Bhalerao said he will speak to Mr. Ainave and inform him about this whole incident.

I return next morning, Wednesday January 14, 2009 at the station depot. Ask for Mr. Jadhav, he did knew about us and said that he was aware of the case. I told him that Mr. Bhalerao has requested him to speak to Mr. Ainave. In the meantime there was another conductor who is also on Bus 37 most of the time and he knows me. Seeing there was something wrong, he started enquiring, I asked if he knew who was on duty yesterday on the same bus 8306, he immediately said SASTE was the reliever yesterday. I told Mr. Jadhav see this conductor knows who was on duty yesterday. Jadhav immediately scolded that conductor and asked him to keep shut.

Mr. Jadhav did call Mr. Ainave on his cell. I don’t know what they spoke and then Mr. Jadhav hands over the phone to me. I speak to Mr. Ainave, I tell Mr. Ainave immediately that Jadhav knows that SASTE (supposedly)badge No 194409 but Mr. Ainave also ignores this. He tells me to keep continuing traveling as I do on daily basis and as and when in future I come across the same driver, I should just retain the ticket and submit it at the depot. But then I said, that could not be soon, it could even take days, weeks. He said that’s fine. I said shall I give a complaint in the complaint register he said NO. He then again speaks to Jadhav.

Then I ask for the complaint book, but Jadhav denies to give it to me, I said, I just need to put in to records, but he again denies, gets angry, talks badly, saying I am not allowing him to do his work and that I should leave the counter immediately. I tried to explain to him that I as a passenger have all right to lodge a complaint. He says he cannot give me the complaint register because his boss (Mr. Ainave) told him not to give. I was getting late for work, I board the bus. My husband still waited there.

We know a Sr. BEST officer Mr. Nazir Hussain, my husband contacts him and tells him how Mr. Jadhav who is on duty is not giving him the complaint book. Mr. Nazir Hussain asks my husband to wait there. He joins him in another few minutes. He stands behind my husband and tells my husband to ask for the complaint book once again. My husband does as Mr. Nazir instructed. Jadhav again denies and then Mr. Nazir steps in front of my husband. Mr. Jadhav immediately stands up and says, Sir you. Mr.Nazir ask Jadhav why are’nt you giving the complaint book, to which Jadhav says that Ainave had told him not to give. But on this Sr. Officer’s instructions Jadhav finally gives the complaint book but says that since my husband is not the complaint, I will have to go and give the complaint myself.

I hereby request your goodself to kindly look into this. Who was the conductor, who does’nt know how to talk to passengers, specially a lady. And also Mr. Jadhav.

Awaiting a positive respons
Sincerely

Mehjabeen Chougle
Security Investigator
American Consulate General
Mumbai, India

Dear Sir

I always travel on the route Parel to Sewri Today i.e 21ST Jan i boarded the bus route no 162 at parel which starts from worli . I had a pass which is valid till 1 April 09 .The conductor took my pass and askeed me to take a ticket and stated that the pass was valid only till 1 jan 09 i stated that the pass was removed on 2 jan 09 how could it be so we had a heated argument in the bus as the bus arrived at sewri i went into the depot and told the tc about it The batch no was 18112 and 88295 he was wearing two batches
Pls look into this matter and get it resolved how long are we common and innocent people giong to be touchered

An hurt passenger

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 63, does nt halt at the Gandhi market stop Near Sion even though the bus is half empty and there are almost 1-2 passengers waiting and giving signal from hand for stopping, patting bus body with hand and continuous 2 buses do not stop

now frequency also has been reduced from every 10 minutes to 25 minutes, This is happening every day between 8.30 to 9.30 am, for last more than 1 month now our tolerance limit has been finished, females can't get into running bus

everyday we get late for office due to this bus driver and conductor not stopping bus, every other bus is halting then whts probelm with this bus, cud u pl. tell us solution?

63 is only bus for going to lower patel from Matunga East and it does not stop at the Gandhi Market stop in office timings between 8.45am to 9.15 am
we have been fed up now for last 1 yr. bcoz of atitude of these bus driver and conductor, as we live near habor line and office being on western line we cant go by train also

Pl. solve our problem for welfare of public, so that we can reach office timely

The Manager
Devnar Bus Depot.
Mumbai

Dear Sir


Since last couple of days, we are seeing that, you are extending Bus Rout No. 504 Ltd (till shilp Chowk - Kharghar from Wadala Depot.) from 1st June 2009. But you choose the Route through Navarng through Shivaji Chowk till Shilp Chowk.

[1] In that route Roads are too narrow, even, if two buses are come across, their is no space to cross
[2] In that ruote so many othe NMMT buses are also running.
[3] We don't think you will not get that much passangers also,
[4] We prefer it will be passing thorugh Navang Hotel ---> Kharkool Corner --- > Ragunath vihar ----> Sector -19 ---- > Kassar Garden ------ > Shiilp Chowk.
[5] In this ruote no any othe Bus service, none other than NMMT Route No. 52
[6] Even this Bus No. 52, is running very poor, not manitance to properly, even the public are accepeting
this and accomedating.
[7] This Route very help full to all othe peoples are in MURI GAV, sector 20, 21 & 35 also.
[8] This area so much public travelling via train toward DADAR, MATUNGA
[9] If you are condiser this request, BEST will get good collection and service to public.
[10] This request will help all peoples are living these area,
[11] If you suggest this, who are using their own private vehicle, to reach their Office/Busines destination, surely support your Department and you will incerase your profit margine.


Pls look into this matter and consider our request, for medium class & poor peoples living this area.
Again i am requesting you please accept our Appeal/

Plz take action

As per the rudeness of Bus drivers we are facing more and more problem. How come normal man goes through this?

Bus No.63 MH 01 LA-5965, 3212 timing 5.30 pm Bus route is from j.mehta road to kurla depot

This is yesterday on A.C. market Bus stop Bus driver not stopping bus on bus stop that’s why I was going to run and catch the bus with my painfull left leg and ask him why not he stop the bus on bus stop bus driver and conductor talking rudely with me and he talk rude way & giving police threat to me.

So plz do the needful to survive in this city

Dear Sir,

Pl send the address of mumbai central best office.

Thanks & Regards
Yogesh

As per the rudeness of Bus drivers we are facing more and more problem. How come normal man goes through this ?

Bus No.410, MH 01 LA-5914, 3196 Timing 21. 50 p.m. Bus route is from Amrut nagar to Mahakali

This is yesterday on 17/07/2009 Ganesh Mandir, Bhatwadi Bus stop, Bus driver not stopping bus on bus stop that’s why my wife was going to run and catch the bus from front door of the bus, because she already let for her night shift duty, but same time the bus driver rudely speaks " O BAI PATHUN CHADHA NAHI TAR ME GADI CHALVANAR NAHI, KHALI UTARA MHANTO NA NAHI TAR POLICE STATION LA GADI GHETO " my wife said sorry next time i do the same i was in hurry so i use this way. but the bus driver rudely spoke with her & giving police threat to her.
I asked question to Best samiti president and shri . uttam khobragade sir, '' HE KADHI THAMBNAR, TUMCHE KARMACHARI KUTHE HI RASTYAVAR BUS THAMBVUN PUDHUN CHADATAT, MAG AMCHYA SARAKHYA SAMNYA MANSAVAR HA ANYAY KA " ????????

So plz do the needful to survive in this city.

Dear Sir

I was standing at the fountain busstop at ghodbunder road dated 30.07.09 but the BEST bus from Borivali to Thane (No MH-01 LA 6379) at 8.45 am did'nt stopped at the stop.The driver was driving the bus from the extreme right of the road.The conuctor gave a double bell for not stopping the bus.
Such a negligence in providing service to public during peakhours when they are on their way to school, college & office .
Hope you will attend this matter seriously.

THIRD KING LONG GOES UP IN FLAMES

Shreya Bhandary I TNN


ABEST King Long bus caught fire on LBS Marg on Saturday. This is the third instance of the expensive King Long buses catching fire in two years; each bus costs around Rs 55 lakh.
Saturday’s fire was brought under control in a few minutes, investigating officer and Parksite police station sub-inspector Sudhakar Bhande said. “But despite that, the bus was gutted, ’’ he said, adding that the 30-odd passengers, the driver and conductor of the bus escaped unhurt. The incident occurred around 9.15 am and all passengers were accommodated on another bus. But the incident triggered a traffic snarl on the busy road; it took around three hours for the traffic to return to normal as the bus had to be towed away.
The bus (route 461) was plying from Borivli to Mulund. Its driver immediately called officials at the BEST control room and fire engines were sent to the spot. “A minor short circuit in the engine caused the fire, ’’ Bhande said.
According to officials, some problems were reported on the bus on Friday and it was a mistake to bring the bus out before repairing it. BEST general manager Uttam Khobragade said that the damage was not much despite police and eyewitness accounts saying the opposite was true.

Dear Sir,

Bus No. 489 (MH 01 L 8073) not stopped at 5.00pm at Surya Nagar(Vikhroli) stop.
Next bus came after 1hr.

Please take necessary action & revert back with details.

Regards

Mahendra G Mhadgut
[protected]

Dear sir,
Bus No. 489 (MH 01 L 9664) not stoped at Virvani stop on 11.8.09 on 7.00pm. Same thing happned with same bus on 14.8.09 at Surya Nagar (Vikhroli) stop at 5.00 pm.

Please take serious action & revert back.

Regards

Mahendra G Mhadgut
[protected]

Dear Sir,

I believe that "the best bus service in India is B.E.S.T." I alwaya say this to all my relatives / friends stay in Mumbai or any where else.

I'm a regular passenger of your Bus Route No. 521 from Koparkhairne to Priyadarshini at 8.42 am. As per the Time table provided by BEST at Koparkharne Starting Point there are 2 bus services between 8.30 am and 9.00 am. of Route No 521 -- one at 8.42 am and other at 9.00 am.
Since last Tuesday (3/11/09) major irregularitie are observed:
- On 3/11/09 : Bus at 8.42 am starts before 9.35am
- On 4/11/09 : No bus at 8.42 am is turned up; Bus at 9.00 am starts at 8.55 am
- On 5/11/09 : Bus at 8.42 am starts around 8.40am
- On 6/11/09 : Bus at 8.42 am starts around 8.35 am
- On 7/11/09 : No bus at 8.42 am is turned up
- On 9/11/09 : Bus at 8.42 am starts before 8.35 am; Bus at 9.00 am starts at 8.52 am

You are requested to please see that timings of these buses are maintained since these are the vital buses during peak office hours.

It is also being noticed that there is no bus (Route No. 501 & 521) between 11.15 am & 12.00 noon from Koparkhairne. Even it comes it does not stop propely at MSEB stop. Today two 501 buses do not stop at all.

Please look into the matter and take necessary action so that my belief of "B.E.S.T. is the best" does not change.

Regards

Debashis De
[protected]

Dear sir
i am working in dominose pizza prabhadevi yeter day i was waiteng from 11.55pm to 1.10am but any bus was not coming iam stay in tardeo itake allday bus no 351 but that bus all so not cominge yester day & i dont money to toke a cab i have citiy pass can yo tel me wath is time last bus no 351 & any one bus pls do the need full



Regards
Chaturbhuj
[protected]

BEST NOT ACCEPT Rs.1000/-&500/- NOTE

I WAS TREWALLING FROM MULUND TO DINDOSHI.
IT WAS 7.15 AM. OFFICE TIME. AS ALL IN HURRY AT THIS TIME.I ASK TICKET TO CONDOCCTOR AND GAVE HIM Rs.500/-, (AT THAT TIME I DIDEN'T HAD ANY CHANGE.) AFTER LOOKING Rs.500/- NOTE CONDOCCTOR REFUSE TO ACCEPT Rs.500/- NOTE AND HE SAY DO YOU DON'T KNOW
THAT BEST NOT ACCEPT Rs.1000/-&500/- NOTE. IS THIS TRUE ? IF YES THEN WHO GAVE RIGHT TO OVER RULE ORDER OF GOVERNOR/RBI, IF NO THEN BEST SHOULD INSTRUCT ALL CONDOCCTOR ABOUT THE ACCEPANCE OF Rs.1000/-&500/- NOTE.AS PER GOV. RULE NO ONE REFUSE ANY CURRANCY NOTE.IT IS CRIME.

I stay in MIDC Andheri East near Seepz. In order to travel to Rabale Railway Station (Navi Mumbai), Bus no- AS 525 is one of the AC buses which suitalbe for me. I have noticed lots of times that it IS not stop at the Rabale Railway Station Stop for no valid reason. I wait for 20-25min for the bus..

Kindly do needful.

Regards,
Njs.

To,
The Manager
Kurla Bus Depot (East),
Nehru Nagar,
Mumbai 400024

Dear Sir

Please refer bus no. 360 Kurla East to Trombay this bus is coming late becasue of frequency has been reduced from every 15 minutes to 25 minutes, This is happening every day between 9.30 to 10.00 am, for last more than 3-4 month now our tolerance limit has been finished, females can't get into running bus

everyday we get late for office due to this bus. Every passanger want me to write a letter to you take their signature on it and then submit it to you.

360 is only bus for going to Kurla East to Trombay and Trombay to Kurla East.

Please note down my complaint is only for frequency of buses not for Driver or Conductor they are very co-operative with us they are stoping bus regularly on bus stop even it was full.

Please take necessary action about frequency & revert back with details.

Thanks
All Passanger 360(Trupti )
Nehru Nagar
Kurla (East)
Mumbai - 400024
Mob : [protected]

To,
The Manager
Dharavi/Worli Bus depot
Mumbai

Dear Sir

Since last 7 months the bus no.52/55 are diverted from Saibaba Road to Lalbaug due to monorail works., But the same work is almost complete., and last 7 months passenger are struglling to reach their place becasuse no services available from saibaba to lower parel, worli..


Please take necessary action about frequency & revert back with details.


Thanks
All Passanger
BEST COLONY, AMBEWADI,
KALEWADI, SAIBABA MARG

BEST — visibility of bus no. and route

Hi
I observed that in some buses it is not possible to find the bus no. till you go in front or left side of the bus i say why sould not be visible from all four sides so that one can see the no of the bus from far and go for his right bus rather than go around

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 460, starting from Charkop Depot didnt halt at the Dena Bank, Sector 5 Stop even though there were 2 passengers waiting for the bus including me. I also waved out my hand & the bus just sped away. The BEST BUS Details are mentioned below:
Bus no : MH01 L 9325
BUS NO: 460
COMMUTES BETWEEN: CHARKOP DEPOT - MULUND WEST STATION
BUS CODE: 8323
TIMING: LEFT THE CHARKOP DEPOT AT 1.30PM
DATE: 6TH OCTOBER 2008

Dena bank stop, is the 3rd stop from the Charkop depot, which is the starting point & the bus was quite vacant .On enquiring with the Bus Conductor, he rudely replied that there were no passengers at the stop.He used abusive language as well. He further told that if there are no passengers to get down & if the driver couldnt see anyone the Bus will not halt. I agreed to this but i did tell him that there were 2 passengers waiting, to which the conductor didnt pay any heed & didnt even apologize. instead his tone was very loud & his language was harsh & abusive. Both, the conductor & the driver refused to give thier names & thier name ID was not displayed on thier shirt.
Kindly take necessary action..

Contact me for further details.
regards
Sachin
[protected]

Respected Sir,

I am Mrs. Ranjani,
I reside at Chembur and work in Chandivali village area, Saki Vihar Road in Andheri (East). I catch the 320 no Bus which releases from Filter Pada to Kurla (W). Now a days I have been facing problem to wait for Bus for Long time. I have noticed that 320 no Buses go to Filter Pada and Take so much time to return.
We people have to wait for 45-50 minutes for Bus. And 3 to 4 Bus Drivers leave their Buses together from Filter Pada.
They might do time-pass there. And When We ask them about these late timings, they replies ignorantly and say
traffic problem only.
We are really requesting at you heartly. Please take an attention towards the same problem.

Thanks,

Respected Sir,

I am Mrs. Ranjani,
I reside at Chembur and work in Chandivali village area, Saki Vihar Road in Andheri (East). I catch the 320 no Bus which releases from Filter Pada to Kurla (W). Now a days I have been facing problem to wait for Bus for Long time. I have noticed that 320 no Buses go to Filter Pada and Take so much time to return.
We people have to wait for 45-50 minutes for Bus. And 3 to 4 Bus Drivers leave their Buses together from Filter Pada.
They might do time-pass there. And When We ask them about these late timings, they replies ignorantly and say
traffic problem only.
We are really requesting at you heartly. Please take an attention towards the same problem.

Thanks,

Station halt — Station halt deleted without notice

Hi
I have booked tickets from Chennai Egmore to Bhubaneswar for 13 Oct by train number 5629. The railway bookings were done in September for the passnegers - Mr Hairhar Patnaik and Mrs Minati Patnaik. At the station, I spoke to the sation master (dont know his name) to confirm whether the halt in Bhubaneswar is there as Orissa floods had broken a bridge. Upon asking him twice, he got irritated but confirmed me saying that it would stop in Bhubaneswar and the route has been resumed. he said if you dont want to beleive me, go and ask some other person. Doesnt know what customer service is evn though it is his duty to answer my query!! :(

Upon reaching Viayawada, the TTE confirmed that it would not stop in Bhubneswar!! The next stop would be Tatanagar on 15th Oct afternoon. I am a retd man with my wife travelling in the train. It is a harassment to people like me who believed the station master in Egmore. I again booked a ticket from Tatanagar to BBSR after a lot of worry.

I wish to lodge a complaint against the station aster who was on duty in Chennai egmore on 13 Oct afternoon and also pl refund my tickets from Tatanagar to Bhubaneswar.

Should you need any more inputs, please call me at [protected]

hello,
I have also experienced the similar problem today.
This is regarding bus no 459 that runs from Malwani depot to Mulund station.
Today bus didn't stop at Chincholi Bundur stop in malad (west) where people including me
were waiting for the bus for as long as 45 minutes. I desparately ran after the bus
as I was getting late for the office. I was able to board the bus when it got stuck in
the traffic. I saw that there was enough space in the Bus so I asked the conductor
why he didn't stop the bus. In reply he said he forgot it.
This has happened many times Particularly with Bus no.459.

I noted down the details as follows,
Conductor's Batch no.12836
Bus code 8797
Time 9:30 AM
Date 13/10/2008

Regards,
Bhavesh Panchal,
[protected]

The Bus no 524 which is going to Dahisar. The bus is not halt at bus stop however in the bus there where a minimum 10 people are standing & Conductor & Driver are behave very rudely I am just notice them from last 2 to 3 days. The conductor IT no. 95194.

Sir Pls do the Action

The bus 345 should not stop at ganesh nagar And ekta nagar at 9am to 11am

Dear Sir,
This is for your kind notice regarding behaviour of BEST bus employees. I am a frequent BEST bus commuter and always had high regard for the efficiency of your bus services. However, I recently had a bad experience while travelling in a BEST bus where I was shocked at the rude behaviour of the driver towards me. This is in reference to BEST Bus No: 362 that goes to Kurla Station (E); Time: 8:10 A.M.
While nearing the bus stop, I was getting ready near the front exit of the bus when the driver started behaving rudely. He kept on making rude verbal abuses without making it clear what was wrong. I alighted at the bus stop and the driver was still being rude. One must understand that in a metropolitan city like Mumbai people from different parts of the country will be residing and may not understand and/or take too kindly to many such verbal abuses.
I sincerely request you to consider such incidents as serious and take neccessary action so that commuters are not harrassed while travelling by BEST buses. I do recommend your employees(especially drivers) anger management and disciplinary classes to check their rude behaviour (if any).I would also like to suggest that all BEST buses should give sufficient time for the commuters to alight the bus before starting off. Jumping into the bus while at the bus stop is not a practical option for older people and ladies. Thanking you in anticipation,

Yours faithfully,
Sandeep,
A concerned BEST bus commuter

To the concerned authority,

This is the complaint against the bus driver and the bus conductor, following are the details: -

Bus no. – 524Ltd –> MH-01-LA-6415
Driver’s License no. – 1780
Conductor’s License no. – 49435
Starting from – Vashi Sector 19
Destination – Borivali Station (E)
Bus code – 5238
Stop at which driver did not stop – Vashi sector 26, at time 11:05 am on 1st April 1, 2009


Please read the details of the incident below: -
I with my husband were in a bike at sector 26 stop, with us there were 2 other females to board the same bus. Bus driver did not stop. So my husband rode me to the next stop so that I could catch the same. On boarding the bus at next stop, driver started shouting and cursing on mother’s name because bike was in front of the bus so that he doesn’t start the bus before me getting into it (we did not think there was any other solution to stop that bus).
On telling him that it was his and conductor’s fault, he simply denied the fact that the 2 females were running after the bus seeing the bus was not slowing down. People on bus also agreed the fact. Later, one of the female came from another bus after it, to catch this 524 bus; she also raised her concerns to conductor and driver who were then speechless. She also mentioned that this incident is happening since 3 days.

I told him and to you, who ever will be taking the action (if at all) after reading the complaint, that it is both driver’s and conductor’s responsibility to halt at the stop at least for some seconds even though there is nobody at the stop. Secondly, the driver, or anybody for that matter, has no right to abuse the passengers.

Would appreciate your immediate action on this; let me be informed about the same.

With Hope,
Nita Bhandari
([protected]@gmail.com)

hello,
I have also experienced the similar problem everyday.
This is regarding bus no 207 that runs from Malwani depot to Dahisar.
Today also around 10.05a.m, 10.15a.m bus didn't stop at Ekta Nagar stop in Kandivali (West) where people including me
We were waiting for the bus for as long as 20/25 minutes. I desparately ran after the bus at 10.15 a.m.
as I was getting late for the office. I was able to board the bus when it got stuck in
the traffic. I saw that there was enough space in the Bus so I asked the conductor
why he didn't stop the bus. In reply he said he forgot it.
This has happened almost everyday, Particularly with Bus no.207.


Regards,
Mrs Manasi Anil

To
The BEST Control Authority- ( Head of the department)

Dear Sir,

I wish to bring to your notice that Bus no 332 at the route of andheri signal - sahar road, does not halt on the stop and the behaviour of the conductor is very very rude, I have many times notice and seen that inspite of sufficiant space in the bus, the 332 bus does not halt, hence pl look into this matter.
the detials of bus & conductor is as follows
Bus No MH01 L9991
Batch number of conductor 33179
I hope my complaint wld be noticed and proper action wld be taken.

Reds

Mrs Kala Joel
[protected]

Sir,

I travel regularly from the bus (605, 606) from the bus stop named(Shivaji Talao) to Bhandup station. I have noticed that in the morning between 9:00 AM to 10:00 AM, if the bus stop has around 5-10 people standing, the drivers of these busses either do not stop at the bus stop or stop way ahead of the bus stop even when the bus is not fully crowded. Even if they stop the bus way ahead of the bus stop, they are in hurry to start the bus even before the commuters have boarded the bus successfully. Yesterday when I boarded the bus 605 at 10:15 AM from the stop, a lady who was the last person to board the bus was about to fall out of the bus as the bus started while she just boarded the bus, luckily for her that the other commuters grabed her. Please have a look into this issue.

Thanks,
Pramod

Dear Sir

New AC Bus from Mira Road to Santacurz AC 707
First bus is at 8.00 we hereby request you to start the Bus at 7.45 from Mira Road
so that we can reach our office at time.

We hereby request you to change the route from Brovali to Magathane depot directly.
at present its coming from Anand nagar Dhaisar and Brovali stn

To BEST 29/01/2010
I would like to inform you that all AS 505 & 505 LTD bus should be extended till Jal vayu Vihar Kharghar as lot of people from Jal vayu Vihar till Kharghar Station require a good frequency of Buses as Frequency of 505 LTD is after every 10minutes it will attract more crowd to Best Services as also Best Bus revenue will also will be increase .As i have seen that when start from CBD Belapur it goes with half load passenger so on trail basis i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY

To BEST
I would like to inform you that all AS 505 & 505 LTD bus should be extended till Jal vayu Vihar Kharghar as lot of people from Jal vayu Vihar till Kharghar Station require a good frequency of Buses as Frequency of 505 LTD is after every 10minutes it will attract more crowd to Best Services as also Best Bus revenue will also will be increase .As i have seen that when start from CBD Belapur it goes with half load passenger so on trail basis i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY

Dear Sir,

Request you to please start BEST bus service from Jal vayu Vihar Kharghar / Kharghar railway Station To Andheri Station East
.also Best Bus revenue will also will be increase . i request you to extended the services of both the Bus to Kharghar as now International Park has also started so there will be more crowd coming to Kharghar. I once again request you to take this Suggestion on VERY VERY HIGH PRIORITY and start BEST services from Jal vayu Vihar Kharghar / Kharghar railway Station To andheri Station East

Dear Sir,

I wish to bring to your notice that some Buses for mulund wont halt at marol Pipe line at the route of andheri station - Mulund station, does not halt on the stop and the behaviour of the conductor is very very rude, I have many times notice and seen that inspite of sufficiant space in the bus, the bus does not halt, they always give excuses ...
I hope my complaint will be noticed and proper action will be taken on priorty basis.

Dear Sir,
I Request you to start a bus service from CBD Belapur to Kensington Powai. It would be nice if the bus goes through CBD-Nerul-Turbhe-Airoli-Powai instead of going via Vashi, Bhandup, Mahape etc.There are many people who travel from CBD to Kensington Powai everyday. So I request you to do the needful.

Thanks & Regards,
Ganesh K

Please record my complaint from Takshila Bus Stop 392, 308, the bus frequency is more than 30 to 45 minutes and sometimes the bus take more than hour and also Sai Baba Bus stop Mahakali Road, the Bus Route 333 is also mostly packed beyond capacity. The bus frequency is also more that 45 minutes. The people of Mahakali are sufferring, but the bus routes for Seepz is too much Route 415 most of the time is empty. The bus travel is become very erratic and adding insult to injury the Metro Rail Work at Chakala make travel from Mahakali to Andheri Station nerve racking and tedious. Save the people from Mahakali and see that more bus frequency on Takshila Route and Sai Baba Routes are restored to normal. The bus waiting time should be at least 20 to 30 minutes and not more

Dear Sir,

This is to bring to your notice that, Bus No. 185 which leaves from Vikhroli - Kannamwar -2 to Andheri Station & vice versa, does not have name plate in the Bus Indicator, because of this passengers are unaware that the bus will not go till the destiny that is Andheri Station. All the passengers, i.e. somewhat 7-8, have to wait hours and hours for this Bus. If there is TRAFFIC all the way from vikhroli to andheri, then why just dont increase the number of busses. Even if I leave office from Chakal at 6.00 p.m. I reach at 9.00 p.m. or if I leave office at 7.00 p.m. I reach home at 10.00 p.m. Is this what the services are provided to the passengers. All BUSES comes in 5-5 minutes, then why cant Bus No. 185.
Also feeling very strange about the service of B.E.S.T is pathetic. No one can stand rude conductors and drivers.
I have always found myself in lurk, either busdriver stops the bus at the middle of the road or he just skips to stop at the bus stop or sometimes forcefully asks the passengers to get down even if there is distance 1/2 k.m or so.
Kindly look into the matter and please resolve these problem, because all buses has timetable but only bus No. 185 doesnt.
We have no option other than to wait for the bus for long-long hours.

I fully agree with most of the complaints listed here. For the past 2 months now, I have noticed that the frequency of BEST buses is very poor. I have to wait for 20-25 minutes at Santacruz Depot waiting for the 422 and 324 which arrive late or arrive fully crowded. There used to be Route 336 which was convenient but that has now been cancelled from Santacruz Depot and it becomes very difficult for elderly ladies like me to board Route 422 or Route 324 as the men rush for the bus and do not allow us to get in.

On account of the poor frequency of buses from Santacruz Depot to Marol, I am late to the office almost every day. Some buses do not halt at certain stops. Sometimes I have to take Route 225 to go to the bridge to board buses headed for Marol due to the infrequency of the Marol Naka buses. I have noticed that most often buses do not stop at the Andheri Bridge stop because they want to avoid the crowd. It would be nice to have more buses from Mahim to the Marol Naka route or Santacruz Depot to Marol Naka to avoid overcrowding.

I see a lot of buses going empty on some routes either because there are no passengers for those routes . If BEST is making losses it is because of deploying empty buses on some routes and also sending two buses one after another plying to the same route e.g. Route 422 or Route 324 and most often Route 221, 33 etc.
The intervals for buses should be spaced at 15 minute intervals and not 5 minute intervals.

In the evenings when I take the bus from Andheri station Route No.84 is cancelled at 7 pm and the last bus from Andheri station is at 7.15 pm. Sometimes we have to wait for over 25 minutes for this bus.

Please look into this matter.

Dear Sir,

I have been seeing a lot of buses these days plying between Powai Hiranandani and the Western Suburbs, but there is not a single bus from Mumbai City (specifically Dadar and South Mumbai area) to Powai. Considering the fact that Powai Hiranandani is the corporate hub now, it is very much necessary to have a direct bus service connecting the city to Powai.

Please look into this matter.

hello,
This is regarding rash driving from the driver's side observed at 10.00 pm at J.P.Road near Veera desai signal, in spite of giving signal from our car as we were taking a right turn .The bus should have slowed down at that junction but the bus was in full speed. We could have met with a severe accident .The car was occupied by infants and small children along with adults.We couldn't take down the bus no. or route no. just the bus registration no i.e MH 01 L 8915.
We request you to kindly give your drivers proper training once again .Once again because the road scenario has changed now as the construction work of METRO has occupied most of the road space so they cannot drive rashly.

Please look into this matter.

hello,
This is regarding rash driving from the driver's side observed at 10.00 pm at J.P.Road near Veera desai signal, in spite of giving signal from our car as we were taking a right turn .The bus should have slowed down at that junction but the bus was in full speed. We could have met with a severe accident .The car was occupied by infants and small children along with adults.We couldn't take down the bus no. or route no. just the bus registration no i.e MH 01 L 8915.
We request you to kindly give your drivers proper training once again .Once again because the road scenario has changed now as the construction work of METRO has occupied most of the road space so they cannot drive rashly.

Please look into this matter.

To the Concerned Authority,

Sir,
Some of the conductors are really getting rude these days. They start fighting on small thing or a small unknown mistake by passengers. They use harsh and abusive language while fighting. They ask for extra money instead of correct ticket value from unknown commuters. These are mostly young conductors. Some of them constantly talk on their mobile and ignore to give tickets to waited passengers. Also if a girl or lady wearing a modern dress comes in a bus they start peeking them through bad eyes inspite of others watching them. Because of this many of women are not travelling though best nowadays. Such behaviours will only make a bad reputation to people about BEST.

So, such conductors should learn some manners. Necessary actions should be taken on complaints against such conductors.

BEST buses are main mode of road transport in Mumbai city and we salute the work of all BEST employees. But behaviours of such conductors will ruin the name of BEST. So this should must be taken into consideration seriously.

Thanking You,
Mumbaikars

BUS DIDNT HALT at the STOP & Extremely rude behavior

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 489, starting Goregaon Depot didnt halt at the Arrey Colony market no. 5 stop at 11:20 P.M. on Tue - 15-March, even though there were passengers waiting for the bus including me. I also waved out my hand & the bus just sped away in speed that one of my friend could have met with a accident. The BEST BUS Details are mentioned below:

Bus no : MH01 9421
Driver Name - Phadtare
Conductor Batch No. - 96243
BUS : 489
DATE: 15th March 2011.

Kindly take necessary action..

Contact me for further details.
Regards

Bipin
[protected]

To the Concerned Authority,

Sir

This is to bring to your notice that the BEST bus no 210 and 707 (three buses continuously) didn't halt at the Choksi Hospital stop many time in morning even though there were 6-7 passengers waiting for the bus including me. Today, I waved out my hand & the bus just sped away. The BEST BUS Details are mentioned below:
Bus no : MH01 L 0215
BUS NO: 210
TIMING: LEFT THE Choksi stop at 9.40 a.m.
DATE: 07.07.2011

The bus was quite vacant. Then i took 271 bus and take 210 at signal of mith chowki, inquired with the Bus Conductor, he rudely replied that there were no passengers at the stop.He further told that if there are no passengers to get down & if the driver couldnt see anyone the Bus will not halt. I agreed to this but i did tell him that there were 6-7 passengers waiting, to which the conductor didnt pay any heed & didnt even apologize.Both, the conductor & the driver refused to give thier names & thier name ID was not displayed on thier shirt.

Kindly take necessary action..Also request to increase the frequency of 210 and 707 buses in morning and in evening time.

Regards
Indian

Hi my name is deepali i take a bus frm thakur village tday the bus conductor was so rude that he started giving bad words.Bus no 287 MH O1 5555 & the bus conductor no is 42809.This is very irrespective that i asked fr ticket & he started behaving like a dog.This is my humble req that action shld be taken on this other wise we people hv to take a serious step.

Dear Sir,

This is to bring to your notice extremely rude behaviour by bus conductor. I took bus no.324 from Vile Parle (West) station to Santacruz Depot at around 1.00 PM on 31st August 2011.

The fare from Vile Parle station to Santacruz is only Rs. 4/-. Unfortunately I did not have Rs. 4/- change.
I handed over Rs. 10/- note to the conductor, but the conductor insisted on change of Rs 4/-. I even showed him my wallet to prove that I did not have change; however the conductor refused to listen to my request. The conductor was very rude & started shouting on me. This despite the fact that he was carrying change in his bag.

His shouting & rude behaviour became intolerable so even I had to shout back on him. He then stopped the bus & forced me to get down. Since it was causing inconvenience to other passengers, I had no option but to get down.The bus then sped away which did not make it possible for me to take down the bus no. or the conductors batch no.

This kind of behaviour was uncalled for since I genuinely did not have change with me & the conductor despite having change with him, did not want to give it.

I request the BEST management to kindly look into the matter and address it.
Hope my complaint will not go unnoticed & proper action will be taken against such extremely rude & errant conductors.

Regards,
Riten Muni.
Tel: [protected].

I Mr Kamalakar Hiraji Desai Age 73 years staying at 1/6 Mehta Park, Bhagoji kir Marg Mumbai 400 016 . My Customer ID is[protected]*3 which is on my mothers name Smt Devoobai H Desai . I want to transfer it to my name since my mother is no more now. Due to my age it is not possible to personly come to ofiice and do the formalities .
Please guide me in this give possible help or let me know the documents to submit and where to submit .

thanking you and hoping for your great help.

I expect earliest respons to my above mention problem .

I WOULD LIKE TO KNOW WHETHER THIS MAIL IS BEING PROCESSED AND TAKEN ACTION OR I HAVE TO TAKE SOME OTHER WAY TO DO THE NEEDFUL . WHATEVER IS THE CASE MAKE ME KNOW

WHEN THE COMPLAINT ACT IS COMPLETE WHY THIS COMMENT BOX AOMING AGAIN AND AGAIN

I expect earliest respons to my above mention problem .

MAY I HAVE MY COMPLAINT REFERRANCE

I expect earliest respons to my above mention problem .

PLEASE GIVE ME STATUS OF MY COMPLAINT

Dear Sir
i Mr Mahesh presently working at Andheri and living at Thane, Jambali Naka. Traveling from my resident to working place becomes very costly, because from jambli naka i abored in TMT buses it costs 7 Rs to Teen Hath naka, after then BEST buses chares.
So the BEST buses should reach atleast to Thane West station. It will be very realible for me and peoples like me. So please look in to the matter for early.

There should be lot more buses from seepz to kanjurmarg, As a lot of people board from kanjur( similar to seepz-andheri)
-going from mulund-andheri takes a long time. seepz-kanjur being short-distance, will reduce the load and also the buses can be more frequent.
-this will reduce load on existing buses 496, and othere which ar emeant for thane folks.

I do agree with preeti statement, This is special request to BEST to take necessary action for the same.

(((Seepz has large number of travellers who travel daily to Mulund, thane.If the bus is started from seepz then it would mean lot of c rowd being diverted to those buses and hence crowd will be reduced on those staring from andheri Stn and Marol.)))...

Please help

Dear Sir,

The number of office goers travelling from Thane to Andheri is inundated. There should be more Buses
from Thane to Andheri. The AS-4 A/C buses should start from Cadbury Junction. Presently these
buses are starting from Modell Bus Depot which creates lot of problems for Thane passengers, as
they have to travel by an Auto upto Check Naka and then walk upto Modella Depot. There is lot
of harassment by Auto drivers apartn from the traffic nuisance en-route.
BEST should therefore, extend the AS-4 buses upto CADBURY NAKA which will facilitate
many commuters who presently being put into lot of harassment by transiting at Check Naka.

best rgds
k.v.chandran

Dear Sir,

The number of office goers travelling from Thane to Andheri is inundated. There should be more Buses
from Thane to Andheri. The AS-4 A/C buses should start from Cadbury Junction. Presently these
buses are starting from Modella Bus Depot which creates lot of problems for Thane passengers, as
they have to travel by an Auto upto Check Naka and then walk upto Modella Depot. There is lot
of harassment by Auto drivers apart from the traffic nuisance en-route.
BEST should therefore, extend the AS-4 buses upto CADBURY NAKA which will facilitate
many commuters who presently being put into lot of harassment by transiting at Check Naka.

Your early action in the matter would be highly appreciated.

best rgds
k.v.chandran

best rgds
k.v.chandran

Dear Sir,

I have written to you on two occasions earlier regarding
extension of your A/C buses - AS-461 and AS 422) to Cadbury Junction. I have neither yet received any reply nor there seems
to be any action taken in the matter.

I would once again request you to look into the matter and
do the needful immdtly.

k.v.chandran
Thane

28/12

Dear Sir,
I regret to note that there is neither any acknowledgement nor any action from your end inspite of a lapse of two weeks time. I would like to bring to your notice once again that the senior citizens and handicapped commuters are having a very difficult time transiting through the toll naka at Mulund due to the harassment from Auto drivers and heavy traffic. You are therefore, once again requested to consider extending the A/C Bus routes AS-422 and AS461 upto Cadbury Junction.
Awaiting your prompt action in the matter.

best rgds
K.V.CHANDRAN
MOBILE [protected]

WITH THE COMMECEMENT OF METRO RAIL BEST BUS PASSENGERS ARE GOING TO REDUCE AND BEST WILL HAVE TO LOOK OUT THE NEW PROFITABLE ROUTES. BELOW CAN BE ONE OF THE BEST PROFIT MAKING ROUTE WHICH WILL DEFINITELY RECEIVE OVERWHELMING RESPONSE FROM COMMUTERS BETWEEN ANDHERI & THANE.


FURTHER TO THE REQUESTS MADE FOR BUS FROM SEEPZ TO MULUND / THANE. I WOULD LIKE TO ADD THAT IF BEST CAN START A BUS FROM MAROL DEPOT TO THANE VIA EASTERN EXPRESS HIGHWAY IT WILL BE MORE ECONOMICAL FOR BEST AS FIRSTLY IT WILL BE SUPER FAST SERVICE VIA HIGHWAY, IT WILL REDUCE THE PRESSURE ON THE BUSSES PLYING ON LBS ROAD, BUS WILL NOT BE HELD UP IN LBS TRAFFIC.

ALSO PASSENGERS OF KANJURMARG, BHANDUP, MULUND WILL GET PLACE TO SIT IN BUS, AS THANE PASSENGERS ALSO PASSENGERS FROM MULUND MHADA COLONY AREA WILL PREFER BUS PLYING ON HIGHWAY
AS SUPER FAST SERVICE.

ALSO BUS WILL GET PASSENGERS AT CHECK NAKA WHERE NOW TO GET AN AUTO IS VERY DIFFICULT. AS BUSES ARE PLYING ON HIGHWAY BEST CAN ACHIEVE GOOD TURN AROUND TIME AVOIDING HEAVY TRAFFIC AT LBS.

THANE DESTINATION CAN BE EITHER RUTU PARK OR BRAHMAND ETC INNER PART OF THANE AS PRESENTLY MANY PRIVATE BUSES ARE PLYING ON THIS ROUTE RUNNING WITH FULL PASSENGERS ON BOARD. EVEN MAHARASHTRA STATE TRANSPORT IN RUNNING FEW BUSES ON THIS ROUTE ON PUBLIC DEMAND WHICH ARE RUNNING OVERCROWDED.

WITH THE COMMECEMENT OF METRO RAIL BEST BUS PASSENGERS ARE GOING TO REDUCE AND BEST WILL HAVE TO LOOK OUT THE NEW PROFITABLE ROUTES. BELOW CAN BE ONE OF THE BEST PROFIT MAKING ROUTE WHICH WILL DEFINITELY RECEIVE OVERWHELMING RESPONSE FROM COMMUTERS BETWEEN ANDHERI & THANE.


FURTHER TO THE REQUESTS MADE FOR BUS FROM SEEPZ TO MULUND / THANE. I WOULD LIKE TO ADD THAT IF BEST CAN START A BUS FROM MAROL DEPOT TO THANE VIA EASTERN EXPRESS HIGHWAY IT WILL BE MORE ECONOMICAL FOR BEST AS FIRSTLY IT WILL BE SUPER FAST SERVICE VIA HIGHWAY, IT WILL REDUCE THE PRESSURE ON THE BUSSES PLYING ON LBS ROAD, BUS WILL NOT BE HELD UP IN LBS TRAFFIC.

ALSO PASSENGERS OF KANJURMARG, BHANDUP, MULUND WILL GET PLACE TO SIT IN BUS, AS THANE PASSENGERS ALSO PASSENGERS FROM MULUND MHADA COLONY AREA WILL PREFER BUS PLYING ON HIGHWAY
AS SUPER FAST SERVICE.

ALSO BUS WILL GET PASSENGERS AT CHECK NAKA WHERE NOW TO GET AN AUTO IS VERY DIFFICULT. AS BUSES ARE PLYING ON HIGHWAY BEST CAN ACHIEVE GOOD TURN AROUND TIME AVOIDING HEAVY TRAFFIC AT LBS.

THANE DESTINATION CAN BE EITHER RUTU PARK OR BRAHMAND ETC INNER PART OF THANE AS PRESENTLY MANY PRIVATE BUSES ARE PLYING ON THIS ROUTE RUNNING WITH FULL PASSENGERS ON BOARD. EVEN MAHARASHTRA STATE TRANSPORT IN RUNNING FEW BUSES ON THIS ROUTE ON PUBLIC DEMAND WHICH ARE RUNNING OVERCROWDED.

vinayak kadam / thane

Sir,

Would like to bring to you kind attention the poor managment on the part of those employed at the Marol Maroshi Bus depot(Andheri East).I had to take the Bus number 35.Now this bus has certain timings in the morning which are 8.00am, 8.26am, 8.45am and 9.00am. Since most of the working crowd prefer to take the bus according to their timing, they come accordingly, expecting the bus to start atleast on time from the start of origin(first stop)which never happens. Today all at the bus stop of bus number 35 were very annoyed, cause we could see a 35 number bus parked but we had to wait endlessly for over 45min. cause that was timed to leave at 9.00am and the one that was to come at 8.40 didnt make it on time. My question is why couldnt these people not release the bus that was parked ? why did we as passangers have to stand ther at the buss stop till 9.00am cuz the bus had to leave at that time?Its rediculous. I think they need to learn to manage more effeciently.Most of the people were tired of standing at the bus stop n prefered to take a rickshaw instead. So ultimately its ur business and that of the govt that goes on a loss for this kind off managment. Also as a suggestion, you should make it mandatory for the conductor to stand with the crowd at the start first stop, so that the passengers are aware of the bus timings .

Congratulations to BEST for starting a new service from Brahmand, Thane to Seepz w.e.f. 01-Feb-2010.

There is a high demand for a BEST bus service from Brahmand to Ghatkopar via Eastern Express Highway.

If one has to reach from Ghatkopar to Brahmand, it will take roughly two hours by local train from Ghatkopar to Thane and by TMT bus from Thane Station to Brahmand. Needless to mention the packed crowd as well as long waiting for the TMT bus.

By starting this new service, a person can reach in less than one hour from Ghatkopar to Brahmand.

Shibu Nair.

there is a new bus route that is starting from 01 feb 09 from bramhand, thane to seepz.

Now the bus service from Bramhand Thane to SEEPZ is started... BUT BEST site is also not updated with it...

where to Look for its timings & route...why BEST do the things this way..
they do the things half way... never give full info abt the things...

Now here... they have done every thing except proper info is not given...so every thing goes to waste..

Starting a new bus route from Brahmand, Thane to Seepz was a good move by the BEST. As I am a daily commuter, I was looking forward to board the bus. But, to my disappointment, I could not find the timings of the bus service or the route details on the BEST web site. This has weakened the benefit of starting a new bus route. It would be very helpful if the route and timings are known.

Hope the officials will host the details in the website as soon as possible.

best should extend bus no 445 ltd to lokmanya nagar, thane
as their is a great demand of passengers to andheri from lokmanya nagar, thane
as most of the times this bus goes empty
the new route can be as follow
Lokmanya Nagar, Thane - Wagle Estate - Maharana pratap chowk - esi hospital - bhandup sonapur - nahur railway station - bhandup gaon - bhandup [east] - tagore nagar junction - gandhi nagar - seepz - marol depot - chakala - andheri station [w] / oshiwara depot

Is posting any complaint or suggetion on this forum is helpfull?? Is really taken under consideration by any officials of any goverment driven body??

Thanks & Regards,

Bipin Varankar

I stay at Kalyan and work at Goregoan Nirlon park.Yesterday and day before yesterday I and two of my collages tried to catch bus no 448 from Vari Bus stop near Madha Colony which was supposed to be there at around 10:20 PM and it is the last bus. On 19/10/2010 IE day before yesterday we waited from 10:10PM to 11:20PM but the bus did not arrive.

On 20/10/2010 we were at the bus stop at 10:00 PM and the bus no 448 licence no MH 01 LA 5898 arrived at 10:09 but at incredible speed as over speeding is natural on the highway. The bus slowed down but did not stop we ran after it, two of my collages barely caught upto it one of them almost falling off. And then the bus started of speed away at top speed.When my collages pleaded with the conductor to stop the bus, he callously replied the "If your friend cannot run fast enough what can I do.". Are even supposed to catch buses running? Aren't bus stops built for a specific purpose IE to stop buses

My question is that even after there was a bus stop and passengers too then why did the bus driver or the conductor didn't not even bother to stop even though it was the last bus, does the BEST think that we passengers should be treated in this manner.

If you can please look into this matter.

Regards,

Abhijit Das

A lot of comments have been made by various commuters about commence of a direct A/c Bus service from Thane to Andheri. I have also written many letters to the GM BEST. Howver there seems to be no action from any authorities. BEST's suggestion to change over at Mulund is not feasible for all commuters more particularly senior citizens, children and handicapped persons. Our request is to commence a New A/C bus service from Cadbury Junction to Andheri or extend the present AS-422 to Cabdury Junction. Your prompt cooperation is awaited. best rgds k.v.chandran

DEAR SIR,

Please arrange the Buses for evening 5.30 to 6.00 pm Marol Dept to Mulund, vashi, vaishali nagar, airoli, Mangatharam there is no bus in above mention time. Please do the needful with immediate action.

The GM BEST is either incompetent or he does not want to listen to the complaints to general public. what else we can say about these complaints which are more than one year old and not resolved by the GM BEST. I have been writing to the GM and also posting my comments in this column for the last one year about a direct A/C Bus service from Thane to Andheri, There is no action from the GM. There are hundreds of commuters travelling from Thane to Andheri including senior citizens, handicapped and children. Does the GM believe in a bifurcated City
like other petty politicians ? or he wants to run the BEST bus for the benefit of the general public.?

k.v.chandran

One cannot catch a bus for Mulund from Seepz> The frequecy of the bus is also too les.Can Any authority take some action on this>also the route of the bus is not written on maximum bus stops.If written these are not visible . check the stop opposite the ESIS Hospital in Mulund.Great is it the BEST

Regards MEharban Singh

Very few buses are available from seepz to mulund.

Even the route for the buses are not writen on the bus stop
How can one knw where the bus will be going.See the bus stop opposite ESIS Hospital in mulund
Regards
Meharban singh

Dear BEST service,

There are lot of travelers looking for options of people car / Pvt bus from route between Andheri & jogeshwari TO thane and same way Thane to Ansheri / Jogeshwari.

Currently there is no connectivity.

Request you to start some service between Majas & Thane till cadbury Junction at least, I sure this will be a profitable route. Lot of people traveling by train will also prefer this route.

Regards,
venkatesh

I am regular traveler from Seepz to Mulund (East) with route number 403 Ltd. First of all the bus frequency is too less. One bus plies in 30/45 minutes even during peak hours. The buses are jammed packed. Difficult to get inside if I am not the few lucky people to sneak inside the running bus. The route number is not visible and mostly written in white chocks. How do you expect a passenger to read the route number and enter the bus in 2 seconds (I am sorry that is the max bus waits. sorry once again, that the max time bus reduces the speed. They hardly completely halt the bus). What is the use of technology when you and we cannot benefit from it?

I would like to suggest the following...

1. Increase the 403 Ltd. bus frequency during morning and evening peak hours.
2. Get the repair work done so that route number is clearly visible.

Thanks for getting attention to my complaint.

Subhendra

I am only worried about the bus number 479 which was starting from Goregaon station (west) to Ghatkopar, which I heard the best is goiing to stop which is very bad. First of all people residing at GOREGAON TO do not have a direct bus to powai side and the cummuters have to either come to Highway for borivali or to go to Andheri to catch a bus. The buses coming from borivli are completely packed and we ladies can only see the buses going. In the above circumstances, we will request the best management to either not to stop the bus number 479 or find some alternate solution

jaya

Thank you BEST for Bus services sarted from Thane to Mumbai .

I request you to add Kanjur Marg Station and Hindustan (HCC) BusStop for C-45 route. Because After Bhandup station there is Gandhi Nagar stop and then direct to Vikhroli station.

And Increase frequency of Buses for all route from Thane to Mumbai (Central or Western side) (atleast After 10 minutes)

Meera Barve, Thane

Yesterday night it happen with me as well. thank god police was at your side. I was driving bike. only mistake i have done that while asking his ID aand number. I took his BUS Driver Billa & went to Police station. Police did not took my complains. after one hour 30 min they also came to police station because driver billa was with me... they written a complain agenst me IPC-353c. I took a ID from a govt. emplyee.

over and above police said that " Kuch huya too nahii naa, kuch hota to naa"

In this city close your eye, ear & mouth...

03/08/2011.

A similar incident has happened to my car today.
I would like to know what happened about your online complaint.

The bus driver turned into the wrong lane and banged my car and similarly mentioned that he did it on purpose as he had to change lanes, and that I should learn a lesson from this "that even if I am in the right lane, I should not take panga with a buswalla".

such kind of rash driving by BEST drivers should be stopped. many of our people may have already experienced or got hurt because of this kind of rash driving by BEST drivers, and are silence and never complained regarding this subject.

In the interest of safety of innocent people, we should take firm disciplinary action on such rash drivers who do not care for human lives.

The route no 489 (from Shivaji Nagar to Dahisar) did not stop at the designated stop at Indian Oil Nagar today morning (31-Mar-2009 at 8:40 am). I was crossing the road towards the bus stop and waved my hand right in front of the driver.On waving my hand, he momentarily stopped but before I could board the bus, it started to move. I was dragged for a good 15-20 feet with me half-hanging on the foot board. I was very lucky to escape with only a couple of cuts and bruises. Imagine the scene if it would have been some senior citizen or a school kid, the public could have taken matters into their own hands.
On checking with the driver, he said that it was not his fault if I was not at the stop. Agreed, but he could have at least stopped earlier (which he ultimately did) when he saw in the side view mirror that someone was trying to board the bus. And to top it all, he was quite rude inspite of what had happened. It is the attitude of some of the drivers/conductors like these that cause your image to get tarnished.
If you plan to take any action, I can give you the other details, otherwise I guess this would just be another complaint which goes by the way side.

I am seniour citizen holding monthly bus pass & regulary travelling from down mill ( lower Parel) to Reay road station by route no.44. I noticed that no bus halts at down mill stop at 5 pm to 8 pm. i have already louge complaints and requested to deput your supervisery staff to look in to the matter but no action has been taken.

I also notice sometime 3 buses of route no. 44 comes one after another within 2 to 3 minutes & then there will be no bus for one hour. This results heavy harreshment to public & losses to best.

Please look in to the matter. hoping your favourable reply.

Regards,

Narshi D. Shah.

Dear Sir,

This is CA.Mrs Pallavi Shirvatkar. Daily i travel to Ballard Estate from Churchgate Station. For this i need to cross few hurdles such as Share Taxis which keep coming from all possible directions & frustrated BEST drivers.

Today morning i was looking out for taxi (not a share taxi) to go to Ballard Estate. as usual i was trying hard to manage these two main hurdles on the road i.e. making my own way to save myself from share taxis & BEST buses. There is a Bus Stop nearby. Today 138 No BEST Bus driver who was coming towards the Bus Stop drove the Bus so fast & rash that for few seconds i felt may be this is the last moment of my life. when i tried stoping him he started shouting. BEST Bus No 138 Vehicle No. MH01-L-6486 Time 9.45 in the morning.

When i enquired about lodging complaint against him to few people, they replied that Traffice police can't control them & share taxis pay regular "HAFTTA" to Police. so nobody will entertain your complaint.

Sir, can there be any solution to such problems?

I think in India we really don't care about human beings. So what few people die in such kind of accidents. can't there be any discipline?

Cell No [protected]

Thanks

Date :[protected]

Dear Sir,

This is with reference to the grievance against the best bus driver with the registration no. MH 01 - LA 5423 ( 461 heading towards to the Gorai depot). This incident happened near the green feilds (jogeshwari link road) around 10:50 pm today. The driver was a careless driver and was in hurry that he had almost took his bus so rashly crushing our bike on the adjacent car.

It was by God's grace that we had balance our bike safely or else we would the victims for the rash driving. Immediately we went to the Dindoshi Depot to lodge a complaint but we were told that the complaint should be made only at the arrival depot as the bus doesn't report to them.

It is humble request to the concern authority that they should take this incident seriously and revert to us with the solution. THERE ARE LOT OF PEOPLE SUFFERING DUE TO THIS NEGLIGENT DRIVING. I shall await for the positive response or this will force us to take further actions.

I agree with you. ROute No.2Ltd goes to Electric House only till 10:30am. Its an important bus for us as it connects important parts & J.J. Hospital.

Its the only bus that goes to Colaba from Teacher's Colony. Please start whole day services till Electric House.

I DO AGREE THAT THE CHANGING OF THE ROUTE SCHEDULE OF 2LTD HAS AFFECTED QUITE SOME PEOPLE. BUT I WOULD LIKE YOU TO ADVISE THAT CATCH ROUTE NO.11LTD WHICH STARTS FROM BANDRA GOVT.COLONY AND GOES TO NAVY NAGAR AREA IN COLABA THROUGH AREAS LIKE DHARAVI, SION, DADAR T.T., PAREL, LALBAUG, BYCULLA(E) AND JOINING ROUTE NO 2LTD AT NAGPADA.ALTERNATIVELY YOU CAN CATCH A BUS UPTO MAHIM AND THEN CHANGEOVER TO ROUTES LIKE 1, 51, 83.

BEST — Last Stop

The last stop of Bus Route 172 is at Saat Raasta, Jacob Circle (Sant Gadge Marg). Can you beleive a Last Stop of a huge Bus in the Circle. This Junction is already overcrowded with a lot of Traffic and sometimes there are 2 to 3 buses parked at this last stop thus causing absolut chaos at this crucial junction. Some notorious drivers even park the bus in an awkward manner and this causes more inconvenience. May I request to move the Last Stop of bus route 172 to some place. Infact it can start from Tardeo Depot of Bombay Central depot which is not very far from this place.


Thank You

Suresh

Just move this bus stop from Saat Raasta. It is a major problem. Because of tis last stop there is also a office booth which is on the foot path. This is also a big problem for pedestrians.

JF

Route No. 2LTD is important route for people of Teachers Colony, Maratha Colony, Vakola, and even Govt Colony ( back of Teachers Colony ) after change of its last stop it cause lot of problem for people especially old people who want to go to JJ hospital, St George hospital, they cant change over at Byculla. So at least Extend upto Chatrapati Shivaji Terminus ( V T ) and other side up to Santacruz Airport or Santacruz Station ( East ) instead of Mahim Bus Station.

BEST BUSES — BUSES DONT STOP

I regularly commute from Bharat Nagar (BKC) to Bandra Railway Station. It is a regular feature to note that Buses plying on that route in the evening after office hours i.e. after 5 pm (Bus No 310) even if there is sufficient space to accomodate a few commuters, the conductor rings the bell and the bus will go and stop a few meters ahead, or if they do stop they will not allow the bus to fill to capacity. It indicates a lazy attitude on the part of the conductors who do not want to issue more tickets or inconvenience themselves. I'll specifically quote the case of Bus No MH01-L 8169 which went past Bharat Nagar Bus stop on 19.06.2008 at 5.35 pm without stopping though there were just about 8 standees in the bus and 50 commuters waiting at the bustop. This indicates a very inhuman approach on the part of the conductors.

B.E.S.T. Undertaking — Frequency of Bus

I live near PUMP House. I cannot get on to the bus in the morning around 8.30 to 10.30. There are 5/6 buses between Majas and Andheri Station but the number of people travelling is very very high. Forget about a seat, One cannot get inside the bus.

Also, in the evening on the way back, All buses are over crowded, people form 2/3 standing lines, it is very inconvenient to travel in such buses. Though 441 is exclusive bus on this route, the frequency still needs to be increased

PLEASE get a feedback from Conductors on the crowd, also do some survey yourself and then PLEASE increase the frequency.

The bus stop has moved to Pinky theatre but the Stop for 441 is separate from the other buses for PUMP house. Please consolidate the bus stop so that one can choose which bus to take.

Best Bus 298 — Frequency of Bus

I appreciate BEST Buses, a lifeline of Mumbai. BUT...

I live at Rawalpada, Dahisar. We have 298 bus for Boriwali station. Ladies special bus is at 7.45 am, but unfortunatly almost 90% time between 7.40 am to 7.55 am we have hardly buses, so daily we missed 8.10am train, so even after we have bus pass, need to catch auto. And sometims around 8 am, almost 3-4 buses come together. Now what to do with this buses, a BIG QUESTION.
I request to BEST, to please not to keep so much difference between two buses at this peak hour.
Also new buses windows concept, I dont know who is that NAMUNA engineer who proposed such window style, (no vantlation), earlier was really good, also new bus is having very less passage, they got SHRINK...

Please do the needful

B.E.S.T. Undertaking — Vulgar ADs and songs inside the Bus

I was travelling from Andheri to Four bunglaws by BEST bus with my daughter, Inside the Bus there was 2 Flat TVS showing various ads, inbetween the ads there was filim songs, these songs were very provocative and sexy, If it was at my home I can Switch of the TV or I can avoid watching SUch Moveies from Cinemas, but Here tere is no choice, and I have to answer my doaughters questions, daily many childrens are travelling by these BUSES, It will Badly affect their caracters, We are Paying Bus fare, why we should watch these type of Vulgars

Dear Sir,
It is to bring into your notice the pathetic condition of Bus no 2Ltd which is the only bus from JJ hospital to Bandra East, Travellers have to wait for hour for this bus
Plz do something abt this as this is the only bus going to teachers colony and in the most economical way.
Let the system be disciplined and regularised

Dear Sir,
It is to bring into your notice the pathetic condition of Bus no 2Ltd which is the only bus from JJ hospital to Bandra East, Travellers have to wait for hour for this bus
Plz do something abt this as this is the only bus going to teachers colony and in the most economical way.
Let the system be disciplined and regularised

The General Manager,
BEST
WADALA DEPOT,
DADAR.

DEAR SIR,

THIS HAS REFERENCE TO ROUTE NO.63 STARTING FROM SION DEPOT AT 5.18 A.M. AND NOT HALTING AT DADAR WORKSHOP. IS THIS BUS MEANT ONLY FOR CONDUCTOR AND DRIVER TO TRAVEL OR FOR PUBLIC SERVICE. ON ENQUIRING FROM OTHERS IT WAS NOTICED THAT THIS PARTICULAR BUS IS STARTED EARLIER FROM SION DEPOT THAN ITS USUAL TIME.
PLS LOOK INTO THE MATTER AS IT CAUSES INCONVENIENCE TO ALL. HOPE NEEDFUL WILL BE DONE AT THE EARLIEST.
THANKS

Bus no 165 has a very bad frequency between 6pm - 7pm in the evening .
As there is no other bus from Prabhadevi to CP tank we have to wait for the bus for more than 40 to 45 min everyday .
Also to bring to your notice the road from Saat Rasta to two Tank (Do Taki ) is so bad that normally such a distance can be covered in 10 minutes but this bus take more than 30 minutes, as the road is full oh shantis and food stall . also there is a gas filling station which causes a terrible jam every evening
Either the frequency of 165 should be increased or one more bus which take the route from Prabhadevi to CP tank should be introduced.

26-11-08 Reminder I
The Manager,
BEST Bus
Sion Depot,
Mumbai 400 022.

Dear Sir,

This is to bring to your notice that BEST Bus No.63 starting from Sion Depot at 5.18 a.m. does not stop at Dadar T.T. Workshop though it is absolutely empty. Is that this bus meant for only conductor and driver and the public to remain standing at the Bus stop.

Previously I had written to Wadala Depot on 19-11-08 but no action has been taken till date and still the above mentioned bus does not stop at Dadar T.T. Workshop.

Please look into the matter at the earliest.

Thanks and hope the needful will be done

Dear Sir,

I happen to be a victim of a person who regularly uses the bus no 62 from Palza to ICICI Bank. This person is notorious and regularly gets into fights with people at the busstop as well as within the bus. Today, the same person had the audacity to even beat and push me around.

It is with great distress that I write that the conductor in the bus (The badge on his card read 87072) was laughing shamelessly and unabashedly instead of helping me out. The bus was operating at 8.45 am and the number of the bus was MH 01 H 9132 and the number of the conductor was 87072.

Would you kindly explain to this staff member that he needs to be resolving issues and not compounding them with his senseless laughter? Would definitely want to hear from you on this, failing which I would have to approach higher authorities.

General Manager
BEST
Boriwali Depot,
Boriwali

Dear Sir,

Good morning, daily I am travelling from Thane Station to Louiswadi by BEST bus (700). While travelling on today (30//12/2008) your conductor of bus no. MH 01 LA 6367 (from Thane 9.40 a.m.) ask for 4 Rs change. I had gave him 10 Rs and humbly told no change with me. He spoke wrong words to me which was not a good. Also aruguing on the same.

Would you kindly explain your staff member (Bus Conduator) to behave proprly with passangers.

85 number bus as well as let come in worli naka bus stop .

I travel in AC bus everyday between Mulund Rly Stn and Bandongari in the morning at 7.15 am from Mulund.
Recently it has been observed that the air conditioner in the bus is kept OFF (saying that there is cold outside, by respective conductors) and only the fan is put ON.
This leads to suffocation and unhygenic ambience inside the bus.
Many a times we are forced to open the windows.
In spite of putting this point to the duty conductors of the same bus, there is no convincing reply from the staff nor any remedy taken, nither in that day travel nor in the next day's bus.
(My todays tkt no is[protected] +[protected]
This is very pathetic and disturbing.
Main reason to travel with AC BEST bus is (1) To avoid my personal car on the roads hence avoid a small share in solving the traffic jam problem in Mumbai, (2) The time required by personal car and AC bus is almost same.
I do not know why the other passengers do not complaint.
But I'll definately keep the followup with BEST administration.

i travel in bus every day. new maneklal ghatkoper to marol maroshi depo in the morning at 8.00 am.
conductor never stop the bus on new maneklal. and this bus has no frequnces also. pls do somthing.

dear sir,
i travel in bus every day. new maneklal ghatkoper to marol maroshi depo in the morning around at 8.00am to 9.00 am. my bus no is 334. we used to tell conductor and driver that STOP the bus . but he never give any reply. he never stop the bus. and he laughed. and during evening time hardly there are 2 buses in 1 hour (less frequancy). due to less frqunce bus is too croudy. so i (majority ladies) can not catch the bus. due to the slow road work the bus get stuck. due to that only half an hour run we complite one an half hour. so pls do somthing.

poonam d. upadhyay

BEST — buses not stopping at bus stop

At Gandinagar between 9 to 10 a.m many buses do not stop or they will stop at log distace enven if buses are empty after stading for 1/2 an hour you will get one bus.

Who is authorised person were we can launch written complin.

pl. give address

I whould recomend some officer should be satnding at this type of bus stop.

Thanks

To,
Officer in charge of
Marol Depot, MIDC, Andheri

Dear Sir,

Do you really take note of what is going on in your depot. Your bus 709 is irregular and frequency
is very less. Your drivers are rough and always in hurry. Firstly buses come late, then these drivers
hurrily drive the buses.

On sundays, between 6:05pm and 7:15pm there comes NO bus neither 709 nor 461 from your depot.
Whats going on?

DEAR BEST and all other modes of Public Transport,

FOREVER - Stop, uninstall and scrap such TVs, Kiosks, CD players immediately and forever as it encourages noise pollution, rowdies, vulgarity, cheapness, thieves and embarrasses ladies + all other decent humans.

To,
Bus Depot Managment
Sakinaka, Andheri

Dear Sir,

At sakinaka junction Andheri, No any proper queue for buses.All the men just used dhaka muki to catch bus.They do not care about the women.There is impossible to catch the bus for women.We have to wait for 1 hr to catch the bus.

This is request to you please start a ladies special bus from sakinaka between 7:30pm and 7:45pm.

BEST Bus — rude and rash driving

Best drivers don't wait till all passenger get in, they are very rude with passenger even with family passengers.

And somebody tell to drivers and conductors that the services is runing due to boths requirement

Bus No 322 Andhri to Kural Halt at Jari mari more then 20 minute because 1 passenger have two 20 Rs. ticket and they give one ticket to another person. Conductor stop bus in front of Police station and police arrest 4 people and Conductor say to police this four people bit me, bus conductor speak wrong and police believe him and arrest fore people. ticket no[protected]

B.E.S.T. Undertaking — Rash driving by bus driver

Hi i would like to bring it to your notice that the bus driver of bus route no. 66 registration no. MH01 L 8061 was driving very rashly on the evening (6.30) of 23rd may 2009.
The incident took place at byculla(E) by the s-bridge
.He swayed the bus from left to right endangering the lives of the following vehiclists and motorists.He also once crossed over to the other side of the road to overtake a vehicle
i dont know how to approach best regarding this complaint and so i forward this to you hoping that the irresponsible driver would be taken to task.

Hello Sir
I sandeep K Singh want to know you that some of the buses seats has been changed
and this seat is not comfortable to sit, so please stop using new stylish seats
and use old bench type seats.

Thanking you
yours sincere

Passanger

B.E.S.T. Undertaking — Monitoring the frequency of buses from Andheri station(331,186,434 and 443 )

Being a regular commuter of the above routes, I find that all the above buses leave simultaneously one after the other and the latter buses go practically empty. Thereafter there is no bus for 20 to 30 minutes. Thus causing hardships to us coming tired from work /college/or classes and also resulting in chaos since all these buses have been allocated only one common bus stand.

Therefore, in view of the above, I request that each bus leaves after an interval of 5 to 10 minutes. The burden of the conductors will be shared and most o[censored]s can travel in ease and comfort.

Thanking you in anticipation for your favorable action,

Yours sincerely,

yes even i agree to this... its a real nuisance to go to station in the morning.. the worst part being even the rickshaws arent willing to ply... we do have share richkshaws... but if people have bus passes why would they waste 5 rs... its not the matter of 3 or 5 rs... its the matter for how long we have to wait to get into the buses... i actually leave my house 30 min prior to what time i have to leave because i know that i have to stand for 30 min either for a bus or a rick...

BEST BUSES — Driver starts bus before the passenger boards the bus

Dear Sir,
I daily travel from Navagam ( Dahisar) to Borivali Station, many times the driver stops the bus before or after the extrance of the bus stop, and before the passenger gets in he starts the bus, or the conducter rings the bell before the passenger gets in the bus as I am a slip disc pateint i have to be very careful .
And also the bus driver drves the bus fast on truns beetween Technical stop and Navagam where it is very difficult to balance yourself.
I therefore request you to look into the matter and treat this complain is from all the passenger using your services.

Sunil R.Pangaonkar

we traveling daily from kanjur marg to chincholy bandar but it is surprising that only 1 bus is traveling in the 30-40 min time of interval ie:459. most of the time bus driver is not stopping bus on stand ie: at 7.30am & 8.00am.if you want to travel from kanjur marg to chancholi it will take around 45-min to 2-hour (in traffic ).There are no any alternate option that time you can use private travels.if you catching 461/523/460/398 then you will go to droped at jaikoch or goregoan check naka. after that you can spend 30-40 Rs for auto or wait for 459.If you can monitor this bus then you can see it is most crowded bus .
here i requesting to bus company that either you can increase the bus frequency . or provide some alternate bus or route some old bus towards chincholi bandar or skip some stop like L&T & SIPZ.

Dear sir,

From Goregaon(ram mandir) to Malwani there are only 2 buses running 256 & 291. i want to suggest them that there is no proper frequancy is maintaining by them.We are facing lot of trouble in reaching our offices on time coz of less bus.thease buses timing are also so faluating that we are facing a lot of problem coz of this.kindly organise some more buses so that this problem get solve.

Hope u take an Immideat action.

Yours truly,
Jaya Tripathi

B.E.S.T. Undertaking — Drivers and Conductors not on duty occupy sits initially when public line is still over loaded.

i.) Drivers and Conductors not on duty occupy sits initially when public line is still over loaded.
ii.) Also the On Duty Conductors are rude when asked for reply.

Dear Sir,

This is to bring to your notice at evening hours between 7 p.m till 7.45 p.m especially 425, 320, 421, 185 buses does not halt at John Baker Stop ( Andheri E) despite the buses are empty. Due to which all the commuters are facing lot of problem and jeopardising one's life,

Kindly look into the matter and resolve the issues asap.

Regards,
ParulS

B.E.S.T. Undertaking — Buses dont stop at the bus stop

Hello Sir,

I am daily travelling by bus from pratiksha nagar to famous studio sometime in the evening the buses dont stop at the famous studio while going towards Sion inspite of the buses being empty.

As it is very lonely place to stand at the bus stop and top of it the buses dont stop.

Kindly see to it the buses do stop at the bus stop whether passenger want to get in or not.

It is really very sorry state for the passenger to wait for the bus and when the bus comes it does not even bother to halt at the bus stop specially bus no (351)

Please look into the matter and try to do something.

Dear Sir,
This is related to bus route between Mumbai to Navi Mumbai (502, 503, 505), I have observed that lot of BEST staff are travelling sited on this route after or before their duty hours in spite of public rush.
I would like to know weather they are permitted to travel sited & how many staff persons in a one bus?
I have also contact at VASHI depot for the same, and depot officer replied that staff members are allowed to travel sited in buses & they are having right to travel after their 7 to 8 hours hard duty. Officer also gave example of private company's bus facility provided to their staff, and it is happening because lot of BEST staff is resident of Navi Mumbai area.
But private company's bus service is not related to general public as BEST service. BEST also can give separate service to their staff if so many staff is traveling on this route & avoid inconvenience to public.
Please look in to the matter.
Thanking you.
Sandeep.k

To,
The General Manager
Best Transport.

Dear sir
Good Day,
This is with reference to the Bus No. 386, running from Ghatkopar station to Kailash Complex. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. So It is a kind of request and suggestion to increase the frequency of Bus no. 386.Seeking help from the official of Best Transport in this regards.
Awaiting for possitive reply as soon as possible.
With Best Regards
M.R.Gupta

Respected Sir,

I think like those mentioned above complaints my complaint too won't be responded. But then too i want to bring it to your notice about the harsh driving of BEST bus drivers.
On 16the July 2009 we were dashed off from bike by one of the BEST buses near IIT main gate while returning home thus injuring myself and my husband badly and the driver flewed away with the bus and did not care about it at all. I was not able to trace to whom i have to speak for this not only that when i was travelling in our company bus which normally takes the IIT main gate route was badly hit by one fo the BEST buses heading towards Mulund the Bus no. is MH01 A6013 dashed our company bus and broke its glass pane injuring one of our cleaner in the bus. Our bus only wanted to overtake as there were many passangers in the stop he stood in the middle of the road this is not right. What do the BEST bus drivers think that the whole road is constructed for them? As when we were travelling in the bike the driver dashed us but we were in the corner of the road, normally all bike riders go from the left side but do not obstruct any of the BEST buses - the first case. Also the next case for our company bus which was travelling in the middle of the road. So from where can a normal two or four wheeler can drive from ...can you sggest us some solution...

Awaiting for your reply...

Thanks,
Sonia Kamilla

Sfy — Hike in Ticket Price

I travel from Perambur to Thiruvanmiyur. The ticket price for normal bus is 6 Rs, in a crowded all stop bus. Whereas for the Deluxe bus, it is Rs12 and that too with same crowded, all stop service.

My question is why it is deluxe when it has to stop and why I should travel standing in such a crowded bus at double the price everyday?? This is just to loot the money and this bus is not at all worth.

The most idiotic part is the closing doors in the deluxe always remain open like a normal bus that too without air circulation inside wth glass windows. Such a stupid design of the bus with double the price. One has to go breatheless traveling in the deluxe bus in such a crowded manner.

Dear Sir,

This is regarding Bus No. 421 which runs from Ghatkopar Stn (W) to Filter pada. The frequency of this bus is very less especially during peak hours.
Especially in the evening sometimes for one hour or so there is no bus. Especially the people standing in Chandivali Petrol Pump Bus Stop have no other choice than to wait for this bus as other buses do not stop in this Bus Stop. It becomes very difficult to reach Ghatkopar then. Most of the time bus comes after 30 minutes / 45minutes or 1 hour and it is overcrowded so its impossible to catch the bus.

Please increase the frequency of this bus. As this bus travels through the route where there are many offices and most of them prefer to go to Ghatkopar Station by this bus.

To reach Ghatkopar Station with in half an hour, 421 is the best bus if there is good frequency of this bus.

Meena

Bus No.403 — bus did not came

Bus no. 403, route aagarkar choke to gawanpada ( mulund), bus did not came in between 9.50 pm to 10.40 p.m. , huge rush at marol, seepz, there was no any traffic any where, then why bus not running at proper time, please verify and give me feedback.

thank you.

We want to bring to your notice that there is only one bus - bus no. 45 which is runs between noor baug via J.J. to Churchgate. Bus frequency is very very low. If people miss one bus they have to wait at least for 45mnts to 1 hour.
2 - 3 months back bus no. 20 was started on the same route. And because of that people were having 2 choises for the same route. But don't know why the route of this bus has been changed though public response was very good for this bus. Instead of coming via noor baug it goes via sandhurst road station.
It is our kind request to you that please arrange some more buses on the same route.
If you want we can do the signature campaign for this.

Hi i would like to bring it to your notice that the bus driver of bus route no. 706 marol registration no. was driving very soly on the evening (7.45) of 16 sept 2009.
The incident took place at bahyander to marol (E) by the s-bridge
He swayed the bus from left to right endangering the lives of the following vehiclists and motorists.He also once crossed over to the other side of the road to overtake a vehicle
i dont know how to approach best regarding this complaint and so i forward this to you hoping that the irresponsible driver would be taken to task.

This is manoj thackeray I am staying at andheri.I had travelled at best bus no is MH-01 L-9871 route no 332 from andheri to kurla.Before getting inside the door step that useless conductor had ranged the bell & that useless driver should know people r getting inside he should stop but he had not stopped I had fall down & with me 2 more people fall down.Pl take the action Immidiately otherwise I will give the complaint to any political person.Pl take the action immidiately.
rgds
Manoj Thackeray

B.E.S.T. Undertaking — Conductor & driver

This is manoj thackeray I am staying at andheri.I had travelled at best bus no 332 . MH-01 L-9871 route from andheri to kurla timing is 12.45 pm.Before getting inside the door step that useless conductor had ranged the bell & that useless driver should know people r getting inside he should stop but he had not stopped I had fall down & with me 2 more people fall down.Pl take the action Immidiately otherwise I will give the complaint to any political person.Pl take the action immidiately.
rgds
Manoj Thackeray

It’s been a regular inconvenience for people who catch bus at Hiranandani stop next to Powai Lake. No bus stops at the stop after 10:30PM.
Even if there is less people in bus still the same thing. Even if there are many people on stop and we wave hand but no difference.
We have to wait for 40 to 50mins many a times to get a good bus driver who would stop.
Same thing happened yesterday i.e. 27thOct’09 at 11:15pm. (BEST Bus routs no. 425, bus for mulund west and bus no 2510).
The driver or the conductor didn’t stop the bus at stop but went ahead and luckily since there were some people who had to get down the bus stopped. We ran and luckily caught the bus. There was a female who couldn’t catch and she was waiting at the bust stop at that late hr. And who is responsible if something bad happens to that female or any other female waiting at stop and these guys don’t stop the bus.

Yesterday was good day I got to speak to Driver and conductor. Really felt bad that these guys are don’t have any humanity at all.
When I asked him why didn’t he stop he said rudely “come on come one go ahead” even if the bus was half empty.
They when I asked him again he said he as just 20 standing license. I counted in front of him there were only fourteen guys standing.
When I told him, he just waved it away.
Driver saying “Don’t we have to go home” go home----- then why don’t they roster them self at a different shift if they are getting late. Aren’t they responsible for these people reaching home safely after a hard days work? It’s understandable that Bus guy’s job is also hectic. But that there JOB!!!

Hope someone would do something about this. And those few drivers who stop for us THANK YOU! Our family is grateful to you guys for bringing us home safely.

B.E.S.T. Undertaking — Driver did not stop at the stop

Dear Sir,

On 27th Oct 2009, at Dadat TT bus not 43 vehicle no MH 01 LA 6658 at 6.44 pm did not stop at the bus stop even i did not heard the conductor bell to proceed the bus ...indicating that driver was in an hurry to go back to the depost as soon as possible .. . Bus was not crowed too...

Firstly 43 no bus come every 45 mints and if this happen can you image for how long passanger have to wait for the next bus to come.

Hope you will take an action against the driver .... you can mail me you feed back on [protected]@yahoo.co.in

I am a regular user of BEST buses and have a bus pass. I admire the patience and tenacity of the bus drivers who have to drive along the S.V. Road to Andheri East route. Most people complain that BEST drivers are rash. Some of them are and do not even stop at the bus stops. For example last Sunday I was waiting for nearly an hour at the 91 bus stop at Mahim and the driver just bypassed the stop and stopped ahead although the bus was empty. There are other drivers and conductors who are extremely courteous and I am lucky to encounter these drivers and conductors who in spite of having to contend with the busy traffic and bus loads of passengers and traffic jams and auto rickshaws coming in their way do not lose their temper.

I would request you to please increase the frequency of the following buses:

324, 336, 422, 84 and 4Ltd. Sometimes there are two or three buses which come together at the same time and then we have to wait for more than half an hour for the next bus. For office goers like me it becomes difficult to reach the office on time due to the paucity of buses on this route.

Thank you for reading my complaint.

To Sion Bus Depot
I would like to inform that Bus Route 503 LTD start from sion Depot but are not allowed to board in the bus at depot as the official tell to go out near the Bus Stop get into the Bus outside the depot.As in the Peak Hours for Old person & womens it is very Diffcult to get into to Bus as it over croweded with no queue.My Request is to start Bording of 503 LTD from Sion Dept itself so there will be queue at Depot & old women men will be able to get into bus Easily.I want add one more comment that one Ac Route bus should start from Sion Also bus coming from Bandra are to crowedd during peak hours.as they dont get place to seat at sion .atleast 2 or 3 bus should strat from Sion Depot from Sion to Kharghar
Thanks & Regards
Jairaj Keer

To Best Depot
I would like to request to strat a New AC bus route from Kharghar to Sion /Wadal Depot.This route will help people who are staying in kharghar.As of they have to come to Belapur to catch AC Bus


Thanks & Regards
Chaitali Redkar

Irregular Bus service of 601
Hello,
I travel from Malad(E) to kurar village Malad (E) by 601 bus everyday since last 5yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hour or sometimes more for this bus.
Many a times 2 buses comes in 5 minutes gap and then for 1 hour no bus.
The drivers sometimes dont even stop the buses at bus stops though not their fault because no one can enter the jam packed buses.
there is no any option to go malad station except auto rikshaw and this think makes Rikshawallas special...
Please the concerned person look into this matter as soon as possible.
Its very frustrating reaching office/ school late everyday!!! It would be a geat help

To General Manager
Best Depot
I would like to request to start new AC route From Kharghar (Jalvayu Vihar) to Sion Depot as how you have started AC 503, AC 505.This route will bemore benficial for people staying in Kharghar.If it is not Possible than atleast during office timinig that is in morning & Evening say Morining 9.00am, 9.30am should start from kharghar to Sion Depot.& in the Evening from Sion Depot &7.00 Pm & 7.30 Pm to Kharghar.
Kindly take this suggestion into high priroty as more passenger from Kharghar will be benifted through this route.
ThankS & Regards
Jairaj Keer

TO
THE IN-CHARGE
BEST TRANSPORT
THERE IS ONLY ONE MODE OF ROAD TRANSPORT(BY BUS) IN CITY(MUMBAI) PROVIDED BY THE GOVERNMENT AND OFCOURSE THE GOVERNMENT HAS FORGETTEN ABOUT IT. AND THERE IS NO ONE TO CONTROL THEM THERE IS ALWAYS NEGLIGENCE IN CONTROL BY THE BEST AUTHORITIES. APART FROM RASH DRIVING THE IMPORTANT THING IS THE BUSES ARE NOT HALTING AT THE STOPS POSTED FOR THEM for eg..AT HUMA, GANDHINAGAR BHANDUPetc. THE LIST MAY BE LONG.
IF THE DRIVER DOES'NT STOP THE BUS AT THE BUS STOP AND IF THE CONDUCTOR RINGS A DOUBLE BELL INDICATING THE DRIVER TO RUN THE BUS BEFORE THE BUS STOP EVEN IF THE BUS IS NOT CROWDED, WHAT THE COMMON MAN SHOULD DO?
THE ONLY OPTION THUS REMAINS IS THAT THE COMMON MAN SHOULD FORGET WHAT HE IS?
WHAT POSITION HE HOLDS AND SACRIFICYING HIS PERSONAL LIFE HE SHOULD IMMEDIATELY CHASE THE BUS AND HIT THE DRIVER/ CONDUCTOR UNTIL HE UNDERSTANDS HIS DUTY.
WELL THIS DECISION COMES BECAUSE THERE IS NO CONTROL OF THE SENIOR OFFICERS ON THE CONDUCTORS AND DRIVER.

Date: 12th November, 2009

To, x
The Depot Manager
Malwani, Malad (West)
Mumbai- 400 095

Sub: Constant failure of Bus Services of ROUTE NO.459 (from MALWANI DEPOT TO MULUND)
With reference to the above, we the General Public thank the Management for introducing the NEW TATA COACH to facilitate the carry more passengers and provide good services.
But with much regret to bring to your kind notice that there is a frequency of the said services from the Depot during the PEAK HOURS and it is not in a position to LOAD more passengers as intended to by your Management. It gives lot of problem to the general public because it is not in a position to accept load beyond its permissible load capacity and hence goes out of order causing problem to the passengers and we reach our office/destination very late and this happens daily. Even the frequency is less during the peak hours and if possible you may introduce ASHOK LEYLAND BUSES on this route which is strong enough to accept more load.
We request you to look into the matter on a SERIOUS NOTE and try to solve the problem at the earliest and oblige.
Thanking you,
Yours faithfully,
GENERAL PUBLIC

CC. THE DEPOT MANAGER, WADALA DEPOT – For information and necessary action.

To,
The General Manager
Best Transport.

Dear sir
Good Day,
This is with reference to the Bus No. 387, running from Ghatkopar station to Park Site Colony. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. So It is a kind of request and suggestion to increase the frequency of Bus no. 387 .Seeking help from the official of Best Transport in this regards.
Awaiting for possitive reply as soon as possible.


With Best Regards
Sachin Panchal

BEST Bus — Less frequency after 9.00 pm

The best bus no. 297 From Boriivali Station to kokanipada are proper whole day but after 9.00 pm the buses are really to late, there is a bus after near about 30.00 minutes, So pls look into the matter & try to solve the problem.

Dear Sir,
Currently there is no direct AC bus running from dadar to seepz.Can we have some AC bus for this route.It would be very convenient for commutters like me who travel regularly between this route.

Thanks in advance

DEAR SIR,
of the last 3-4 months, the frequency of bus route no.83 plying from colaba bus station to santacruz depot has become irregular.there is no fixed frequency.sometimes the bus comes at 20-25 mins .sometimes more than 1/2 a hour.ideally this route has a frequency of 10-15 mins.this is a important bus as it covers areas like metro, peddar road, haji ali, worli.this bus takes the short route as compared to other buses to go to metro and other above places.even in the evening peak hours this bus comes at a frequency of 1/2 a hour.as a result in the 1st 2-3 stops the bus gets packed to the fullest.kindly look into it so that the bus runs on time at regular interval
also, route no.70, plying from colaba depot(electric house) to dharavi depot from[protected] should be restored back to its original routei.e.colaba bus station.as there are quite less buses from colaba bus station to go to areas like churchgate, marine lines, grant road, mumbai central.
at last the B.E.S.T. should be updated on timely basis regarding the latest updates

B.E.S.T. Undertaking — Change of Bus route 203,221,256

Dear Sir

Bus route of 221,203,256, which are diverted from new exchantion barfiwala lane (Juhu galli) i.e from Andheri (w) S.V Road to juhu Scheme. It is very unconvenient for Gagandeep and New India passenger.

Requesting you to please run above said buses to original route as early as possible.

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.


1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.


The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.



BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.



Commuters (Hiranandani – Buyer Bus Stop)

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.


1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.


The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.



BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.



Commuters (Hiranandani – Buyer Bus Stop)

Sir,

At the outset we wish to thank you for diverting this bus route via Hiranandani, Powai.

However the purpose of it is far from being solved because, it has often been found that the frequency of the bus is almost every one hour (instead of normal 20-25 Minutes as claimed by the conductors) and also at many times the bus does not halt at the stop at all.

The commuters travelling to on this Bus are regularly facing the below problems.

1. The frequency of the bus is very bad during peak hours in the evening that is between 5.30 to 7.30 p.m.
2. On many occasions the commuters are left waiting for more than 1 to 1.30 hours just for the bus.
3. When the bus comes, the conductor does not bother to halt the bus at the Hiranandani Bus Stop (which is opp. Bayer House)
4. On 13.11.09 at 6.50 p.m. Bus No. LA6008 did not bother to halt at the Hiranandani (Bayer House) bus stop even though there was space for people to board the bus.

The above is causing the commuters a lot of trouble as after waiting for so long the bus does not halt at the stop leaving us with no option but to either continue to wait indefinitely for another bus or walk up all the way to IIT or then look out for private vehicles. This is turn also upsets all the other activities for the commuters.

We sincerely request you to look into this matter URGENTLY and increase the frequency of the buses and also make sure that the bus halts at the respective bus stops so that the commuters can get into it.

BEST has always had a very patient ear to the commuters and Mumbai is proud of it. We sincerely hope our request will get IMMEDIATE consideration and the services be improved.

Commuters (Hiranandani – Buyer Bus Stop)

Hello Sir,
I stay at Nehru Science centre Worli But i leave for my work at 10.30 am. But majority of the buses dont halt at ambika mill bus stop and there is a signal ahead if the red light is on we are able to get in the bus but if the green light is on it never hault inspite of bus being empty. Please look into it

Regards,
M. Y. Baig

ICICI Bank — Bus service not in proper time

Dear Sir / Madam,

I am a daily traveller from Navi Mumbai to Ferry Wharf ( Bhaucha Dhaka) Jetty through ferry service.
We are always late to office work due to best bus running lately from Ferry Wharf to dockyard.
We request to provide best bus running from Ferry wharf to dockyard on the basis of ferry timings

Request you to please look into the issue

Hello Sir / Madam,

Main Penkar Pada Mira Road East Thakur Mall ke pass rehta hu, Hamare yaha Golden Chemical pe Subah College time pe Koi Bus Rukti Nahi hai. ( 6.15am to 6.45 am). Hume College aur chote bachon ko School jaane ko let ho jata hai.
Humne isse pehle ek complent letter diya tha.Ye hamara 2nd Complaint hai. Please aap krupa karke hamare pareshani samajkar koi nirnay lijiye.
Thanyawad,

Aapke Customer,
Jitendra ...

B.E.S.T. Undertaking — NOT STOPPING BUS ON STOP.

BUS NO. 3108/PN BUS NO 14 .
THIS BUS WAS NOT STOPPING AT WADALA BRODGE STOP AT 10.00 AT NIGHT ON STOP. WHEN AT STOOD ON MID OF THE ROAD TO STOP THEN STOPPED THE BUS.
THEN I ASKED DRIVER D U HAVE STOP ON WADALA BRIDGE OR NOT HE ANSWERED YES
THEN HE SAYS U SHOULD HAVE TO SLEEP DOWN ON ROAD TO STOP THE BUS.


SO PLEASE LOOK INTO THE MATTER & TAKE NECESSARY ACTION ON THAT DRIVER.

THANKING YOU
BEST REGARDS
MUSTAFA YAKUB
[protected]

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeat requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

Dear Sir,

I am sorry to note that despite my repeated requests the A/Cs buses have been not been extended to Cadbury Junction.
There are quite a number of people travelling from Thane to Andheri every day and it would be a great help to all these office going people if the services of AS422 and AS 4216 are extended to Cadbury Junction. I would once again request you to look into the matter and take prompt action in the matter.

thanks and best rgds
k.v.chandran-Vartak Nagar, Thane.

pl extend AC buses AS416 and AS422 to cadbury junction

best rgds
k.v.chandran

I travel from Santacruz to J B Nagar by 336, 422, 324 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hr or sometimes more for this bus.
Many a times (bus no 422 ) 2 buses comes in 5 minutes gap and then for 1 hr no bus.
The drivers sometimes didnt even stop the buses at bus stops though not their fault coz no1 can enter the jam packed buses.
I agree nowadays there is heavy traffic problem, but this cannot be an excuse.336 itself move out from santacruz bus depot but this days even this bus frequency is very week, previous after every 15mins there was another bus but now we have to stand 1 hr waiting for this bus, without any option people had to get in which ever paked bus halts at bustop & later there are quarrels & fights in buses..., frequency of all this buses are very week people are facing lots of problem due to this.
Please the concerned person look into this matter asap.
Its very frustrating reaching office late everyday. hope you will revert asap & take some action on it.

I travel from Santacruz to J B Nagar by 336, 422, 324 bus everyday since last 2yrs.
Day by day the frequency of this bus is going down.
Now a days i have to wait for 1 hr or sometimes more for this bus.
Many a times (bus no 422 ) 2 buses comes in 5 minutes gap and then for 1 hr no bus.
The drivers sometimes didnt even stop the buses at bus stops though not their fault coz no1 can enter the jam packed buses.
I agree nowadays there is heavy traffic problem, but this cannot be an excuse.336 itself move out from santacruz bus depot but this days even this bus frequency is very week, previous after every 15mins there was another bus but now we have to stand 1 hr waiting for this bus, without any option people had to get in which ever paked bus halts at bustop & later there are quarrels & fights in buses..., frequency of all this buses are very week people are facing lots of problem due to this.
Please the concerned person look into this matter asap.
Its very frustrating reaching office late everyday. hope you will revert asap & take some action on it.

This is in context to the problems and issues faced everyday and now it is becoming highly disappointing to experience it almost every day the following issues: -

Ø Buses not plying on time.
Ø Buses are not halted at all stops, even though, there is enough space for passengers to board the buses.
Ø Foul languages used by conductors and drivers against passengers.
Ø No specific counters assigned to lodge the complaints against such ruthless acts.
Ø No action taking against complaints made.
Ø Complaints are always asked to be delivered in writing but no responses to those complaints.

There are many such cases and it is getting worst day by day.

Today one of the TC’s (Blue Shirt Employees) went to the extent of saying “Paya pada amchya” (Touch our feet’s and beg for justice).

This is the height and we should do something against such BEST employees.

On 15Dec, 09 Root No.319, Bus No, MH-01 L-8047, timing 8:50AM this bus conductor did not stop bus at Marol Pipe Line stop, but i don't now why bus is empty & our bus stop is fully rusted by people but what is problem by the driver & conductor that not stop bus please take strike action against this bus driver & conductor thank you

L&T Bus Stop — Request for bus from L&T Bus Stop

Boarding bus from L&T bus stop is impossible for females. Please arrange to start buses from L&T to Mulund / Kanjur Marg so that the females and senior citizens can travel comfortably.

BEST Bus — Conductor and driver at fault

Today (16th December, 2009) I was travelling in 82 / 76 bus from lamington road whose last stop is LIC Mantralaya...When the bus stopped at LIC at about 10.35 am Just as I was trying to get down from the bus at the last stop , the conductor without waiting for all to get down asked the driver to drive. the driver quickly started driving the bus and I was half outside hanging at the door.....and I started shouting and yelling only then the conductor noticed....request you to please take action against the conductor and the driver. the driver is a young boy. They should always wait for the passengers to get down and only then instruct the driver to drive the bus. Please take action against them.....

B.E.S.T. Undertaking — Insufficient buses on Route 327

Hi,

I am regularly traveling in bus 327 between Goregaon(East) station and Shivsahi Prakalp from last 2 years. However, I find that the frequency of this bus is quite low. I board the bus from Dindoshi Depot but many times am unable to get in as it is very crowded. Sometimes there is no bus for almost 40-45 mins. At the same time buses like 343 towards Santosh Nagar would be running empty one after another.On an average for every 7-8 buses of 343 there would be one 327. Why BEST is neglecting the route 327 while deploying more than required number of buses on route 343.

Also I have noticed for BEST buses in general that there would be 2-3 buses of same route running behind one another with the buses which are behind being almost empty. Then there would be no buses for next 30 mins and then when a bus comes it would be fully crowded. If the buses are run at regular intervals instead of such haphazard manner, it would be benefecial to BEST as well as passengers

This is with reference to the Bus No. 421, running from Filter pada to Ghatkopar station. I normally travel by this bus and finding that it is becoming very difficult to travel because of very less frequency of this bus as you will find now in these days it has become very busy route. And No other Buses are available in this route. People are suffering while traveling. Not stopping at all stop.So It is a kind of request and suggestion to increase the frequency of Bus no. 421.Normally increase frequency beween 6.00pm to 8.00pm. Seeking help from the official of Best Transport in this regards.Awaiting for possitive reply as soon as possible.

I regularly commute from moroli chruch to Bandra Railway Station. It is a regular feature to note that Buses plying on that route in the evening after office hours i.e. Morning 9 am (Bus No 356) even if there is sufficient space to accomodate a few commuters, the conductor rings the bell and the bus will go and stop a few meters ahead, or if they do stop they will not allow the bus to fill to capacity. It indicates a lazy attitude on the part of the conductors who do not want to issue more tickets or inconvenience themselves. I'll specifically quote the case of Bus No MH01-L 9823 which went past Moroli Chruch Bus stop on 4/1/2010 at 9 am without stopping though there were just about 8 standees in the bus and 10 to 15 commuters waiting at the bustop. This indicates a very inhuman approach on the part of the conductors.

Dear Sir
I would like to bring to your notice the increasing incidents of theft in BEST buses especially in Bus No 226 which ply from Barve Nagar to Borivali. There are a group of notorious women who travel by the bus with an intention of pickpocketing. I had a very bad experience of the same. There were other women also who has complained the same. Request you to please take some necessary action in order to stop them
Thanks & Regards
Ankita

Dear Sir/Madam,

This is with regards to the AC bus no. 707, I board the bus from malad, but the frequency is never 30 mins infact it is much more than tthat.I sometime wait at the bust stop for an hour also and eventually i have to take a rick and go to santacruz.Same thing happens from santacruz depot bus stop in the evening.i have to keep waiting for about an hour.oN ASKING I WAS TOLD BY THE CONDUCTOR THAT WHEN 1 BUS COMES THEN ONLY OTHER LEAVES WHEREAS I HAVE SEEN 4-5 buses in the depot and even when i see 2 buses going in still it doesnt come out and i have to wait still for 40 mins.i think we prefer an ac bus is to avoid train n personal vehicle usage in traffic but it is not solving the purpose.and because of less frequency the bus becomes so overcrowded that driver is not even able to view the left side mirror and he keeps asking people to move inside when there is no space only.please make it more organised.thanks

Bus no 460 & 341for the past 15 days between 9.50 am to 10.30 bus deosn't halt at Aarey Dairy.Even if the bus is empty.It becomes very difficult to travel every day.We reach office late evey day.to reach on time have to travel by auto, we cant afford to spend for auto every day, our record in oofice is also getting spoilt, Request you to take an action as soon as poosible.

Thaking You
Sushant Rane

i m residance of palm beach road. ther is only one BEST buys available for us for travalling, and frequency of the bus is too poor. Is there any chances of increasing the frequency of bus 502...

The General Manager,
BEST
WADALA DEPOT,
ANDHERI.
there should be ac bus from oshiwara to vashi depot via Chakala, Ghatkopar.Its frequency has to be high.

today i reached bus 56 Bus no MH 01 9493 at mahim bus conductor was not stop the bus on the bus stop and when i asked him about the situation that time he talking very rudly and given bad words to me and said you want to complaint about me you do it i never affared and again he given bad word please you take action about this

thanking you

Dear Sir,

The bus AS 525 is not stopping in Ghansoli Station/Standard Kali/Ghansoli Gaon. So I have to go to Talavali naka to catch the bus. It is far distance from my stop. Some drivers stops the bus in above mentioned stops, some doesn't. And in Airoli only one stop is there but they are stopping in every stops. I really dont understand this. So please provide us atleast two BUS STOPS in between Ghansoli station and Ghansoli Gaon. Because the bus starting from MIDC you will get most of the passengers from New Mumbai only.

Awaiting for your reply.

Thank you.
A. Ajit patra.

To,
The P.R.O.
B.E.S.T.

Introduction of New Bus Route at Andheri-East Railway Station or extend route-39.

With the services of Route No.-39 is withdrawn from near Andheri station east, the commuter are left to the mercy and dependency of bus route No. 2 Ltd alone. The said route is extended to Electric House but the frequency has remained the same. Traffic jams further affect the frequency and thus the commuters have to wait very long. To avail any alternate route the commuter either has to walk across Fly-over Bridge or go to Parle incurring additional bus fare.

If route No. 39 reintroduction is not possible, then we all sincerely request the authorities concerned to introduce a new route originating from Andheri (East) railway station such that it will cover Koledongari –Smabhaji rd. Shhan Talkies Parle (East) station, Parle Milan sub-way to join S.V. Road for Santacruz-W, Khar, Bandra, L.J. Rd. Mahim, Matunga, Dadar, Prabhadevi, Worli to J.M. Mehta Road or any other destination which the company finds it suitable and feasible. We hope that the request will receive a favorable consideration and that Andheri East residents and commuters shall have an alternative route.

D. Dhananjay
Devdeveshwar CHS
Teli Gali Cr. Rd., Andheri(E)

B.E.S.T. Undertaking — BEST BUSES RUNNING EMPTY

I REGULARLY TRAVEL FROM MULUND(W) TO SHANGHRILA BUS STOP I HAVE NOTICED THAT EVEN THOUGH THE BUSES ARE EMPTY CONDUCTORS & DRIVERS DONT BOTHER TO WAIT FOR A WHILE TO ALLOW THE PASSENGERS TO GET IN.IT IS SEEN THAT THEY ARE ALWAYS IN HURRY EVENTHOUGH THE BUSES ARE ALWAYS RUNNING LATE.SIMILAR COMPLAINT IS AGAINST CONDUCTOR HAVING BATCH NO.40934 ON BUS NO.459 (REGD.NO.MH01L8416) ON 24/02/2010 AT 9.45 A.M.WHEN MOST OF THE PASSERNGERS ARE WAITING TO BOARD THE BUS TO RUSH THEIR OFFICE THIS CONDUCTOR IS INTERESTED IN TAKING THE BUS 95% EMPTY.I DONT KNOW HOW BEST IS GOING TO MAKE PROFITS WHEN THESE TYPES OF EMPLOYEES ARE THERE.ALSO THEY DONT HAVE MANNERS TO SPEAK TO PASSENGERS.THEY TREAT THE BUS AS THEIR PRIVATE PROPERTY AND ARE DOING FAVOUR ON PASSENGERS BY ALLOWING THEM TO ENTER THE BUS BUT INFACT THE CORRECT POSITIN IS THAT IT IS A PUBLIC TRANSPORT & THEY ARE OUR EMPLOYEES.SO THE CONCERNED PERSONS LOOK INTO THE SITUATION & DO THE NEEDFUL A.S.A.P.

REGARDS

SUNIL KAMAT

Respected Sir/Madam
BEST Manager,

Yesterday on 24/02/2010-AC Bus number Route Number-422 ( No 1166 Majas ) for Agarkar Chowk at around-8 :30 am to 10 am -Got problem and due to which it stopped many times in Intervals( At Gandhi Nagar, IIT., Powai lake, L & T etc) and finally it stopped at SEEPZ Depot. And then we were arranged a Double Decker Bus for the remaning distance to Andheri Stn.
Thanks BEST for arranging backup for Consumers.

But today on 25/02/2010- I was shocked to see a driver of Bus route number -403 ( MHO1-L 9262) for Agarkar Chowk at around 8:30 -10 am - driving this Bus so recklessly that it almost took 2 Lives of Youths -one at around Powai Police Station and second near L & T. Both the time the Buses didnt stopped at the stops- Ram Ashram and L & T, Due to which the guys who were trying to board it almost got entagled under the Tyres. the Guy at Ram ashram managed to save his life and he boarded the bus and Hit the Driver and Abused hm . Totally Driver was more at fault than that Guy.

Please take action against such drivers which can spoil BEST's name like the way Delhi's Blue Line is defamed in Delhi for killing people/Consumers via Accidents. If Possible make 403 as Super-fast i[censored] cant control such speeding drivers.

With Regards

Vinod Shenbaga

To,
The General Manager
BEST.

This is to inform you that, we are regular travellers from Free Press Journal Stop. Everyday we face lot of problem. We have to stand in a queue for long time. From the same stop, buses to Churchgate also leave and the frequency of Churchgate buses is so much that sometimes only 2-3 people travel. Why dont u increase the Buses for V.T i.e. Bus No.12 or Bus No.1.

Accha!! when one bus comes after a long time, that bus is also made to wait aside empty by the Controller, dont know what is the logic. Here is bus line is going on increasing and people like mad are standing in a queue.

Atleast during the PEAK hours, we all would like to request you to increase the BUS frequency. Also previously there was double decker for this stop. Now, u are sending only single decker that too sometimes it is 'BAKRA BUS' i.e. only single seat bus, it is very very disgusting.

Please increase BUSES in the evening time i.e. from 6 p.m. to 7 p.m. and take the Blessings of the peope, AAM JANTA.

I[censored] take immediate action, we all will be very thankful to you.

This is our earnest request!!! Please do the needful as early as possible.

With ample of thanks!!!


Sunanda n Aam Janata

BEST Bus — Rude behavior of Conductor No 38573 for Bus no 347

Conductor No 38573 for Bus no 347
I travel daily from Gokuldham medical centre stop to Veetbhati stop daily since last 2 years every morning the ticket for the same is Rs. 4 today morning the conductor No. 38573 in the Bus 347, (MH-01 LA 6184) gave me the Rs. 5/- ticket. When I asked him the reason for the same he was exceptinally rude and did not listen to anything i had to say. He almost shouted on the top of his voice which was embarasing for me. I always pay the right amount for my ticket and if there is an increase in the ticket price i do not mind paying that either but the behaviour of the conductor was really insulting. Please do the needful so that he doesnot harrass passengers when they as him valid questions. The bus was almost empty at the time as it was early morning 7:30 am.

people are miss using the best bus tickets
if they buy 20/25/15 rupees tickets,
they are giving tickets each other

my name is Madan, i taken a bus no 8306, route No 513, from Vashi to Electricity board(conductor charged me Rs.6), while i am getting down at electricity board, i was checked by the ticket collector Name B P Sawanth(BC-196661).He said to me that you are over travelled and collected a fine of Rs 66(Chalan no 3123).Travell date:1.3.2009 time :10:00 PM

My question is how i am responsible for this?what ever conductor has issued the ticket i have taken it.

Mr B P Sawanth(BC-196661) is saying that its you fault.he had abused me and talked in racist manner.

Please take corrective action aginst the conductor and B P Sawant

Bus No 322 Andhri to Kural Halt at Jari mari more then 20 minute because 1 passenger have two 20 Rs. ticket and they give one ticket to another person. Conductor stop bus in front of Police station and police arrest 4 people and Conductor say to police this four people bit me, bus conductor speak wrong and police believe him and arrest fore people. ticket no[protected]

Conductor No 9043 for Bus no 15
I travel daily from Shindewadi to Parel stop daily since last 2 years every morning the ticket for the same is Rs. 3 today morning the conductor No. 9043 in the Bus 15 (5032) gave me the Rs. 4/- ticket. When I asked him the reason for the same he was exceptinally rude and did not listen to anything i had to say. He almost shouted on the top of his voice which was embarasing for me. I always pay the right amount for my ticket and if there is an increase in the ticket price i do not mind paying that either but the behaviour of the conductor was really insulting. Please do the needful so that he doesnot harrass passengers when they as him valid questions. it was the time of 5.30 pm

Conductor No 16611 for Bus no 451
I travel daily from Goregoan Station to Unit no 32 stop daily since last 2 years the conductor No. 16611 in the Bus 451, (MH-01 LA 6904) bus timing 9.00pm I say Conductor please bell.but he is not lessen, When I asked him the reason for the same he was exceptinally rude and did not listen to anything i had to say. I already pay the right amount for my ticket & He is not Issue or ask any Passenger tiket up to Aarey Market. Please do the needful & get back to me.

To,
Mr. Khobragde,
General Manager & Manging Director,
BEST, Mumbai.

We the undersigned hereby submit our grievances regarding inconvenience caused to the passengers travelling by 440 Ltd. and 448 Ltd. from Borivali (East) Station. The grievances are as under.
The above buses leaving from Borivali does not stop at Samata Nagar, Kandivali due to which passengers boarding from Samata Nagar, Kandivali has to wait for a long time and we cannot reach office in time. If at all the bus halts at this stop the conductor ring the bell and the bus starts due to which male passengers can board the bus but lady passengers cannot board a running bus. This happend upto Gundavali-Jogeshwari.
Hence we request your goodself to kindly may necessary arrangements to start the above buses from Samata Nagar, Kandivali (East) Bus Depot also so that we are not put to inconveniece and relie[censored]s from this trauma which we are facing day to day. We suggest the pick up timings as under.
Pickup timing - 8.30 a.m. / 8.45 a.m and 9.00 a.m.

Thanking you,

Yours faithfully,

MHADA staff, Govt. Staff and General Public travelling by the above route.

BEST BUS AS-2 — CONDUCTOR

Every day I travel by AC Best bus and has a pass . One conductor makes lots of noise by chatting to the female passengers loudly without any manners and disturbing other passengers

Today I traveled in the same bus AS -2 .NO 1902 Mager thana
which reached national park at 7.30pm .I do not have the bage number of the conductor.

Please remove this staff from the AC bus

I travel daily from Turbhe naka to Ghatkoperdepot daily since last 6 months every morning. today morning the conductor No. could not ascertained in the Bus 507, (8464). Bus was late since 4 days up to 10 min of its regular daily timing. When I asked him the reason for the same he was exceptinally rude and did not listen to anything i had to say. He almost shouted on the top of his voice which was embarasing for me. just i asked him politely for my information but the behaviour of the conductor was really insulting. Please do the needful so that he doesnot harrass passengers when they as him valid questions. The ur best staffs wre present at the same time on 15/09/2010 at 05.47 hrs.

i take bus no.303 from kalidas mulund west on 22/5/2011 with my wife, daughter, mother & father both are Senior citizen at 8.45 am i also have 3 luggage and when ask for tkt conduter of the said bus told me buy 2 luggage tkt along with my travel 5 tkt for bandra terminal, which i bought and happily start my journey, but when i arrived at destination i ask for tkt which i produce and checker reply that i instead of 3 luggage tkt i have 2 tkt which i bought as per told by bus conduter, but said checker fine rs.110/- for to get 1 luggage tkt short.
after long argument with checker and bus conduter they told me how much you will pay
and i pay 50/- and i also force to get same fine from bus conduter also and he also paid but i not saw that he get penalty receipt or not, i recd receipt which indicates book no.8005 DHD agar Dt 22/5/2011 conduter (wahak) no.110001 spl cheker ( vises nirikshak )no.371.

yesterday my son travel 2 bus no. 280 fr dahanukarwadi 2 mahavir nagar t 7.30 p.m.he lost his mobile so now a days so many cases come our knowledge so many theft done in best buses like thef of mobile, pocket, & ptherthings so i requst best 2 keep forward 2 yr dept. because theft theftmobile or pocket but after we have 2 suffer lot so please whatever u do by fr yr side do & take this matter seriously ok

so many cases of mobile stealing come under our knowledge in best buses now a days a big gang after stealing of mob, purse or etc. so pls do something in this matter because after stealing a thief enjoy & we have suffer a lot & lot that we yesterday suffer my son lost mobile very expensive fr best bus no.280 my son entered fr dahanukarwadi stop t 7.30 p.m. 2 mahavir nagar a big gang mobile theft gang surounded him & took away mobile. theft enjoy but we suffer till night 12.00 because we start procdure 2 stop card & other process so pls do fr yr side & take more security acton.

Most of the Best buses do not stop at mukund stop, even if the bus if the bus is empty.
there were many school students suffer because of this.
please do the needful so that each bus should stop at their respected bus stop .

BEST should conduct some communication classes for their staff, so that they can atleast speak in a polite manner.

hope these complaints do not fall on deaf years...

thank you.

I boarded a bus at Amar Mahal (chembur W) today morning in Bus no 27 (reg No 9515). The bus was going dead dead slow and before next stop, 4 other buses over took this bus. After the next bus stop also, the same story. When i told the bus driver that i will not reach office in time and another college girl told that she will get late for exams. Instead of answering in polite and good manner, he told that you should have got the other bus 354 (Shivaji Park one). I told that for Prabhadevi i can't catch that bus. He was telling that you should have got that bus and changed later since you have pass. But the college girl was telling that she do not have the pass. How can the driver so irresponsible and answer so badly to passengers since they get salary with our money.

When you board BEST Buses, see the place where driver sits. It is so dirty and full of dust. BEST do not bother to wash of dust the place. Atleast the driver should dust the place before sitting on his seat

I saw today's Times of India about article of King Long Bus. I sent a feed back in BEST UNDERTAKING.COM long back regarding the neatness and the condition of the A/C buses.

I travel from Doordarshan to Chembur. When 111 NMMT bus started, This bus goes full and the BEST A/C bus prior and after come empty since these buses are dirty and lacs speed and it is very noicy and not lit properly. If you see NMMT bus, it is passing all the requirement and hence it is full. I spoke to some passengers and they stopped renewing the passes since 111 is comfortable and stops in most of the stops and very neat and convenient and can read books because of proper lighting.

Very sad that BEST was best and now it is WORST.

Myself Subhash Monde. on dated 05/03/2012 at janakalyan nagar 243 bus stop when i sat in the bus the bus conductor told me that this bus will leave at 8.00am but i was in the bus at 7.45am the ticket no. [protected]/190492 & removed the ticket also. At that same time another bus came & the 1 bus conductor told me that the other bus which came will leave at 7.45am ticket no.[protected]/155574 & again i have to buy another ticket. So please arrange the time according to public service.