Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I filed a case in District Consumer Forum in the year 2001 regarding excess telephone bill under Section 12 of Consumer Protection law against BSNL.
I was paying regular bill of my Telephone connection but suddenly in the year due to excess telephone bill of about Rs 36610 Rs 10015 and Rs 45055 in three months against the regular telephone bill of Rs 2000 per month . I requested to the telephone department to disconnect my STD and connection and after disconnection , again the telephone bills for many months were sent . When I initiated the action telephone department weighed of the bill of Rs 36610 to 4000 and accordingly I deposited Rs 4000 and I filed a case under consumer forum to weigh off other excess bill which was not related to me . The telephone department also accepted that after my application the bills were sent to me and they advised me that if I with draw my case from consumer forum they may provide relaxation under Telephone Adalat .
Thus it appeared that all were excess bills were irrelevant . I was hoping that I will get proper justice in Consumer Forum but as per the Supreme court rulling , there is a special remedy provided in the section 7 B of the Indian Telegraph Act regarding disputes in respect of telephone bills and hence the remedy under Consumer Protection implication barred and my case was dismiised on 26.3.2010
Please adivice what to do now?

Sir,

BSNL network is sending messages which are destroying our Indian culture. Is it BSNL a Govt. company is doing business with young generation by sending these SMS s ? Pl. read some of the messages received in mobiles.

Rajani is a young, beautiful B.tech student and she is interested in chatting Call Rs. @/min.
Sir,
Laxmi is a Pharmacy student. She is eager to chat with others. call rs.1/min.

To make friendship with Ramya Sahini, Tanmyi Roja by chatting call 12630035 Rs. 30/month.

It was a public talk that TV and Cinema are two media that destroying our Indian culture and encouraging young generation to follow that bluddy western culture. But now BSNL is also entering the above list by purely doing business with weakness of young generation.

Why can't you stop this messages in BSNL? If BSNL can't stop these TRAI will do the remaining.

My telephones no.25234457 & 25223446 In Bangalore (address, Flat no.B-402,Aaishwarya Opulence outerring road,Marathhalli,Bangalore under Indira nagar telephone exchange) were surrendered on 11th Jan 2010 vide acknowledgement of BSNL Indiranagar ref.no.1364dt.11th Jan 2010. The Payment upto the date of disconnection was paid and it is only after showing the receipt, the telephone instrument was accepted. Instead of refunding the deposit, I am surprised to see that everymonth, I am finding the BSNL bill propping up in my Bank account as I used to make payment ONLINE.
Would the authorities cause examination and arrange to refund the deposit at the earlierst?
I may also inform in the above context, I have vacated the house and reallocated to Chennai during 1st week of Jan.itself.
Hope the authorities would try to sort out this matter at the earliest .
Regards
Kamath

MY lANDLINE NO# 24072064 i m not receiving my telephone bill every month, I already complaint for same but they not reply for same, 2 time they disconnected my landline due to non payment of my bill but that time i have not received bill from last 3 month. They says if you not receive bill take duplicate4 bill from BSNL office.

dear sir/madam
with due respect i want draw your kind attention that i belong to BSNL mobile connection.
hence, with out my permission bsnl has allowed several companies to advertise about themselves through sms.
now i request you to stop the said activity of bsnl other than service massage.
hope & look forward for your kind co-operation

thanking you
yours faithfully,
bhabotosh chakraborty
[protected].

Hi,

My name is smitha, I applied for a BSNL broadband connections during the the second week for february when there was a BSNL mela at arekere. Although i was promised a connection in two weeks, i was not contacted by anyone till march 2nd week. somebody called in march to find out if i needed a connection and i said yes. A person from BSNL came and fit a box in front of my house in the first week of april and then two telecome mechanic (they referred themselves so) came and gave us a phone and gave us the telephone number.

I tried to contact the following number i was given from BSNL ([protected], [protected]) and as soon as i said hi and introduced me, the telecom mechanic shouted at me and asked me to get to the point and ask what damn thing i wanted...

it was an utterly rude experience i had to go through, i called the person again and asked for his manager and he shouted at me and cut the phone.

I have no clue as to when my broadband connection will be available as i dont have a number to contact on.

My main concern here is the fact that BSNL employees(Government employees) , are not only willing or cooperative to a customer, but has the authority or they think they do have the authority to shout at any customer. They talk cheaply in kannada and behave uneducatedly.

It is so unfortunate that we have to deal with such mannerless people who should not be allowed to talk to customer or deal with them,, rather shouldnt be hired at all.

My details:

BSNL phone number : [protected]
Work order number : 48024749

Dear sir,

This is with reference to the refund deposit of Rs.1000/- not received till date by us from bsnl telephones after disconnecting our landline telephone in 2009.

we have called the bsnl alandur office many times but nobody is helping us properly and say that there is nothing to refund.

I have faced many problems with bsnl when it comes to refund and they do refund the deposit taken by them.

consumer no:[protected] landline no:22554318

we had broadband connection for which they had refunded only rs.1278/- Initial deposit of rs.1000/- is still not refunded to us. we have moved to hyderabad and have made several phone calls but none of the officers are taking it seriously and keeping on telling us to call later.

Its quite frustating that company like BSNL does not refund money to the customers and we have to spend amoutn equivalent to our deposit to call them and get back the refund money.

kindly look into the matter and help us get the refund at the earliest

Thanks,
vidya Ravikumar
hyderabad.
[protected]

Dear sir,

As iam using BSNL Land line no for the past 20 years.since,then i do not have any complaints on their service.from past 5-6 months this issue is in demand.

As i was using BSNL Landline no 24743936 which was not functioning.so,i complained several times to BSNL authorities.they said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost.so,they replaced and gave us new phone and new contact no 20033936 a 6 months ago.since then i was getting excess bill every month.when i surveyed i found that bill includes old phone no bill and new phone bill.as old phone no is not in use.since,then also iam getting excess bill of old phone i.e 24743936 to 20033936 new bill and also found out that there was no contact no of my on the bill that iam receiving.
when i complaint about it to BSNL Telecomminication authority GOWLIGUDA,HYDERABAD.they keep on postponing nobody is looking seriously about this issue and neglecting.

i request you to kindly look into this matter and arrange my excess amount which i paid to old no 24743936 with cash return back to me.


regards

D.Gowri shanker
[protected]

Tank Kokila Babulal
E-225,Raviratna park
University Road
Rajkot.
Date:[protected]

To, The Officer in Charge
Bharat Sanchar Nigam Ltd.(BSNL)
Rajkot.

Subject : Request for disconnect BSNL broadband.Phone No.2582784
Reference : (1)my letter dated[protected]
(2) my letter dated[protected]
...

For the past 4 days my LANDLINE DIAL TONE is not ringing in normal tone(i.e., a noisy & disturbing sound)Due to this my internet connection is also not working properly.It starts blinking(the yellow light of the modem:the link portion) every 5-7 minutes & sometimes there is no internet connection only.LANDLINE No.:[protected];

I HOPE YOU WILL TAKE NECESSARY STEPS AS SOON AS POSSIBLE.

To whom so ever it may concern

THis is to inform in vasai nalasopara and virar net dosent work in evening from 7 to morning or some time till midnight wht this there is no customer care support no for bsnlbroadband its happening from last month dont know whts the problem bsnl higher authority must look tnto this matter and should give very urgent solution please look into this matter on higher priority hope u can understand this problem


Regards

Sir,
I took a broad band 8MBB4000 connection towards end of March 2008 from BSNL ernakulam.But unfortunatly I got the wrong router from BSNL. (ordinary one ) Despite many attempts, we could not gain successful connection and kept informing your department on a regular basis. After 2 weeks, it was found that BSNL had delivered the wrong router and replaced it with router type 2 (intended for static IP use).With the type 2 router we were able to gain connection, however the speed we got was below 1MB instead of the 8 MB speed assured us. We were given to understand that within the trial period of one month which had been offered to us, this issue will be resolved.

During this period I had to go abroad, but followed up on this issue from overseas. I was asked to put in a complaint in person and was assured that this matter will be looked into at the earliest. On my return from the UK I found to my shock and surprise that I was presented with a bill for 2 months. I pursued this matter further and raised it with the Accounts Officer. She suggested that I submit a written complaint and I did accordingly, highlighting the trial period on offer as well as speed below the offer (which was below my requirement as well). Though noone actually contacted me to address the issues that had been raised, I continued to receive phone calls from BSNL requesting payment. Finally, I received a call from Mr Mani of BSNL and asked me to complete some tests. He gave the instructions over phone and by email which I adhered to, however, with no results. Mr Mani informed me that he was getting the offered speed after loading my IP address from his office. Though my son was at the time hospitalised with a major illness I still found time to communicate with Mr Mani by email. I discussed the issue again with him, this time over the phone. I was informed that members of his staff were extremely busy around that time and that someone will be sent to my office to check what happened. Another two weeks passed and there was no contact from BSNL. I sent an email, followed by a letter (sent through courier service) to the Customer Service department and Accounts department. The letter clearly stated that if the issues were not resolved in 7 days, I was at risk of losing my project and that this matter could not wait indefinitely. The very next day I received a response and a few members of BSNL staff came to my office to check the problem. They found out I am not getting more than 1MB speed, they checked the line, the cable and finally figured out that there is an issue with the cable (something to do with earthing). They replaced the cable from the BSNL post/box to the building where my office is located. After a 2 hour long effort they were able to resolve my issue in part. I was able to get a download speed of 5MB, however, for my project to be viable I require high speed for uploading as well. I contacted Mr Thomas of BSNL who informed me that BSNL can offer an uploading speed of 1 MB only at present. This is clearly not in line with my requirement. I am now forced to take a fixed static IP broadband connection from another service provider and have no choice but to request that the connection be severed.
I am hugely disappointed that my project has been unduly delayed and request disconnection due to failed service delivery.

Thanking you,

Yours truly,

UNNIKRISHNAN K S

my no is [protected] and bsnl cant disconnect my chat service.....pls do disconnect it..

Dear sir,

I sudhakar sahoo from at/po- gopalpur, ps- ranpur, dist- nayagarh, orissa, india is a good costumer of BSNL Broadband service. I have submit all the criteria of bsnl. But my broadband service is not functiont properly. I complain to the ranpur area operator to working my line. but he has not respond my talking and talk to me he is not working properly, because he has not capable to work in this line. so we are contact[protected] customer care no. one service provider was receiving my complain and said pls talk to sdo and give a number that is [protected]. after calling to sdo . Mr. sdo said to me pls contact [protected] to contract technician of this operating. But the technician talking me pls complain a consumer forum for solving our problem. and the costomer service will take miss language for calling and thriating to me don't calling this line again and again, if calling again and again he has to power to disconting the line

kindly co operating me to solve my problem.
as considerable.

Thanks & Regards
Sudhakar Sahoo ( Sahaj Jana Seva Kendra)
[protected]
Gopalpur, Ranpur
Nayagar

I have taken home 500 C, bsnl broad band plan in Dec09,

In current month on date 8/4/2010 the usage checking portal showing me wrong usage figures. it is showing that i have downloaded 947435 & 332483 kb i.e 947.43 and 332.48 mb total is about 1.27 GB. Before 8/4/10 portal is showing total usage of 1.40 GB . but after adding this 1.27 GB the total usage is about 2.67 on 8/4/10 day end which exceeds free 1.5 GB usage as per plan and BSNL will charge from me @.80rs per mb extra usage.that means i have to bear the charges for that 1.27GB (RS 1016) which is going to be charged by BSNL in this month bill.

usage details are given below:

Start Time (DD-MM-YYYY) Stop Time (DD-MM-YYYY) Download (KB) Upload (KB) Total Units (KB) Duration (HH:MM:SS) Chargeable Units(KB) Excluding Night Unlimited
[protected]:02:39 PM[protected]:36:04 PM[protected]:33:25 947435
[protected]:24:32 AM[protected]:23:39 AM[protected]:59:07 346088


on that day i was just surfing webpages.and not doing any downloading like any data file, songs , pics , movie or something else. i usually doing downloading in night between free unlimited downloading time set by BSNL i.e 2 am to 8 am.

my complaint is that there is a problem in BSNL usage calculation and BSNL simply cheating customer. and they dont have technical answers to such questions.
they simply said, if it is showing, then you would have downloaded this. this is simply radiculous answer. i don't want to pay this additional amoutof RS.1016 of 1.27 GB usage.

anybody can help me out to tackle this problem or any way to get details of download from BSNL. pls help me to resolve this issue...

Dear Sir, Third e-mail / Reminder,

despite of my kind request to give me the EVDO service as promised by your organisation and my effort to support your team to establish the service at Gurgaon, Noida it was not done till now.

For this I was in touch with Madam Mageshwari EVDO service centre, Mr. Stalin at Flower Bazaar BSNL office and DE Mr. Jayakumar at Avadi.

All of them had expressed their inability to get the service and from the date of my purchase i had not used it except for a day at your BSNL Flower Bazaar offer to activate the EVDO card.

It is unfair to sell a service which is not yet established as per the claim of your offer ( National Romming ) to a loyal customer like me. Now I feel just like a sacrifice Goat in front of BSNL and no one reply or respond to my complaint.

I had left with no option to approach Consumer court and new agents or the President of India to respond. If She too does not respond then this is the fate of Indian consumer and BSNL customer.

I hope any one of you honestly justify or recognise my claim.

With best regards
K.Ganesh Babu
EVDO customer
EVDO user Id :- [protected]
My Contact mobile no:- + 91 [protected]

maine dt 14.03.2010 ko 7:07 p.m me bsnl ke site se 220 rs. ka topup net banking ki madad se recharge karaya tha bank a/c se 220 rs debit ho gya hai, jabki ab tak mere mobile me 220 rs. ka amount nahi aya hai, many time customer care me bat karne ke bad bhi mera problem solve nahi huwa hai, aj muje ek doket no diya gya hai no- 5317302 aour ye bataya gya hai ki meri problem jald thik kar di jayegi, jiski muje asha kam hai, mera mobile no [protected] hai. google me search karne ke kram me muje ye site mila hai, yadi ye site kuch kam karti ho to meri unse request hai ki meri problem ko jald slove kiya jaye.

Sir,my mobile no.[protected] pls unsubcribe 55678 handygo 'FEVER' wap service.thankyou

Sir,
I leela Narayanan Ph No:[protected] had given a request to the bsnl Custemer Care for Transfering my Land phone And Broad Band Connection to Pattal From Allapra on 23.03.10.But I Did not Get the Trasnsaction till today(04.17.10).there fore i request you to Please Take Nessasery actions.

Regards,
Leela Narayanan

My broad band connected with land line telephone no. [protected]. I have opted for unlimited Plan 750. I am working with a Central Govt. office. Each month minimum 10-15 days the broad band internet connection is not getting as the indication shows some error or server probme.. Sometime link is not getting. Whereas I am paying the bills upto date. Please try to provide satisfactory service to the broadband users. The service seems to be below average. Improvement in service is absolutely necessary for the interest of the public