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Marrow Complaints & Reviews

K
Kaihan Kamal Azad
Dec 28, 2022
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Marrow blocked me

Marrow blocked me because one of my colleague who is a marrow plan b user took my I’d to see some sample revision video and he completely misguided me that 2 people can use a account and I believed him. Now marrow blocked me. When I contacted them they are intentionally delaying the unblocking despite knowing all the things and also saying that they will restrict to only 1 device use and also they haven’t unblocked me yet!!! I also told...
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K
keyursp11
Dec 26, 2022
Feb 8, 2023
This thread was updated on Feb 8, 2023
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Account Suspended and not unblocked for more than 4 days

I had updated my device through a beta update and it had maybe less secure - instantly marrow blocked my account.
Upon various email they have not been able to reply to me even within 24 hrs time frame which they said will do.
My Marrow Account - [protected]@gmail.com
I'm a plan B user, and every second they are delaying my account unblocking, I'm wasting crucial time for NEET PG 2023....
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M
Muskan27
from Ghaziabad, Uttar Pradesh
Dec 12, 2022
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Regarding marrow account blocked

My marrow account got suspended by saying that i was violating the rules by sharing the account but i was not.
This is not fair, this happened 2nd time with me. This is very frustating its only 3 months left for exam and this is happening
Please help me out....
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M
Monika_80
Dec 10, 2022
Dec 12, 2022
This thread was updated on Dec 12, 2022
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Account Suspension 10 Dec

I wanted to use my marrow app on laptop and unknowingly tried to use it via BlueStacks after which immediately I got the suspension message.
I have already sent the mail regarding the same
I just wanna plead to get my account back as soon as possible, and for sure I will take care of the same next time....
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I
Indu guleria
from Shimla, Himachal Pradesh
Nov 25, 2022
Feb 4, 2023
This thread was updated on Feb 4, 2023
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Account got suspended within 2 days of subscription

Account got suspended within 2 days of my subscription
I have not violated any marrow policy
I have been trying to contact them through email but they are not resolving my issue.
My exams are ahead and they are making their irrelevant questions without any reason.
They are just wasting my time and I don't have time to waste...
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A
Ayushi Mukherjee
Nov 9, 2022
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Account got suspended without any cause

My marrow account got suspended without me doing anything illegal suspicious or illegal like trying to open on laptop, sharing details etc.
I have mailed marrow legal team several times but the problem has not been fixed yet. My exams are in 2 weeks ....
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K
Karan parekh602
Nov 7, 2022
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Account suspended suddenly

My account has been suspended .i am marrow plan c user since 3 yrs and not done any illegal thing use of simulatenous devices at same time .or taking screnshots .then also they have blocked my account...
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S
sahilss11
from Panvel, Maharashtra
Nov 7, 2022
Dec 12, 2022
This thread was updated on Dec 12, 2022
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Account suspended with exam in 5 days

Address:Neuroglia Health, 393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078
Website:www.marrow.com

My name is Dr Sahil Sheth
I have a marrow plan C subscribed.
I had my iPad broken today so I tried to login via my laptop.
I was unable to view lectures so I installed some random emulator unknowingly
Now it show my account is permanently banned
I have my INICET exam on 13 November which is just 5 days away and I am not able to use my account.
Please help me and unblock the account
I will...
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U
Urvija U Sawant
Oct 26, 2022
Dec 27, 2022
This thread was updated on Dec 27, 2022
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Suspension of account without violating any rules

I am Plan C pro User of marrow, my account has been suspended for no valid reason.
I was following all the rules set by marrow team yet my account has been suspended without any know reason or cause or any prior notice.
This has caused lot of trouble and stress, even after sincerely obeying the rules, one have to go through this inconvenience both waste of time and money
There is also no way of reaching to legal team...
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P
Priya@24
Oct 22, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Suspension of Account when used it on laptop

I’m Dr Priya, recently bought marrow plan C for PG preparation .
Today I logged it on Laptop and tried to watch lectures but unable to see over laptop. So i searched through random browsing and unknowingly installed bleustack( emulator which i was unaware that is illegal?).
I installed it by mistake and when opened marrow app, immediately got message of account suspension.
I mailed twice but still not resumed account....
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M
Murthydr
Oct 15, 2022
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Suspension of account marrow

They have suspended my account - I’m already out of time and schedule for exam please help this is my last try ! Due to family have to give my best please help...
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C
cargo2409
Oct 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Account suspended because I used it on my laptop!

Address:Marrow 393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078 India
Website:www.marrow.com

I installed the application on my phone first around 2 weeks ago and ordered my edition 6 notes for neet pg

I received my notes today on 12 October 20222.

I installed BlueStacks on my windows laptop so that i can start lectures on a bigger screen.

As soon as I log in my account got suspended.

What did I do wrong?

Or am I not allowed to use marrow account on BlueStacks...
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S
slayclaycrash
from egra, West Bengal
Oct 6, 2022
Nov 10, 2022
This thread was updated on Nov 10, 2022
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Suspension of my planc account

Website:Marrow

Marrow has WITHOUT ANY WARNING blocked my account on 2nd October, 2022.

I am a marrow pro user of plan c since 1st May 2021.

I NEVER SHARED any marrow credentials or content with anyone .

After I have submitted ALL THE DETAILS as demanded of me by Marrow Legal Team, they didn't communicate with me through email or phone .

I reached out to Marrow Legal Team multiple times through...
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S
Siddi. Niharika
Oct 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complain about account suspension

I tried to watch online class videos in the computer for better understanding,
Then suddenly my account got suspended...
Dont konw what to do!!...
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S
Sushma Khatal
Sep 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding unblocking my account

My Marrow account was blocked since last one month . I email to Marrow support team they give me a condition which I fulfilled. Then also my Marrow account was blocked I am getting very much trouble due to this. My examination are there. Now I am depressed Marrow please unblock my account...
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R
Rsikha
Sep 27, 2022
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Appeal to unblock my marrow account

I recently buy marrow edition 6 i use marrow only on my iPhone but yesterday when I try to login my marrow account in my ipad my account got suspended. I don’t know what to do. I tried to mail their legal team but nothing happened. They are not available on phone call. I don’t know how to recover my account....
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D
Dr Fahad
from Sopore, Jammu and Kashmir
Sep 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Account Suspension without notice or warning

Website:www.marrow.com

I am a plan C user of marrow registered under my mobile no [protected] / [protected]@gmail.com . Marrow blocked my account without any notice when I didn’t violate any terms and conditions . They are wasting my time and money. Tried reaching out to them but they have no direct on call associate but just emails. This is pure injustice and I want legal action against Marrow and it’s support team for making me lose time and money. The only...
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A
Aamna falak
Sep 14, 2022
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Complaining about marrow account suspension

I am a marrow plan c user.i subscribed marrow on earlier in 2022 for college studying purpose….but on 12th September my account got suspended unexpectedly.i contacted Marrow team multiple times.They said me to wait.first they said me that, wait for 48-72 hrs..but its been more than a couple of days now..i couldnt open my account..i mailed them with my id, i called to the helpline number..but they are not giving me the correct solution ..always...
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M
Moha-97
from Bhubaneswar, Odisha
Sep 10, 2022
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Education

Website:Marrowmed

I was unaware emulator aren't supposed to be used...
Using marrow since Sept 2020..I have never shared my account with anyone never even attempted to take a screenshot or did any screen recording...already spent saving on my marrow...
I m totally tech unfriendly and didnot knew bluestack was an emulator.
I would never repeat this mistake again and sincerely request marrow team to un block my accounts are my exam in a...
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R
RudraShukla2001
Sep 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response for unblocking my account

Address:393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078
Website:www.marrow.com

I use "Marrow" app on my Android phone: Xiaomi Redmi Note 8 Pro and my Apple iPad Pro. On 6th September 2022, I opened the application on my Android phone: Xiaomi Redmi Note 8 Pro to read some notes. A pop up appeared showing my account was suspended. I immediately appealed to them replying to their email : "[protected]@marrowmed.com" . Their replies were very late and after they asked me to state the reason and intention of me which was totally...
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B
Bhav m
Aug 23, 2022
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Block my account

As a frnd of mine, used my phone to login when his phone was tampered, the marrow leagl team blocked my device and not his . Just coz I don't have an active subscription.
I complained but no proper response from the team.
I can't use daily rounds app just because of that.
Neither I can subscribe to marrow as account doesn't open...
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G
Gaurav Kumar Singh 29091999
Aug 22, 2022
Sep 1, 2022
This thread was updated on Sep 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My marrow account is suspended

Was having my marrow account loggedin in my own iphone nd ipad but the marrow account has been suspended by the legal authority of the marrow team.i am preparing for the neetpg exam nd this is the only source of mine.i also contacted with the marrowmed legal authorty nd give them the reason nd in response to them they give me 2 conditions which i have to fullfill. One of the conditions they give me was the written consent that this will never...
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V
Vighnesh Bagadi
Aug 17, 2022
Sep 12, 2022
This thread was updated on Sep 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unblocking my suspended accound

Address:393, 2nd Cross, Street, JP Nagar 4th Phase, Dollars Colony, Bengaluru, Karnataka 560078
Website:www.marrow.com

I have been a Marrow user since last March of 2021 and spent 43000 for buying the subscription for the same.

My account has been blocked for breaching the app's security according to the Marrow legal team. But I have not done anything that would harm Marrow's security. And when I have paid for the app, why would I try to do anything that would put my account at risk of suspension. I contacted the legal team and they asked...
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M
ManikaSharma
Aug 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My marrow account has suspended

Address:Marrow bengluru
Website:Marrowsupport med.com

I am plan b marrow user since 2019 February my account has suspended i am only 1 user of my plan I hv not ignore terms nd conditions of marrow plz unblock my account. Thks...
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I
Iyya
from Palakkad, Kerala
Aug 10, 2022
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Marrow Account suspension

Address:393, Second Cross, Dollars Colony JP Nagar 4th Phase, Bangalore, Pin 560078
Website:www.marrow.com/home/contact-us

I am a Marrow pro user since october 2021. Today my Marrow account got suspended . It says that I have been sharing my Marrow account. I used to login in my own different device but I have never shared with anyone . I have one and a half years more for the subscription to end . The Marrow legal team is not replying for this issue . I have messaged them regarding this multiple times but I have not received any valid replies . Kindly do the...
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P
Praku tiwari
from Mandi, Himachal Pradesh
Aug 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

To unblock my marrow account

Address:393,second cross, dollars colony, jp Nagar phase 4, bengaluru, pincode-560078
Website:Www.marrow.com

I took a study loan to pursue my graduation, somehow I convinced my parents to pay a hefty amount 45000 for marrow subscription to prepare for neet-pg, but my marrow account is blocked, and they r asking to buy marrow plan c again, it is presenting a very grim scenario in front of me. My account was logged in my second device, they suspended my account, and not getting any help from support as well as legal team, please look into the matter...
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S
Salakki
Aug 6, 2022
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Account blocked suddenly

I have been using since more than 2 years ... My account has been blocked due to simultaneous access but i didn't share my details with anyone . I had borrowed a device and used my account in the new device . I have submitted all my details and sent a written letter that i shall not share my account with anyone. Kindly unblock my account ... I m feeling very helpless. I have already invested all my savings in marrow, i can not buy a new subscription....
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B
Bhupane Dadwal
Aug 4, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Appeal for unblocking my account

Hi, I am Bhupane Dadwal. My marrow account has been suspended within just 10 minutes of purchasing. It happened when I tried to log in on my other device. I have submitted an email to the legal team....
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T
Tutin
from Jhansi, Uttar Pradesh
Aug 3, 2022
Sep 6, 2022
This thread was updated on Sep 6, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Blocked account for two access

Address:Mlb college

Account blocked due to more than one user access
I explained the reason and gave written undertaking
But they want other perosn to purchase who already took plan b
Please help me out...
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N
nt17101998
Aug 2, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Marrow is not unblocking my account

I was having my marrow account logged in my own iphone nd ipad but the marrow account has been suspended by the legal authority of the marrow team.i am preparing for the mci exam nd this is the only source of mine.i also contacted with the marrow legal authority nd give them the reason nd in response to them they give me 2 conditions which i have to fullfill. One of the conditions they give me was the written consent that this will never...
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