Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Consumer no [protected] Dear Sir / Madam, Re: Excess Billing for the month of June 2014 Ref: Consumer no [protected], Domestic. Complaint Docket: 150714/[protected]/150714 I received the above Bill for Rs. 9820.00 for a consumption of 1124 units during the month of June’ 14 which is exorbitantly high compared to the past history of 18 years since we took the possession of the flat. It is also true that no extra load has been added since the time of possession excepting normal wear and tear and that too with much more energy efficient bulbs and tube lights. The consistent consumption pattern for years together will justify itself in support of my statement. Also it may please be noted that since possession I and my wife have been staying in this flat for the last 18 years. We both leave for our offices together at 10:30 in the morning and come back home by 7 o’ clock in the night and use the same electrical system that we have been using since beginning. I am strongly of the opinion that either there were some technical defects in the meter or may be some other faults to investigate by you and determine. I am really stunned as I find no justified reason for such exorbitant consumption. If you deem fit you may also please depute your person under intimation to me to check the installations at my place. My meter was of manual type which has recently been replaced with a digital one after this complaint but can someone help to sort out the excess Bill which I think should be settled on on average consumption basis. Thank you JK. Seal

Dear Sir/Madam,
This is to bring your kind attention that I am having a electricity connection as per detail mentioned below:

1. Customer id: [protected]
2. Consumer No: [protected]
3. Meter No: 2329027

Day before yesterday( On 05.08.2014) few persons came to my house and falsely charged me of tampered seal which was put by CESC during installation.
When I went for enquiring for the...

My Consumer No. is [protected].The bill of June 2014 amounting to Rs.4020/- has been paid through netbanking on 05.08.2014 under Transaction Ref No. IGX7855609.The said amount has also been debited from my bank A/C, but the payment history/last payment status does not show nor confirm the same.Please look into the matter and suggest the next course of action. With regards, Grace Chatterjee (Transaction Ref No IGX7855609 for Rs. 3998.49 on 05/08/2014 09:29:51)

Dear sir

I was shocked to receive the bill for the month of july 2014 which showed the unit consumed was 1456 units, and total bill for rs.13030.00.

Please check our last bills and the average was for 530 to 650 units which was also higher and we complaind for that also but we were told that meter is ok which we still don''t believe. But this is astronomical high amount and we are now 100% sure that either the meter is faulty or there is theft from our line which your engineer refused to check when he came earlier stating that this is not his job.

We once again request you to get our line checked otherwise this time we have no option but to refer the matter to consumer court.

I paid online CESC Bill of the consumer no. [protected], [protected], [protected] on the basis of the applicable ebill amount on 4.8.14.by my debit card The amounts are 6015/-, 3216/- & 1593/- as shown online payment time. Today received IOB Bank SMS that another three amount 36.14/-, 67.58/-, 13.43/- are debited from my account of CESC which was informed by your co. It is very serious complaint because without my consent you cant do this. If there are any hidden issue you must inform to the consumer when the consumer already paid as shown on the basis of ebill. How could you collect again any amount without any notice? Plz inform immediately as a serious matter.

Consumer Number : [protected] Name : KEDAR SHARMA & ASHA Address : SHARMA, 47/13 DAKSHIN BUXARAH, 1ST BYE LANE, LP-198/44/11, HOWRAH 711109 voltage problem not getting proper voltage in my contain address Please do the need as soon as possible.

Dear Team,

I am using your service under Consumer no [protected]; I am
having concern related to manipulation with meter reading and charging high
bill with any such usage at my end. I am concerned about my June 2014 bill in
which it has been mentioned that my Unit Consumed is 1305. For the same you
need to analysis my May’14 Bill where the previous meter reading was 34823 and
present was mentioned as **** and consumed units as “217” howcome you
calculated my consumed units when the meter reading executive didn’t mentioned
my present meter reading status and due to which it impacted my June 2014 bill
where the reading previous status mentioned as **** and present status as
36345; so how my normal consumption got hiked more than 1000 units for June
Cycle?? Its just because of the negligence done at the time of meter reading in
May month and then to rectify the same I guess manipulation was done with the
meter in JUNE 2014 reading by the meter reading executive. Please go through my
consumption history I have never consumed such units in past based on the same I
request to rectify the mistake and resend a corrected bill so that I can make
the payment at the earliest. I am not liable for any addition charges if there
is a delay in the investigation at your end because the problem I am facing
today is because of negligence in meter reading.

Contact [protected]

Dear Sir, My consumer No is [protected]. For the last few months I am unable to pay bills online and your website is showing that "SORRY, ONLINE PAYMENT NOT AVAILABLE FOR THE CONSUMER AT THIS MOMENT... ". I am regularly paying bills online as I am out of Kolkata for last ten months and there is no body to pay bills at counter. I don't know what is the technical problem for paying the bills online. I have tried all the means i.e Debit Card /Credit Card / Net banking etc. Please help me. Purnendu Das [protected]

My Consumer No. is [protected].The bill of June July2014 amounting to Rs.30206.49 has been paid through netbanking on 05.08.2014 under Transaction Ref No. MSBI[protected]CH13197527 Transfer to[protected].The said amount has also been debited from my A/C.But the payment history/last payment history does not neither show nor confirm the same.Please look into the matter and suggest the next course of action. With regards, Rabindranath Langal, Consumer No. [protected]...

Dear Sir,

we are facing a big problem of excess Electric Bill from April ' 14 to till date. We are only used (2 bulb) (15w & 20w)CLF bulb only night and CRT TV 15" (6 hrs daily) 1 Fan (full day) and 1 fan (10hrs. per day) & computer not daily but weekly (max 10 hrs). same used last 5 years but this year cross the limit please see this matter very seriously. please check our metter as soon as possible.

cont. no: [protected].

Dear Sir, With reference to my Consumer No [protected] & Customer ID [protected], the Electric Bill for the month of May' 2014 was very much excessive compared to earlier months. The May’ 14 Electric Bill shows a consumption of 99 units which is absolutely absurd. Because the units consumed in the same period last year was 18 only. Moreover I want to inform you that no new equipment is included with the earlier equipments & recently we have taken permission for the Air Conditioner but not installed yet. In view of the above, I would request your good office to please arrange to check our meter and do the needful in this regard as soon as possible. Please revert back at [protected]@rediffmail.com or call us at [protected] / [protected]. Best Regards, Mrs. Santosh Sengupta

Dear Sir, With reference to my Consumer No [protected] & Customer ID [protected], the Electric Bill for the month of May' 2014 & June’ 2014 were very much excessive compared to earlier months. The May’ 14 Electric Bill shows a consumption of 131 units & the June' 14 Electric Bill shows a consumption of 182 units which are absolutely absurd. Because the units consumed in the same period last year were 111 & 89 only. Moreover I want to inform you that only a refrigerator (4 star rated) is included with the earlier equipments & recently we have taken permission for the Air Conditioner but not installed yet. In view of the above, I would request your good office to please arrange to check our meter and do the needful in this regard as soon as possible. Please revert back at [protected]@rediffmail.com or call us at [protected] / [protected]. Best Regards, Soumitra Sengupta

Dear Sir, With reference to my Consumer No [protected] & Customer ID [protected], the Electric Bill for the month of June’ 2014 was very much excessive compared to earlier months. The Jun’ 14 Electric Bills shows a consumption of 1891 units which is around 6.5 times of my average monthly consumption and is absolutely absurd. The Bill amount for Jun’ 14 is Rs. 16, 300/- (Rupees Sixteen thousand three hundred only) is very much high & is beyond my budget. Moreover, I would like to inform you that my Bill for May’ 14 (Bill No. [protected]) was Rs. 67/- against zero (0) Units consumed & was instructed “Please Do not pay this Bill”. As a result of some problem in the meter the Units consumed for May’ 14 displayed zero (0) Units and it had compounded our problem in Jun’14. In view of the above, I would request your good office to please arrange to check our meter and do the needful in this regard as soon as possible. Please revert back at [protected]@outlook.com or call us at [protected]. Best Regards, Ranjan Malakar

My Consumer No. is [protected].The bill of June 2014 amounting to Rs.11289/- has been paid through netbanking on 03.08.2014 under Transaction Ref No.[protected].The said amount has also been debited from my A/C.But the payment history/last payment history does not neither show nor confirm the same.Please look into the matter and suggest the next course of action. With regards, Debabrata Poddar, Consumer No.[protected].

My Consumer No. is [protected].The bill of June 2014 amounting to Rs.1028.49 has been paid through netbanking on 02.08.2014 under Transaction Ref No. MSBI[protected]IGX6318149 Transfer to[protected].The said amount has also been debited from my A/C.But the payment history/last payment history does not neither show nor confirm the same.Please look into the matter and suggest the next course of action. With regards, Kamala Datta, Consumer No. [protected].

My Consumer ID is [protected]. The electric bill for the month of June 2014 has made me surprised as it shows a consumption of 851 unites which is almost 5 times of my average monthly consumption and is absolutely absurd. I can not understand how it can be possible. I, therefore, request you to arrange for a check of my metre at the earliest.

Regards
Sukhamoy Sanyal

My consumer no is [protected]. From last 3 month may, june, july bill is very much higher. It is more than expected. its impossible. Don't know how bill was generated. Its above 2000 rupees from the month may. So I request your good office to please check our meter and do some needful in this regard as soon as possible. Regards Prakash ch gupta

Roy Bhaskar on 1st august' 2014


Dear sirs, This has the reference of the Customer ID [protected], Consumer No [protected].I Bhaskar Roy S/O Late: Sunil Kr. Roy, expressing my grievance regarding the excessive bill for the months of May, June, July'2014. The amount is Rs.880(May'14), (Rupees Eight hundred and eighty only), Rs.710 (June'14), (Seven hundred and ten only) also expressing that, i am unable to pay such amount. And, i have inform you that the amount is claiming by the CESC is the highest amount in the history of the mentioned consumer number above. and I also inform you, that i didn't increase any utilities (Higher electric consuming product) in my home for previous five years to the best of my knowledge. My prediction is that; somewhere fault in the meter or connection. In this regards, i need your kind co-operation for the investigation and oblige. Thanks and regards Bhaskar Roy, Mob.No.[protected].

Consumer Id: [protected], Consumer no.:[protected]. Amount shown in the bill against consumption of 1144 units is absurd and shocking. Our load consisting of CFL and two ceiling fans have remained unchanged for last few years.More over the present reading is shown as 6379 and previous reading comfortably not mentioned. In the month of May, 2014 the previous reading was mentioned but not the present reading. These are the types of bills being sent to the consumers to create unnecessary confusion. The meter reading was checked 2015 hrs on 31/07/2014 and was found to be showing 5432. Can you please explain how can the meter reading taken on 19/06/14 show 6379? Kindly send your reply with the revised bill for June 2014, till then I shall keep the payment on hold. I should not be penalised in any way for fault/lapses at your end. Regards.

I tried several times to pay my monthly bill (June) but the following information appears: SORRY, ONLINE PAYMENT NOT AVAILABLE FOR THE CONSUMER AT THIS MOMENT... At the time I am abroad; how I can pay my bill? Many regards Sharmistha Chatterjee