Goldrush - TATA MOTORS authorised service centre — High charges & unsatisfactory services
GOLDRUSH- ASC -TATAMOTORS
High Charges & unsatisfactory service by service centre
I purchased a car from Goldrush - TATA CARS Authorised dealer at Lucknow on June 3rd June-2009. Now The Registration Number of CAR is UP-32 CU 4181 .
oN 25TH JUNE - on the date of rfirst service . I observed that the service cenre - Namely Goldrush at Lucknow have not adequate facilities or trained personnels to handle the service properly , posting a bad impression of TATA CARS AFTER SALE-SERVICE.
On delivery of car after service I noticed that the right side back light is crushed due to impact on bumber + right side back corner. When I complained to authorised person , The service centre has replaced the light & told that you can get denting & penting of damaged part on your next service.& marked a note in this reference on the receipt .
On next i.e. 2nd service The concerning persons on duty told that in this service we have not very much to do as per norms therefore you may claim for due denting & painting on third service.
On the date of third service they received the car & mentioned the details on their job card for service & D/P .at 9:30 AM. AT 3PM the concerning person have informed me that your service is complete you may receive your car. He also informrd that we have not done the D/P work as the person who attended you on the date of damage is no more in my company. On further discussions he offered that you may talk to my managers.
On 3:45 PM when I again claimed the due D/P the Managers have told that we are sorry we can't attend your claim.
Further when I offered for payment of material charges for third free service . They placed a bill of Rs.2306/- details as under
oil Rs. 1286
oil filter Rs. 96.92
fuel filter Rs.509.25
Other items Rs. 66.08
parking WSE Rs. 75
Taxes & misc Total as Rs. 2306.00
Now my complaint is that if the oil grade authorised by TATA MOTOS & available at TATA spares dealers at lucknow have MRP of 859. & available for less than MRP even though the packing is 4 li. why the service center having 200li. packing of oil charging Rs.1286.
As service centre is authorised to have material charges only on third service , On the basis of data available from market I am sure the service centre have charged around 900 to 1000 extra .
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