Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL (INDIA) BROAD BAND- KOLKATA  ONCE AGAIN NOSE DOWN TENDENCY TOWARDS A VERY POOR SPEED / PERFORMANCE

CMD /BSNL ([protected]@bsnl.co.in)
CGM/BSNL/KOLKATA ([protected]@bsnl.co.in)

Earlier references made in connection with above may kindly be seen (Available at different relevant web sites)

BSNL have very intelligently switched over to new scheme and declared that Broad Band speed will be doubled from 01.04.2010 to the existing customers. According to BSNL's clarifications to me they informed that I am eligible to get 256kbps for my present scheme. Unfortunately, BSNL miserably failed to maintain supply of even 256kbps which has been brought to their knowledge frequently but without result.

However, we were happy to observe that Broad Band speed gained momentum since 31st March '10 evening and remained at an average of 477kbps to 500kbps & + up to 24.04.2010. For ready appreciation a chart showing BBST recordings from 15.03.10 to 29.04.10 is placed below. This may be reconciled from your own record. It will be evident from speed supplied statement that again a nose down tendency of BB speed started increasing 24.04.10 onwards and as a result there of it has become very difficult to work with BB services. It is not that BSNL cannot maintain supply speed beyond 500kbps.

BSNL authority may find out the lapses as to why every time the commitments made to the consumers by the organization becomes vague and unreliable. Problems if any at the root level may be located and rectified by intervention of senior commandants of BSNL to ensure betterment in services to vast consumers. With best wishes.

"15.03.10 0594 [230.7kbps] [I.P.59.93.207.12] [228.5kbps]
16.03.10 0648 [334.4kbps] [I.P.59.93.210.12] [223.7kbps]
17.03.10 0708 [173.6kbps] [I.P.59.93.166.227][188.5kbps]
18.03.10 0754 [230.4kbps] [I.P.59.93.163.170][248.8kbps]
19.03.10 0815 [208.8kbps] [I.P.59.93.211.111][214.1kbps]
20.03.10 0852 [232.2kbps] [I.P.59.93.255.243][227.7kbps]
21.03.10 1033 [182.9kbps] [I.P.59.93.212.158][220.1kbps]
22.03.10 1057 [233.4kbps] [I.P.59.93.202.205][241.9kbps]
23.03.10 1112 [235.8kbps] [I.P.59.93.203.67][227.9kbps]
24.03.10 1204 [355.3kbps] [I.P.59.93.163.39][242.5kbps]
25.03.10 1266 [238.0kbps] [I.P.59.93.208.227]238.0kbps]
26.03.10 1353 [229.1kbps] [I.P.59.93.209.194][234.2kbps]
27.03.10 1435 [232.8kbps] [I.P.59.93.202.74] [228.5kbps]
28.03.10 1469 [233.2kbps] [I.P.59.93.206.184][232.1kbps]
29.03.10 1512 [246.4kbps] [I.P.59.93.201.200][232.7kbps]
30.03.10 1612 [232.5kbps] [I.P.59.93.254.30] [186.5kbps]
31.03.10 1722 [269.8kbps] [I.P.59.93.216.238][477.8kbps]
1823
***************************************************************
APRIL '10
01.04.10 0000 [527.9kbps] [I.P.59.93.211.200][479.9kbps]
02.04.10 0091 [490.4kbps] [I.P.59.93.245.187][755.1kbps]
03.04.10 0159 [486.6kbps] [I.P.59.93.196.121][527.3kbps]
04.04.10 No-I. Connection
05.04.10 0188 [495.0kbps] [I.P.59.93.201.254][501.2kbps]
06.04.10 0361 [536.9kbps] [I.P.59.93.200.204][505.2kbps]
07.04.10 0430 [563.5kbps] [I.P.59.93.201.250][509.7kbps]
08.04.10 0554 [427.5kbps] [I.P.59.93.245.27] [499.5kbps]
09.04.10 0700 [482.1kbps] [I.P.59.93.241.48] [517.4kbps]
10.04.10 0864 [645.8kbps] [I.P.59.93.205.175]
13.04.10 1055 [565.4kbps] [I.P.59.93.197.183]
14.04.10 1098 [500.9kbps] [I.P.59.93.212.246]
15.04.10 1143 [511.5kbps] [I.P.59.93.205.100][500.4kbps]
16.04.10 1205 [479.5kbps] [I.P.59.93.195.107][527.0kbps]
17.04.10 1274 [493.5kbps] [I.P.59.93.200.173][513.6kbps]
18.04.10 1380 [522.9kbps] [I.P.59.93.212.21] [507.6kbps]
19.04.10 1483 [537.0kbps] [I.P.59.93.196.223][ N.A ]
20.04.10 1633 [499.1kbps] [I.P.59.93.192.152][495.9kbps]
21.04.10 1736 [691.6kbps] [I.P.59.93.197.134][482.5kbps]
22.04.10 1890 [842.4kbps] [I.P.59.93.201.130][480.8kbps]
23.04.10 1959 [489.2kbps] [I.P.59.93.242.207][480.7kbps]
24.04.10 2040 [919.1kbps] [I.P.59.93.245.184][526.9kbps]
25.04.10 2098 [478.5kbps] [I.P.59.93.205.34] [478.2kbps]
26.04.10 2150 [494.2kbps] [I.P.59.93.192.42] [231.8kbps]
27.04.10 2260 [225.0kbps] [I.P.59.93.193.221][183.5kbps]
28.04.10 2383 [227.1kbps] [I.P.59.93.202.150][277.9kbps]
29.04.10 2474 [225.0kbps] [I.P.59.93.206.171]"

Chinmay Kar 29th April '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[Available on Skype, gtalk & Webcom]
[protected]@yahoo.co.in
[protected]@hotmail.com

After my repeated letter & information regarding not properly working of broad band & I.P Statics against all above mention telephone no., till today no any action taken by you.

It is very regrettable that after paying huge amount for services to you but no any properly and timely response given by you.

We also write a letter for rental rebate for 60 days because after allotment broad band, it is not configured or start by your end. So why, we paid with installation of Broad band.
Telephone no.[protected] in the name of A.H Power International P Ltd.
Telephone no.[protected] in the name of Akheychand Hulashchand.
Telephone no.[protected] in the name of Shree Shyam Fiscal services P. Ltd.

i am suffring from telephone noicing problem. when my broadband conected and i am work on it and if comes call and hav to do call then i hav to do switch off my broadband after that i can receive my call and call to another without noincing problem. wat should i do. i hav to informed bsnl offics shahdol m.p. they not solving my problem plz solve my problem bcoz its a state goverment department and with this problem we are effected and dont do our work properly. its my porsonely request plz solve our problem.

I had made the inital connection deposit amount of Rs.1100, for a BSNL connection and Broadband it has being 2months without any response.

Contacted there reigonal officer for the reason, he stated they are still doing a feasibility check. Someone please help me on this one.

Job Order No.89021229

Connection in the name of Sathish Abraham Rajan

I was provided broadband internet service by BSNL,Bhubanesswar based on my SMS.The service was only activated on 16.2.2010 although I purchased the required modem on 3.2.2010 from BSNL through my landline telephone (RURAL KAUSALYAGANGA EXCHANGE). In spite of my request over phone to SDO, Telephone (RURAL) to provide me the lowest tariff plan-USOF 99 as per provision, I was given plan-USOF 150 on 16.2.2010. I then requested the customer care Unit of BSNL through selfcare.edc.bsnl.co.in to change my BB plan from existing USOF 150 to USOF 99 vide SR #[protected] on 8.3.2010.Although my request is under 'OPEN', till now ,no suitable action has been taken by BSNL as yet.I request your kind intervention of this matter.
Dr.A.N.Mohanty, Parijata, SriRamnagar, Uttara, Post-Kausalyaganga, Bhubaneswar-751002

Dear Sir,

I had applied for a land line connection on 19th of Jan 2010 and they said within 2 - 3 weeks, I would be getting the connection.

Today, its more than 3 months over and I have no signs of getting the connection !!! I had personally visited the BSNL offices. I made a visit in Mid Feb 2010 to BSNL Main office in Kalyan West to get the Work order number and they gave me the work order number and asked me to visit the BSNL Kalyan East. When I went there, they said that they are working on it and they registered a complaint as NTC problem. Since then, I have not received any updates from them. They have my alternate numbers, why dont they update us.. Why everyone has to go and stand in queues to get an update ? Do everyone have to take a leave just to stand in a queue and get the updation ??? I'm sorry but its really unprofessional way of working and needs to sort this out.

Its no good just to put big big banners and boardings of BSNL for their service and product and providing worst service to the people who are already waiting !!! Please Grow up !!!


Thanks / Regards,
Lanclet Lasrado
+91-[protected]

My landline phone no.[protected] is out of order from past one month. I made complaints on 198 a number of times but no action has been taken regarding those complaints. I called in GM office, then the phone worked for two days and again get out of order. Again I called in GM office but no action has been taken yet. So I am fed of complaining.

WITH DUE REGARDS, THIS IS TO REQUEST YOUR KIND SELF THAT BILL DEPOSITED FOR MY MOBILE NO. [protected] HAS BEEN CREDITED IN ITS PREVOIUS ACCOUNT NO.[protected] WHICH IS NOT FUNCTIONAL TODAY.
IT IS AS SUCH REQUESTED TO KINDLY TRANSFER THE SAME TO MY PRESENT WORKING ACCOUNT NO.[protected].

THANKS

YOUR'S TRUELY


ABDUL RAFI
[protected]

hi i m yesha yesterday i pay for caller tune.dan i call at BSNL cstmer care.they tl me dat your request is active in 24 hours.but right now is time pass on 35 hours above yet my request is not active.again i call on cstmer care and tl me 2 do active....just want 2 tell your services are toooo slow please kindly pay atention on your castmer so that we always trust on u.and sty trust on ur services..






Thanks
yesha pandya

My telephone no. is 2521166. The instrument is not working properly.
I cannot dial any number. I can only receive.

Regards,
Tarun

sir
my phone BSNL landline,phone no 2652234(in the name of shishir kumar jha,6/a-1,sunderbaug towers,serviced by makarpura exchange ,baroda)is dead for the past 15 days. repeated reminders have failed to elicitc any action
u may do the needful
Shishir kumar jha
email : [protected]@gmail.com

Dear Sir/Madam,

I lost my recent telephone bill which contain my unique ID regarding the bsnl landline with number[protected]. Please reply me back with the unique ID as soon as possible, so that I can apply for on-line services.

Thanks & Regards,
Subbuthai

very poor connectivity while surfing internet connection gets disconnected. Very slow speed

SIR ,
I AM A CONSUMER OF BSNL MOBILE (ORISSA) . MY No. is [protected] .
I SAY THAT IN SEMILIGUDA THERE ARE MANY BSNL MOBILE USER & THEY GOT PROBLEM THE MOBILE SIGANAL IS CUT VERIOUS TIME (when electric has been gone the mobile tower is not working) THAT IS 3-4 hours/day . I SEY THAT SIR THIS PROBLEM IS LONG TIME. IN COMPIDATION MARKET THIS TYPE OF SERVICE OF MOBILE IS FOLURE IN MAKE COSUMER.

PLZ SOLVE THE PROBLEM
B JAGANNATH SUBUDHI
KHARIAGUDA

I have intially subscribe to BSNL dataone broadband of Rs.250 Plan,and they have offerred 1gb free donwload and the speed was very good at that time just to exhust my 1GB free usage as soon as possible i suppose.But,in every month if i dont download anything,only browse for pages,autometically my 1gb is getting exhusted.And i had to pay very high charges for that.One of the BSNL agent told me to change the plan to Unlimited 750 and go for the annual payment,you will get some benifit.I have paid more than 9500/- already for the year.But,the moment i have changed it to Unlimited,my speed become very slow and it is slower than a Dialup connection.I was suppose to get 256 kbps/S as per the plan,but now i am getting max 25kb/s.I have logged complain to customer care twice,but no result.
So, the conclusion is i[censored] choose for a lower price plan they will provide you very high speed internet so that your free usage gets exhusted as soon as possible and they can charge for extra usage.And if you choose for Unlimited,they will make your connection so very slow,u wont be able to do anything,I cant even open normal webpages.BE WARE OF THIS TRAP OF BSNL DATAONE.

Hi,
I have recently migrated to 3G service from 2G of BSNL serivce provider. Already i had the 2G GPRS settings in my mobile. As directed by the customer care representative, to receive the 3G GPRS settings i sent SMS <Manufacture_of_mobile> <Model_of_mobile> to 53855. i recevied 4 sms displaying the following message "Settings received but not saved. Message deleted". On enquiring the Customer care, they asked to delete the cofigurations and all the access points. Even after doing that and sending the SMS i received the same SMS. Even i formated the phone and sent the sms i am still receving the same message. Please help me in this and do the need full as soon as possible. My contact mail id is thirumurthi.[protected]@gmail.com

Sir,
My name is jhansi. My cell number is [protected]. My mobile was stolen by someone. i lost sony ericson C905 mobile and it has the sim card with mentioned number. how can we track the mobile with IMEI number?
Can you send me the outgoing and incoming calls list from my number.

Is there any facility to track mobile using imei number?

I've opted for EVDO connection for my limited Tenure in BHOPAL. As soon as i moved out, i have filed an application to disconnect my subscription. Irrespective to my regular appeals of doing so, BSNL is keep on sending MONTHLY BILLS on my address for the service i have ousted for 6 months back. I have requested them regularly, and everytime they have assured me of disconnection still i am receiving the bills. I don't know what are they upto. KINDLY HELP ME WITH THIS since I AM REALLY FED UP WITH BSNL BROADBAND SERVICES.

sir i have a BSNL Tarang No.2113025 WLL Phone but it Could not connect to any Aircel (e.g. [protected]) and 88 (e.g. [protected]) or 80 sries No.. says "this is an invalid No." plz. tell me the solution

Respected Sir,

I am a BSNL broadband customer in Varanasi using home plan 750 plus, customer no. is 2423070, I have been using bsnl broadband since last one year but since last 7 days my broadband connection is working drastically slow and downloading speed has dropped down to 5-7kbps, and even after visiting their office and after complaining them about this i didn't got any satisfactory reply and the condition of my broadband connection is still the same which is really frustrating for me, hope you will look into the issue n solve my problem.

Thanking you
Rohan Sharma