[Resolved]  Airtel — very very poor network

Dear sir
pls suggest wheather i have to change my connection or not.

Name and Address
SOURAV MODAK
VILL RAJGUNGE
POST BANIPUR
DIST HOWRAH (WEST BENGAL)
NEAREST AIRTEL TOWER SANKRAIL HOWRAH
MOB NO [protected]

PROBLEM DETAILS
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

Regards
Sourav Modak
HCL Infosystems Ltd
kolkata
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Aug 13, 2020
Complaint marked as Resolved 
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Dear sir
pls suggest wheather i have to change my connection or not.

Name and Address
SAUMITRA BADAJENA
AT-NIRAKARPUR
PO-NIRAKARPUR
DIST-KHURDA
PIN-752019
MOB NO-[protected]
PROBLEM DETAILS
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

Airtel — irresponsible attitude if CREs

I have been using Airtel as my mobile service provider for the last five months or so. I switched over from one of its competing network providers in the hope of getting better services. Unfortunately, airtel has not been able to live up to its big brand name.
I have been making calls to UK very frequently in the past few days and therefore required a cheaper tariff plan. I called the airtel customer care in the hope of getting some help regarding the same.
Airtel customer care gave me a plan of getting a recharge of Rs. 47 (no talk time) . This was supposed to reduce my call rates to UK (mobile) to Rs 2.99/min as specified by the customer care executive. On getting the recharge done, I discovered that my call rates were the same as earlier ( Rs 9.2/min). I called the customer care again just to discover that the recharge was meant for UK landlines and not cell phones. I very well remember my first call to the customer care during which I was specifically told that my call rates to UK mobiles will be reduced to Rs 2.99/min. No heed was paid to my previous call and my memory as well. The customer care executive gave me a new plan- recharge with Rs 79 and call rates to UK mobiles will be Rs2.99/min. The next day I went to the market again and got a recharge of Rs 79. I made my next call to UK after a gap of 15b mins and discovered that the call rates hadn’t changed. I called the customer care again. After a long argument I was told that I made the call before getting the recharge done. Assuming that there was some kind of a delay in the recharge I thanked the executive and hung up, satisfied that my new tariff has now been activated. After half an hour or so I made another call to a UK mobile just to discover that my call rates are still the same. Once again I called the customer care. After a series of ‘may I put your call on hold’ I was told that the services would be activated in four hours. I waited for four hours, made my next call to a UK mobile. Nothing had changed . The call rates were the same. Yet again I called the customer care just to discover that my call didn’t get through. I used a friend’s phone and called the customer care, , gave them my query and my call was put on hold for 5-8 mins after which the call got disconnected. I tried calling again but didn’t get through. After trying the customer care a number of times I gave up. Next, I used another friends number and the next piece of information I got was that this recharge was also meant for UK mobiles. At the end of all this, I just have three major concerns-
1) Why does airtel have 2 recharges Rs47 and Rs 79(both without talk time) for the same purpose i.e. to reduce call rates to UK landlines??
2) Why arent the customer care executives trained properly trained??
3) Why arent the customer’s problems being taken care of??

cell no- [protected] (delhi)
No respons after compalaining to get the call sumary thoe itis deducted, it is no display in my cell phone
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]
SIRJEE DOO SOMETHING
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

6 days ago by Pabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment
Airtel Complaints - very very poor network
View all Airtel complaints
Airtel
Posted:[protected] by Sourav Modak Send email


very very poor network
Dear sir
pls suggest wheather i have to change my connection or not.

Name and Address
SOURAV MODAK
VILL RAJGUNGE
POST BANIPUR
DIST HOWRAH (WEST BENGAL)
NEAREST AIRTEL TOWER SANKRAIL HOWRAH
MOB NO [protected]

PROBLEM DETAILS
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

Regards
Sourav Modak
HCL Infosystems Ltd
kolkata
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Comments

198 days ago by Saubhadra Badajena [send email]
Dear sir
pls suggest wheather i have to change my connection or not.

Name and Address
SAUMITRA BADAJENA
AT-NIRAKARPUR
PO-NIRAKARPUR
DIST-KHURDA
PIN-752019
MOB NO-[protected]
PROBLEM DETAILS
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

16 days ago by Pabhat Kumar Sahu [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

16 days ago by Pabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment

16 days ago by Pabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE

10 days ago by Pabhat Kumar Sahu [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]

10 days ago by Pabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]

9 days ago by Pabhat Kumar Sahu [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment



IALSO COMPLAIN [protected] AND DELHI CORPORATE OFFICE



PLEASE CALL ME [protected]
SIRJEE DOO SOMETHING

9 days ago by Pabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE

6 days ago by Pabhat Kumar [send email]

9 days ago by Pabhat Kumar Sahu [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer

0 minutes ago by Prabhat Kumar [send email]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
nearest airtel tower : under half kilometer


tower name : asish nagar, matari nagar, 2 tower
Post your Comment




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Dear Sir,

Please give me my call details no of [protected]
NAME & ADDRESS PRABHAT KUMAR & SANTOSHI
ONKAR KIRANA STORE TELGU PARA MARODA TANK . BHILAI ABOVE NEWAI POLICE THANA
NEAR HANUMAN MANDIR (POST .CIVIC CENTER DIST .DURG 490006 (CG)
very poor network in bhilai maroda tank 4900006 my mobile no [protected]
dist durg chattisghar (prabhat kumar, abhayjeet singh [protected]
[protected] (SANTOSHI
VERY VERY POOR NETWORK
NO INDOOR COVERAGE
ERROR IN CONNECTION WHEN CALLING
CUSTOMER CARE COMMITED SEVERAL TIMES BUT NOTHIG HAPPENED.

PLS DO SOMTHING
NO INDOOR COVERAGE
I have made complaint in airtel for my office address
Shiv Sai Nath co - hsg society
commercial wing,
Tps 6. road 6
santacruz west
mumbai - 54

but it seems to fall on deaf ears
A complaint (reference no. 56663665 dated 11.06.14) has been registered regarding very very poor network in my area o[censored]sage where Airtel representative had confirmed the improvement in the service will be done within next 4 days. Several calls had been received during first few days from different representative of Airtel. But till date neither they have visited the site nor the service has been improved whereas bill amount of Rs. 900-1200 have been charged every month where major portion comes from call drops as well as not proper listening.

I fail to understand that despite repeated follow ups from customer care and repeated promises of improving the network, the Airtel authority have chosen to remain silent. I can only assure that such things defame Airtel and do not contribute to any of company’s endeavour.

Kindly look into the matter as soon as possible else. My 50-55 colleagues using CUG, facing the same problem.

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