Bharat Sanchar Nigam [BSNL] Complaints & Reviews

WE HAD GOT AN AGREEMENT WITH BSNL REGARDING ROOF TOP TOWER AND THE RENT WAS DECIDED TO BE 12000 PER MONTH WE PAID 10 % OF 3 YEARS RENT AS BUYING STAMP PAPERS IN FAVOUR OF BSNL. THE AGREEMENT WAS SIGNED BETWEEN SDE MOBILE PLANNING AND ME. AFTER 3 DAYS THE DGM BSNL CAME TO VISIT THAT PLACE AND SAID THAT THE ROOF IS NOT STRONG ENOUGH TO HOLD TOWER. I ASK DGM THAN WHY THE AGREEMENT WAS DONE BEFORE HE ASK ME FOR 1 LAC WHICH I REFUSED ITS ALMOST 2 YEARS THEY HAVE NOT PAID RENT AND NOT INSTALLED THAT TOWER I VISITED MANY TIMES TO BSNL OFFICE BUT THERE WAS NO CONCRETE RESPONSE PLZ SUGGEST ME WHAT TO DO I EVEN FILE THIS PROBLEM AT CNBC AWWAZ CHANNEL THEY SUGGESTED ME TO GO TO THE CONSUMER FORUM. MY MOBILE NUMBER IS [protected] AND MY EMAIL ADDRESS IS [protected]@yahoo.co.in

MY PHONE NO[protected] . I HAVE THE PROBLEM OF LOT OF VOICE DISTURBANCES AND UNABLE TO LISTEN VOICE AND ALONG WITH THIS BROADBAND IS DISCONNECTING ANY TIME DURING SERFING. I HAVE MADE COMPAINT TO MY EXCHANGE BUT NOT SOLVED, AGAIN I COMPLAINT TO JTO ( Mr. BHATT) BUT HE TOLD ME TO COMPAINT TO HIS LOCAL EXCHANGE SO COMPLAINT TO MAIN EXCHANGE BHARUCH CITY STILL NO ONE ASK ME ABOUT COMPLAINT, SO I EMAIL EVEN TO AHEMDABD GUJARAT OFFICE BY MAIL BUT NO IMPROMENT AND VERY SLOW RESPONSE. I AM COMPLEATLLY UNSATIFAY WITH BSNL SERVICE AND RESPONCE. I AM ALSO USING RELIACE BROADBAND AND FOUND THAT RELIANCE BROADBAND SERVICE IS TOO GOOD AND ALSO ITS COMPLAINTS RESOND IS SO FAST WITH IN 24 HRS IT GET SOLVE BUT BSNL SO MANY MONTHS PASSED SAME PROBLEM.

Respected Sir,
i had received important calls on 30th April 2010, 7th MAy and 9th May 2010.Can I please have the list of incoming calls on these days. It would be very kind of you.My landline number is[protected].
Thank You.

Yours Sincerely

Name : S.Muthu kumar, Mobile Number : [protected]

Yesterday i have top up my mobile through portal.bsnl.com

My Transaction ID : 17441056

BSNL complaint ID : [protected]

Till now i can't get my account topped up. I called BSNL customer care but they didn't give reasonable response to me.

What can i do now ?

Dear Sir/Madam,
I don't know if this complain would ever be noticed. But if you do please then I would be grateful. I am using [protected], which is registered in my Brothers name Ansuman Pattnaik. My name is Rakesh Singh. I am a new customer to 3G BSNL. I had requested for GPRS Activation as due to some reason I was not able access internet on my Samsung Star 3G (Model GT-S5603) set. I really found hard to get through someone in BSNL Customer service.
After 6 days of my request, I got a call from one of the advisor today who was just rude enough to tell me that I do not have sufficient amount to activate my GPRS. His name was some Sudhip or something as such. The call was made to me at 09:55 AM today (15/05/2010).
The guy was so rude as if he was the manager or something.
Anyway I made a call again to complain about this person's rude behavior and a guy named Bishwajeet Sahu picked up the call at 09:37 AM. Since I was already angry this per was interrupting in between & was not listening and not mention he disconnected the call from his own end which if I am not wrong they are not suppose to that. I called up again and the same guy Bishwajeet Sahu was online and was again rude & hung up on me.
I called up for the 3rd time & spoke a guy who was really helpful & also spoke a supervisor named Santosh who was polite & helpful (Kudos to them). He listened to me but could not take down my complain but did send me the GPRS settings.
But I must say if the people like Bishwajeet Sahu and the 1st Guy (Pardon me I don't remember his name as they don't clearly mention there names as if they are thrives and are scared of being caught).
I have many of friend who have BSNL no's & they all share this kind of experiences. If action is not taken then BSNL will loose it reputation just because of some advisor.
I will wait for few more days if no action is take against these people then I will disconnect my BSNL no & please mark my words, I can make BSNL loose 20 customers.
Thanking you.

fromranjeet tiwari <[protected]@gmail.com>
[protected]@myway.in

dateWed, May 5, 2010 at 5:15 AM
subjectFwd: withdraw my connection
mailed-bygmail.com

hide details May 5 (10 days ago)


Dear Customer Care,
today discussion held with you execuive at 9.38AM no [protected], regarding my complain and related to my connection withdral, you ask me that my SETTOP BOX WAS PURCHASE and you ask me that at the time purchase yor executive give of Rs 500.00 receit and receive from me.
I have receipt of Rs.1500.00
Once again i want to ask you not your any executive inform me for my settop box purchase nor any receipt give me.
On my complain reference given by me in my latter your customer care inform me.
Today customer care ask me that my money will not refund by IPTV(MYWAY), your executive are false and thief and donig Forgery with me.
So my humbel request to you please return my Rs.1500.00.

I need your reply through mail.

Thanks

ganesh tiwari [protected],
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

- Show quoted text -
Date: Sun, May 2, 2010 at 7:21 PM
Subject: withdraw my connection
To: [protected]@myway.in
Cc: surender.[protected]@myway.in



Dear Customer IPTV,

My connection installed in the month of July 2009 and my payment wide cheque no 70475411, ICICI bank dt 06/07/09,Recpt No 009288, received by Mr.Ravi srivastava, on that time Mr. Ravi ask me that connection will run free for 3 months and after 3 months IPTV charge Rs. 50/per month as rent and you take any of the package for channels.
However, MYWAY charged Rent from very first month and no body inform me for this. I speak to Mr.Praveen Singh, local Marketing head in Varanasi, he assure me that the monthly charge will refund in monthly recharge package. However, until date not refund to me.
In the month of December my balance was low MYWAY IPTV send me massage for recharge my account and I recharge through Praveen singh of Rs 1000.00, and after few days your customer care ask me that one offer promoted by IPTV on recharge package for double , then I recharge 500.00.
In the month of April customer care ask me that my balance was Low please recharge your account, I complain the customer care that how my account becomes low because I recharge in Dec-09.
On 3rd April I speak to Mr.Vishal customer care at 4.45 PM for withdraw the connection, he reply me that my SETTOP BOX was purchase by me.
I was surprised because I not purchase the settop box and I have receipt only Rs 1500.00 from the installation time , who ask for purchase the settop box and who purchase that , and who purchase.
I have no any receipt for Rs.500.00 and I have no any information for purchase of settop Box. Your customer care inform me on my complain at 3rd April.
All these false with me from your marketing personals I Want to Withdraw my connection and I request to you please REFUND MY Rs 1500.00 deposited for settop box on July 09.
One other incidence held with me and I write the complain to your manager Mr.Moine Khan at Lucknow, till date I have not receive any reply from Mr.Moin.
This is your executive not responding the complains, how I stay with you.
SO PLEASE REFUND MY MONEY AND WITHDRAW CONNECTION ON 29TH MAY 2010 BECAUSE I RECHARGE MY ACCOUNT.
I SEND THE PREVIOUS MAIL SENDED BY ME TO MR.MOINE KHAN LUCKNOW AND VERYFY FROM YOUR LEVEL.
THANKS
GANESH TIWARI
[protected],VARANASI
[protected]



Reply Forward

Reply |ranjeet tiwari to help
show details May 6 (9 days ago)


This is reminder mail, ihave not receive your reply on my complain.
Yuor executive not give correct information regading connection detais and rent/ purchase of settop box.
All your excuitve doing FROGERY for complet his targets.
I once again requesed to you RETURN MY Rs.1500.00


I wait your reply on mail.

Thanks

Ganesh Tiwari
Varanasi
[protected]
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

- Show quoted text -
Date: Wed, May 5, 2010 at 5:15 AM
Subject: Fwd: withdraw my connection
To: [protected]@myway.in



Dear Customer Care,
today discussion held with you execuive at 9.38AM no [protected], regarding my complain and related to my connection withdral, you ask me that my SETTOP BOX WAS PURCHASE and you ask me that at the time purchase yor executive give of Rs 500.00 receit and receive from me.
I have receipt of Rs.1500.00
Once again i want to ask you not your any executive inform me for my settop box purchase nor any receipt give me.
On my complain reference given by me in my latter your customer care inform me.
Today customer care ask me that my money will not refund by IPTV(MYWAY), your executive are false and thief and donig Forgery with me.
So my humbel request to you please return my Rs.1500.00.

I need your reply through mail.

Thanks

ganesh tiwari [protected],
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>
Date: Sun, May 2, 2010 at 7:21 PM
Subject: withdraw my connection
To: [protected]@myway.in
Cc: surender.[protected]@myway.in



Dear Customer IPTV,

My connection installed in the month of July 2009 and my payment wide cheque no 70475411, ICICI bank dt 06/07/09,Recpt No 009288, received by Mr.Ravi srivastava, on that time Mr. Ravi ask me that connection will run free for 3 months and after 3 months IPTV charge Rs. 50/per month as rent and you take any of the package for channels.
However, MYWAY charged Rent from very first month and no body inform me for this. I speak to Mr.Praveen Singh, local Marketing head in Varanasi, he assure me that the monthly charge will refund in monthly recharge package. However, until date not refund to me.
In the month of December my balance was low MYWAY IPTV send me massage for recharge my account and I recharge through Praveen singh of Rs 1000.00, and after few days your customer care ask me that one offer promoted by IPTV on recharge package for double , then I recharge 500.00.
In the month of April customer care ask me that my balance was Low please recharge your account, I complain the customer care that how my account becomes low because I recharge in Dec-09.
On 3rd April I speak to Mr.Vishal customer care at 4.45 PM for withdraw the connection, he reply me that my SETTOP BOX was purchase by me.
I was surprised because I not purchase the settop box and I have receipt only Rs 1500.00 from the installation time , who ask for purchase the settop box and who purchase that , and who purchase.
I have no any receipt for Rs.500.00 and I have no any information for purchase of settop Box. Your customer care inform me on my complain at 3rd April.
All these false with me from your marketing personals I Want to Withdraw my connection and I request to you please REFUND MY Rs 1500.00 deposited for settop box on July 09.
One other incidence held with me and I write the complain to your manager Mr.Moine Khan at Lucknow, till date I have not receive any reply from Mr.Moin.
This is your executive not responding the complains, how I stay with you.
SO PLEASE REFUND MY MONEY AND WITHDRAW CONNECTION ON 29TH MAY 2010 BECAUSE I RECHARGE MY ACCOUNT.
I SEND THE PREVIOUS MAIL SENDED BY ME TO MR.MOINE KHAN LUCKNOW AND VERYFY FROM YOUR LEVEL.
THANKS
GANESH TIWARI
[protected],VARANASI
[protected]





Reply Forward

Reply |ranjeet tiwari to help
show details May 10 (5 days ago)

fromranjeet tiwari <[protected]@gmail.com>
[protected]@myway.in

dateMon, May 10, 2010 at 3:12 AM
subjectFwd: withdraw my connection
mailed-bygmail.com

hide details May 10 (5 days ago)


This is again reminder that not any persons contact to me regardingmy complan.

and i have not receive any repy from our side.

reply me urgent.

Thanks
Ganesh Tiwari
[protected]
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

- Show quoted text -
Date: Thu, May 6, 2010 at 2:03 PM
Subject: Fwd: withdraw my connection
To: [protected]@myway.in



This is reminder mail, ihave not receive your reply on my complain.
Yuor executive not give correct information regading connection detais and rent/ purchase of settop box.
All your excuitve doing FROGERY for complet his targets.
I once again requesed to you RETURN MY Rs.1500.00


I wait your reply on mail.

Thanks

Ganesh Tiwari
Varanasi
[protected]
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

Date: Wed, May 5, 2010 at 5:15 AM
Subject: Fwd: withdraw my connection
To: [protected]@myway.in



Dear Customer Care,
today discussion held with you execuive at 9.38AM no [protected], regarding my complain and related to my connection withdral, you ask me that my SETTOP BOX WAS PURCHASE and you ask me that at the time purchase yor executive give of Rs 500.00 receit and receive from me.
I have receipt of Rs.1500.00
Once again i want to ask you not your any executive inform me for my settop box purchase nor any receipt give me.
On my complain reference given by me in my latter your customer care inform me.
Today customer care ask me that my money will not refund by IPTV(MYWAY), your executive are false and thief and donig Forgery with me.
So my humbel request to you please return my Rs.1500.00.

I need your reply through mail.

Thanks

ganesh tiwari [protected],
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>
Date: Sun, May 2, 2010 at 7:21 PM
Subject: withdraw my connection
To: [protected]@myway.in
Cc: surender.[protected]@myway.in



Dear Customer IPTV,

My connection installed in the month of July 2009 and my payment wide cheque no 70475411, ICICI bank dt 06/07/09,Recpt No 009288, received by Mr.Ravi srivastava, on that time Mr. Ravi ask me that connection will run free for 3 months and after 3 months IPTV charge Rs. 50/per month as rent and you take any of the package for channels.
However, MYWAY charged Rent from very first month and no body inform me for this. I speak to Mr.Praveen Singh, local Marketing head in Varanasi, he assure me that the monthly charge will refund in monthly recharge package. However, until date not refund to me.
In the month of December my balance was low MYWAY IPTV send me massage for recharge my account and I recharge through Praveen singh of Rs 1000.00, and after few days your customer care ask me that one offer promoted by IPTV on recharge package for double , then I recharge 500.00.
In the month of April customer care ask me that my balance was Low please recharge your account, I complain the customer care that how my account becomes low because I recharge in Dec-09.
On 3rd April I speak to Mr.Vishal customer care at 4.45 PM for withdraw the connection, he reply me that my SETTOP BOX was purchase by me.
I was surprised because I not purchase the settop box and I have receipt only Rs 1500.00 from the installation time , who ask for purchase the settop box and who purchase that , and who purchase.
I have no any receipt for Rs.500.00 and I have no any information for purchase of settop Box. Your customer care inform me on my complain at 3rd April.
All these false with me from your marketing personals I Want to Withdraw my connection and I request to you please REFUND MY Rs 1500.00 deposited for settop box on July 09.
One other incidence held with me and I write the complain to your manager Mr.Moine Khan at Lucknow, till date I have not receive any reply from Mr.Moin.
This is your executive not responding the complains, how I stay with you.
SO PLEASE REFUND MY MONEY AND WITHDRAW CONNECTION ON 29TH MAY 2010 BECAUSE I RECHARGE MY ACCOUNT.
I SEND THE PREVIOUS MAIL SENDED BY ME TO MR.MOINE KHAN LUCKNOW AND VERYFY FROM YOUR LEVEL.
THANKS
GANESH TIWARI
[protected],VARANASI
[protected]







Reply Forward

Reply |ranjeet tiwari to vinay.singh
show details May 11 (4 days ago)

fromranjeet tiwari <[protected]@gmail.com>
tovinay.[protected]@myway.in

dateTue, May 11, 2010 at 2:41 AM
subjectFwd: withdraw my connection
mailed-bygmail.com

hide details May 11 (4 days ago)


Dear Mr.Vinay,

I am forward my complain to you and i want reply and solve my complain.
I am very sorry to say that no body reply to me.
I think you reply me and solve my complain.

Thanks
Ganesh Tiwari
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

Date: Thu, May 6, 2010 at 2:03 PM

- Show quoted text -
Subject: Fwd: withdraw my connection
To: [protected]@myway.in



This is reminder mail, ihave not receive your reply on my complain.
Yuor executive not give correct information regading connection detais and rent/ purchase of settop box.
All your excuitve doing FROGERY for complet his targets.
I once again requesed to you RETURN MY Rs.1500.00


I wait your reply on mail.

Thanks

Ganesh Tiwari
Varanasi
[protected]
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>

Date: Wed, May 5, 2010 at 5:15 AM
Subject: Fwd: withdraw my connection
To: [protected]@myway.in



Dear Customer Care,
today discussion held with you execuive at 9.38AM no [protected], regarding my complain and related to my connection withdral, you ask me that my SETTOP BOX WAS PURCHASE and you ask me that at the time purchase yor executive give of Rs 500.00 receit and receive from me.
I have receipt of Rs.1500.00
Once again i want to ask you not your any executive inform me for my settop box purchase nor any receipt give me.
On my complain reference given by me in my latter your customer care inform me.
Today customer care ask me that my money will not refund by IPTV(MYWAY), your executive are false and thief and donig Forgery with me.
So my humbel request to you please return my Rs.1500.00.

I need your reply through mail.

Thanks

ganesh tiwari [protected],
[protected]


[protected] Forwarded message[protected]
From: ranjeet tiwari <[protected]@gmail.com>
Date: Sun, May 2, 2010 at 7:21 PM
Subject: withdraw my connection
To: [protected]@myway.in
Cc: surender.[protected]@myway.in



Dear Customer IPTV,

My connection installed in the month of July 2009 and my payment wide cheque no 70475411, ICICI bank dt 06/07/09,Recpt No 009288, received by Mr.Ravi srivastava, on that time Mr. Ravi ask me that connection will run free for 3 months and after 3 months IPTV charge Rs. 50/per month as rent and you take any of the package for channels.
However, MYWAY charged Rent from very first month and no body inform me for this. I speak to Mr.Praveen Singh, local Marketing head in Varanasi, he assure me that the monthly charge will refund in monthly recharge package. However, until date not refund to me.
In the month of December my balance was low MYWAY IPTV send me massage for recharge my account and I recharge through Praveen singh of Rs 1000.00, and after few days your customer care ask me that one offer promoted by IPTV on recharge package for double , then I recharge 500.00.
In the month of April customer care ask me that my balance was Low please recharge your account, I complain the customer care that how my account becomes low because I recharge in Dec-09.
On 3rd April I speak to Mr.Vishal customer care at 4.45 PM for withdraw the connection, he reply me that my SETTOP BOX was purchase by me.
I was surprised because I not purchase the settop box and I have receipt only Rs 1500.00 from the installation time , who ask for purchase the settop box and who purchase that , and who purchase.
I have no any receipt for Rs.500.00 and I have no any information for purchase of settop Box. Your customer care inform me on my complain at 3rd April.
All these false with me from your marketing personals I Want to Withdraw my connection and I request to you please REFUND MY Rs 1500.00 deposited for settop box on July 09.
One other incidence held with me and I write the complain to your manager Mr.Moine Khan at Lucknow, till date I have not receive any reply from Mr.Moin.
This is your executive not responding the complains, how I stay with you.
SO PLEASE REFUND MY MONEY AND WITHDRAW CONNECTION ON 29TH MAY 2010 BECAUSE I RECHARGE MY ACCOUNT.
I SEND THE PREVIOUS MAIL SENDED BY ME TO MR.MOINE KHAN LUCKNOW AND VERYFY FROM YOUR LEVEL.
THANKS
GANESH TIWARI
[protected],VARANASI
[protected]

BSNL , INDORE
SIR
SUBJECT- PHONE SET CHANGE 2424739
MY HANDSET IS 10 YEAR OLD, AND MY AREA ONLY MY ONLY ONE CONECTION OF BSNL LADLINE,WIRE LINE IS VERY WEAK,AND OLD, EVERY TIME PHONE IS DEAD, LOT OF COMPLAIN BUT ONLU REPAIRE LINE, BUT I WANT CHANGE MY PHONE SET
IMMEDIATE OTHERWISE I CHANGE COMPANY,LIKE RELIANCE, AIRTEL, TATAWAKKY,
PLEASE IMEMEDIATE CHANGE PHONE SET
I WANT NEW PHONE SET WITH CALLER ID
PLEASE CHANGE MY PHONE SET ARGET OTHER WISE YOU ARE LOSE YOUR TEN YEAR OLD COSTMER
THANKYOU
GOVIND CHOURASIYA
[protected]
NEW GOVIND COLONY, INDORE( POLOGROUND) 452015
MOB [protected]

This complain is send to you because the BSNL is not responding to my complain. our broadband connection is not working (Tel no[protected]. we gave the complain to the department but no response from thier side. they came to rectify the problem but dot not complete the problem. They are just blaming each other like the lineman who comes to check the line says there is a problem with the broadband signal and the broadband staff says it is the line problem. My broadband is still our of order and its been more then 20 days since I complained about it. And moreover I tried to ring the SDO (Mr. Ambika Deori) but no response.

I hope you will bring your kind attention to these people.

regards,

Gurdeep Singh
M/S Sardar Karnail Singh & Sons,
A.T. Road, Dibrugarh, ASSAM
pin 786001.
email: info.[protected]@gmail.com
Mob: [protected]
Tel:[protected]

Sir / Madam, i (K.Ravi Varma) purchase BSNL simcard through online bidding jul-09, my mobile no. is[protected].Recharge vennelaplus. Recently BSNL lanuched 3G services so i intrested that service enquiry Bhimavaram customer centre that service person telling send SMS M 3G120. i send SMS on 20/03/2010, reply message from 53733 "Your Request for 3G Conversion received. 3G Plan validity is 180 days.Migration back to 2G later will be only Prepaid General Plan. to Confirm pl. send sms M3G120Y to 53733" i intrested to 3G i alredy using 3G support mobile instrument. i confirm send SMS.at present i 3G customer but validity is old plan.i lossed outgoing calls on 02/05/2010, so many times calling to BSNL customercare centres, BSNL office Eluru and through internet portal BSNL, Complient is not rectified. so kindly request you to my mobile service 3G validity extended 180 days of kindness we shall be thankful to you sir.

Hi,
On 13th April, 2010 I had activated a caller tune from BSNL mobile services. After request sent they approved and deducted charges for PRBT which was Rs.49. Here actual charges Rs.37 but they deduct Rs.12 Extra after that I registered complaint regarding this on next day that is 14th April, 2010. But it didn't resolve so registered more complaint in whole month which were 25+ complaints. Still I got replied from CC executives are like this..:
# Our system is not working/ busy so call later.
# Your complaint was registered it is resolve in next 24/ 48 Hours.
# We will callback to you after sometimes. [Which I never get call in whole months.]
# Your request was fwd. for further process.

Even one person talked me very rudely with bad words his name Vipul Rathod.And another person said your caller tune is not activated. [After activation of caller tune it played only couple of times]
Today One person said I can't help you, you have to registered complaint at nearest BSNL office. When I ask him to talk his supervision person, he said "I will give you a FAX no. first fax it to talk with supervisor."
After that call I called again and talked with supervisor who didn't respond well and also cut the phone.

Now plz tell me what can I do. Tonight [12th March, 2010] If they will deduct more Rs. 25 for next month caller tune charges.
Please reply ASAP

It has been 6 weeks since we requested for landline shifting from Old Madras Road to Cambridge Road in Bangalore. There has been no sign of anything moving. The frustating issue about this is knowing why it is not moving and nobody is doing anything about it.

1) Earlier occupant canceled his connection online while BSNL requires physical presence with surrender of phone and modem
2) Occupant refuses to come; BSNL refuses to cancel despite my assurance that I will pay for all the equipment they lose
3) Canceling is important since they are short of lines in that building - else they have to draw a new line
4) Canceling without presence OR drawing a line requires escalation to higher levels ---- being BSNL, no one is willing to escalate NOR willing to give me access to who to contact...

Now I know how bureaucracy can frustate you!!!!

Sir/Madam, i have the connection of bsnl BROADBAND in jammu
with plan 299combo plan, my ph no. is [protected], the speed of my
internet is very slow for last two months and ph is disturbed, with so
many complaints to the customer care, before they didn,t pick up phone,
some time no reply in the working hrs, then on dtd 07/5/2010 i send mail
for complaint of speed and password for user account, till date there
is no response, the web side for selfcare is not working, Only they
charge long [protected]@ RS 2000 P/M, but didn,t send it to my address, i
often go to this bsnl office to find the bill in a long que. they are
charging too much from the customer but service is totally zero, there
is BIG loss to me, i need good service and genial bills, Now I REQUEST to you that please
look in to the matter as soon as possible &
oblige..........................THANKS

Dear sir,

My mobile number is [protected].
i have been the customer of BSNL mobile services since 5 years.These days(since 8 months)the service is reducing Rs.15/- every month under the name of "Grandma Tips" from the number 56505.

Hence i kindly request you to unsubscribe "GRANDMA TIPS" from the number 56505.

Sir,
My residential telephone is not working since 27/4/10 the complaint was registered at the no 198 and the docket no was 10009 the phone continued to be down since then almost 15 days are over and nearly 100 nos of phones are down in the area since then.
When so many phones are down it needs to be done on priority and attention needs to be paid.
KINDLY DO THE NEEDFUL AND LOOK INTO THE MATTER.

Regards,
ARUN KUMAR GUPTA
TELEPHONE NO (02525) 279616

ADDRESS
A-15 FRIEND CO-OP HOUSING SOCIETY
PALGHAR ROAD
BOISAR 401501

I submitted my application for BSNL broadband service on April 23rd 2010 & it was immediately accepted by the BSNL desk. I was told that the connection would be given within two-three days of submitting the application. However, after a week there was no followup from BSNL on providing the service. I got a call on April 28th & they provided me with the username & password. But I got connect to internet because the ADSL ligt on my modem didnt glow. Another BSNL representative called me on Friday (April 30th) afternoon around 3 PM regarding the issue of ADSL and said he would rectify it. Again there was no followup. I followed up from Monday (May 3rd) morning till afternoon to get the issue fixed and a BSNL engineer came to see this issue in person. He came without a modem so he wasn't able to check. I informed the engineer that I will out of town for a week. Today (May 11th) when I returned the BSNL representative called up and informed me that they have called my number 200 times. Also, he informed me today that the issue would be closed with the reason as "Applicant couldnt be contacted".

This shows how BSNL follows up with new applicant on providing a service. Are they offering a free broadband connection. Whether the authorities are looking into the customer complaints that are lodged?

Regards,
R.Sabapathi

Dear Sir/Mam,

I am swadipti panigrahi, a old landline customer. I had taken the BSNL phone line for the purpose of Boradband connection. Number of times i used to disconnect from the network before and when i complained, either they are not doing or doing it after i really request them number of times. and for your information i am paying 1250/- per month for the broadband.

And this time i got disconnected from the network around 15 days before and i really face difficulty as i am totally dependent on internet.
I strated requesting from the customer care people to JTO, SDO and they are just playing with me and saying that we will be doing.

And finally i said if you are unable to process my request so please disconnect my line so that i can request some other service provider.

And one more thing they were not registering my complaint in the begining stage and after number of request i got a complaint number still unable to get the service.
They are not atll listiing to me.. Please help me out.

My complaint number is : [protected]

Respected Sir

This is Ram Mohan Lanka from Hyderabad. I am a BSNL landline customer for the past 5 years with the telephone number 27672012 at Himayatnagar. For the past 4 and half years I have been paying my bills through Eseva online. But since few months the bills are not getting into Eseva account hence this is causing me to delay in payment of my bills. Since few months I could not able to pay my bills for my landline number.

I have registered with http://portal.bsnl.in/portal/aspxfiles/login.aspx but could not able to retrieve my password and also forgot the hint answer for its retrieval. My use ID is lanka_ram

1. Kindly tell me about the process to retrieve my password.
2. KINDLY LET US KNOW THE REASON WHY THE ESEVA SERVICE IS NOT ENABLED AND BSNL BILLS ARE NOT GETTING GENERATED?
3. Let me know my Unique Id for my telephone number[protected].

Guys,

internet is not sustaining, It doesn't even stay continuously for 5 mins. we complained before but nobody is taking care of this and i can see that lot of complaints regarding the same. You guys should resolve this ASAP otherwise you will be losing lot of business. With this sought of connections it's better not to have internet instead of wasting time to reconnect several times in an hour. Most of the time i need to work from home for that i need internet with this sought of connection it's impossible for anyone to work. Please take care of this issue ASAP.
My BSNL number is 24222003

Hi,

I have a BSNL landline and broad band connection...almost a month ago they have started setting up a mini exchange near by to residence and in the process they have dug up and laid new cable but my telephone connection has not been setup. I have been registering complaints with them (complaint # 8008, 9119, 9603) for beyond 3 weeks now and nothing has been done till now....surprisingly the landline for other residents is working....BSNL is just harassing their customers...the services are not provided but they still charge to the customer, i would like to know if there is a process to avoid paying a single paise for the dead phone(service).

Thanks & Regards
Kalyan

Hi,

This is Subeer holding the number[protected]. I have asked to remove the ad which would normally be playing before the tune. But BSNL customer support says that the request has been accepted and the same has been removed. But I still get the ad. I am tired giving n number of times......

Please do the needful ASAP.

Subeer