| Address: Bangalore, Karnataka |
I am a Post Paid customer of BSNL. My Mobile No. is [protected] and my Account No. is[protected]. I had taken this fancy number by paying the necessary premium amount. I am a regular and prompt payer of my mobile bills, except for a few delayed payments for which I have paid the penalty charges also. Nothing is free or excused at BSNL. During the month of April - May 2010, I was out in my Village in Andhra Pradesh and could not pay the bill invoice[protected] in time.
By the time I reached Bangalore on 5th May, my out-going was barred. On 6th May, at around 1.15 pm, when I went the Customer Care Center, Ganganagar, Bangalore, to pay my bill, the ladies there were already at lunch, even though the working hours is from 9.00 am to 2.30 pm without break. There were already a few other people waiting to pay their bill and cursing them for there service. I don't have anything personal with the ladies eating their lunch. But they should take turns at the cash counter.
Finally at 2.00pm I paid up the Old bill as well as the newly generated bill total amounting to Rs. 1254.00 and I requested for activation of out-going calls. The lady assured me that it will be done in 3 hours. Even until late in the evening, it was not restored.
On 7th morning I tried calling the customer care number, and I made 5 call, each time the lady at the other end keeps me on hold and forgets it. The customer care menus and the IVS is very bad, that's a different story. Thereafter I went to the Customer Care Center, Ganganagar once again in the morning at 9.45 am. The Office is open, but nobody to attend to customers, even though the office starts at 9.00 am. A lady walks in after 5 minutes and I asked her that my service is not yet restored.
I don't know what her frustrations were, but she was very arrogant, and her reply was as if it was a punishment for me for not paying the bill on time. When I said this is not the reply I expected her and she shouldn't be talking like that, she said it was none of my business. I got very angry, and on the spot I removed the SIM from my mobile phone, threw it on her desk and asked her to destroy it, if they are not able to restore my service.
That ends my relationship with BSNL. I have three other connections in the names of my other family members, and I intend to cancel all of them.
There is a lot I need to say on the services of BSNL, which I will take it up at a later stage. Unless you act on the deploring customer services, you will be loosing a lot of your customers in the days to come. I do not regret cancelling the services of BSNL, but I regret I could not retain the mobile number, because I had given the number to hundreds of my friends, relatives and business contacts.
Now I have to start over fresh with a new number from a different mobile service provider. I think, if only there was number portability, I would have jumped over long back and unless there is drastic changes in customer service, there are plenty more waiting to do the same.
A Frustrated Customer,
M.A.Ravindra Raju
Aug 13, 2020
Complaint marked as Resolved ![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
from last 15 days there is connection problem means modem is some times blinking and some times stop the blinking.
I have given complaint at our near BSNL office Gandhnagar-Dharwad on 11-10-10.
They have checked the cable.but not taken necessary action.
more than 4 times I have gone to BSNL Office
till today there is no proper response from BSNL head.
I want help from you
Thanks&Regards
Sannayya Bhat
MY PHONE NO IS[protected]
NAME-KAMLA DEVI GUPTA
ADDRESS-3, CHANDRA NAGAR, GOPALPURA BYPAAS, JAIPUR
For the past 4 months there are not proper broadband connection from bsnl. Every time it disconnects immediately when i try to connect. (This problem has been faced my many peoples around my area). I have placed my complain many times on the phone to the bsnl from April 2011, Till now they are not at all rectify it, but promptly the bill was generated everymonth till date without internet connection. When i went and complain in direct in the office (Triplicane BSNL) they will not at all taken my written complain, they asked me to go to Greams Road HO.Chennai. When i went over there and place my writen complain and i told them to close the connection they are not properly respond me. I met both JE and AE, they told me to walk around all the floors in the bsnl office without taking compalin. But finally they shown me on their system that i have used few hours of internet on june without having clear details, i never used it till now, but the system shows that i have used few hours.
Today i received one more letter from bsnl that i have to pay the due amount for may, june, july, aug 11 for around 1977/- without any single service.
I have paid my last bill on April 2011. After their poor service, i haven't paid the money because of not proper response from bsnl. Please help me the same regarding this big issue.
My Phone : 28441913.
Area : Triplicane, Chennai
Name : R.Ramesh
Mobile : [protected].
Regards
Ramesh