Idea U. P West Circle — not getting the balance amount during rechargeand not getting proper response from customer care

sir, i forward a lot of complaint in customer care of idea west circle that i recharge my idea net setter no. [protected] on 15 th of december at about 9:00 pm and not getting the balance amount during recharge but i don't get the response from their side they always put complaint on 24 to 48 hrs right now it goes a too long for a waiting period .........
i also get a call from their no.[protected] on 25 dec and a representative said that i got my refundable amount and just about 5 min. i check my balance amount through message facility and i came to know that he tell a lie to me
i am get a lot of sick from their facilities plese help me to put out a serious action against them.

here is an copy of mail sent by them

aman verma [protected]
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sir, i want to call customer care of idea for urgent in the subject of deducting balance but i unable to call him so i have deduce my balance daily what can i do sir..
my idea no. is [protected]

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    Idea U. P West Circle
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